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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / Larry Rosecrants
LR

Larry Rosecrants

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(187 reviews)
88

Reviews of Larry Rosecrants

Verified Customer
Zephyrhills, FL
2019 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Parts replacement
New part put in wasn't completed dealership broke another part and then denied it Said they would replace the part they broke but never ordered it
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/23/2021 07:53 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
PQ
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Patrick Q.
Tampa, FL
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Questionable ethics
Additional review of service. On a previous appointment, I was told I needed new front brakes. So before my long road trip in June, I called to make an appointment. I was told it would be two weeks. Didn’t work for me, so I went to tires plus. I still had more than 4mm left. So i went on my road trip with no problems. Now I am having tires plus do my brakes. Quit trying to up sell and more importantly, have integrity. I will buy more cars but not here if I don’t see improvement
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/20/2021 06:41 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
CR
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Curtis R.
San Antonio, FL
2017 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
verified customer Verified Customer
Category: Service
Service follow up from Service Manager
I just wanted to take a minute to recognize the outstanding job John , the service manager, did to address and resolve my concerns. He listened to the issues, apologized and committed recourses to make the situation right. I feel confident he will ensure that my customer service experience going forward is exceptional. I appreciate that. Also, I want to recognize Alex for stepping in and stepping up to help us resolve our problems at the dealership that day. He should be rewarded for his awareness. He saved the day and covered for his associate with a great attitude.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/08/2021
Service Type: Repair
Category: Service
Customer service needs to be improved here.
My service rep left for the day without arrangements to have anyone cover my case. As a result, my wife and I sat in the waiting room for at least an hour longer than we should have. That's not right and is not indicative of the type of service I have received here in the past. Something needs to be corrected and in the interest of good customer service something should be done to make this right.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/09/2021 05:27 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
AR
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Alexander R.
Wesley Chapel, FL
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020
verified customer Verified Customer
Category: Service
Re fixing the mess
What makes a service department great is not the fact that they are good at what they do. They are expected to do that, but more so, when they go beyond and above to fix something that has gone wrong. That in it self take more courage because you may need to take a loss to fix the damaged regardless of how small or big the problem may be. What is alway more important in any business or in life is what you do after the facts has been layout.

This is why I give the service department of Hyundai of Wesley Chapel a five star rating.

Keep on the great work.

Regard
Alex
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/13/2020
Service Type: Maintenance
Category: Service
Good receiving staff, not enough experience mechanic
Went for a simple oil change and a noise on the back tire. To make the story short, the mechanic return the car leaking oil all over my driveway and the noise was still there which was not even check and it turn out after returning that it was the shock absorbers.
Not Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 12/14/2020 05:06 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Land O Lakes, FL
2012 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
verified customer Verified Customer
Category: Service
Dignified Diligence
I am very thankful for Johns wonderful help, charisma and attitude and all of his accommodations while servicing my vehicle. Larry was able to help me and able to guide me to Johns direction when additional help was needed. The hard working service they performed was admirable and the perseverance- unimaginable. Extremely respectful. Give them raises or a promotion please! They went beyond the bar of Hyundai excellence and set a wonderful face for the company.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/10/2020
Service Type: Repair
Category: Service
Went for a fix, left with a problem.
K
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 11/10/2020 02:03 PM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
CV
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Casper V.
Brooksville, FL
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service, clean, friendly , coffee
Good people , get it done very fast and best maintenance plans ever.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 08/03/2021 01:44 PM

Thank you so much for the 5 Star Review Casper! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
CR
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Curtis R.
San Antonio, FL
2017 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
verified customer Verified Customer
Category: Service
Service follow up from Service Manager
I just wanted to take a minute to recognize the outstanding job John , the service manager, did to address and resolve my concerns. He listened to the issues, apologized and committed recourses to make the situation right. I feel confident he will ensure that my customer service experience going forward is exceptional. I appreciate that. Also, I want to recognize Alex for stepping in and stepping up to help us resolve our problems at the dealership that day. He should be rewarded for his awareness. He saved the day and covered for his associate with a great attitude.
Recommended
Employees worked with
LR
Larry Rosecrants
JP
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Joshua P.
Temple Terrace, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good
Good
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/29/2021 05:17 AM

Thank you so much for the 5 Star Review Joshua! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
DS
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Douglas S.
Land O Lakes, FL
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service personnel
Very helpful and provide good information
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/27/2021 06:44 AM

Thank you so much for the 5 Star Review Douglas! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Spring Hill, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
Great service, I was kept abreast of my service.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/27/2021 06:43 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
CC
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Carlos C.
Zephyrhills, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Outstanding Service Dept.
My rating is based on service dept experiences only. Three previous new car purchase attempts in 8 months did not work out due to sales department refusing to negotiate pricing. This being our local dealer, we would have preferred to buy/service here. Feel bad for the salesmen who lost out on these sales prompting us to purchase elsewhere. However, we strongly recommend this service dept.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/24/2021 06:42 AM

Thank you so much for the 5 Star Review Carlos! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
DG
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Donald G.
Zephyrhills, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service
Good doing business with you!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/24/2021 06:40 AM

Thank you so much for the 5 Star Review Donald! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
RR
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Robert R.
San Antonio, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
excellent service and friendlines
very happy and feels concerned about the clients
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/17/2021 06:23 AM

Thank you so much for the 5 Star Review Robert! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
SM
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Sherry M.
Zephyrhills, FL
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
service repair
customer service was great Service fech Larry was great.on timely repairs.only thing hyaundi of wwesley chapel needs is a shuttle service other than that go hyaundi of wesley chapel
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/14/2021 06:57 AM

Thank you so much for the 5 Star Review Sherry! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
PW
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Patricia W.
Tampa, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Great service. I wish they would have washed my car though.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/13/2021 06:21 AM

Thank you so much for the 5 Star Review Patricia! I apologize that your car did not get washed at your service appointment. Please feel free to come back in next time you are in the area and we will be happy to take care of that for you.  We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Saint Petersburg, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service, but quit harassing for feedback
Service was seamless and staff was pleasant. However, I do not appreciate being harassed to provide feedback. I received countless robo calls, emails and text messages. The last straw was that the company enlisted my service tech to call and ask for feedback. Truly, if this is what is to be expected every time I get service, I am going to take my business elsewhere.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/12/2021 12:48 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
JE
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Jamilyn E.
Zephyrhills, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Great customer service and really went above and beyond for us.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/08/2021 11:05 AM

Thank you so much for the 5 Star Review Jamilyn! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
RB
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Robert B.
Lutz, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
friendly staff
Staff are helpful and keep you informed of progress
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/08/2021 10:54 AM

Thank you so much for the 5 Star Review Robert! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
CW
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Cheryl W.
Tampa, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Same reason as below
Everyone was very courteous and extremely helpful.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/30/2021 01:25 PM

Thank you so much for the 5 Star Review Cheryl! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
JN
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John N.
Tampa, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service department
My car is always ready on time and the work is done right the first time.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/30/2021 06:06 AM

Thank you so much for the 5 Star Review John! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
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