LT

LARRY TASHJIAN

Torrington Hyundai

Overall Rating

4.7

(140 reviews)

71

Reviews of LARRY TASHJIAN

DK

Donald K.

New Hartford, CT

2013 Hyundai Elantra

10/01/2019

Service Type: Repair

Verified Customer

Category: Service

review

Staff were excellent to deal with. Original scheduled date had to be rescheduled due to lack of technicians that day, but I was notified a few days before and was able to easily reschedule. Website for initially scheduling service online is pretty confusing and frustrating, but I was able to discuss with someone at the dealership beforehand to correct the service details. I would not use that again.

Recommended

CHRISTOPHER D. from Torrington Hyundai responded on 10/02/2019 05:26 AM

Thank you Donald for your review. The website is a work in progress sorry.

Employees worked with

SC

Sue C.

Torrington, CT

2005 Hyundai Tucson

08/13/2019

Service Type: Maintenance

Verified Customer

Category: Service

work is usually timely

usually no problems

Recommended

CHRISTOPHER D. from Torrington Hyundai responded on 08/14/2019 05:11 AM

Thank you Sue for your review. Have a great day.

Employees worked with

Verified Customer

Terryville, CT

2005 Hyundai Tucson

07/18/2019

Service Type: Maintenance

Verified Customer

Category: Service

Tow, Tow

Everything but I had to have my car towed the service does not offer.

Recommended

CHRISTOPHER D. from Torrington Hyundai responded on 07/19/2019 05:06 AM

Thank you for your review. Sorry for not having a tow service most dealerships do not offer a tow service because of the liability. Have a great day.

Employees worked with

RH

Robert H.

Winchestr Ctr, CT

2017 Hyundai Elantra

06/27/2019

Service Type: Maintenance

Verified Customer

Category: Service

Oil change

My appointment was not on file, but they were able to take me in within a reasonable amount of time.

Recommended

CHRISTOPHER D. from Torrington Hyundai responded on 06/27/2019 07:31 AM

Thank you Robert for your review. Hopefully next time we will have earned a 5 star rating.

Employees worked with

BK

Borys K.

Unionville, CT

2013 Hyundai Sonata

06/21/2019

Service Type: Maintenance

Verified Customer

Category: Service

it's proximity

They were ready for me, serviced the car, and were prompt and courteous

Recommended

CHRISTOPHER D. from Torrington Hyundai responded on 06/24/2019 05:28 AM

Thank you Borys for your review. Hopefully next time we will have earned a 5 star rating.

Employees worked with

RS

Ruth S.

New Britain, CT

2018 Hyundai Elantra

06/14/2019

Service Type: Maintenance

Verified Customer

Category: Service

Staff

Very helpful

Recommended

CHRISTOPHER D. from Torrington Hyundai responded on 06/17/2019 06:14 AM

Thank you Ruth for your review. Hopefully at your next visit we will have earned a five star rating.

Employees worked with

Verified Customer

Elmsford, NY

2017 Hyundai Tucson

05/10/2019

Service Type: Maintenance

Verified Customer

Category: Service

Good Maintenance Service

I go to Hyundai dealership to get the maintenance service for my vehicle because they are trustful than local shops.

Recommended

CHRISTOPHER D. from Torrington Hyundai responded on 05/10/2019 09:01 AM

Thank you for your review. Hopefully at your next service visit we will have earned a 5 star rating. Have a great weekend.

Employees worked with

Verified Customer

Winsted, CT

2016 Hyundai Tucson

04/30/2019

Service Type: Repair

Verified Customer

Category: Service

Clean

Still waiting for a part to come in.

Recommended

CHRISTOPHER D. from Torrington Hyundai responded on 04/30/2019 09:11 AM

Thank you for your review. Hopefully next service visit we will have earned a 5 star rating. Your latch is in parts call for appt. 860-489-0471

Employees worked with

MW

Maxwell W.

Avon, CT

2011 Hyundai Sonata

04/09/2019

Service Type: Maintenance

Verified Customer

Category: Service

AUTO REPAIRS WERE WELL DONE

I GIVE THE SHOP 4 STARS.

Recommended

CHRISTOPHER D. from Torrington Hyundai responded on 04/09/2019 11:49 AM

Thank you Maxwell for your review. Hopefully next time we will have earned a 5 star rating. Unfortunatly a 4 stars rating is failing in Hyundais view.

Employees worked with

LM

Linda M.

Bristol, CT

2016 Hyundai Santa Fe

03/30/2019

Service Type: Repair

Verified Customer

Category: Service

Very friendly

I’m just beginning my relationship with this dealer. So far A-ok

Recommended

CHRISTOPHER D. from Torrington Hyundai responded on 04/01/2019 05:16 AM

Thank you Linda for your review. Have a great day.

Employees worked with

Verified Customer

New York, NY

2020 Hyundai Tucson

01/05/2022

Service Type: Maintenance

Verified Customer

8

Category: Service

I don't want to review

This is a forced posting and does not give a sense of my full view. There was not full disclosure on maintenance services before they were undertaken and I feel I was charged inappropriately.

CHRISTOPHER D. from Torrington Hyundai responded on 01/06/2022 01:24 PM

Thank you for your review. I reviewed the appointment that you made and is was for the factory 15000 mile service which is normally $239.95. Your Hyundai plan pays for a portion of that including the oil change and tire rotation. Larry your advisor believes he explained this to you prior to work being performed. I'm sorry for the confusion. please advise me when you dropped it off what was said to you in regards to your responsibility. Thank you.

Employees worked with

Verified Customer

Winsted, CT

2008 Hyundai Elantra

06/19/2019

Service Type: Maintenance

Verified Customer

Category: Service

Problem with repair

Although service dept quickly rectified problem, car was originally returned to me in dangerous condition.
I've had all work on my 2008 Hyundai performed at this dealer and this is first time I've had a problem like this. Mistakes happen, so I will be back. Hopefully, work will be checked more closely after this experience.

Recommended

CHRISTOPHER D. from Torrington Hyundai responded on 06/20/2019 05:14 AM

Thank you for your review. Sorry for the oversite I have spoken with the technician on this matter. Hope to see you at your next service visit.

Employees worked with

Verified Customer

Winsted, CT

2007 Hyundai Tucson

03/29/2019

Service Type: Maintenance

Verified Customer

Category: Service

Poor communication

This service dept does not notify customers when there is a problem with appointment times or parts coming in. If customer service tells you the service dept is going to call you, don’t hold your breath. You will be calling them back. Don’t be surprised if you have an appt set up, drive there, and are told that you can just go home because the part they ordered isn’t in. “Maybe by next week”. It is unprofessional and disrespectful to have your customers drive around town (in a car that needs service) for no reason.

Not Recommended

CHRISTOPHER D. from Torrington Hyundai responded on 03/30/2019 06:15 AM

Thank you for your review. Sorry for the miscommunication. Were you notified that parts were ordered and have arrived for your appointment...?

Employees worked with

Verified Customer

Bristol, CT

2015 Hyundai Santa Fe S

02/01/2019

Service Type: Repair

Verified Customer

Category: Service

Less than impressed

I had a wonderful experience purchasing my certified used santa fe test drove and put down payment on a Friday, and following day, drove off with the car. I was told I could bring the car in to have a second key made, but as it turns out the key guy was only avail on Tuesdays for a few hours, which of course I am unavailable to make, but they would have him call me to set up an appointment or have my car picked up (has not happened). On that same day I asked them to look into a speaker that sounded like garbage, the sound couldn't be reproduced on the spot and was told it was most likely the plastic in the door vibrating or from either XM or bluetooth with strong signals. I was not very impressed at all.

Not Recommended

JOHN M. from Torrington Hyundai responded on 02/01/2019 10:59 AM

Good Afternoon, We've read you survey and have attempted to contact you via telephone but the individual that answered stated you have not lived there for some time. As such, if you could call me 860-489-0471 we'd appreciate it. We're shocked at the poor survey and poor experience you encountered and would like to discuss it with you. Your advisors survey rating is directly attached to his performance and anything below 5 stars is a failure on his part. Please give me a call.

Thank you,

John Mendela
Service Manager

Employees worked with

SJ

Stanley J.

Kent, CT

2015 Hyundai Genesis

01/26/2019

Service Type: Maintenance

Verified Customer

Category: Service

Courteous service, clean comfortable waiting area and restroom, friendly staff

Just would like a scheduled routine service waiting time estimated and , unless other problems are found, adhere to the estimated time within 10 to 15 minutes

Recommended

JOHN M. from Torrington Hyundai responded on 01/28/2019 05:22 AM

Good Morning,

Let me first say that an oil change duration is one hour and wiper blades are around 15-20 minutes depending on the difficulties taking them off and putting them on. Neither are excessive and the times allowed are standard within the field. I'm not sure what you were expecting but the standard times mentioned above allow the technician to perform a professional job on a customers vehicle. Your advisor read your survey and recalls mentioning to you that the service would take an hour to an hour and one half. Maybe there was some type of communication issue present. As part of our process I'm sending you a re-score survey. Should you givbe the advisor 5 stars the average score would come to a 4. 4 is still a failure on the advisors part and after speaking with him about your comments, he understands the importance of the customer knowing what the waiting time is.

Employees worked with

Verified Customer

East Hartland, CT

2018 Hyundai Santa Fe Sport

10/11/2021

Service Type: Maintenance

Verified Customer

5

Category: Service

Long gone are the days of full service.

What ever happened to the service area doing a quick detail on your car, or have those days gone away?

CHRISTOPHER D. from Torrington Hyundai responded on 10/12/2021 05:32 AM

Thank you for your review. Not sure what happened with your service visit just confused with some of the comments made regarding cleanness. The whole dealership was cleaned the night before your arrival and bathrooms fully stocked also we offer coffee and water and FREE wifi. Car washing is performed if you ask us on your visit we do not wash every car. The service lounge has brand new furniture that is less than a year old. If you would like to discuss further please feel free to call me 860-489-0471.

Employees worked with

SP

Samantha P.

Stratford, CT

2017 Hyundai Sonata

08/27/2021

Service Type: Maintenance

Verified Customer

3

Category: Service

Overcharged

Advertise the current pricing on the countertop don’t have old pamphlets lying around and then tell me that the prices went up. You should honor the advertised price.

CHRISTOPHER D. from Torrington Hyundai responded on 09/08/2021 10:30 AM

Thank you Samantha for your review. We have fixed the typo since your visit. Thank you for bringing it to our attention.

Employees worked with

Verified Customer

Canton, CT

2016 Hyundai Santa Fe S

03/29/2019

Service Type: Repair

Verified Customer

Category: Service

Two stars

Already explained

Not Recommended

CHRISTOPHER D. from Torrington Hyundai responded on 03/30/2019 06:07 AM

Thank you for your review. Sorry for that. We will follow up with you when part arrives.

Employees worked with

DB

Donald B.

Avon, CT

2017 Hyundai Tucson

ReScore Review™

02/14/2022

Verified Customer

10

Category: Service

Larry, Pat and Steve are great to work with

Tough situation with the supply chain environment. I am clear that the professional at Torrington Hyundai are on top of the problem and will solve the knock sensor issue as soon as a new part becomes available. Thank you for your follow-through on this, they are great to work with!
Don

Original Review

02/14/2022

Service Type: Repair

0

Category: Service

Recall problem

Car brought in for a recall of possible problem. Knock sensor is apparently utilized to determine if the recall issue is present. Car given back to me and reported to me that it’s problem free. A couple of days later, knock sensor fails and I had vehicle towed back. Sorry, parts shortage. No knock sensors available. Sitting at dealership with no end in sight. No car. Sorry I brought it in in the first place.

STEVE C. from Torrington Hyundai responded on 02/14/2022 10:15 AM

Good afternoon!

After speaking to Donald I believe we've resolved any misunderstanding and he understands that that parts delay is out of our control. This score only reflects your interaction with your advisor. Don said to resend the survey and he would retake it. I am truely sorry for the delay!

-Steve Chouinard

STEVE C. from Torrington Hyundai responded on 02/15/2022 06:21 AM

Thank you so much Donald for taking the time out to retake the survey. We truely appreciate it!

Steve Chouinard

Service Manager

Alfanos Torrington Hyundai

Employees worked with

BS

Brandon S.

Winsted, CT

2011 Hyundai Sonata

10/06/2019

Service Type: Repair

Verified Customer

Category: Service

Scamming customers into getting services they do not need!

Basically what the title says. They tried to scam me into getting repair/replace work for things (air filters and tires) that I legitimately had done at another shop only a week before. I went to this location only because I needed some recalls taken care of.

Word of advice, when they inevitably come out with your air filters to show you how dirty they are and tell you that you need to replace them, ask them to show you where those filters came from, and if you can watch them put them back in. Any reputable and honest shop/mechanic will have no problem showing you.

Not Recommended

CHRISTOPHER D. from Torrington Hyundai responded on 10/07/2019 07:43 AM

Thank you Brandon for your review. The tech in question is our shop foreman for 12 years I cannot accuse him with no evidence. So I have my IT guy pulling up the cameras to see what took place. In the interim can you fax me a copy of this previous service visit to help me decide what took place showing the filters and tires changed? Let me know. Thank you.
Fax 860-496-0343.......look forward to resolving this.

Employees worked with

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