LARRY TASHJIAN

Good afternoon!

After speaking to Donald I believe we've resolved any misunderstanding and he understands that that parts delay is out of our control. This score only reflects your interaction with your advisor. Don said to resend the survey and he would retake it. I am truely sorry for the delay!

-Steve Chouinard

Thank you so much Donald for taking the time out to retake the survey. We truely appreciate it!

Steve Chouinard

Service Manager

Alfanos Torrington Hyundai

Thank you Brandon for your review. The tech in question is our shop foreman for 12 years I cannot accuse him with no evidence. So I have my IT guy pulling up the cameras to see what took place. In the interim can you fax me a copy of this previous service visit to help me decide what took place showing the filters and tires changed? Let me know. Thank you. 
Fax 860-496-0343.......look forward to resolving this.

Thank you for your review. I'm sorry we didn't tell you that all oil and filter changes take up to an hour because it includes a free multi point inspection which includes removing your wheels to inspect your brakes,topping off your fluids,inspecting your drive belts,checking for any leaks,measuring tire depth etc as for the time outside the car is pulled out by the tech then the tech fills out the paper work for the inspection than hands it in to the advisor to print out for you. If you want just and oil and filter change and skip the inspection we can accommodate you in the future and cut the time down to a half hour. If you would like to discuss this with me feel free to call my cell 860-202-9091

Thank you for your review. Not sure what happened with your service visit just confused with some of the comments made regarding cleanness. The whole dealership was cleaned the night before your arrival and bathrooms fully stocked also we offer coffee and water and FREE wifi. Car washing is performed if you ask us on your visit we do not wash every car. The service lounge has brand new furniture that is less than a year old. If you would like to discuss further please feel free to call me 860-489-0471.

Thank you Samantha for your review. We have fixed the typo since your visit. Thank you for bringing it to our attention. 

Thank you for your review. Sorry for that. We will follow up with you when part arrives. 

Thank you for your review. I reviewed the appointment that you made and is was for the factory 15000 mile service which is normally $239.95. Your Hyundai plan pays for a portion of that including the oil change and tire rotation. Larry your advisor believes he explained this to you prior to work being performed. I'm sorry for the confusion. please advise me when you dropped it off what was said to you in regards to your responsibility. Thank you. 

Thank you for your review. Sorry for the oversite I have spoken with the technician on this matter. Hope to see you at your next service visit.

Thank you for your review. Sorry for the miscommunication. Were you notified that parts were ordered and have arrived for your appointment...? 

Good Afternoon,  We've read you survey and have attempted to contact you via telephone but the individual that answered stated you have not lived there for some time.  As such, if you could call me 860-489-0471 we'd appreciate it.  We're shocked at the poor survey and poor experience you encountered and would like to discuss it with you.  Your advisors survey rating is directly attached to his performance and anything below 5 stars is a failure on his part. Please give me a call. 

Thank you, 

John Mendela
Service Manager 

Good Morning, 

Let me first say that an oil change duration is one hour and wiper blades are around 15-20 minutes depending on the difficulties taking them off and putting them on.  Neither are excessive and the times allowed are standard within the field. I'm not sure what you were expecting but the standard times mentioned above allow the technician to perform a professional job on a customers vehicle. Your advisor read your survey and recalls mentioning to you that the service would take an hour to an hour and one half.  Maybe there was some type of communication issue present. As part of our process I'm sending you a re-score survey. Should you givbe the advisor 5 stars the average score would come to a 4. 4 is still a failure on the advisors part and after speaking with him about your comments, he understands the importance of the customer knowing what the waiting time is.    

Thank you for your review. This review only reflects on your service advisor and our service department a 4 star rating is a failing grade for our service dept. and your advisor. I'm glad your pleased with us so i will resend the review for a rescore and hope you can give your advisor a 5 star rating. Thank you again and carefull if your driving today. 

Thank you for your review. Have a great day.

Thank you Rick for your review. Sorry for the delay on your visit, the techs are wiping down the steering wheels and shifter assys prior to bring the car outside. Your car needed no further maintenance performed it received a clean bill of health. Hope to see you at your next service. 

Thank you Kathleen for your review. I hope on your next visit we will have earned a five star rating. 

Thank you Donald for your review. The website is a work in  progress sorry. 

Thank you Sue for your review. Have a great day.

Thank you for your review. Sorry for not having a tow service most dealerships do not offer a tow service because of the liability. Have a great day.

Thank you Robert for your review. Hopefully next time we will have earned a 5 star rating.