Business Solutions
SureCritic / Hyundai Dealer / Torrington Hyundai / LARRY TASHJIAN
LT

LARRY TASHJIAN

Torrington Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(140 reviews)
71

Reviews of LARRY TASHJIAN

Verified Customer
Terryville, CT
2018 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department
Not a fan of dealership for purchasing a vehicle but more than pleased with customer service experience from service department
Not Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 10/30/2020 05:13 AM

Thank you for your review. This review only reflects on your service advisor and our service department a 4 star rating is a failing grade for our service dept. and your advisor. I'm glad your pleased with us so i will resend the review for a rescore and hope you can give your advisor a 5 star rating. Thank you again and carefull if your driving today. 

Employees worked with
LT
LARRY TASHJIAN
BS
gravatar
Brandon S.
Winsted, CT
2011 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Scamming customers into getting services they do not need!
Basically what the title says. They tried to scam me into getting repair/replace work for things (air filters and tires) that I legitimately had done at another shop only a week before. I went to this location only because I needed some recalls taken care of.

Word of advice, when they inevitably come out with your air filters to show you how dirty they are and tell you that you need to replace them, ask them to show you where those filters came from, and if you can watch them put them back in. Any reputable and honest shop/mechanic will have no problem showing you.
Not Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 10/07/2019 07:43 AM

Thank you Brandon for your review. The tech in question is our shop foreman for 12 years I cannot accuse him with no evidence. So I have my IT guy pulling up the cameras to see what took place. In the interim can you fax me a copy of this previous service visit to help me decide what took place showing the filters and tires changed? Let me know. Thank you. 
Fax 860-496-0343.......look forward to resolving this.

Employees worked with
LT
LARRY TASHJIAN
Verified Customer
Torrington, CT
2019 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Title
Poor
Not Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 08/17/2019 08:22 AM

Thank you for your review. I'm sorry we didn't tell you that all oil and filter changes take up to an hour because it includes a free multi point inspection which includes removing your wheels to inspect your brakes,topping off your fluids,inspecting your drive belts,checking for any leaks,measuring tire depth etc as for the time outside the car is pulled out by the tech then the tech fills out the paper work for the inspection than hands it in to the advisor to print out for you. If you want just and oil and filter change and skip the inspection we can accommodate you in the future and cut the time down to a half hour. If you would like to discuss this with me feel free to call my cell 860-202-9091

Employees worked with
LT
LARRY TASHJIAN
Verified Customer
Winsted, CT
2007 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor communication
This service dept does not notify customers when there is a problem with appointment times or parts coming in. If customer service tells you the service dept is going to call you, don’t hold your breath. You will be calling them back. Don’t be surprised if you have an appt set up, drive there, and are told that you can just go home because the part they ordered isn’t in. “Maybe by next week”. It is unprofessional and disrespectful to have your customers drive around town (in a car that needs service) for no reason.
Not Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 03/30/2019 06:15 AM

Thank you for your review. Sorry for the miscommunication. Were you notified that parts were ordered and have arrived for your appointment...? 

Employees worked with
LT
LARRY TASHJIAN
Verified Customer
Canton, CT
2016 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Two stars
Already explained
Not Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 03/30/2019 06:07 AM

Thank you for your review. Sorry for that. We will follow up with you when part arrives. 

Employees worked with
LT
LARRY TASHJIAN
Verified Customer
Bristol, CT
2015 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Less than impressed
I had a wonderful experience purchasing my certified used santa fe test drove and put down payment on a Friday, and following day, drove off with the car. I was told I could bring the car in to have a second key made, but as it turns out the key guy was only avail on Tuesdays for a few hours, which of course I am unavailable to make, but they would have him call me to set up an appointment or have my car picked up (has not happened). On that same day I asked them to look into a speaker that sounded like garbage, the sound couldn't be reproduced on the spot and was told it was most likely the plastic in the door vibrating or from either XM or bluetooth with strong signals. I was not very impressed at all.
Not Recommended
JOHN M. from Torrington Hyundai responded on 02/01/2019 10:59 AM

Good Afternoon,  We've read you survey and have attempted to contact you via telephone but the individual that answered stated you have not lived there for some time.  As such, if you could call me 860-489-0471 we'd appreciate it.  We're shocked at the poor survey and poor experience you encountered and would like to discuss it with you.  Your advisors survey rating is directly attached to his performance and anything below 5 stars is a failure on his part. Please give me a call. 

Thank you, 

John Mendela
Service Manager 

Employees worked with
LT
LARRY TASHJIAN
CA
gravatar
Cindy A.
Harwinton, CT
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Treated like a truly VALUED customer!
I want to thanks Chris, Alex and all of the Torrington Hyundai Service Dept staff.
You guys went above and beyond to take care of me and I am so grateful!
My 2012 Sante Fe (with over 105,000 miles now) also appreciates the tender care of the service dept!
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 08/02/2021 12:59 PM

Thank you Cindy for your review. We appreciate your business. 

Employees worked with
LT
LARRY TASHJIAN
Verified Customer
Burlington, CT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very happy Tucson owner
I love the Tucson. The folks are knowledgeable and helpful. Most important- I’m not talked down to or scammed.
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 06/25/2021 05:11 AM

Thank you for your review. Have a great weekend.

Employees worked with
LT
LARRY TASHJIAN
Verified Customer
Winsted, CT
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
a
a
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 04/27/2021 05:12 AM

Thank you for your review. Have a great day.

Employees worked with
LT
LARRY TASHJIAN
Verified Customer
Burlington, CT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Tucson owner
Love my Tucson. Staff has been great. Service is courteous and on time. No unexpected fees.
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 04/26/2021 10:32 AM

Thank you for your review. Have a great day.

Employees worked with
LT
LARRY TASHJIAN
FD
gravatar
Francis D.
Torrington, CT
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Scheduled Maintenance Review
Everything was done right on time and actually done slightly faster than was quoted. Great job and very friendly service.
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 04/14/2021 08:48 AM

Thank you Francis for your review. Have a great day.

Employees worked with
LT
LARRY TASHJIAN
NV
gravatar
Namir V.
Torrington, CT
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
The best service.
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 03/15/2021 05:09 AM

Thank you Namir for your review. We appreciate your business. 

Employees worked with
LT
LARRY TASHJIAN
KM
gravatar
Kenneth M.
Torrington, CT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excellent service as always
Torrington hyundai for years gave us excellent service Will always go there for our automotive needs
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 03/11/2021 06:34 AM

Thank you Kenneth for your review. Have a great day.

Employees worked with
LT
LARRY TASHJIAN
DH
gravatar
Danise H.
Winsted, CT
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best Hyundai Dealership around
I have purchased approximately ten cars from this dealership and they always have the best deal around. Having bought that many vehicles from one place shows my loyalty to this dealership.
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 03/11/2021 06:33 AM

Thank you Danise for your review. We appreciate your business. 

Employees worked with
LT
LARRY TASHJIAN
Verified Customer
Burlington, CT
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Alfanos Torrington Hyundai is like an extended family
We have been dealing with Alfanos Torrington Hyundai for over 20 years and have bought in excess of 7 cars - That should tell you how we feel about working with them. Both in sales and the two guys in Service (Steve and Larry) the people are actually 'honest' - and I say that because of the bad rap that car salesmen have had though the years - (and we did experience that in other places before we found Alfanos) - (One man who was outstanding in sales was "Dexter" and to this day, his absence brings tears to our eyes)
We always feel a sense of transparency - and a no nonsense approach to working with someone who understands our needs and limitations - So YES - Torrington Hyundai is high rated for us
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 02/22/2021 08:55 AM

Thank you for your review it helps us a lot. Have a great week. 

Employees worked with
LT
LARRY TASHJIAN
FH
gravatar
Flora H.
Amenia, NY
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
I am a long time customer of Torrington Hyundai and have always been very satisfied
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 02/03/2021 11:16 AM

Thank you Flora for your review. It helps us a lot. 

Employees worked with
LT
LARRY TASHJIAN
MH
gravatar
Maryjane H.
Torrington, CT
2007 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
always happy
I always had quality work on my vehicle over the years at Torrington Hyundai. This is my 2nd vehicle bought from them, and I will likely buy my next vehicle from them, too.
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 01/30/2021 10:04 AM

Thank you Maryjane for your review. Have a great day.

Employees worked with
LT
LARRY TASHJIAN
Verified Customer
Torrington, CT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service excellence
Cleanliness of shop very nice. Staff attentive and friendly
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 01/29/2021 03:38 PM

Thank you Tara for your review. Have a great weekend.

Employees worked with
LT
LARRY TASHJIAN
NB
gravatar
Nora B.
Riverton, CT
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Job!
We had a few bumps in the beginning! They turned out to be our fault! It is a fantastic dealership and took very good care of us!
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 01/29/2021 12:40 PM

Thank you Nora for your review. I'm blushing...LOL

Employees worked with
LT
LARRY TASHJIAN
PR
gravatar
Pierre R.
Stratford, CT
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Torrington hyundai has been superb
2nd hyundai from this dealership and they are fast efficient and great guys. Services are quick and their prices cant be beat.
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 01/05/2021 10:16 AM

Thank you Pierre for your review. It helps us a lot.

Employees worked with
LT
LARRY TASHJIAN
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.