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SureCritic / Hyundai Dealer / Huffines Hyundai Plano / LUKE RODGERS
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LUKE RODGERS

Huffines Hyundai Plano
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(36 reviews)
79

Reviews of LUKE RODGERS

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Verified Customer
Frisco, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2021
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Service
My service advisor, Lucas I believe was exceptional. Everyone from first check in to check out was exceptional. Than you so much!
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/07/2021 05:44 AM

Thank you for your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
LR
LUKE RODGERS
GL
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Gina L.
Dallas, TX
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Quick repair
My car had a recall and I had an oil change and the car was ready in a matter of a few hours.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/02/2021 12:21 PM

Gina, thank you for taking the time to share this feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
LR
LUKE RODGERS
BH
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Brent H.
Dallas, TX
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Recall and oil change
.Came in for for vehicles first oil change. They got me checked in, changed the oil and replaced a part that was subject to a recall. One hour and ten minutes later I was out the door. I was the first customer in line when they opened in the morning but that is still impressive.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/23/2021 05:32 AM

Brent, thank you for your feedback! We value your business and look forward to serving you again in the future!

Craig Ellis Service Manager 972-202-2168
Employees worked with
LR
LUKE RODGERS
Verified Customer
Plano, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Service Department
Great, quick service. Will be returning.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/20/2021 10:42 AM

Thank you very much for sharing this. We really appreciate it and look forward to taking care of you in the future. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
LR
LUKE RODGERS
PS
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Patty S.
Plano, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
compassionate and efficient
I was packed and ready to drive out of town on my day off to visit my daughter and her family...it was my grandson's birthday...my trunk would not latch...Brandon (service manager), Luke (service consultant), and I don't know the name of the technician...went above and beyond to help me, and I was able to still make the trip...I am beyond GRATEFUL!
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/08/2021 12:40 PM

Patty,  thank you for your feedback and kind words. Glad everything worked out and you still got to the birthday party!

Craig Ellis Service Manager 972-202-2168
Employees worked with
LR
LUKE RODGERS
Verified Customer
Melissa, TX
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Quick walk-in service
We were dropping off a car next door at the Chevrolet dealership and asked on a whim if we could get the oil changed, not really expecting it to be able to. However, they made a "right now" walk-in service appointment happen. The service was quick and friendly.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/29/2021 09:51 AM

Thank you so much for the feedback. We are extremely proud to have the opportunity to serve our customers. 

Brandon Henson Service Director 972-867-5000
Employees worked with
LR
LUKE RODGERS
Verified Customer
Dallas, TX
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Just an oil change
Very quick, smooth, and painless. Courteous staff as well. Thank you!
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 10/26/2021 05:29 AM

Thank you for your feed back! We appreciate your business.

Craig Ellis Service Manager 972-202-2168
Employees worked with
LR
LUKE RODGERS
KN
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Kandyce N.
Richardson, TX
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
i ALWAYS HAVE AN eXCELLENT EXPERIENCE AT hUFFINES pLANO!
mY EXPERIENCE AT hUFFINES WAS FAST AND EVERYTHING WAS TAKEN CARE OF IN A SHORT TIME WHICH ALWAYS HELPS WITH BUSY SCHEDULES. THE REPAIRMAN WAS VERY NICE AND ANSWERED QUESTIONS. ALL IN ALL AN EXCELLENT EXPERIENCE AT hUFFINES PLANO.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 10/23/2021 11:48 AM

Thank you Kandyce for your feedback/  We will see you next visit. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
LR
LUKE RODGERS
TB
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Thomas B.
The Colony, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
I always love taking my car
They treat me so well and the best establidhment
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/15/2021 02:35 PM

Thank you so much for taking the time to provide us with your feedback. We look forward to taking care of you in the future. 

Brandon Henson Service Director 972-867-5000
Employees worked with
LR
LUKE RODGERS
AM
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Ali M.
Lewisville, TX
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Totally recommend!!
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/07/2021 11:42 AM

Thank you so much for the positive feedback. We look forward to taking care of you in the future.

Brandon Henson Service Director 972-867-5000
Employees worked with
LR
LUKE RODGERS
Verified Customer
Garland, TX
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Car Service
Perfect service!
BRANDON H., Service Director from Huffines Hyundai Plano responded on 09/30/2021 12:06 PM

Thank you for taking the time to take care of us we really appreciate it. 

Employees worked with
LR
LUKE RODGERS
CE
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Cheryl E.
Dallas, TX
2013 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
My service appointment
Brought my car in with a scheduled appointment, arranged for a ride, that went well. Technician only needed to do oil change.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/02/2021 08:24 AM

Thank you for your business. We really appreciate it and look forward to taking care of you in the future. 

Brandon Henson Service Director 972-867-5000
Employees worked with
LR
LUKE RODGERS
HC
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Hee C.
Irving, TX
2020 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/21/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Good service
Always come here for an engine oil change and it always is great.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 03/23/2022 01:12 PM

We left a voicemail. Please call us back. Thanks 

Craig Ellis Service Manager 972-202-2168
Employees worked with
LR
LUKE RODGERS
Verified Customer
Plano, TX
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
verified customerVerified Customer
10
Category: Service
Great customer care team
Great customer service and is
very engaging
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/15/2022
Service Type: Maintenance
10
Category: Service
Hyundai Team
Great Customer Service
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/17/2022 09:01 AM

Thank you for taking my call. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
LR
LUKE RODGERS
Verified Customer
Plano, TX
2021 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
verified customerVerified Customer
10
Category: Service
Outstanding
Absolutely faultless service.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/06/2022
Service Type: Maintenance
7
Category: Service
Entirely satisfactory in every respect
Mine was simply a routine service visit at the 7,500 mile mark for my granddaughter's Tuscon. Work was done in a little over an hour while I read a book in the waiting room. Staff I interacted with were cordial and professional.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/07/2022 09:13 AM

I left a voicemail, please call me back. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
LR
LUKE RODGERS
Verified Customer
Dallas, TX
2020 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/02/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
A good dealership that makes getting your car service seem easy.
.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/02/2021 07:26 AM

Thank you for taking the time to speak with Luke this morning. We really appreciate your business and look forward to seeing you in the future.

Brandon Henson Service Director 972-867-5000
Employees worked with
LR
LUKE RODGERS
Verified Customer
Carrollton, TX
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/21/2022
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
engine oil
I went to change the engine oil and asked for a few more checks, but to no avail. It is difficult to make a reservation once, but I would appreciate it if you could pay more attention.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/22/2022 02:22 PM

Thank you for taking my call. I will call Jane. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
LR
LUKE RODGERS
DG
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Dennis G.
Wylie, TX
2021 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/26/2021
Service Type: Maintenance
verified customerVerified Customer
5
Category: Service
Slow service
I have had two scheduled appointments and both took an hour of more. Shouldn't take over an hour for an oil change and tire rotation.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/26/2021 11:44 AM

Thank you for taking the time to speak with me this afternoon. We really appreciate your feedback and I assure you that the speed of service is a top priority for us. Please let me know if I can ever do anything for you. 

Best regards,

Brandon Henson Service Director 972-867-5000
Employees worked with
LR
LUKE RODGERS
Verified Customer
Plano, TX
2021 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
verified customerVerified Customer
10
Category: Service
Great service from the service department
The service was excellent. Quick check in and quick check out and I really loved the ride offered home.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/29/2022
Service Type: Repair
7
Category: Service
Great place but one team can ruin it
The whole service staff was great and the service was great but the parts department needs a class is customer service. The parts department seemed to be bothered by my requests. One team can ruin a first impression and the great work done by others in an organization.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 03/30/2022 10:09 AM

Filemon, thank you for taking my call. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
LR
LUKE RODGERS
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