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LUKE RODGERS

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(36 reviews)
79
Send a Message to LUKE

Verified Customer
Dallas, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Professional car service
This is my second Hyundai I purchased and I love my Kona. When I take my car in for service I appreciate the quality service they always provide. Great place to have your Hyundai serviced.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 04/06/2022

Thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

Verified Customer
Plano, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
verified customer Verified Customer
10
Category: Service
Great service from the service department
The service was excellent. Quick check in and quick check out and I really loved the ride offered home.
Employees worked with

Verified Customer
Plano, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
verified customer Verified Customer
10
Category: Service
Great service from the service department
The service was excellent. Quick check in and quick check out and I really loved the ride offered home.

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/29/2022
Service Type: Repair
7
Category: Service
Great place but one team can ruin it
The whole service staff was great and the service was great but the parts department needs a class is customer service. The parts department seemed to be bothered by my requests. One team can ruin a first impression and the great work done by others in an organization.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 03/30/2022

Filemon, thank you for taking my call. 

Craig Ellis Service Manager 972-202-2168
Employees worked with

HC
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Hee C.
Irving, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/21/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Good service
Always come here for an engine oil change and it always is great.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 03/23/2022

We left a voicemail. Please call us back. Thanks 

Craig Ellis Service Manager 972-202-2168
Employees worked with

TJ
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Tommy J.
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always great service!
Luke Rogers (Service advisor) took great care of me and my vehicle. The service was was great and done in a timely manner. Everyone was friendly and the coffee was good!
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 03/15/2022

Tommy, thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

Verified Customer
Fairview, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Fast Service with Friendly Advisor
Scheduled online and arrived a tad bit early. I decided to wait at the dealership and thought I would be in there forever. I figured I would use the wait time to get some work done. I hadn't got thru all my email before my advisor was standing there with my keys. Impressive compared to other places.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 03/08/2022

Thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

BG
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Brenda G.
Lewisville, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Quick service and nice employees
My car was ready faster than what it takes in other places. Employees were friendly, knowledgeable, and effective. I will return for my next service.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 03/04/2022

Brenda, thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

LJ
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Lisa J.
Dallas, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Good experience
The media states Hyundai has a fix for the FIRE threat but Huffines Hyundai states there is not one yet .They did not let me know this before I drove over there for my first appointment. My second appointment went much better and two recall problems were fixed.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 03/04/2022

Lisa, thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

Verified Customer
Mc Kinney, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Quick service
Oil change service after buying my car from the McKinney location. Quick service but I wish the details of my purchase would have transferred to the Plano location. I thought they would share info. Otherwise, great experience.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 03/01/2022

Thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

Verified Customer
Carrollton, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/21/2022
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
engine oil
I went to change the engine oil and asked for a few more checks, but to no avail. It is difficult to make a reservation once, but I would appreciate it if you could pay more attention.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/22/2022

Thank you for taking my call. I will call Jane. 

Craig Ellis Service Manager 972-202-2168
Employees worked with

Verified Customer
Plano, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
verified customer Verified Customer
10
Category: Service
Great customer care team
Great customer service and is
very engaging
Employees worked with

Verified Customer
Plano, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
verified customer Verified Customer
10
Category: Service
Great customer care team
Great customer service and is
very engaging

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/15/2022
Service Type: Maintenance
10
Category: Service
Hyundai Team
Great Customer Service
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/17/2022

Thank you for taking my call. 

Craig Ellis Service Manager 972-202-2168
Employees worked with

Verified Customer
Richardson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Sharp people, sharp service
I appreciate the service agent keeps me in touch about progress and quick to answer questions capably! The waiting room is large, clean and has good coffee!!
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/15/2022

Kathryn, thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

Verified Customer
Carrollton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellence
Great service
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/14/2022

Thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

EP
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Efren P.
Rowlett, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Luke was amazing
Luke was amazing
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/03/2022

Efren thank you for your feedback. Luke is amazing We are happy to have him on our team!

Craig Ellis Service Manager 972-202-2168
Employees worked with

SC
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Sandra C.
Carrollton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Luke Was Awesome!
Luke handled my check-in, service and return of my car very quickly. He was courteous and professional. Give that young man a raise!!
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/28/2022

Sandra, thank you for your feedback. We are happy to have Luke on our team and look forward to serving you next visit. 

Craig Ellis Service Manager 972-202-2168
Employees worked with

Verified Customer
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Outstanding service and very friendly staff.
I have a great experienced with the staff. The service was done in appropriate time. Staff was follow up with a phone to make sure that everything is ok. I am appreciate very much the staff is taking time to explained what the service was done and to make sure that everything is ok with me. I will definite to bring my car back to this dealership for the regular maintenance and repair.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 01/22/2022

Thank you very much for the wonderful remarks. We look forward to taking care of you in the future. 

Brandon Henson Service Director 972-867-5000
Employees worked with

SL
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Sam L.
Richardson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great job
Easy scheduling and fast service
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/21/2022

Sam, thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

Verified Customer
Garland, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good service
Once the car was taken back they were very mindful of my time an kept me up to date on progress.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/14/2022

Thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

Verified Customer
Plano, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
verified customer Verified Customer
10
Category: Service
Outstanding
Absolutely faultless service.
Employees worked with
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