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SureCritic / Hyundai Dealer / AutoNation Hyundai Mall of Georgia / MICHEAL HENDRIX
MH

MICHEAL HENDRIX

AutoNation Hyundai Mall of Georgia
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(236 reviews)
75

Reviews of MICHEAL HENDRIX

Verified Customer
Dacula, GA
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
I had a good experience. Mike was very helpful. The wait time was not too long.
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 12/21/2020 07:57 AM

Thank you for your feedback and taking the time to do or survey and awarding us with 5 stars.

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Lula, GA
2018 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Attention to detail and customer service
The technicians need to be committed in doing an HONEST job!
Not Recommended
JUSTIN M B. from AutoNation Hyundai Mall of Georgia responded on 09/11/2020 08:22 AM

Thank you for your feedback we will be in touch with you for a resolution 

Employees worked with
MH
MICHEAL HENDRIX
PH
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Pang H.
Hoschton, GA
2016 Hyundai Genesis
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/09/2020
verified customerVerified Customer
Category: Service
Reached out to fix issue I left on my 1st review.
They reach out and was able to resolved the issue I left on my 1st review. Will consider going back for future services. Thanks for reaching out to help get everything resolved
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/08/2020
Service Type: Repair
Category: Service
No good
Left my interior dirty and finger prints all all over.
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 09/09/2020 06:54 AM

Thank you for your feedback and taking the time to do our survey. A representative from Autonation will reach out to you to see how we can better serve you.

MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 09/09/2020 07:52 AM

CURRENTLY WORKING WITH CUSTOMER TO RESOLVE ISSUE - 

Employees worked with
MH
MICHEAL HENDRIX
JA
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Jazmyn A.
Lawrenceville, GA
2007 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
verified customerVerified Customer
Category: Service
impeccable service
thank you micheal and hyuandai for making my visit so enjoyable!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/15/2020
Service Type: Maintenance
Category: Service
boo
the simple services took three days to complete. i dropped my car off on tuesday, and could not pick it up until saturday. i expected my car to be the first car worked on wednesday morning, since i dropped it off on tuesday.
Not Recommended
ELOY F. from AutoNation Hyundai Mall of Georgia responded on 07/16/2020 07:47 AM

spoke with customer, issue resolved

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Lawrenceville, GA
2017 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Manager needs to be polite!
Service Manager never greeted customers, interrupted conversation between my son + me + our service guy (Mike) as we were checking out and paying - So rude and disrespectful- acting like we were nothing and needed to leave to allow next customer in. Shameful!!!! Learn to treat customers like you want them to return and you value their business! I have had 7 Hyundai’s too! Why go back to this dealer?!?!?!
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 01/03/2020 04:41 AM

Thank you for taking the time to take our survey, We will have a representative reach out to you to see how we can better serve you.

Employees worked with
MH
MICHEAL HENDRIX
ZK
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Zachary K.
Gainesville, GA
2018 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
Would recommend knowing exactly what you want before going. If you do not there's a good you will be a victim of an upsale for services you don't actually need. Recently I went for a standard 30k service. I asked for the factory recommended service, listed in the owners manual if you need to find it. The tech then pointed to a package and said, "that's what this package is." No, it wasn't. The package was what the dealer recommended. After declining the unnecessary services I got the work done only to find they charged me for little things I didn't ask for ( like windshield washer fluid) and they didn't do things I specifically asked for (making sure the tire pressure was correct.) You at least need to get the little things right if you expect me to listen to all your up-selling. The service is disappointing.
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/30/2019 04:53 AM

Thank you for taking the time to take our survey, We will have a representative reach out to you to see how we can better serve you

Employees worked with
MH
MICHEAL HENDRIX
HH
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Heidi H.
Lawrenceville, GA
2015 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service, Poor communication
It's very, very hard to reach a service adviser by phone. They seem extremely short staffed. No one updated me on the repair diagnosis or asked me authorization to begin the repair. My voicemail requesting an update was never returned (waited 3 hours to call for an update, left a message, waited 4 hours before going back and asking in person for an update).
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/04/2019 04:34 AM

Thank you for taking the time to take our survey, We will have a representative reach out to you to see how we can better serve you.  

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Winder, GA
2017 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Do not take your car here
On July 23rd I brought my vehicle in for a simple oil change and a tire rotation as well as check to see why I had a tire leaking air. While I was waiting they told me that my car needed an alignment, so I told them to do it. When I got the vehicle back I walked out and immediately noticed that my tires had not been rotated, then I got in and my low tire light was still on. Autonation did not rotate my tires nor did they check to see why my tire was low. So I walked back in after waiting for 3 hrs just to wait longer while they checked on these two things. I was then told that they couldn't find anything in my tire so they topped it off with air, and the reason they didn't rotate my tires is because the tread was too low. Neither of these two things were explained until after I noticed that they had not done the service. Later that day my car made a noise and stopped running which left me stranded. Autonation towed the car back to the dealership and told me it needed a new motor. They didn't hassle me about a new motor because they knew they had performed a improper oil change. They had told me that due to my inconvenience they would have the car cleaned and detailed. Today, two months later, I finally get my car back only to find that my front bumper has been reinstalled incorrectly. Apparently the front bumper comes off during an engine swap. The fog light valence is barely hanging on to the bumper cover, they did not detail the car like they promised but rather they left the interior dirtier than when I dropped it off, including grease on the arm rest and the plastic floor mats wadded up and thrown in the back seat. I had them correct the bumper, which they did a terrible job of (still looks like my fog light valence could fall off) however I didn't have time to wait on it to be cleaned. I drove off in the car excited to finally be done with Autonation Hyundai Mall of Georgia, only to realize that the car either didn't get an alignment on July 23rd or they knocked it out of alignment during the engine install. I called 3 hours ago to see when they can take care of the alignment and have still yet to hear back from them. At this point I really want these things taken care of but am scared to take my vehicle back to Autonation. I may end up paying to have these issues fixed just so I don't have to deal with them anymore.
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/02/2019 04:30 AM

Thank you for taking the time to take our survey, We will have a representative reach out to you to see how we can better serve you.  

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Gainesville, GA
2020 Hyundai Palisade
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Disappointing Visit
Poor communication.
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 09/26/2019 04:33 AM

Thank you for taking the time to take our survey, We will have a representative reach out to you to see how we can better serve you.  

Employees worked with
MH
MICHEAL HENDRIX
DB
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Daniel B.
Suwanee, GA
2012 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
New starter installed
Read previous message!!!
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 09/09/2019 04:55 AM

Thank you for taking the time to take our survey,

Employees worked with
MH
MICHEAL HENDRIX
IC
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Interior C.
Dacula, GA
2017 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Poor facilities and not service program not convenient
Explained in survey.
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 08/26/2019 11:10 AM

Thank you for taking the time to take our survey, We will have a representative reach out to you to see how we can better serve you.  

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Stone Mountain, GA
2014 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not so great.
At the time of my service visit I was offered a new service - a sanitizing of the interior of my car. It was an introductory special. It was offered at an introductory price of $5.00. The regular price is supposed to be $29.99. There was no evidence that the service was done. I expected that the interior would have been wiped with wipes or at the least it had been sprayed with a sanitizing spray. The Clorox brand was shown on the sign advertising the service. Nothing had been wiped and there was so fragrance indicating that a sanitizing spray had been used. I checked my bill and I was charged for the service. I called after I picked up my car and it was put into voice mail. This is not the first time for a disappointing visit.
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 07/23/2019 04:47 AM

Thank you for taking our survey. I will be reaching out to see how I can better serve you.

Employees worked with
MH
MICHEAL HENDRIX
IC
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Interior C.
Dacula, GA
2017 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service providers and waiting area suck!
Should be able to wash and detail vehicles that are left for service. Should have been able to locate leak while I was able to leave vehicle for the day ....requested to bring vehicle back again.
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 07/02/2019 04:46 AM

Thank you for taking our survey. I will be reaching out to see how I can better serve you.

Thank You
Dustin Nelson
Service Manager

Employees worked with
MH
MICHEAL HENDRIX
ME
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Melvin E.
Cumming, GA
2015 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
n/c
n/c
Not Recommended
DUSTIN N. from AutoNation Hyundai Mall of Georgia responded on 06/17/2019 04:37 AM

Thank you for your response, I understand your frustration with the results of your repair. The findings of you cutting and trying to repair your own head lights is what lead to them no being covered. If you would have brought the car in without trying to repair them, this would not be an issue. You replaced the whole inside wiring harness with a after market wire and plug with home electrical wire nuts. Hyundai unfortunately will not accept that and pay for that. We are always here to help in the best way we can. Unfortunately in your case there was nothing we could do. If you would like to discuss further please call men.

Thank You
Dustin Nelson
Service Manager.

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Marietta, GA
2013 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Lack communication
Original issue was not fixed during first visit. No paperwork was given as to what was performed during visit. Communication was lacking in multiple aspects. Very disappointed with the sevice but I would still highly recommend the Hyundai brand.
Not Recommended
DUSTIN N. from AutoNation Hyundai Mall of Georgia responded on 03/04/2019 04:31 AM

Thank you for your responce. I will be reaching out to you to speak with you on these concerns.

Thank You!
Dustin Nelson
Service Manager

Employees worked with
MH
MICHEAL HENDRIX
DB
gravatar
Daniel B.
Suwanee, GA
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2019
verified customerVerified Customer
Category: Service
Review
Great staff and people; excellent service and results.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/16/2019
Service Type: Repair
Category: Service
Warranty repair incuding case #
Read previous comments!!!
Not Recommended
DUSTIN N. from AutoNation Hyundai Mall of Georgia responded on 02/18/2019 04:33 AM

Thank you for your response on your previous service. I apologise for the mix up and I will be looking into your concern and I will be reaching out to you to speak with you.

Thank you
Dustin Nelson
Service Manager.

DUSTIN N. from AutoNation Hyundai Mall of Georgia responded on 02/19/2019 06:58 AM

Daniel,
Thank you for taking the time to speak with me today and allowing me to address your concerns. As always we value as a customer and we are happy to go the extra mile for you.

Thank you
Dustin Nelson

Employees worked with
MH
MICHEAL HENDRIX
JT
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Joseph T.
Oakwood, GA
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
no title
No review
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 02/15/2019 04:47 AM

I would like to thank you for filling out the survey and awarding us 4 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Suwanee, GA
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Repair
.
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 01/31/2019 04:30 AM

Thank you for your response, I will be reaching out to you to get more information from you to see how I can better assist you

Employees worked with
MH
MICHEAL HENDRIX
MC
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Meher C.
Cumming, GA
2014 Hyundai Sonata Hyb
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Bad service
Bad Service
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 01/22/2019 11:40 AM

Thank You for responding to our survey. I will be reaching out to you to get a better understanding of what happened and how I can better serve you.

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Buford, GA
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Assistant service manager needs attitude adjustment
Not very pleased with how I was treated being a first time guest. At any other dealership I have always been welcomed with smiles and happy service members. Today was a different story as i was treated with disrespect and a poor attitude. I spoke with a few friends that own Hyundai’s they have agreed the service department is not up to par. Being in the customer service industry myself you should always be happy to help and be welcoming.
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 01/21/2019 12:15 PM

Thank you for your response, I will be reaching out to you to get more information from you to see how I can better assist you.

DUSTIN N. from AutoNation Hyundai Mall of Georgia responded on 01/28/2019 11:10 AM

Thank you for taking the time to speak with me today and allowing me to solve the issues you had while you were in for service. I sent a email with details of our conversation to you personally. I look forward to helping you in the future and thank you for your buisness.

Employees worked with
MH
MICHEAL HENDRIX
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