Business Solutions
SureCritic / Hyundai Dealer / AutoNation Hyundai Mall of Georgia / MICHEAL HENDRIX
MH

MICHEAL HENDRIX

AutoNation Hyundai Mall of Georgia
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(236 reviews)
75

Reviews of MICHEAL HENDRIX

NM
gravatar
Nicole M.
Suwanee, GA
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/25/2020
Service Type: Maintenance
Category: Service
EXCELLENT SERVICE!!
Michael,

You deserve a perfect score! I got in and out very quickly and was very pleased with the customer service!
Recommended
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 11/25/2020 12:44 PM

THANK YOU FOR TAKING THE TIME TO TALK WITH ME. HOPE YOU HAVE A GREAT THANKSGIVING 

Employees worked with
MH
MICHEAL HENDRIX
PH
gravatar
Pang H.
Hoschton, GA
2016 Hyundai Genesis
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/09/2020
verified customerVerified Customer
Category: Service
Reached out to fix issue I left on my 1st review.
They reach out and was able to resolved the issue I left on my 1st review. Will consider going back for future services. Thanks for reaching out to help get everything resolved
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/08/2020
Service Type: Repair
Category: Service
No good
Left my interior dirty and finger prints all all over.
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 09/09/2020 06:54 AM

Thank you for your feedback and taking the time to do our survey. A representative from Autonation will reach out to you to see how we can better serve you.

MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 09/09/2020 07:52 AM

CURRENTLY WORKING WITH CUSTOMER TO RESOLVE ISSUE - 

Employees worked with
MH
MICHEAL HENDRIX
JA
gravatar
Jazmyn A.
Lawrenceville, GA
2007 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
verified customerVerified Customer
Category: Service
impeccable service
thank you micheal and hyuandai for making my visit so enjoyable!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/15/2020
Service Type: Maintenance
Category: Service
boo
the simple services took three days to complete. i dropped my car off on tuesday, and could not pick it up until saturday. i expected my car to be the first car worked on wednesday morning, since i dropped it off on tuesday.
Not Recommended
ELOY F. from AutoNation Hyundai Mall of Georgia responded on 07/16/2020 07:47 AM

spoke with customer, issue resolved

Employees worked with
MH
MICHEAL HENDRIX
SJ
gravatar
Shawonda J.
Atlanta, GA
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2020
verified customerVerified Customer
Category: Service
Customer Service was great
I would suggest topping off fuels and adding air when necessary to provide even better service to the customer.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/11/2020
Service Type: Maintenance
Category: Service
Mike was Awesome but...
The customer service was great, however, I feel it would’ve been 5 Star service if fluids were topped off and air was added to the tire. As a customer, I would’ve liked to see a little more care given to the car ensuring it had at least the basics covered. I was disappointed that I had to add air to my tire the next day.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 03/11/2020 06:30 AM

THANK YOU FOR YOUR FEEDBACK 

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Lawrenceville, GA
2016 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2019
verified customerVerified Customer
Category: Service
Welcoming staff!
The staff at the service department are all very nice and welcoming whenever I arrive with my vehicle. The people that served me were very helpful. Even the trainee who helped with my vehicle did her best.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/08/2019
Service Type: Repair
Category: Service
It was average.
I'm aware that Hyundai's services are more expensive then off brand places, but I feel like the experience itself could be better. We were quoted under an hour for a time estimate and it ended up taking between two to three hours. I wish they had been honest up front so that we were not late to our next appointment. Overall, it was average but the staff is very friendly and the dealership is always very clean.
Recommended
DUSTIN N. from AutoNation Hyundai Mall of Georgia responded on 04/08/2019 02:17 PM

Thank you for taking the time to speak with me today and allowing me to find better way to serve you. Congrats on the new purchase and thank you for your buisness.

Dustin Nelson
Service Manager

Employees worked with
MH
MICHEAL HENDRIX
DB
gravatar
Daniel B.
Suwanee, GA
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2019
verified customerVerified Customer
Category: Service
Review
Great staff and people; excellent service and results.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/16/2019
Service Type: Repair
Category: Service
Warranty repair incuding case #
Read previous comments!!!
Not Recommended
DUSTIN N. from AutoNation Hyundai Mall of Georgia responded on 02/18/2019 04:33 AM

Thank you for your response on your previous service. I apologise for the mix up and I will be looking into your concern and I will be reaching out to you to speak with you.

Thank you
Dustin Nelson
Service Manager.

DUSTIN N. from AutoNation Hyundai Mall of Georgia responded on 02/19/2019 06:58 AM

Daniel,
Thank you for taking the time to speak with me today and allowing me to address your concerns. As always we value as a customer and we are happy to go the extra mile for you.

Thank you
Dustin Nelson

Employees worked with
MH
MICHEAL HENDRIX
LP
gravatar
Leonel P.
Cumming, GA
2016 Hyundai Sonata Hyb
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/11/2018
verified customerVerified Customer
Category: Service
Oil exchange
It took more then usual...
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/10/2018
Service Type: Maintenance
Category: Service
oil exchange took 2 1/2 hours
even I had appoiment
Recommended
DUSTIN N. from AutoNation Hyundai Mall of Georgia responded on 10/11/2018 05:54 AM

Thank you for filling out our survey. I will be reaching out to you to see how I can better serve you.

Thank You
Dustin Nelson
Service Manager

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Dacula, GA
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
I had a good experience. Mike was very helpful. The wait time was not too long.
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 12/21/2020 07:57 AM

Thank you for your feedback and taking the time to do or survey and awarding us with 5 stars.

Employees worked with
MH
MICHEAL HENDRIX
HN
gravatar
Helmut N.
Lawrenceville, GA
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly service Advisor and Service Manager
Friendly Service Advisors and an very helpful Service manager. Good quality service and repairs.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 12/15/2020 08:16 AM

Thank you for your feedback and taking the time to do or survey and awarding us with 5 stars.

 

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Georgia
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Wonderful facility and staff
The staff at AutoNation are incredibly knowledgeable and helpful. My service advisor and technician worked very hard and quickly in order to have my car returned to me in a appropriate amount of time. I would recommend their service department to everyone.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 11/27/2020 05:55 AM

Thank you for your awesome feedback. We appreciate you taking the time to do our survey and award us with 5 stars.

Employees worked with
MH
MICHEAL HENDRIX
JG
gravatar
Jose G.
Mission, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Experience
This guys would do what ever it takes to get you on a vehicle, they work hard and doesn't take long like in other dealerships I've been through in the past alsome service...
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 11/23/2020 06:23 AM

Thank you for your feedback and taking the time to do or survey and awarding us with 5 stars.

Employees worked with
MH
MICHEAL HENDRIX
AV
gravatar
Adrian V.
Flowery Branch, GA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
AWESOME
Great staff that is very uinformed and ready to assist you.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 11/18/2020 06:20 AM

Thank you for your feedback and taking the time to do or survey and awarding us with 5 stars.

 

Employees worked with
MH
MICHEAL HENDRIX
MD
gravatar
Matt D.
Suwanee, GA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Everyone was super amazing and did an amazing job getting my brakes finished in a timely and efficient way!
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/28/2020 07:32 AM

Thank you for your feedback and taking the time to do or survey and awarding us with 5 stars.

 

CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/28/2020 07:38 AM

Thank you for your feedback and taking the time to do or survey and awarding us with 5 stars.

 

Employees worked with
MH
MICHEAL HENDRIX
JA
gravatar
Jamie A.
Auburn, GA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good group of guys in the service dept.
Always helpful
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/06/2020 04:36 AM

Thank you for your feedback and taking the time to do or survey and awarding us with 5 stars.

Employees worked with
MH
MICHEAL HENDRIX
BH
gravatar
Brandon H.
Bethlehem, GA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome Customer Service
It’s a great experience each and every time I bring my vehicle in.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 09/28/2020 08:09 AM

Thank you for your feedback and taking the time to do or survey and awarding us with 5 stars.

 

Employees worked with
MH
MICHEAL HENDRIX
CC
gravatar
Claire E C.
Winder, GA
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Kindness
The service Repairman are kind.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 09/17/2020 05:36 AM

Thank you for your feedback and taking the time to do or survey and awarding us with 5 stars.

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Lula, GA
2018 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Attention to detail and customer service
The technicians need to be committed in doing an HONEST job!
Not Recommended
JUSTIN M B. from AutoNation Hyundai Mall of Georgia responded on 09/11/2020 08:22 AM

Thank you for your feedback we will be in touch with you for a resolution 

Employees worked with
MH
MICHEAL HENDRIX
PH
gravatar
Pang H.
Hoschton, GA
2016 Hyundai Genesis
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/09/2020
verified customerVerified Customer
Category: Service
Reached out to fix issue I left on my 1st review.
They reach out and was able to resolved the issue I left on my 1st review. Will consider going back for future services. Thanks for reaching out to help get everything resolved
Recommended
Employees worked with
MH
MICHEAL HENDRIX
DB
gravatar
David B.
Buford, GA
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Justin did a great job!
Excellent persistence and follow through to determine and resolve our issue
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 09/02/2020 05:35 AM

Thank you for your feedback and taking the time to do or survey and award us with 5 stars.

Employees worked with
MH
MICHEAL HENDRIX
MK
gravatar
Marcia K.
Blairsville, GA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service dept and sales
Polite
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 08/31/2020 05:46 AM

Thank you for your feedback and taking the time to do or survey and awarding us with 5 stars.

Employees worked with
MH
MICHEAL HENDRIX
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.