Name: MARIO MACIAS
Rating: 4.9

Reviews of MARIO MACIAS

Joseph B.

Mesa, AZ

2012 Hyundai Accent

07/12/2017

Service Type: Maintenance

Verified Customer

Category: Service

San Tan Hyundai sells inferior products.

I paid $100 for a battery that only had an 18 month warranty. For the same amount of money, you can buy a battery at Sears with a 36 month warranty.

Not Recommended

DAVID M., Sales Manager from San Tan Hyundai responded on 07/12/2017 05:05 PM

Joseph,
Thank you for your business and your feedback. We appreciate you being a loyal customer of ours over the years and we look forward to helping you again.

We understand your frustration and value your opinion.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Employees worked with

MARIO MACIAS

#1 IN THE NATION

Carl D.

Chandler, AZ

2006 HYUNDAI SONATA

07/05/2017

Verified Customer

Category: Service

Oil Change

Marco's customer service was on point but this is the 3rd issue I've had with oil changes. The first time was December 2015 and oil filter was not put in correctly. I had to go back and have it re-done. I did not know about the leaking until a few weeks later. I came in June of 2016 for an oil change and somehow a gasket burst and "supposedly" leaked oil to alternator. I think it was from the previous oil change but when I left the dealership, my car passed its all points check. I had to replace an alternator and gaskets. I had no issue rest of 2016 until I brought it in June 2017. O ring wasn't placed correctly and had to have them re-do it. I had to bring it back again because oil was still leaking. It wasn't power cleaned right so they did that. Austin helped with that and was good. So I've had good customer service experience but the past few years, had many issues with oil changes. Very, very reluctant to come back for any service.

Not Recommended

DAVID M., Sales Manager from San Tan Hyundai responded on 07/06/2017 01:30 PM

Carl,
Thank you for your business and your feedback. We are very sorry for our mistakes. We are human and make mistakes, but it sounds like we have made too many with you. We definitely want to make it right with you, we have notated your account for a free oil change already, but I am going to change it to 3 for you to use when you would like too.

We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Employees worked with

MARIO MACIAS

#1 IN THE NATION

Verified Customer

Sun Lakes, AZ

2016 Hyundai Genesis

06/16/2017

Service Type: Maintenance

Verified Customer

Category: Service

The service is great when we get to have Mario as our advisor.

I am not one who recommends a place of business

Not Recommended

RAYCHEL N. from San Tan Hyundai responded on 06/16/2017 02:42 PM

Thank you so much for your awesome feedback. We appreciate your business.

Best regards,
Raychel

Raychel Norton
Customer Service Specialist
San Tan Hyundai
480-517-5237

Employees worked with

MARIO MACIAS

#1 IN THE NATION

VICTOR/ROSEMAR S.

2013 Hyundai Tucson

03/16/2017

Service Type: Maintenance

Verified Customer

Category: Service

The people

Location is good

Not Recommended

DAVID M., Sales Manager from San Tan Hyundai responded on 03/16/2017 03:56 PM

Victor and Rosemar,
Thank you for your business and your review. We are very sorry we had a mistake on your vehicle, we do apologize and we hope you can forgive us.

Thank you for giving us the opportunity to look at it, double check it, and make sure it is right.

We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Employees worked with

MARIO MACIAS

#1 IN THE NATION

Verified Customer

Chandler, AZ

2009 Hyundai Sonata

03/13/2017

Service Type: Maintenance

Verified Customer

Category: Service

way overpriced

$44 for an oil change for a Sonata?? No way!

Not Recommended

DAVID M., Sales Manager from San Tan Hyundai responded on 03/13/2017 11:59 AM

James,
Thank you for your business and your feedback. We are sorry to hear you feel we are overpriced. We try to make sure we are competitively priced for the parts and services included in the service. Our standard oil change service includes a factory oil filter, synthetic blend oil, performed by a factory trained technician, along with a multi point inspection, and complimentary car wash.

We appreciate your feedback and we will look continue to look at our pricing strategy.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Employees worked with

MARIO MACIAS

#1 IN THE NATION

Judith B.

Mesa, AZ

2007 Hyundai Veracruz

09/27/2016

Service Type: Maintenance

Verified Customer

Category: Service

People friendly

The service requested when I booked it online was not completed.

Not Recommended

DAVID M., Sales Manager from San Tan Hyundai responded on 09/27/2016 03:06 PM

Judith,
Thank you for your business and your review. When you booked your appointment online, it was for the 52,500 mile service. This service includes an oil change, tire rotation, cabin air filter replacement, and a multi point inspection. We performed all of these services for you except the replacement of your cabin air filter. We inspected your cabin air filter during the inspection and your filter was in good shape and did not need to be replaced yet, so we did not replace it. We don't ever want to do any work that is not needed, and that was the case with your cabin air filter. Being we did not replace your filter, there was not any charge for it either.

Please let me know if you have any questions or if I can help in any way. We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Employees worked with

MARIO MACIAS

#1 IN THE NATION

Jacquelyn P.

Gilbert, AZ

2015 Hyundai Elantra

ReScore Review™

08/09/2016

Verified Customer

Category: Service

Thank you

I appreciated that David reached out to me and followed up. He personally came out and looked at the car and brought me out to look at the issue.

Recommended

Original Review

08/05/2016

Service Type: Maintenance

Category: Service

Issue not fixed

No follow up when I requested. Issue was not fixed when I was told that it was.

Not Recommended

DAVID M., Sales Manager from San Tan Hyundai responded on 08/05/2016 09:15 AM

Jacquelyn,
Thank you for your business and your review. We appreciate you coming in to see us and choosing us as your Hyundai dealership.

I am very sorry to hear you were not called back. I will look into it to see why to prevent it in the future and I will also make sure you get a call today.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

DAVID M., Sales Manager from San Tan Hyundai responded on 08/09/2016 05:29 PM

Thank you for taking the time to come back down and look at your vehicle together. We are happy we could help and we look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Employees worked with

MARIO MACIAS

#1 IN THE NATION

Joseph S.

Florence, AZ

2013 Hyundai Elantra

07/14/2016

Service Type: Maintenance

Verified Customer

Category: Service

2013 Elantra Limited GPS is garbage... And Dealer handling was worse... Four stars was because oil change went fine.

I bought a 2013 Elantra and paid $4,000 more for the Limited for the built in GPS. Problem is that it is WORSE than my $100 GPS system.
It sends me on a route that IS NOT the fastest... and once it stops trying to make me take a U-Turn it re-calculates the arrival time as quicker than the route it wanted to take me (so it KNOWS my route is faster than it's). Also no breadcrumb feature, etc that my $100 GPS has.
Next issue: I was promised free lifetime updates, like many GPS systems do. NOPE. Service manager said it was around $250 EACH TIME I want to update the GPS, and that he uses his phone for directions.
I contacted Hyundai Customer Service, and all they did was 'assign the case to the dealer sales manager'.
After calling the sales manager four times all he did was 'refer it to the dealer general manager'.
He never called me back, so I stopped in his office at the next oil change.
All he did was say "I use my phone for directions" and "I ain't paying for that... If anything the sales person will have to pay for it."
Great.... make me out to be the bad guy because Hyundai sales training was deficient.

Not Recommended

DAVID M., Sales Manager from San Tan Hyundai responded on 07/15/2016 08:00 AM

Joseph,
Thank you for your business and your review. We appreciate you coming in to see us and we look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Employees worked with

MARIO MACIAS

#1 IN THE NATION

RUTH/VERNARD F.

2015 Hyundai Sonata

05/19/2016

Service Type: Repair

Verified Customer

Category: Service

Didn't ask if anything wrong, but otherwise was ok

Not Recommended

DAVID M., Sales Manager from San Tan Hyundai responded on 05/19/2016 03:34 PM

Ruth and Vernard,
Thank you for coming into see us and for your feedback. We look forward to seeing you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Employees worked with

MARIO MACIAS

#1 IN THE NATION

Robert/Lorelei J.

2014 Hyundai Santa Fe S

03/29/2016

Service Type: Maintenance

Verified Customer

Category: Service

lACK OF SERVICE

A MULTI - MILLION DOLLAR BUSINESS AND THEY CANNOT ACCEPT A $100 DOLLAR BILL TO PAY FOR THE SERVICE WORK THEY COMPLETED. IF THE SERVICE IS UNDER $50 DOLLARS.

Not Recommended

DAVID M., Sales Manager from San Tan Hyundai responded on 03/30/2016 09:53 AM

Robert and Lorelei,
Thank you for your business and for taking the time to share your feedback. We are happy to hear your service was great and your vehicle service was great. We are sorry to hear you dissagree with our cash policy. It is a policy we have in place for several reasons including safety of our employees.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Employees worked with

MARIO MACIAS

#1 IN THE NATION

Robert/Lorelei J.

2014 Hyundai Santa Fe S

01/27/2016

Service Type: Maintenance

Verified Customer

Category: Service

Poor Customer Service

35 rings to make an appointment ( Poor Customer Service)

Not Recommended

DAVID M., Sales Manager from San Tan Hyundai responded on 01/28/2016 02:26 PM

Robert and Lorelei,
Thank you for your business and your feedback, we greatly appreciate it. I agree, it should not take that long to answer the phone and we apologize for it. I hope and think you know that is not our normal for answering the phone to schedule a drop off time.

We look to seeing and helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Employees worked with

MARIO MACIAS

#1 IN THE NATION

Verified Customer

2014 Hyundai Santa Fe

01/10/2016

Service Type: Maintenance

Verified Customer

Category: Service

Re: recommendation

We don't make recommendations to anyone. Anyway our initial meeting with the finance person sucked. He was rude to us.

Not Recommended

DAVID M., Sales Manager from San Tan Hyundai responded on 01/11/2016 07:12 AM

Thank you for coming in to see us and for your feedback.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Employees worked with

MARIO MACIAS

#1 IN THE NATION

Verified Customer

Coolidge, AZ

2015 Hyundai Sonata

07/09/2015

Service Type: Maintenance

Verified Customer

Category: Service

oil change prices too high

i understand you get a car wash with the oil change but car came back filthy and not even vacuumed and windows dirty. find a cheaper place to have oil changed.

Not Recommended

DAVID M., Sales Manager from San Tan Hyundai responded on 07/09/2015 11:24 AM

Jose,
Thank you for your business and thank you for taking the time to share your feedback. I am sorry to hear you feel our pricing is high and we did not meet your expectations.

We try to be competitive with our oil change pricing, which is $34.98 for our standard oil change. We do use synthetic blend oil and a factory engineered and designed oil filter standard on our oil change services. It also comes with a multi point inspection and a complimentary car wash, which is an exterior wash only.

We definitely don't want you to be un happy with your car wash. If you are in the area any time soon, please swing by and we would be more than happy to re wash your vehicle for you.

If you have any questions or if I can be of any help, please let me know.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Employees worked with

MARIO MACIAS

#1 IN THE NATION

JOHN E.

Mesa, AZ

2011 Hyundai Sonata

02/21/2015

Service Type: Repair

Verified Customer

Category: Service

excellent customer service

very helpful staff, fair pricing, no gauging. They do not recommend unneccessary repairs

Not Recommended

DAVID M., Sales Manager from San Tan Hyundai responded on 02/21/2015 07:31 AM

John,
Thank you! We greatly appreciate you sharing your kind words and we thank you for your business.

If we can ever help you with anything, please let us know. We look forward to seeing you again.

Thank you,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Employees worked with

MARIO MACIAS

#1 IN THE NATION

MIRIAM H.

Chandler, AZ

2012 Hyundai Sonata

09/04/2014

Service Type: Repair

Verified Customer

Category: Service

Friendly, thorough service.

They usually finish the service in less than the estimated time, it is well done, and the staff is always helpful and friendly.

Not Recommended

DAVID M., Sales Manager from San Tan Hyundai responded on 09/04/2014 02:11 PM

Miriam,
Thank you for the amazing feedback. We appreciate you sharing it too.

Thank you for your business and continued support. If we can ever help you with anything, please let us know.

Thank you,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Employees worked with

MARIO MACIAS

#1 IN THE NATION

WILLIAM H.

Gilbert, AZ

2013 Hyundai Elantra

05/20/2014

Service Type: Maintenance

Verified Customer

Category: Service

This place charges for a tire rotate with an oil change...

Really?

Not Recommended

DAVID M., Sales Manager from San Tan Hyundai responded on 05/21/2014 08:15 AM

William,
Thank you for your business and for your feedback. We are currently looking at this process, and will definitely take your feedback into consideration.

Currently when you purcahse tires from San Tan Hyundai, we include tire rotations for life of the tires and road hazard insurance for the tires.

If we can help you in anyway, please let us know.

Thank you,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Employees worked with

MARIO MACIAS

#1 IN THE NATION

Verified Customer

Mesa, AZ

2006 Hyundai Elantra

08/03/2021

Service Type: Maintenance

Verified Customer

Category: Service

Great customer service

My car has been serviced regularly at this location since 2007. Have always been pleased with the efficiency and reliability of the service advisors and mechanics. The clean comfortable waiting area is a bonus, as well as the friendly shuttle drivers.

Recommended

Cara M. from San Tan Hyundai responded on 08/04/2021 08:25 AM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Employees worked with

MARIO MACIAS

#1 IN THE NATION