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SureCritic / Hyundai Dealer / San Tan Hyundai / MARIO MACIAS
MM

MARIO MACIAS

#1 IN THE NATION
San Tan Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53

Reviews of MARIO MACIAS

WG
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Willard G.
Tempe, AZ
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service Advisor and Outstanding Service
I always take my car back to San Tan Hyundai for service. The reason is, my service advisor, Mario Macius knows my vehicle, knows what I need to have done and takes all of the concern and uncertainty out of keeping my vehicle in top-notch shape. I highly recommend the San Tan Hyundai service team.
Recommended
Cara M. from San Tan Hyundai responded on 12/21/2020 02:33 PM

Willard,
Thank you for your response. We appreciate you and your business. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
EM
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Erik M.
Queen Creek, AZ
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Like Family
As always our experience was one of comfort and ease. Usually going to a dealership is like going to the dentist. But San Tan Huyndai always treats you like your family and goes out of their way to make sure you are being taken care of. It’s the reason I own 3 vehicles from them.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 12/19/2020 10:59 AM

Good afternoon.  Thank you for responding to our survey with the fantastic comments.  We truly appreciate it and are so glad that you are part of the San Tan Hyundai family.  We look forward to seeing you next time.  Have a great weekend and happy holidays.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
LP
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Lynn P.
Chandler, AZ
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great dealership!!
Have had great experience over last 10 years. From sales to finance to service. Third vehicle our family has purchased at this dealership.
Recommended
Cara M. from San Tan Hyundai responded on 12/18/2020 06:40 AM

Lynn,
Thank you so much for your wonderful comments. We appreciate you and your loyalty. We are here if you need anything. Have a great day and Happy Holidays!

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
GB
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Gracelynn B.
Mesa, AZ
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thank you Mario
Mario and service team always go above and beyond providing exceptional customer service
Recommended
Cara M. from San Tan Hyundai responded on 12/14/2020 01:15 PM

Gracelynn,
Thank you for your response. We appreciate you and your business. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
WW
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William W.
Chandler, AZ
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Mario “numero uno” Macias!!! Plus I have a good time with everyone there and you have coffee!
Recommended
Cara M. from San Tan Hyundai responded on 12/11/2020 09:06 AM

William,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
MM
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Michael M.
Mesa, AZ
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Best service dept in town. Rob and Mario are the best.
Recommended
Cara M. from San Tan Hyundai responded on 12/04/2020 01:44 PM

Michael,
Thank you for your response. We appreciate you taking the time to recognize Rob and Mario. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Gilbert, AZ
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quicker than expected
When I arrived for an unscheduled oil change, I was told it might take 3 hours because they were short on workers due to COVID. I was pleasantly surprised to have it in less than an hour. They were able to get some others to come in and do the work.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 11/25/2020 02:34 PM

Good afternoon.  Thank you for responding to our survey with the great comments.  We truly appreciate it.  We are blessed to have a great team that always pitches in to get the job done.  It is awesome to also have great customers like yourself.  We look forward to seeing you next time.  Have a Happy Thanksgiving.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
GS
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Gerald S.
Gilbert, AZ
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
San Tan Hyundai
Scheduling was very easy, the work done was excellent and the wait time was 60 minutes earlier than expected.
Recommended
Cara M. from San Tan Hyundai responded on 11/24/2020 11:57 AM

Gerald,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
KO
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Kathleen O.
Gilbert, AZ
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
11-18-2020
Your service team is excellent especially Mario. Always professional and helpful.
Recommended
Cara M. from San Tan Hyundai responded on 11/24/2020 11:54 AM

Kathleen,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
AC
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Adam C.
Queen Creek, AZ
2020 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai service center
Quick and friendly service, however I would’ve appreciated the car to be washed after.
Recommended
Cara M. from San Tan Hyundai responded on 11/23/2020 01:51 PM

Adam,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
ES
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Elaine S.
Sun Lakes, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt service
Car was ready in a short period of time
My car is always so clean after a service inside and out. Mario is very pleasant to work with
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 11/22/2020 08:54 AM

Good morning.  Thank you for responding to our survey with the great comments.  We truly appreciate it and look forward to seeing you soon.  Have a wonder weekend.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
KB
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Kim B.
Chandler, AZ
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Latest visit
Service initiated quickly. Received text regarding suggested additions to service. Car service completed in an exceptionally timely manner.
Recommended
Cara M. from San Tan Hyundai responded on 11/20/2020 02:00 PM

Kim,
Thank you for your response. We appreciate you and your business. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Phoenix, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2018 Tucson service.
My latest visit was quick, and clean. My service advisor made note of some special
requests, which gave me piece of mind.
Recommended
Cara M. from San Tan Hyundai responded on 11/19/2020 02:01 PM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
AH
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Annette H.
Queen Creek, AZ
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Mario was great.
Recommended
Cara M. from San Tan Hyundai responded on 11/19/2020 07:52 AM

Annette,
Thank you for your response. We appreciate you taking the time to recognize Mario. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Sun Lakes, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
San Tan Hyundai
Scheduled work completed on time, as per usual!!
Recommended
Cara M. from San Tan Hyundai responded on 11/19/2020 07:43 AM

Thank you for your response. We appreciate you and your business. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
PG
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Patricia G.
Queen Creek, AZ
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is great
I always receive quality care and service. Thank you.
Recommended
Cara M. from San Tan Hyundai responded on 11/17/2020 07:35 AM

Patricia,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Gilbert, AZ
2018 Hyundai Kona
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car
na
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 11/16/2020 11:45 AM

Good afternoon.  I apologize that we did not meet your expectations.  Can you share with me what we could do better so that we can improve our process?  I did leave you a voicemail a few moments ago and I hope to speak with you soon.  Thank you and have a great day.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
TB
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Tracy B.
Queen Creek, AZ
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Where I purchased my Santa Fe
Nice lobby
Recommended
Cara M. from San Tan Hyundai responded on 11/16/2020 01:52 PM

Tracy,
Thank you for your response. We appreciate you and your business. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
DH
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Diane H.
Gilbert, AZ
2013 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2020
verified customerVerified Customer
Category: Service
Readdress issue
Respect the ability of staff to address, accept critique, and resolve issues through common conversation and comprehension.
Recommended
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
GM
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George M.
Queen Creek, AZ
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I already made a review
look at the comments I have already made.
Recommended
Cara M. from San Tan Hyundai responded on 11/13/2020 11:42 AM

George,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
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