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MM

MARIO MACIAS

#1 IN THE NATION
San Tan Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53

Reviews of MARIO MACIAS

TR
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Terry R.
Mesa, AZ
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
I like the adviser (Mario)
Mario and the service is very good. Thanks Mario.
Recommended
Cara M. from San Tan Hyundai responded on 02/06/2019 02:35 PM

Terry,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
MF
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Maureen F.
Casa Grande, AZ
2012 Hyundai Elantra To
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good job, but a little slow
It took an hour and a half for an oil chsnge. Thought it would take less time, my son kept saying "we should have gone to Jiffy Lube.*. Maybe he was right, might not come back for an oil change.
Not Recommended
Cara M. from San Tan Hyundai responded on 02/03/2019 12:28 PM

Maureen,
Thank you for your response. We apologize we did not meet your expectations during your visit. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
PH
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Paul H.
Hillsboro, WI
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
O.K.
We have 4 cars, 3 of which are Hyundai's. That should speak for itself.
Recommended
Cara M. from San Tan Hyundai responded on 01/15/2019 11:07 AM

Paul,
Thank you so much for your response! We appreciate you and your continued loyalty.  We apologize we did not meet your expectations. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
BV
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Bruce V.
Sun Lakes, AZ
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
: ) Battery replacement under warranty
While at times it is very difficult to reach the service department by telephone, once you do reach them things flow very smoothly. I had a dead battery so after being towed to the dealer and replacement of the battery -- under warranty : ) apparently the anti-theft system needed some additional attention - or - maybe there is a failure?? I scheduled another visit for 1/14/19. By the way - KUDOS to Hyundai Roadside Assistance - it saved me a LOT of headaches and $$$
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 01/13/2019 05:18 AM

Good morning. Thank you for responding to our survey with the feedback. We truly appreciate it.  The phone system is a mystery.  I think I have it fixed and it acts up again.  I made a change this last week that I hope will help.  Let me know if you need anything on the 14th.  Have a great weekend.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Gilbert, AZ
2015 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Just and oil change
Nice and quick for New Years
Recommended
Cara M. from San Tan Hyundai responded on 01/03/2019 12:57 PM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
RH
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Richard H.
Phoenix, AZ
2012 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Battery Replacement/Routine MX
The customer service rep, Mario, did a great job of communicating with me on the status of my vehicle. I left the vehicle, 2012 Azera, overnight for a battery change and other routine maintenance. After picking up the vehicle, I realized that all preset AM/FM/Sirius stations had been dropped. This did not happen during my last battery change with the dealership. Hope they regain the expertise to accomplish this next time.
Recommended
Cara M. from San Tan Hyundai responded on 01/02/2019 09:48 AM

Richard,
Thank you for your response and for recognizing Mario. We appreciate you and your continued loyalty. We apologize for the reset of your radio stations. We wont over look this next time. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Gilbert, AZ
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
acceptable service
needed to have my six month service done. this included the auto butler and an oil change. was told it would take 3 to 5 hours but approximately 2.5 hours later they came and said it was done ??? thats what my invoice shows. questioned the fastness. sometimes wonder if the auto butler was really performed. bird droppings and other dirt still on the car.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 12/08/2018 04:42 AM

Good morning.  Thank you for responding to our survey.  We try to allow ourselves as much time as possible with the auto butler.  It can be done in a relatively short time.  However if you feel that it was not done, I will be glad to meet with you or even have it performed again.  Please understand it is a paint treatment and not a detail.  We perform a quick wash but we do not scrub off hard to remove spots. Please feel free to contact me so we can discuss it further or arrange to meet.  Have a happy holidays.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
DB
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David B.
Mesa, AZ
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Na
See previous.
Recommend with reservations.
Recommended
Cara M. from San Tan Hyundai responded on 10/25/2018 10:17 AM

David,
Thank you for your response. We appreciate your feedback. We apologize we did not meet your expectations. Please don't hesitate to contact us if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
DF
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Denise F.
Gilbert, AZ
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good communication
Unhappy with still finding scuff marks on my car
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 10/21/2018 01:07 PM

Good afternoon.  Thank you for responding to our survey.  We appreciate it.  Please feel free to contact me regarding your concern.  The Auto Butler is a paint treatment to protect against oxidization, acid rain, etc...  It does not prevent scuff marks and unfortunately it is not meant to remove scuffs.  Depending on the severity of the marks, we are always willing to assist within our capabilities.  Again, I will be glad to talk with you and/or take a look at your concerns.  I hope to hear from you.  Have a great weekend.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Mesa, AZ
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thanks
Great place.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 10/21/2018 12:58 PM

Good afternoon.  Thank you for responding to our survey with the great comments.  We really appreciate it and look forward to seeing you next time.  Have a great weekend.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
CE
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Charles E.
Mesa, AZ
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
problems
battery replacement was fine, but service person failed to reattach the latches on the air cleaner cover causing a sucking noise as soon as i got out on the highway. Also, the air conditioner controls had all been changed and the "auto" setting for head lights was changed to off. The light setting change had happened before so i caught it before driving at night with no lights on, which happened to me after the last service was performed and is dangerous .
Recommended
Cara M. from San Tan Hyundai responded on 09/14/2018 10:46 AM

Charles,
Thank you for your response. We apologize for overlooking those details. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
AN
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An N.
Gilbert, AZ
2013 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department
Good job guys
Recommended
Cara M. from San Tan Hyundai responded on 09/13/2018 12:12 PM

An,
Thank you for your response. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
RO
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Ron O.
Sun Lakes, AZ
2011 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
friendly
Great service
Recommended
Cara M. from San Tan Hyundai responded on 09/05/2018 10:32 AM

Ron,
Thank you for your feedback. We appreciate you and your  business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Mesa, AZ
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A
Ok
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 08/17/2018 12:36 PM

Good morning.  Thank you for responding to our survey.  We greatly appreciate it and look forward to seeing you next time.  Have a great weekend. 

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Chandler, AZ
2013 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/14/2018
verified customerVerified Customer
Category: Service
Oil change
Would have given 5 stars but I was kept waiting at the drive up area for 7 minutes
Recommended
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Mesa, AZ
2015 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and professional
Friendly and professional
Recommended
Cara M. from San Tan Hyundai responded on 08/06/2018 02:24 PM

Thank you for your response. We apologize for washing the vehicle as it was requested not to be. If you would like to email me back, I would be happy to add a note to your file for future visits. We appreciate you. 

Have a great day,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
WB
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Wynn B.
Chandler, AZ
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Problem with car being serviced
My light still comes on that says my car is due for service and I just had it serviced. This happens all of the time. Can this not be fixed???
Recommended
Cara M. from San Tan Hyundai responded on 07/23/2018 12:20 PM

Wynn,
Thank you for your reponse. I will look into this for you. Thank you.

Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
BW
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Barbara W.
Maricopa, AZ
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
nice surrounds ane friendly people
take care of the customer right away and nice waiting area
Recommended
Cara M. from San Tan Hyundai responded on 07/20/2018 10:59 AM

Barbara,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fairly Good Service
The oil change service and the people involved in the process were friendly and available. I got out in a timely manner. However during my wait, I received a text about a report on my vehicle recommending some services I need to get done like an air cabin filter. But when I was called to check out, no one told me verbally or explained to me about the additional services my car needs. So the communication needed some improvement.
Recommended
Cara M. from San Tan Hyundai responded on 07/13/2018 02:47 PM

Thank you for your response. We apologize we did not meet your expectations. We would like to make it up to you. Please give us a call and we can get you in to get that cabin air filter replaced. 480-517-5237. I look forward to hearing from you.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Mesa, AZ
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Regular service visit.
Recommended
Cara M. from San Tan Hyundai responded on 06/20/2018 09:31 AM

Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara


Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
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