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SureCritic / Hyundai Dealer / Huffines Hyundai Plano / NICOLE M. FULLER
NF

NICOLE M. FULLER

Huffines Hyundai Plano
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(29 reviews)
74

Reviews of NICOLE M. FULLER

LN
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Leah N.
Lewisville, TX
2018 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/16/2021
Service Type: Maintenance
10
Category: Service
Service Department
Craig Ellis handled my issues in a very professional manner. I am pleased with my experience.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 10/20/2021 11:32 AM

Leah, I got your feedback and would like to talk with you on your service visit. I left you a voicemail. 

Craig Ellis Service Manager 972-202-2168
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 10/22/2021 11:26 AM

Thank you for talking with me and letting resolve the service issue. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
NF
NICOLE M. FULLER
MR
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Muriel R.
Carrollton, TX
2011 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2022
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/09/2022
Service Type: Maintenance
0
Category: Service
Issues Resolved
There was an issue I had after having my car serviced at Huffines Plano; Craig , the service manager reached out to me immediately and resolved the situation. I thank him for that and will continue having my car serviced there. Thanks again Craig Ellis??
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 04/11/2022 09:56 AM

Thank you for taking my call. We look for to serving you in the future. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
NF
NICOLE M. FULLER
Verified Customer
Dallas, TX
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
verified customerVerified Customer
9
Category: Service
Great aftercare service after issues with scheduled visit
Brandon was very reactive to my concerns about a recent visit where several issues/requests were not addressed. He went far and beyond to help my issues addressed in a timely manner.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/15/2021
Service Type: Maintenance
5
Category: Service
Not all work was performed
Air filter was not replaced as requests. Supposedly multi point inspection was performed by clear damage to the windshield wipers was not detected.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 11/15/2021 02:16 PM

I am extremely sorry to hear about everything. I left your husband a voice mail. Please let me know when we can get some time to visit and I will ensure we address this. 

Thank you and I look forward to speaking with you all soon.

Brandon Henson Service Director 972-867-5000
Employees worked with
NF
NICOLE M. FULLER
TJ
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Thomas J.
Wylie, TX
2022 Hyundai Santa Cruz
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
verified customerVerified Customer
10
Category: Service
Quick, professional and friendly
The service was excellent and performed quickly. Communication was just right - what I needed/wanted to know without being excessive. The service Manager even called with a follow-up explaining the best ways to streamline the appointment process.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/23/2022
Service Type: Repair
9
Category: Service
Quick, professional and friendly
The service was excellent and performed quickly. Communication was just right - what I needed/wanted to know without being excessive. Would have been a 5 star experience if I could have gotten an appointment within a day or two instead of 6 or 7.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 03/26/2022 02:12 PM

Thank you for your feedback. Left a voicemail, please call me back. Thanks Craig

Craig Ellis Service Manager 972-202-2168
Employees worked with
NF
NICOLE M. FULLER
Verified Customer
Little Elm, TX
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
verified customerVerified Customer
10
Category: Service
Oil change
Any issues were resolved quickly.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/11/2022
Service Type: Maintenance
9
Category: Service
Oil change
Overall good service. Did nit keep in contact on status of vehicle and they did but wash my car
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/11/2022 01:17 PM

Thank you for your feedback. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
NF
NICOLE M. FULLER
Verified Customer
Wylie, TX
2021 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/28/2021
Service Type: Repair
verified customerVerified Customer
8
Category: Service
was good
nobody is perfect so I don't give highest rating
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/29/2021 08:55 AM

I am glad we did everything correctly on your service visit. It is unfourtune that we get an 4 out of 5 stars.  
Craig Ellis Service Manager 972-202-2168

Employees worked with
NF
NICOLE M. FULLER
Verified Customer
Dallas, TX
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/16/2021
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Ok
Friendly and efficient but there seemed to be a lack of communication between the garage and service advisors...pricing was outrageous though.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/18/2021 10:15 AM

I am sorry for service experience. I will reach out to you and see what we can do to make it right. Thanks Craig

Craig Ellis Service Manager 972-202-2168
Employees worked with
NF
NICOLE M. FULLER
Verified Customer
Dallas, TX
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2021
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Got the work done
Needs to communicate more what has been done on my car or what it needs. It's nice to know some information. But overall, it was a good experience.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/06/2021 09:14 AM

We applogize if we didnt communicate a good overview of what was done or what was needed. I would be glad to go over everything with you. Please give me a call when you have some time. 

Brandon Henson Service Director 972-867-5000
Employees worked with
NF
NICOLE M. FULLER
TO
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Thomas O.
Dallas, TX
2012 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/28/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Work finished on time.
I called in for an appointment. I was received as soon as I arrived. I was told the service would take anywhere from an hour to an hour and a half. The work was completed within the time given. In the past, I would have waited longer. There must have been a improvement made in the service department, because I was very pleased with the overall service.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 09/29/2021 05:27 AM

Thomas, thank you for your feedback and business.  

Employees worked with
NF
NICOLE M. FULLER
LC
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Logan C.
Alexandria, LA
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
My Experience
Staff was amazing as usual
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 04/18/2022 06:35 AM

Logan, thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168

Employees worked with
NF
NICOLE M. FULLER
Verified Customer
Carrollton, TX
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Car care
The customer service was great! I kept informed as to the status of my car through out my visit.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 04/13/2022 11:45 AM

Thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
NF
NICOLE M. FULLER
TJ
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Thomas J.
Wylie, TX
2022 Hyundai Santa Cruz
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
verified customerVerified Customer
10
Category: Service
Quick, professional and friendly
The service was excellent and performed quickly. Communication was just right - what I needed/wanted to know without being excessive. The service Manager even called with a follow-up explaining the best ways to streamline the appointment process.
Employees worked with
NF
NICOLE M. FULLER
AK
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Arman K.
Carrollton, TX
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Always exceptional
The team does a great job of informing you not only of cost but necessity since everyone’s budget for maintenance isn’t the same. Also, booking an appointment and the ease of the process is high class.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 03/14/2022 07:01 AM

Arman, thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
NF
NICOLE M. FULLER
Verified Customer
Plano, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent care
Service was handled efficiently and quickly
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/21/2022 06:53 AM

Thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
NF
NICOLE M. FULLER
Verified Customer
Little Elm, TX
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
verified customerVerified Customer
10
Category: Service
Oil change
Any issues were resolved quickly.
Employees worked with
NF
NICOLE M. FULLER
JL
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Jose L.
Richardson, TX
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
great Service
No Issues with the Servicing dealer
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/08/2022 05:16 AM

Jose, thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
NF
NICOLE M. FULLER
Verified Customer
Carrollton, TX
2019 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Professional service
Facility is always clean and an orderly line of cars seeking service moves fast. The employees are friendly.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/11/2022 03:21 PM

Thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
NF
NICOLE M. FULLER
JB
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Judy B.
Murphy, TX
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service
It is always a pleasure to deal with Huffines of Plano. Everyone is friendly an professional.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/30/2021 12:20 PM

Judy, thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
NF
NICOLE M. FULLER
Verified Customer
Frisco, TX
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
same great service always
The experience was great as always.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/29/2021 02:10 PM

Thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
NF
NICOLE M. FULLER
Verified Customer
Mesquite, TX
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great customer service
The customer service was great and detail to my specific need
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/21/2021 06:21 AM

Thank you for your feedback. We look forward to serving you in the future. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
NF
NICOLE M. FULLER
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