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SureCritic / Hyundai Dealer / Napleton's West Palm Beach Hyundai / NICHOLAS PALERMO
NP

NICHOLAS PALERMO

SERVICE ADVISOR
Napleton's West Palm Beach Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(143 reviews)
41

Reviews of NICHOLAS PALERMO

SS
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Susan S.
Palm Beach Shores, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very Satisfied
Always Satisfied everyone is friendly and helpful
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 12/23/2020 11:14 AM

THANK YOU SUSAN FOR YOUR 5 STARS SURVEY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
RM
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Rochelin M.
Lake Park, FL
2020 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/19/2020
verified customerVerified Customer
Category: Service
Satisfied
After initial visit, I was contacted by Mr. Armand G. He was very patient and listened to my concerns. My issue was solved in a timely fashion and I’m satisfied. Thank you again.
Recommended
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
RM
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Rochelin M.
Lake Park, FL
2020 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/19/2020
verified customerVerified Customer
Category: Service
Satisfied
After initial visit, I was contacted by Mr. Armand G. He was very patient and listened to my concerns. My issue was solved in a timely fashion and I’m satisfied. Thank you again.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/12/2020
Service Type: Maintenance
Category: Service
Service Sucks with customer service!!!
Service Station sucks. The men there are rude!!!!
Not Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 12/12/2020 08:38 AM

Thank w I will follow with w

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 12/19/2020 12:49 PM

Thank you 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
AR
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Adriana R.
Vlg Wellingtn, FL
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great place to do business
Friendly and helpful
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 11/23/2020 05:42 PM
  1. Thank you for your reply 
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JG
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John G.
Juno Beach, FL
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2020
verified customerVerified Customer
Category: Service
Great service
The manager was concerned by my comments, and called me to discuss. I am satisfied with the results of our conversation. I will continue to b ring my car here for service.
Recommended
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JG
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John G.
Juno Beach, FL
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2020
verified customerVerified Customer
Category: Service
Great service
The manager was concerned by my comments, and called me to discuss. I am satisfied with the results of our conversation. I will continue to b ring my car here for service.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/06/2020
Service Type: Repair
Category: Service
Very disappointed
During my recent service visit, my experience was not so good. I brought my Tucson in for an oil change on November 3rd. To my surprise, the service advisor told me I needed front and rear brakes. My brakes were not making any noise, no squeeks, no nothing. However he insisted the brakes were worn and all needed to be replaced. He said the cost would be $643.24. I told him I didn't have money for that right now. I'm not working since COVID-19. However he insisted they needed to be done but he could offer me a credit plan. Monthly payments of $62.39 plus $52.15 down. I didn't know that this credit was going to cost me $105.47. I was unhappy, but he convinced me I needed all my brakes replaced.

When I got home and reviewed my receipt, I found that the service advisor flagged my account in your system with a note that said: Due to age/mileage/condition of vehicle Napleton West Palm Beach Hyundai will not be held liable for additional mechanical issues that arise during or after original repairs are completed. He didn't tell me he was going to do this, and I felt like he conned me.

The next day I returned to Hyundai and saw Mr. Palermo. I questioned him about why he flagged my account in this manner. He told me, oh don't worry, that's just standard for cars over 60,000 miles. It means nothing. I said, if it meant nothing, why would you flag my account this way? My car is in excellent condition. He told me he had no choice in the matter. The computer does it automatically.

Let me tell you, I feel like I was conned. I don't believe I really needed front and rear brakes, and I feel flagging my account without even telling me was wrong.

Money is very hard for me because I can't work due to COVID-19. I didn't need to spend all of that money. I even suspect I was probably overcharged.

Up to that time, I was loyal and always came to this facility to service my car. After this experience, I probably will find another place to service my car.

I'm sorry to complain, but I really feel I was conned.
Not Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 11/06/2020 11:56 AM

THANK YOU

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 11/18/2020 03:38 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JM
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Jose M.
West Palm Beach, FL
2012 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2020
verified customerVerified Customer
Category: Service
People very nice
I do recommend
Recommended
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JM
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Jose M.
West Palm Beach, FL
2012 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2020
verified customerVerified Customer
Category: Service
People very nice
I do recommend
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/29/2020
Service Type: Repair
Category: Service
Not far way
None
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 10/30/2020 05:13 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JG
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Javier G.
Royal Palm Beach, FL
2020 Hyundai Accent
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not friendly
The staff tried to force me to do maintenance that I don't wanted and when I refused he Threatened me with remove the warranty of the system
Not Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 10/21/2020 05:01 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
EN
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Earlene N.
West Palm Beach, FL
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Car washing
My car was not washed to my expectations but everything else was great..
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/29/2020 05:51 AM

THANK YOU FOR YOUR REPLY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
SM
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Samuel M.
Lake Park, FL
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2020
verified customerVerified Customer
Category: Service
Follow-up to survey
After voicing my displeasure in survey after recent service appointment, Armand Guynup contacted me directly and apologized for concerns expressed in my survey. He impressed upon me that wanted to kep my business and established some future maintenance services at no cost to me. I was impressed that someone from Napleton West Palm Beach Hyundai responded and followed up from survey and made every effort to satisfy the customer. I will continue to have my motor vehicle serviced at West Palm Beach Hyundai.
Recommended
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
VL
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Vincent L.
West Palm Beach, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Immediate attention given upon my arrival - Constantly providing me with the time frame of the work needed.
Forecourt Ladies were quick and helpful with answers to questions and Service Manager was knowledgeable and thorough in his response to questions put to him.
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/22/2020 12:19 PM

THANK YOU FOR YOUR REPLY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
CJ
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Claude J.
Lake Worth, FL
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2020
verified customerVerified Customer
Category: Service
Nick's Level of service.
Nick adds clarity and sincerity to the service.
Recommended
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
SC
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Sallie C.
Lake Clarke, FL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Was a very good service check
My concerns were all checked and taken care of.
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/22/2020 05:00 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
CJ
gravatar
Claude J.
Lake Worth, FL
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2020
verified customerVerified Customer
Category: Service
Nick's Level of service.
Nick adds clarity and sincerity to the service.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/19/2020
Service Type: Repair
Category: Service
Nick's the one
Nick sets the bar very high in providing sincere customer service
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/21/2020 05:12 AM

THANK YOU

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 11/11/2020 08:03 AM

THANK YOU 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
SM
gravatar
Samuel M.
Lake Park, FL
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2020
verified customerVerified Customer
Category: Service
Follow-up to survey
After voicing my displeasure in survey after recent service appointment, Armand Guynup contacted me directly and apologized for concerns expressed in my survey. He impressed upon me that wanted to kep my business and established some future maintenance services at no cost to me. I was impressed that someone from Napleton West Palm Beach Hyundai responded and followed up from survey and made every effort to satisfy the customer. I will continue to have my motor vehicle serviced at West Palm Beach Hyundai.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/16/2020
Service Type: Maintenance
Category: Service
Follow-up to survey
After voicing my displeasure in survey after recent service appointment, Armand Guynup contacted me directly and apologized for concerns expressed in my survey. He impressed upon me that he wanted to keep my business and established some future maintenance services an no cost to me. I was impressed that someone from Napleton West Palm Beach Hyundai responded and followed up from survey review and made every effort to satisfy the customer. I will continue to have my motor vehicle serviced at Napleton West Palm Beach Hyundai.
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/16/2020 01:25 PM

THANK YOU 

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 11/11/2020 08:02 AM

THANK YOU 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Riviera Beach, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional
I was in and out quickly and I very pleased with the over all service.
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/16/2020 04:59 AM

THANK YOU FOR YOUR REPLY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
SP
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Stuart P.
Boynton Beach, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
Great
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/15/2020 01:56 PM

THANK YOU FOR YOUE REPLY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Boynton Beach, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Thus dealership is the greatest and the staff always great and customer service is #1
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/15/2020 04:49 AM

THANK YOU FOR YOUR REPLY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
VD
gravatar
Vanessa D.
Delray Beach, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
New ride!
It was such a good experience. This is the second time with this dealer. Jason was my sales guy, and it was so nice to meet him. He understand my needs and was able to help me with the best option. Very courteous and I never fell I was obligated to make a decision like with other sales guys, that makes the experience not positive. I did a trade in with an Elantra and came out with a Tucson. So happy with my new ride!.
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/02/2020 06:56 AM

THANK YOU FOR YOUR GREAT SURVEY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
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