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SureCritic / Hyundai Dealer / Napleton's West Palm Beach Hyundai / NICHOLAS PALERMO
NP

NICHOLAS PALERMO

SERVICE ADVISOR
Napleton's West Palm Beach Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(143 reviews)
41

Reviews of NICHOLAS PALERMO

SM
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Samuel M.
Lake Park, FL
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2020
verified customerVerified Customer
Category: Service
Follow-up to survey
After voicing my displeasure in survey after recent service appointment, Armand Guynup contacted me directly and apologized for concerns expressed in my survey. He impressed upon me that wanted to kep my business and established some future maintenance services at no cost to me. I was impressed that someone from Napleton West Palm Beach Hyundai responded and followed up from survey and made every effort to satisfy the customer. I will continue to have my motor vehicle serviced at West Palm Beach Hyundai.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/16/2020
Service Type: Maintenance
Category: Service
Follow-up to survey
After voicing my displeasure in survey after recent service appointment, Armand Guynup contacted me directly and apologized for concerns expressed in my survey. He impressed upon me that he wanted to keep my business and established some future maintenance services an no cost to me. I was impressed that someone from Napleton West Palm Beach Hyundai responded and followed up from survey review and made every effort to satisfy the customer. I will continue to have my motor vehicle serviced at Napleton West Palm Beach Hyundai.
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/16/2020 01:25 PM

THANK YOU 

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 11/11/2020 08:02 AM

THANK YOU 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Riviera Beach, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional
I was in and out quickly and I very pleased with the over all service.
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/16/2020 04:59 AM

THANK YOU FOR YOUR REPLY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
SP
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Stuart P.
Boynton Beach, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
Great
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/15/2020 01:56 PM

THANK YOU FOR YOUE REPLY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Boynton Beach, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Thus dealership is the greatest and the staff always great and customer service is #1
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/15/2020 04:49 AM

THANK YOU FOR YOUR REPLY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
VD
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Vanessa D.
Delray Beach, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
New ride!
It was such a good experience. This is the second time with this dealer. Jason was my sales guy, and it was so nice to meet him. He understand my needs and was able to help me with the best option. Very courteous and I never fell I was obligated to make a decision like with other sales guys, that makes the experience not positive. I did a trade in with an Elantra and came out with a Tucson. So happy with my new ride!.
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/02/2020 06:56 AM

THANK YOU FOR YOUR GREAT SURVEY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
TR
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Tomas R.
Lake Worth, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
My service advisor was great
Great service
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 08/28/2020 05:00 AM

THANK YOU FOR YOUR SURVEY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
SB
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Sandra B.
Palm Beach, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nicholas service is great
Nicholas I’m service is great
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 08/18/2020 12:46 PM

THANK YOU FOR YOUR REPLY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
TP
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Terrance P.
West Palm Beach, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice
Love my car.
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 08/18/2020 07:21 AM

THANK YOU FOR YOUR REPLY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
SS
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Susan S.
Palm Beach Shores, FL
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everyone is so friendly
Everyone is friendly.
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 08/06/2020 02:10 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
EF
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Edward F.
Vlg Wellingtn, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thank you Nicholas in service
Nicholas in service was truly great, very prompt and very efficient great experience at this dealership! Especially in these troubling times! Definitely will be back!
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 08/04/2020 04:56 AM

THANK YOU FOR YOUR REPLY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
EM
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Edward M.
Pompano Beach, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
I purchased my 2018 Tucson almost 2 years ago. I have had all of my service done at Napleton Hyundai...NOrmally my Service Advisor is Nick,,,,, Nick is always pleasant, knows what he is talking about and an absolute pleasure to work with......
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 07/14/2020 10:52 AM

THANK YOU FOR YOUR REPLY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
CW
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Claudia W.
Boynton Beach, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
dealer services
The service was exceptional and fast. A very friendly and professional young man helped me fix the problem with my car. He listened to me carefully and gave me options in case my car couldn't be fixed that day. I definitely recommend this dealer services to my family and friends.
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 07/10/2020 02:19 PM

THANK YOU

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 07/10/2020 02:19 PM

THANK YOU FOR YOUR REPLY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Royal Palm Beach, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and reasonable
Service was quick, staff was friendly, reasonable rates. Great discounts available!
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 07/10/2020 02:19 PM

THANK YOU 

Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 07/10/2020 02:19 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
West Palm Beach, FL
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020
verified customerVerified Customer
Category: Service
Wrong made right
My concerns were seriously considered and action taken. I appreciate the interaction with the dealership. They truly strive toward customer satisfaction.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/07/2020
Service Type: Repair
Category: Service
Virus? What virus?
Not any steps taken by service associates to comply with current mandates and recommendations for staying safe during this pandemic. My past experiences have been from ok to pretty good, but this last visit 7/3/2020 was shocking. The numbers of new cases in FL is one of the highest in the nation.
Most NO masks
No social distancing or partitions in service write up area
No hand sanitizers in service write up area
Although my car was adequately serviced, at this time I would not recommend.
Not Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 07/08/2020 04:51 AM

THANK YOU FOR REPLY OUR MANGEMENT TEAM IS ON THIS

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 07/08/2020 10:01 AM

our apologies 

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 07/08/2020 01:24 PM

THANK YOU

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 07/09/2020 08:58 AM

THANK YOU SO MUCH

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 07/09/2020 08:59 AM

THANK YOU SO MUCH

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 07/10/2020 07:51 AM

THANK YOU 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
YF
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Ya-Hui F.
Vlg Wellingtn, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nicholas in service
Nicholas in service was great took great care of me appreciate you Nicholas
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 07/07/2020 12:48 PM

THANK YOU FOR YOUR REPLY 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Lake Worth, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Nick and all the service staff is great
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 07/07/2020 09:14 AM

THANK  YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
GC
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Gennene C.
Royal Palm Beach, FL
2011 Hyundai Elantra Touring
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/04/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall Part
Napleton was on the ball sending me notice of an important recall. When I first made the appointment online I received the reminder but no phone call telling me the part had to be ordered. I showed up for my appointment only to find this out and then had to reschedule. The second time was much better. My regular service adviser, Nicolas, was in this day and after I explained the last appointment issue he immediately got my car in the back and they had it done in record time, 30 min. I know better now in the future to just call him directly to make my appointments instead of doing it online.
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 07/06/2020 05:00 AM

thank you

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
CA
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Carlos A.
Royal Palm Beach, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Good service and attention to the customers needs
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 05/29/2020 05:04 AM

thank you for taking our survey

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
RD
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Rodney D.
Lake Worth, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Best Service Representative
I can not say enough about my service representative Nick. Not only did he take great care of my car, he is the most respectful, helpful, and honest service representative I have ever dealt with.
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 05/29/2020 05:02 AM

thank you for a 5 star review

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JR
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Jonathan R.
Lake Worth, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome dealership
I always have a good experience when I come here the service is great I work in customer service and I always talk highly of West Palm hundai
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 04/28/2020 12:35 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
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