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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

MW
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MICHAEL W.
Fountain Hills, AZ
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly and knowledgeable technicians.
Completely satisfied with the work done.
Very professional.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/17/2013 09:11 AM

Mr. Walsh,

Thank you very much for the positive review.  We appreciate having you as both a sales and service customer.  We look forward to helping you with all your vehicle needs in the future.


Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MR
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MICHAEL R.
Scottsdale, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Norm was very good and contacted me to keep me updated.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/11/2013 04:10 PM

Hi Michael.

Thank you for recommending us.  We are glad to keep you and your 2.0T Sonata in tip top shape.

Fall may be mostly here, but we are going to need our AC for a while longer, glad yours is back to working perfect.

Thanks again for the review and the recommendation.


Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RA
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RACHEL A.
Phoenix, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent
I have dealt with many dealers. This is by far the best.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/08/2013 07:28 AM

Rachel,

Thank you!  Wow, that is some very high praise indeed.

We are proud to be your dealer and we look forward to helping again in the future.  Thank you so much for the great review.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
ND
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NEIL D.
Scottsdale, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
great service dept. and service staff
Will definitely return to this dealership for all service needs and future car purchases
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/07/2013 07:20 AM

Neil,

 

Thank you for taking the time to share this great review!

 

We appreciate your business and look forward to servicing your Elantra for a very long time.

 

Michael Southern

Service Manager

Employees worked with
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NORM ROSEN
JB
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JOAN B.
Phoenix, AZ
2012 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/16/2013
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Unhappy with Earnhardt
I recently had a blowout and came to Earnhardt because I drive a 2012 Hyundai and the AAA guy told me the tire looked defective. Your guy said "road hazard". Charged me nearly $200.00 for a new tire.
I am a 72 year old woman. I trusted him, but when I called my son in law he told me to take a picture of the tire. I did, and other men including the people at Discount tire said the tire looks defective in the pictures.
Too late for me I guess, but would I recommend Earnhardt? NO. It also took almost two hours to get the tire changed.
I have written to Hyundai,,,,,,,,this is my third new car Hyundai purchase. I love Hyundai. First time I have ever been dissatisfied with my service .
Joan benton
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/03/2013 10:02 AM

Ms. Benton,

We are disappointed by the impression you have of us after your recent tire blowout.

Obviously, getting a flat tire is never a pleasant experience. Often it seems our cars purposely get a flat at the least opportune times, in fact, it is unlikely there is ever a “good” time for a flat.

The tire we replaced for you had a hole in the sidewall. The tires on your Hyundai did come with a warranty provided by the tire manufacturer for defects in workmanship or materials only. Typically these defects would be discovered in the first 3 to 6 months of use. After that period it is very difficult to substantiate a defect especially in the case where there is a blowout and sidewall damage.

It is uncertain what the others you mentioned saw in the pictures of your tire, but defects are generally limited to tread block separations or out of round conditions, damage to the sidewall and this type of blowout really cannot be attributed to a defect.

Road hazard injuries like this are an undesirable part of driving, but the tire damage they inflict is not within the control of the manufacturer and would not be covered by the limited tire warranties. Regardless of its quality, no tire is indestructible.

We are so that sorry this happened to your Tucson, and appreciate that you came to us only because you were stranded away from your regularly servicing dealer.

The Tucson came in just a bit before 3pm and the work was completed at 3:32pm, your Tucson went straight into the shop, straight to the technician, and was treated immediately by all of our staff as an emergency repair. Although it may be small consolation at this point, the tire you purchased, like all of our Hyundai replacement tires does come with a road hazard warranty, and if you have a similar incident with this tire in the next 24months, there would be warranty coverage at that time. That coverage is good at any Hyundai dealer anywhere.

Please accept our apologies for the circumstances under which we met. We did our best to provide you with the highest level of service and make the best of an unpleasant situation.

Michael Southern
Service Manager
Employees worked with
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NORM ROSEN
MT
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MARK T.
Scottsdale, AZ
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
They are Always Great
In the last 2 years dealing with the Sevice Dept., we have always found them to be totally Professional with the service riders, & also talking to the mechanics. There pricing also seems very fair.
Recommended
Employees worked with
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NORM ROSEN
JN
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JOHN N.
Scottsdale, AZ
2012 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/23/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
poor service department
impossable to get appointment for minor issues in a timely manner
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/07/2013 11:21 AM

John,

I am sorry for the problems ou experienced scheduling an appointment.  Whether you choose to call us, use your Bluelink(tm), or visit us at www.northscottsdalehyundai.com, we make every effort to accomodate your vehicle needs and schedule.  We do usually book our days full, so trying to schedule a same day appointment can be a challenge.  I can assure you though next time you call us, we will get you to an advisor right away.  We look forward to your next service visit with us.

If you have any concerns in the future, please call me directly.

Thanks,

Michael Southern
Service Manager
480-922-5200

Employees worked with
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NORM ROSEN
BR
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BRIAN R.
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
They just get it!!
Norm and the team at Earnhardt understand customer service and value.
Buy a Hyundai and see for yourself
Recommended
Employees worked with
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NORM ROSEN
JS
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JAMIE S.
2012 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/31/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Tire repair
Can't complain, service was free with roadside assistance. However they could have completely removed and cleaned the fix-a-flat grime from the tire before delivery.
Recommended
Employees worked with
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NORM ROSEN
SM
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SCOTT M.
Scottsdale, AZ
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2013
Service Type: Maintenance
verified customer Verified Customer
Category: Service
This Dealership can be trusted
I purchased our 09 Sonata LTD new. Its 4 years old and I have this store handle the car exclusively. Previously in year 1 I had a few issues with the sloppiness of the techs. To the point that my car was damaged and had to be repaired after a simple warranty claim. The management took full responsibility back then, and bent over backwards to make it right. I was incensed...naturally but after a few weeks I calmed down. Now that seems like ancient history. They have had a complete change in techs, and the current management try's extremely hard to let you know how much they value your business. They know we the consumer have LOTS of choices. I heartily recommend this dealer ship and even though I had an issue in the past...I trust that would never happen with this tech and mgmt team. The sales people are fair as well. Go see Russ Boettcher, in sales and Mike Southern and Norm Rosen in service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/10/2013 07:47 AM

Hi Scott,

Sorry we missed this review when it was new, but let us thank you now for the praise and recommendation.  It has been a privledge and an honor helping you keep your Sonata excellent.  We look forward to continuing to be there for all your service needs.

We have had a lot of changes over the years, and now with our brand new facility just around the corner we are going to have even more change.  Yet, we do hope that we will continue to change for the better and keep earning your business and respect.

It has been our absolute pleasure to be your dealership of choice.

Very truly yours,

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
WG
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WILLIAM G.
Scottsdale, AZ
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly and fast
Excellent
Recommended
Employees worked with
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NORM ROSEN
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