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NORM ROSEN

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

OS
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OLGA S.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Fast service, reasonable pricing and a great place to wait.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/27/2014 07:33 AM

Thank you Olga, we appreciate the very positive review.

We look forward to seeing you and your GT again.

Michael Southern
Service Manager

Employees worked with

MS
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MARJORIE S.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
New, clean, organized, welcoming
My car service appt finished early, an unexpected bonus! I LOVE having the outside of my car briefly washed:-)
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/30/2014 08:43 PM

Thank you Marjorie, we appreciate the great review.

Get in, get out, get back to your life...  That is our commitment in our Car Care Express department, but while you are waiting, it is nice to have a pleasant place to spend the time.

We look forward to serving you again.

Michael Southern
Service Manager


Employees worked with

RG
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RICHARD G.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Cared about the problems I was having with my vehicle and did everything to help and make this a positive experience.
Absolutely, it is state of the art and very professional
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/19/2014 05:11 PM

Thank you Richard.

Of course that is what we want you to expect when you bring your car to us.

We are here for you and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

PH
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PETER H.
Scottsdale, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/04/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Air Conditioner Repair
Unfortunately, the repair did not solve the problem.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/04/2014 05:59 PM

Sorry Peter, it is too hot outside to not have air conditioning.  

Obviously we were convinced we had fixed the AC and it was blowing cold when our technician signed off on the repair.  We would like to get you right back in and we will figure out the solution.

Contact any of us at your earliest convenience and we will get your air conditioning sorted out.

Michael Southern
Service Manager

Employees worked with

MT
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MARK T.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service from people that are professional
They take care of business in a professional & timely manner with a very friendly staff. Never had a problem from these people where I had to go back after they serviced my Genesis for over 3 years. Great place & a great product...
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/04/2014 06:22 AM

Great review, thank you Mark.

It has been our pleasure to service your Genesis.  It is always great to see you, enjoy your summer road trip.

We know you are a huge Hyundai fan, and we are very glad to be your dealership and we plan to see you for many years and miles to come.  

Michael Southern
Service Manager

Employees worked with

SF
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STEVEN F.
Cave Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Promt, efficient, friendly service
Whether by appointmant or drop-in for "emergency" service (like a leaking tire) you can count on personalized prompt, efficient service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/26/2014 08:05 AM

Thank you Steven for the positive review.

Of course as an Equus owner you can also use our Concierge service to have your vehicle picked up and dropped off to you, one the very nicest perks Hyundai offers our Equus customers.

Still, whether you come with your car or not, it is always our pleasure to serve and we look forward to working for you again.

Michael Southern
Service Manager

Employees worked with

NH
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
No Complaints
Was able to get my car in for a oil change, tire rotation, wash and windshield replacement in less than two hours. Can't complain about that.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/24/2014 04:10 PM

Nathan, two hours to do all that is great.

We are glad you appreciate our service and we look forward to serving you again.  (Hopefully no windshield next time, but if you drive in Phoenix it happens to all of us eventually).

Thank you for the positive review.

Michael Southern
Service Manager

Employees worked with

RR
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ROBERT R.
Fountain Hills, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
superb
Norm as always is terrific. Quick service, very courteous. Knowledgeable. I wouldn't go anywhere else.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/17/2014 05:44 AM

Thank you Robert for the positive review.

We appreciate you as a customer and we are pleased you have chosen us to service your Sonata.

We look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

AA
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ANITA A.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
personalized attention
Excellent customer service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/13/2014 07:48 AM

Thank you Anita for a wonderful review.

Excellent customer service is our goal.  We truly do appreciate you as a customer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

MN
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MARY ELLEN N.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Beautiful facility staff great
Beautiful facility
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/10/2014 09:32 PM

Thank you Mary Ellen.

We love our new facility and we're glad you do too.

Great review, we appreciate it very much.  We look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

BG
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BARBARA G.
Tempe, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/08/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Lease Maintenance Package misrepresented
I was told when purchasing the Maintenance Package that all routine maintenance was covered. This was not the case as I had to pay for the air filter changes and the windshield wipers on the routine 15,000 check up. I was then told my package ONLY covered oil changes and tire rotations--CLEARLY not what was communicated to me when I paid for the Maintenance Package.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/09/2014 08:06 AM

Barabara, we are very sorry that there was confusion about the coverage of your maintenance plan during your recent 15,000 mile check up.

Always our goal is for a complete understanding of what you have purchased when you lease a vehicle from us.  Your maintenance plan does outline oil changes and tire rotations on a set schedule.  It does not however have an provision for other items which do not have a 'set' interval and are more dependent on driving habits and conditions (e.g. air filters and wipers).

We will contact you to review the contracts from your lease 2 years ago, as we absolutely want to clear up any misunderstandings you have at this time.

Again, please accept our apologies for the confusion regarding what services your plan covers.

Michael Southern
Service Manager

Employees worked with

JA
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JAMES A.
Phoenix, AZ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/28/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service
Very quick
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/28/2014 11:00 PM

Thank you for the review James.

We appreciate your business and look forward to helping you again.

Minhale Southern
Service Manager

Employees worked with

WF
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WILLIAM F.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
great service and nice waiting area
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/25/2014 03:07 PM

Thank you William.

We are glad you appreciate our service and the new lounge we built for our customers.  On behalf of all of our team, thank you for the great review and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Earnhardt Hyundai Scottsdale service
My first experience with Earnhardt was a pleasant one. My service advisor Norm Rosen was very professional and look forward to using him again in the future when the need arises!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/20/2014 05:00 PM

Art, thank you for the great review, and thank you for visiting Yelp! and posting there as well.

We really do appreciate your business and we look forward to serving you again in the future.

Michael Southern
Service Manager

Employees worked with

JF
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Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/20/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
top noch service
The service staff is both helpful and nice ad easy to work with
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/20/2014 11:53 AM

Thank you Joan for taking the time to review our service.

We appreciate the compliments and look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

EM
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EVA M.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
responsible, efficient, friendly, professional
On time, good communications, reasonably priced, available and friendly, great popcorn!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2014 04:26 PM

Everybody loves the popcorn!

Thank you Eva for the review here and on Yelp. 

We are glad you had a great service experience and we look forward to seeing you and your Tucson again next regularly scheduled visit.

Heartfelt thanks from our entire team,

Michael Southern
Service Manager

Employees worked with

AS
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ALFRED S.
Windham, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service and Easy to Deal With!
This group does a great job after the sale is made...the service experience is one of the best I have had...equal or better than Mercedes, Porsche or Lexus
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/09/2014 06:51 PM

Thank you Alfred, what great praise here and on Google+.

We are really glad to be your dealership.  Enjoy the tow hitch on your new Santa Fe, especially since we know you can't tow anything with your Porsche.  

It it was our pleasure to serve you, and we look forward to doing so again. 

Michael Southern
Service Manager

p.s.  Thanks again for the 'adios' story, it still makes us laugh.

Employees worked with

RF
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RUSSELL F.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
The People
I have purchased several Hyundai cars there and have never had an unpleasant experience.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/08/2014 02:13 PM

Thank you Russell.

It is always nice to see you and any of your Hyundais.  Thank you for choosing us, we are proud to be your dealership.

Michael Southern
Service Manager

Employees worked with

SW
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STUART W.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
NEVER A PROBLEM
GREAT SERVICE BY ALL I INTERACTED WITH. BEAUTIFUL SHOWROOM AND ALWAYS PLEASANT SALES PEOPLE ASKING IF I NEED ANYTHING WHILE I AM WAITING.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/06/2014 05:29 AM

Thank you Stuart.

We appreciate you taking the time to share your opinions on our staff and new facility.  We look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

KT
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KAREN T.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
service department
very nice facility, an excellent personnel
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/05/2014 10:09 AM

Thank you for the compliments Karen.

We're here for you, and we appreciate how far you come to service your Tucson with us.  At the rate you drive, we're likely to see you again before too long, and we look forward to serving you then.

Michael Southern
Service Manager

Employees worked with
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