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NORM ROSEN

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

MC
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MICHELLE C.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service!
The staff was friendly, efficient and fast! Very clean facilities with lovely snacks. :-) I appreciated the ride to work in a beautiful luxury car.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/12/2014 08:42 AM

Thank you Michelle.

We appreciate the review and we are really glad you appreciate the amenities we've added for our customers at Earnhardt Hyundai North Scottsdale.

We look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

JB
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JEFFREY B.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
everything
They make sure that the car service and customer service exceed expectations
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/08/2014 08:57 PM

Thank you Jeffrey.

We appreciate the great post and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

AB
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ANTHONY B.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Honest Service Dept
You can trust the service dept. Don't know about Sales... and that ain't no Bull!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/06/2014 10:24 PM

You can trust our sales department too, many do.  We're all one big team at Earnhardt, and sales, service, or parts, we are here to serve you.

Thank you for the great review Anthony, we appreciate your support and we look forward to seeing you again, and that ain't no Bull.

Michael Southern
Service Manager

Employees worked with

WD
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WILLIAM D.
Cave Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Delivering on Customer Service
This dealer is exceptional with great people and comfort - where waiting for your car's service is actually pleasurable. Comfortable, clean, wifi access, coffee and snacks are excellent. I usually stay longer to finish my reading or computer work because of the very comfortable surroundings. I like to take my car in for service and wait! Is that weird or what?
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/04/2014 06:20 AM

Thank you William.

We certainly tried to make our lounge a place where our customers would be comfortable while waiting for the service on their cars.  We are glad that our design and intent works for you.

We appreciate you spreading the word here and on Facebook, and you're always welcome to stay even after your car is done (and so you know you are not alone, many of our customers stay longer relaxing in our lounge after the work is done).

Thank you again for the great review and we look forward to you spending time with us next visit.

Michael Southern
Service Manager

Employees worked with

Verified Customer
Cave Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
The people are great !!
Norm in service is great ! He always delivers when he says he will , Great job Norm !!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/26/2014 06:49 AM

Thank you for the positive review.

Norm is an important of our team and we appreciate the praise.

We look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

DH
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DOUGLAS H.
Fountain Hills, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Customer Service!!
Stopped in without an appointment due to a battery issue. Was immediately attended to and changed out my battery (which was pro-rated) and was on my way. Great customer waiting lounge!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/25/2014 08:57 PM

Thank you Douglas.

We're glad you were able to use our Car Care Express service.  Batteries, oil changes, and more, all done while you wait.

 Our lounge was designed to be comfortable for you while you wait, and we're glad you appreciated it.

We look forward to seeing you again, and emergency or not, we're here for you.

Thanks again for the great review.

Michael Southern
Service Manager

Employees worked with

DJ
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DANIEL J.
Litchfield Park, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
thank you
was a walk in and got treated just as if I made an appointment, work done right the first time and when promised. Thank you Norm!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/14/2014 03:19 PM

Thank you Daniel.

We know how life likes to throw us all surprises from time to time.  While it always helps to have an appointment, in a emergency like yours we want you to come in straight away.  We will always do our best to accomodate your needs.

We appreciate the positive post and we were glad to get your Sonata back into top form.  We will be here for you whenever you need us again.

Thanks again, great review!

Michael Southern
Service Manager

Employees worked with

ML
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MICHAEL L.
Peoria, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Customer Service
The experience is enjoyable. Friendly people and a nice facility. They take great care of my car. I drive out of my way just to use the service department.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/01/2014 06:52 AM

Thank you Michael for the excellent review.

We appreciate that choosing our store has meant that you come across town to us and drive past two of the other Hyundai dealers to service your vehicle.

Your endorsement means a lot and we look forward to helping you keep your Hyundai running great for a long time to come.

Huge thanks for the great post!

Michael Southern
Service Manager

Employees worked with

RM
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RICHARD M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Fast, easy service.
I like the crew at the dealership, the waiting area is well stocked with coffee and snacks and everything is clean and bright.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/20/2014 05:43 PM

Thank you Richard, we appreciate the great review.

We worked hard to make our lounge as comfortable as could be for our customer while they wait, we're glad you enjoyed.

Michael Southern
Service Manager

Employees worked with

PA
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PATRICIA A.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
They stand behind what they say & do.
ood people
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/11/2014 09:13 AM

Thank you Patricia for the positive review.

At first we thought you were saying we are odd people, which may well be true.  Instead, we'be decided that the 'g' was silent in "good people" which is also true, of course we have good customers as well and a great product which makes everything that much better.

Thank you for taking the time to post and we look forward to serving you again, oddly, goodly, or both.

Michael Southern
Service Manager

Employees worked with

Verified Customer
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Experience Sept., 2014
Norm and Ryan were attentive and professional.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/26/2014 05:34 PM

We appreciate the post.

Thank you for recognizing our team members who helped.  We are glad you chose us and we look forward to seeing you next visit.

Michael Southern
Service Manager

Employees worked with

RF
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RUSSELL F.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Santa fe Sport regular Maintenance
Oil Change and multi- point Inspection. Always greeted with smiling faces and courteous staff. Everything completed satisfactorily and a washed car besides. Excellent.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/19/2014 09:19 PM

Thank you Russell.

We appreciate our multi-Hyundai families.  It is always our pleasure to see you with any of your cars.  We look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

AV
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Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/19/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Good Service
I would have given 5 stars except I was unable to schedule my appointment through the website. Site went into a wait state.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/19/2014 09:06 AM

Thank you Angelo.

Whether you use the telephone, your computer, or the BlueLink button on your Sonata's mirror, we always want to make scheduling your vehicle for service as easy as possible.

We are sorry you encountered difficulties scheduling online, but I am glad we were able to get you in, and I imagine by the next time you schedule for service the website will be all sorted out.

We look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

CO
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CECILIA DE LA O.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
my contact listened to my problems
outstanding
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/17/2014 08:58 PM

Thank you Cecilia.

We realize that you are the one who spends the most time with your car, and often you have the very best information about your car's needs.  

We couldn't do our part without you, so expect us to keep listening when you have something to tell us.

We appreciate the positive review and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

LW
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LAURA W.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Quick, competent & professional
As always the service provided was timely, professional and addressed all concerns I had regarding my SUV.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/13/2014 07:39 AM

Thank you Laura, we appreciate the great review.

We are glad to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

LB
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LEIGH B.
Fountain Hills, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Service With A Smile
Norm was very efficient and kept me appraised of the status on the work. Work completed 1/2 hour earlier than expected.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/05/2014 09:24 AM

Thank you Leigh,

We appreciate the positive review and we look forward to serving you again soon.

Michael Southern
Service Manager

Employees worked with

TS
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THOMAS S.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
great
Excellent
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/02/2014 02:51 PM

Thank  you Thomas.

Great, Excellent, nothing else we could ask for.  Thanks for you support and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

ZK
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ZOLTON K.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
responsive
Courteous professional employees
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/02/2014 07:48 AM

Thank you Zolton.

As a multiple Hyundai owner we are glad you choose us for your sales and service.  We look forward to serving you again.

Michael Southern
Service Manager 

Employees worked with

CQ
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Norm is great.
Norm made my first visit a pleasure and that is why I will return and recommend your dealership to everyone.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/30/2014 10:37 AM

Thank you Chris.

We appreciate you choosing us.  We look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

JM
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JILL M.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
They Get Service
Trustworthy, upfront, reliable, patient, kind and knowledgeable. As a fellow business owner, I'm thankful for another business in the Valley understanding what 'customer service' means. Well done as usual, guys!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/27/2014 11:27 AM

Jill you are too wonderful!

Thank you for both the post and the Tweet!

It has always  been our pleasure to serve you and we congratulate you on your new Equus.  We look forward to your next visit and know you are going to enjoy the new ride.

Michael Southern
Service Manager

Employees worked with
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