Business Solutions
SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
avatar

NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

AG
gravatar
ALAN G.
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer care
Very good staff
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/09/2015 08:49 AM

Thank you Alan.

We are lucky to have great customers to take care of.  We appreciate the positive review and we look forward to seeing you and your Sonata again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
VC
gravatar
VITO C.
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Great, Friendly Service with a Smile!
One of the best service experiences I've ever had. These guys/gals are professional, friendly, courteous, knowledgeable. I'd venture to say, the best service experience in the Valley!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/01/2015 04:32 PM

Wow!

Thank you Vito.  That is a tremendous amount of praise and we are very glad you feel that way.  We want every customer to have that experience every time and we look forward to repeating for you next visit.  Wonderful review, thank you again so much from all of our team.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
RK
gravatar
ROBERT K.
Scottsdale, AZ
2015 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
EXCELLENT SERVICE!
I heen treated have been treated with great service ever since we bought our two Hyundias. Norm has taken very good care of both cars!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/01/2015 09:05 AM

Thank you Robert we appreciate the great review.

Always nice to hear from multiple Hyundai owners, thanks for choosing us and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Great work
Awesome
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/20/2015 09:18 AM

Thank you!

We're fortunate to have awesome customers and we appreciate the great review.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
BB
gravatar
BRIAN B.
Scottsdale, AZ
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service is always received
Had my car for 3 years, never had one bad experience taking it back to my dealership for any servicing. Norm's the bomb!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/19/2015 09:29 AM

Thank you Brian.

We always know when you show up with your Vitamin C Veloster.  Thank you for the review and the shout out for your advisor Norm.  We look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
JT
gravatar
JOHN T.
Cave Creek, AZ
2006 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
GREAT SERVICE STAFF
SIMPLY THE BEST.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/16/2015 02:00 PM

Thank you John.

Fact is, we are very fortunate to have great customers like yourself.  We appreciate your loyalty and really appreciate the great review.  We look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
DM
gravatar
DEAN M.
Phoenix, AZ
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Quick and friendly service!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/12/2015 09:10 AM

Thank you Dean.

We appreciate the review and we look forward to seeing you and your Santa Fe again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
PM
gravatar
PAULINE M.
Scottsdale, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
always a pleasure
As always my recent service appointment on June 4 was a pleasure. Norm Rosen was very helpful and explained every step of the process. Everyone I dealt with at the dealership was a pleasure to deal with. Keep up the good work!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/10/2015 08:39 AM

Thank you Pauline.

It is always our pleasure to serve you.  We really appreciate you taking the time to share your experience and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
BR
gravatar
BARBARA R.
Scottsdale, AZ
2011 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service with a smile [or a grimace when you see the price]
brought the car in for a 60,000 mile check up and was told that the cost would be $550-600...but the report at the end of the day was no different than any other service and yet the cost was $590 - 10% discount plus tax brought the total to about 560...
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/08/2015 04:34 PM

Thank you Barbara.

Fortunately the 60,000 mile service only comes up every 60,000 miles, it is though the most comprehensive service the vehicle gets. We hope you continue to enjoy your coupe for at least another 60,000 miles and we'll be here for you all along the way.

Thank you for the great review and we'll look forward to seeing you next visit, back to simple oil changes for now.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
KL
gravatar
KELLY L.
Scottsdale, AZ
2015 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
maintainence
This was my first time in for my car service since buying it. Waiting area is very clean & comfortable. Service was quick & friendly.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/05/2015 01:43 PM

Thank you Kelly.

We look forward to serving you again on your second visit, and all of your visits after.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
VT
gravatar
VICTORIA T.
Scottsdale, AZ
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Azera service
Very professional and efficient.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/27/2015 10:31 AM

Thank you Victoria.

We hope you enjoy the Genesis as much as you enjoyed the Azera.  We appreciate the great review and we look forward to seeing you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
TC
gravatar
TERRY C.
Scottsdale, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Superior Service
Service is excellent.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/23/2015 10:45 AM

Thank you Terry.

We are very fortunate to have excellent customers, thank you for the great review.  We look forwrd to seeing you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
ZK
gravatar
ZOLTON K.
Scottsdale, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
professionals
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/22/2015 09:14 AM

Thank you Zolton!

We appreciate the review and we look forward to seeing you and your Sonata again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
AS
gravatar
ANDREA S.
Phoenix, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome service!
Norm is great. He is friendly and always greets me with a smile. He explains the work/repair thoroughly and all of the charges so there are no surprises. I like that whenever I bring my car in for service, I see the same person. Good job!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/19/2015 05:35 PM

Thank you Andrea for the praise for our service and for Norm in particular.

We know it is important to have a good relationship with your service advisor and having someone who knows you and your car is a great benefit.  Thank you for choosing us and we look forward to seeing you next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
BB
gravatar
BRIAN B.
Phoenix, AZ
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Dealership!
Awesome customer service, friendly and helpful associates!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/10/2015 05:35 PM

Thank you Brian, wonderful review.

We are glad to be your dealership and we appreciate you taking time to post your comments.  We look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Fountain Hills, AZ
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
The convience and service is always spot on. Norm, the service advisor always takes great care of me and my car. Only does what needs to be done and is sure its done right.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/09/2015 09:02 AM

Thank you for the great review and for the shout out for our team member Norm.

We're glad you enjoy our service and we look forward to seeing you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
WG
gravatar
WILLIAM G.
Scottsdale, AZ
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Home Away From Home.
I Am So Happy I Chose To Buy My Hyundai From Earnhardt North Scottsdale. Everybody Goes The Extra Mile To Assure The Customers Satisfaction. I Feel At Home There. Thanks Tristan, Ian, & Norm ( And All The Hard Working Mechanics Who Work On My Vehicle. Totally Satisfied.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/01/2015 09:01 PM

Fantastic review, thank you so much.

We are so very glad to be your dealership.  Again, thank you for the glowing review we look forward to seeing you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
RD
gravatar
RONALD D.
Phoenix, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Very efficient and friendly
very professional personel
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/30/2015 01:46 PM

Thank you Ronald.

We are glad we could be of service to you.  Thank you for your nice review and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
JA
gravatar
JOSEPH A.
Cave Creek, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
SERVICE
Everyone in the service dept did a great job with my car
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/27/2015 10:48 AM

Thank you Joseph.

We're glad we could help.  We look forward to seeing you and your 2015 Sonata again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Cave Creek, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
The people that smile when you walk in the door , what a great Team !!
If you need your Hyundai serviced I would recommend you bring it in to Earnhardt Hyundai North Scottsdale
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/26/2015 10:29 AM

Thank you, what a great review.

Sales or service, we are committed to giving all of our customers a top-notch experience.  We are glad you chose us and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.