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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

MV
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MICHAEL V.
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Servive
Good service and friendly people
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/25/2015 10:08 AM

Thank you Michael.

We love to hear from our multiple Hyundai families and we appreciate the great review.

Thank you for choosing us as your dealer and we look forward to serving you again.

Mcihael Southern
Service Manager

Employees worked with
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NORM ROSEN
MT
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MARK T.
Scottsdale, AZ
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Could not ask for a better Service Dept
I have never had a problem with this dept. They always treat me & my car with the best of care. I think the pricing is fair, & the service is very professional.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/17/2015 09:26 PM

Thank you Mark.

It is always a pleasure to see you and your Genesis.  We enjoy helping you take such good care of your Hyundai and your comments are much appreciated.

We look forward to your next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
TH
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THOMAS H.
Scottsdale, AZ
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick and Easy Service
My recent oil change service was a quick and pleasant experience. I brought in my lunch to eat while my car was being serviced and was only finished eating a few minutes before my car was ready.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/16/2015 09:33 AM

Thank you Thomas.

It is always a pleasure and we're glad you chose us.  We love seeing our multiple Hyundai owners and we really appreciate the 5 star review.

We look forward to your next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
polite and sincere help
excellent service....polite
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/09/2015 05:28 PM

Thank you for the positive review.

We're glad we could be of assistance and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JT
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JAMES T.
Scottsdale, AZ
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Norm has always been very attentive and friendly when taking care of my Equus
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/06/2015 08:42 PM

Thank you James.

We are always glad to see you and your Equus.  We appreciate the great review and the special mention for Norm.  

See you next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DE
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DANIEL E.
Peoria, AZ
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Recent service of my Santa Fe Sport 2013
They are the best at the service dept. Mr. Norm Rosen is terrific.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/01/2015 09:48 AM

Thank you Daniel for the great review and for the high praise for Norm Rosen.

We are glad to have him on our team and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MV
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MICHAEL V.
Scottsdale, AZ
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
The people you feal like everone is you family or firend
As Always the services was done on time and completed the first time
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/31/2015 09:26 AM

Thank you Michael.

As many Hyundais as you have bought from us and brought to us, you are family.

Wonderful review, always our pleasure to see you, thank you for choosing us as your dealership.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CO
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CECILIA DE LA O.
Scottsdale, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Norm
each time I've had my car, Norm has made my experience great
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/28/2015 02:26 PM

Thank you for the shout out for Norm.

Norm has been the anchor of our advisor team and he takes pride in the work he does.  We are glad he has made a positive difference for you getting your vehicles serviced and we look forward to serving you again.

Thanks for the great review!

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Great ervice, excellent staff
see above
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/26/2015 06:57 PM

Well thank you very much.

We think we have great products and excellent customers, customers like you.  We appreciate the praise and we are glad to be your Hyundai dealer.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DW
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DAVID W.
Phoenix, AZ
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Exceptional customer service every time!
Norm and his team are true pros. They always get the job done right and on time.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/16/2015 05:30 AM

Thank you David.

We are glad to be here for you and your Genesis.  A premium car deserves premium service and all of our customers deserve premium customer service.  We appreciate the review and we look forward to working with you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
PS
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PAIGE S.
Fountain Hills, AZ
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Norm was great, he explained how long it would take and what services would be completed. He let me know when my car was in the wash and would be up in a couple minutes.

The service waiting area was great! It was clean and had nice amenities. I also really appreciate that I was not approached by any sales people asking if I wanted to buy a new car. Overall a great experience, I will be back.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/14/2015 04:09 PM

Thank you Paige.

We look forward to having you back as well.  Great review, thank you for the shout out to Norm.  It means a lot to us that you come in from Fountain Hills, we are glad you feel we are worth the trip.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
KS
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KATHLEEN S.
Scottsdale, AZ
2008 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Positive experience
Would not hesitate to recommend Earnhardt dealership
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/11/2015 02:10 PM

Thank you for the recommendation Kathleen.

We appreciate your business and we look forward to seeing you next visit.  Great review!

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RN
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ROGER N.
Springfield, OH
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
The overall experience
Norm Rosen (service rep), Dave (mechanic),Dan(driver) were over the top. They and the dealership have set the bar very high. Thanks again
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/07/2015 07:43 AM

Thank you Roger for your post and for the praise of our team members Norm, Dave, and Dan.

We are glad to have you as a customer and we will continue to raise the bar.  We look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
GS
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GARY S.
Mesa, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
work on time
great
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/16/2015 09:30 PM

Thank you for the 5 star review Gary.

We're glad you chose us and we look forward to seeing you again

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CR
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CHRISTOPHER R.
Phoenix, AZ
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Above and Beyone
My appointments are at 7AM. Norm Rosen is there to greet me at 6:45AM. He listens. The car care is one on time and to spec. He is not afraid to give an estimate. He is a consummate professional.
I like the morning snacks, wifi and leather chairs as well.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/16/2015 05:17 PM

Thank you Christopher.

It is hard to beat Norm into work in the mornings.  I suspect that even if you came in at 5:45, Norm would be there to greet you and share a cup of coffee.

We are lucky to have him and we're glad you choose us for the service on your Genesis.  We really appreciate the review and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2015 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
World class service
5 star all the way!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/12/2015 04:23 AM

World Class customers.

Thank you for the review.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Outstanding Service
Service continues to be excellent. Have never had a bad experience yet.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/09/2015 03:10 PM

Thank you!

We fully intend to keep providing the very best service and we hope to continue giving you the outstanding service our custmoers deserve.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BR
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BARBARA R.
Scottsdale, AZ
2011 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
earnhardt Hyundai earns a Heart!1!
brought the coupe in for a warranty repair and it was done in less than an hour...way to go guys...a special thank you to my service advisor Norm Rosen. Keep up the great work!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/09/2015 12:14 PM

Wonderful, thank you so much Barbara.

Great review, we really appreciate the nice words.  Norm is an important part of our team, thank you for recognizing his personal attention to taking care of you and your car.

We look forward to seeing you and your coupe next visit.

Again, thank you for posting such nice commnets both here and on Facebook.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SE
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STEPHAN E.
Phoenix, AZ
2008 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service department
I have been dealing with the service department for 6 years and it has always been a good experience. Many have been there many years so you can be familiar with the Earnhardt family.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/06/2015 08:49 PM

Thank you Stephan.

Being part of a family run business is one of the very best rewards for us.  Our team is here for you, and we look forward to seeing you next visit.

Thanks for the great review.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
KP
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KATHERINE P.
Fountain Hills, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Brand new...friendly
This is my second Hyundai. Dealership is great.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/31/2014 07:47 AM

Thank you Katherine.

We appreciate the positive review and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
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