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NORM ROSEN

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

SM
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SCOTT M.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
This Hyundai store is where you want to go.
I purchased our '09 Sonata limited at Chapman in south Scottsdale. This store had not been built yet in North Scottsdale. In the past 24 months it changed hands to the Earnhardt auto group, but kept most of the staff. These folks want to please. And now with the new dealership its a pleasure waiting for 30 minutes to have the oil changed. The car has about 40K miles on it and we still feel it was a good buy and a well featured car for its class in '09. Ask for Norm Rosen for service...the guy will amaze you. If Norm's out then go see Mike Southern...he's the service director and a customer centric guy. Looking to purchase? See Russ Boettcher, he will treat you great and with respect...the price will be extremely competitive. I'm just a customer and appreciate a store that wants to please their customers and drive more business. Its worth the drive.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/24/2014 07:10 PM

On behalf of all of us Scott, thank you for the kind words.

It has been our pleasure to be your dealership.  Customers like you make our store a success.  We appreciate you, and we appreciate the very positive review.

Michael Southern
Service Manager

Employees worked with

AB
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ANTHONY B.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Norm Rosen is honest and reliable...
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/20/2014 02:26 PM

Thank you Anthony.

Norm is a valuable part of our team.  It is our pleasure to serve you and we look foward to seeing you again.

Michael Southern
Service Manager

Employees worked with

DL
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DONALD L.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
THEY DO WHAT THEY SAY THEY WILL DO.
EVERYONE SEEMS TO BE WELL TRAINED.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/15/2014 11:02 AM

Thank you Donald.

You are correct too, all of our technicians and advisors have continuing education and training to stay up on all of the incredible innovations Hyundai comes out with each year.  Every quarter we send technicians to Hyundai's training center in California as new models and classes are offered.

This is just one of the ways we at Earnhardt invest in our dealership team to make sure we are offering our customers the very best service possible.  We are glad you appreciate our efforts and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

BW
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BERNARD W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Courteous service.
Excellent job.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/13/2014 08:56 AM

Thank you Bernard,

We look forward to seeing you again.

Michael Southern
Service Manager

Employees worked with

EG
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EDWARD G.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Great
Greeted immediately. Told service advisor that I was on little bit of time crunch and
was most accommodating. Dealership was spotless. Waiting area with refreshments was handled above and beyond.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/03/2014 06:17 AM

Thank you Edward for the great review.

We're glad you enjoyed our store and our service.  We look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

SF
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SUSAN F.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Clean place, great service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/19/2014 09:07 AM

Thank you Susan for the positive review.  We are very proud of our new facility, and we are glad you enjoyed it.

We look forward to seeing you and your Turbo again next service.

Michael Southern
Service Manager

Employees worked with

AA
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ANDY A.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service!
Exceeded expectations!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/12/2014 04:58 AM

Thank you Andy for the great review.

We look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

JH
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JULIE H.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Every need is anticipated and addressed!
Never a complaint about this dealership
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/31/2014 06:49 PM

Thank you Julie.

We are glad to be your dealership, and we really appreciate the positive review.

Michael Southern
Service Manager

Employees worked with

MT
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MARK T.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Dept.
Sense mid 2011, the service Dept. has been great & never let me down.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/29/2014 08:52 AM

Thank you for the great revew.

You have been a great advocate for Hyundai and for our store.  It is always a pleasure to see you and your Genesis.

Enjoy the new tires, we will see you at your next oil change service.

Michael Southern
Service Manager

Employees worked with

HK
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HOWIE K.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Experioence
It was easy to make an appointment online, I was taken care of upon my arrival and the work was done in an expedient, but thorough manner and the price was what I was told. My service adviser was professional, knowledgeable, and courteous.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/21/2014 05:34 PM

Thank you Howie for taking the time to share with others your experience at our store.

Like yourself, more and more of our customers are choosing to schedule service online at www.northscottsdalehyundai.com, and we think that is great.  Our service team is better able to coordinate your service, and you can even reschedule online too if needed, it has been a very beneficial addition for all of us.

Our team is here to serve you, and we will look forward to seeing you again at your next visit.  Thanks again for the great review and for sharing.

Michael Southern
Service Manager

Employees worked with

CW
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CINDY W.
Cave Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent customer service
This dealership is the bar that all dealerships should aspire to.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/20/2014 12:03 PM

Wow! 

Thank you Cindy, what a great review.  We are glad to be your dealer, and we appreciate you driving all the way from Cave Creek to allow us to service your Sonata.

On behalf of all of our team, thank you for your business and the great review.

Michael Southern
Service Manager

Employees worked with

CN
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Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/16/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Poor Service
Brought car in for one problem came out worse then what I brought it in for.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/17/2014 07:54 AM

Chris,

Thank you for talking with me personally about this.

It takes special attention and effort to detail a black car, especially one with damage like yours had.  A reasonable person would agree the car came out much better than it came in; yet we are sorry we were unable to meet your expectations in this case. 

Michael Southern
Service Manager

Employees worked with

TC
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TERRY C.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Service
Service has always been excellent.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/11/2014 04:07 PM

Thanks Terry!

We love what we do and we appreciate our customers.  On behalf of all of our team, thanks for the great review and we look forward to serving you again.

Happy Motoring.

Michael Southern
Service Manager

Employees worked with

ML
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MARK L.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
SERVICE
NORM ROSEN EXCEEDED ALL EXPECTATIONS
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/12/2013 09:34 AM

Mark,

Thank you for taking the time to post this positive review.  We genuinely appreciate your business and we look forward to servicing your Sonata for many years to come.

Michael Southern
Service Manager

Employees worked with

VR
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VICTORIA R.
Fountain Hills, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2013
Service Type: Maintenance
verified customer Verified Customer
Category: Service
efficient
The service was friendly, thorough, efficient
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/04/2013 11:43 PM

Victoria,

Thank you for making the trip in from Fountain Hills, and thank you for the great review.  We look forward to working with you again, and hope you enjoy your "new" 2007 Tucson.

Michael Southern
Service Manager

Employees worked with

JB
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JEFFREY B.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Very helpful and friendly staff
The sales, finance and service departments have gone beyond my expectations to make my new car purchase a pleasant experience.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/04/2013 01:09 AM

Jeffrey,

Thank you so much for taking the time to share your review.  On behalf our our entire team, we appreciate your business and look forward to helping you again.

Michael Southern
Service Manager

Employees worked with

TC
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THOMAS C.
Cave Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
fantastic service
all my work was completed in a reasonable amount of time without a lot of hassle.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/28/2013 07:07 AM

Thank you Thomas.

We appreciate you as a customer, and look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

EA
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EILEEN A.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2013
Service Type: Maintenance
verified customer Verified Customer
Category: Service
120,000 mile tune-up
I bought a 2006 Hyundai Tucson brand new in 2005. I always brought it in for the required tune-ups. It still looks and runs like new! They have always took good care of me and my car. No unpleasant surprised with the services or final bills. I am very happy with Hyundai.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/27/2013 11:18 AM

Eileen,

Thank you for the great review.  It is our absolute pleasure to work with you keeping your Tucson running and looking like new.  At 120,000 miles plus, that is an excellent testament to how great these Hyundai vehicles are.

Your 2006 Tucson still has many, many miles ahead of it, and we look foward to being here for you for all of them.

Once again, thank you for taking the time to review our store and our service.  We really appreciate your business and the compliments.

Happy motoring...

Michael Southern
Service Manager

Employees worked with

SC
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STEVEN C.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Earnhardt N Scottsdale the Best
When Discover became an Earnhardt dealership I wondered if the service would be as good. It certainly is! I just love going there to have my cars serviced. Never thought I would say that about a Car Dealer. They have a wonderful website, a great staff and they do the work fast and well.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/08/2013 04:13 PM

Wow~

Thank you Steven for the huge praise! 

On behalf of our entire team, our goal is to make every customer, former Discover customer or otherwise, as happy as you are with our service.  As a multiple Hyundai owner we really appreciate your business, and your recommendation means a lot.

We are very glad to be YOUR dealership Steven, and thank you for the great review.


Michael Southern
Service Manager  

Employees worked with

PR
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PETER R.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent customer service--Thank you Norm Rosen.
Excellent! Thanks to norm Rosen.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/02/2013 07:16 AM

Thank you Peter!

We appreciate your business and the compliments.

We'll see you at your next regularly schedule service.


The Earnhardt Hyundai North Scottsdale Team

Employees worked with
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