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PAUL LOUIS NIEMIEC

Tamiami Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1091 reviews)
69

Reviews of PAUL LOUIS NIEMIEC

GS
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Gail S.
Naples, FL
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2021
verified customer Verified Customer
Category: Service
Very happy
Paul did an amazing job very polite. Chri the manager was very helpful amazing team
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/10/2021
Service Type: Repair
Category: Service
O
Odor was not eliminated in even though we expended the cost of removing said rancid odor.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 07/10/2021 09:15 AM

Thank you for taking the time to complete our review

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
DN
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Dan N.
Naples, FL
2017 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/28/2021
verified customer Verified Customer
Category: Service
oil change for 2017 Santa fe
service department completed oil change .Paul was very helpful .Several times I called and wanted to pick up my card I left messages with office no ne returned my call .I then got a ride in to pick up my car and when I was walking in at 2:45 p m p m Paul was calling to tell me the card was finished .I booked the appointment a 15 days ahead of my appointment .drop off the car Sunday .I left my key and a taped note with instructions in drop box to call when done. None of that happened ,Very poor phone communications from support staff.
Not Recommended
Employees worked with
PN
PAUL LOUIS NIEMIEC
DN
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Dan N.
Naples, FL
2017 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/28/2021
verified customer Verified Customer
Category: Service
oil change for 2017 Santa fe
service department completed oil change .Paul was very helpful .Several times I called and wanted to pick up my card I left messages with office no ne returned my call .I then got a ride in to pick up my car and when I was walking in at 2:45 p m p m Paul was calling to tell me the card was finished .I booked the appointment a 15 days ahead of my appointment .drop off the car Sunday .I left my key and a taped note with instructions in drop box to call when done. None of that happened ,Very poor phone communications from support staff.
Not Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/22/2021
Service Type: Maintenance
Category: Service
Need improvement
Could not get a response on my calls for
My pick up
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 04/26/2021 12:22 PM

I am sorry to hear of your recent service visit. I will be reviewing and call you tomorrow.

Thank you for taking the time to complete our review! 

Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 04/27/2021 01:48 PM

Thank you for taking the time to talk me, please feel free to call me anytime you need anything, my offer still stands if you want to give us one more shot and again i apologize for the experience you had here with us.

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 333

Employees worked with
PN
PAUL LOUIS NIEMIEC
DG
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Darlene G.
Sheridan, IL
2021 Hyundai Palisade
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Will not return to this dealership for service.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 03/30/2021 06:56 AM

Thank you for taking the time to complete our review, I'll get back to you soon to talk about your advisors performance.
Thank you again

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
BC
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Beverly C.
Naples, FL
2014 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Not happy
When the car died the 1st time should have had AAA replace battery.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 03/27/2021 05:46 AM

Thank you for taking the time to complete our review, I will be contacting you soon

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
JH
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Joseph H.
Bonita Springs, FL
2012 Hyundai Elantra
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/17/2021
verified customer Verified Customer
Category: Service
Still waiting to talk to them
Someone from Tamiami Hyundai called but did not leave a message.
Not Recommended
Employees worked with
PN
PAUL LOUIS NIEMIEC
JH
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Joseph H.
Bonita Springs, FL
2012 Hyundai Elantra
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/17/2021
verified customer Verified Customer
Category: Service
Still waiting to talk to them
Someone from Tamiami Hyundai called but did not leave a message.
Not Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/14/2021
Service Type: Repair
Category: Service
Tamiami Hyundai service assiciates are notr truthful.
The service associate lied to me whan I asked if the computer update they performed included an update to the navigation. Service manager did not seem to care. I updated the navigation myself after Hyundai sent me a USB flash drive (for $25).
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 01/14/2021 12:23 PM

Thank you for taking the time to complete our review, I will speak to our advisor and manager about this situation.
Thank you


Employees worked with
PN
PAUL LOUIS NIEMIEC
BH
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Bea H.
Naples, FL
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
My issue with Hyundai!!!!!
Just very disappointed in, how lease was set up. My lease is up April 2021. I specifically asked Salesman and the woman in the office, who wrote up the lease, when I had to have autopay, taken out even if I had to pay more that very day. I spoke with Remy, who said I shouldn t have waited till this late in time to deal with these late fees. I ve never missed a payment on the lease, nor my three yr. 2015 lease. I spoke to finance and dealership right away a few months after signing this lease. They ...the dealership, and Hyundai Corporate, keep passing the buck, after several phone calls, I was assured it was fine. Then, a month or so ago, I was sent a letter stating, I have $434.?? In late fees, and they will pick up my car at my residence. I should not have this burden, when I spoke to both, the day I signed the lease back in April, 2018. I ve recently received from Credit Karma this is a BLACK MARK ON MY CREDIT, AND MY RATING HAS DECREASED. HOW UNFAIR, WHEN I CAN T GET ANY HELP FROM EITHER.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 01/02/2021 05:20 AM

Thank you for taking the time to complete our review and I'm sorry for what you went thrue I'm going to pass along your information to finance department ... Happy New Year

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Naples, FL
2018 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Questionable
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 06/10/2020 05:59 AM

Thank you for taking the time to complete our review and thanks again for being part of our family,

Christian Marimon
Assistant Service Manager
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Naples, FL
2014 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Shifty
I went to get an oil change and told them I knew of the low tire pressure and would get it done at another shop I had use before. They informed me oh they could take a look at it, they returned and said they couldn’t take care of it and I informed them it was okay I was on my way to another shop. What they did not inform me was that they removed the nail and I have a flat tire while driving on the road. I called the assistance service manager and he said he could only help me to an extent. I asked that he have the manger call me I was told they would and haven’t heard from them in three days. Very shameful that you would treat paying customers this way and put my life at jeopardy will not return.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 06/06/2020 07:55 AM

We appologize for our delay in response and our Service Director will be calling you Monday to discuss your visit. 

Thank you.

Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 06/19/2020 06:40 AM

Hello Ms. Nord please give me a call back my boss and I have been trying to reach out to you this past 2 weeks. I have some good news

Tamiami Hyundai
Christian Marimon
Assistant Manager
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
JM
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James M.
West Bend, WI
2018 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/05/2020
verified customer Verified Customer
Category: Service
Very slow service!
This is the second time the service here has disappointed me. I have owned 3 Hyundais from two different dealers. The one in Wisconsin is great. This one isn't. Last year it took me close to 2 hours just to get an oil change. When I left a critical review, the new service manager called me, apologized, and said he would put a note in my record that my next oil change would be at no charge. I told him he didn't have to do that, but thanked him nonetheless. When I went back recently for the second oil change the tech told me no such thing was in the record. Obviously either he, or the service manager, wasn't being honest with me. They then proceeded to take almost 2 hours again, for a simple oil change. They blamed it on Covid-19, but that doesn't explain why the first one, about a year earlier, took the same amount of time. They're just very slow. I prefer to have my dealer service the car I bought from them, but I'll have to find a reliable oil change place to handle this relatively simple task in a reasonable amount of time.
Not Recommended
Employees worked with
PN
PAUL LOUIS NIEMIEC
JM
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James M.
West Bend, WI
2018 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/05/2020
verified customer Verified Customer
Category: Service
Very slow service!
This is the second time the service here has disappointed me. I have owned 3 Hyundais from two different dealers. The one in Wisconsin is great. This one isn't. Last year it took me close to 2 hours just to get an oil change. When I left a critical review, the new service manager called me, apologized, and said he would put a note in my record that my next oil change would be at no charge. I told him he didn't have to do that, but thanked him nonetheless. When I went back recently for the second oil change the tech told me no such thing was in the record. Obviously either he, or the service manager, wasn't being honest with me. They then proceeded to take almost 2 hours again, for a simple oil change. They blamed it on Covid-19, but that doesn't explain why the first one, about a year earlier, took the same amount of time. They're just very slow. I prefer to have my dealer service the car I bought from them, but I'll have to find a reliable oil change place to handle this relatively simple task in a reasonable amount of time.
Not Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/30/2020
Service Type: Maintenance
Category: Service
Very slow service!
This is the second time the service here has disappointed me. I have owned 3 Hyundais from two different dealers. The one in Wisconsin is great. This one isn't. Last year it took me close to 2 hours just to get an oil change. When I left a critical review, the new service manager called me, apologized, and said he would put a note in my record that my next oil change would be at no charge. I told him he didn't have to do that, but thanked him nonetheless. When I went back recently for the second oil change the tech told me no such thing was in the record. Obviously either he, or the service manager, wasn't being honest with me. They then proceeded to take almost 2 hours again, for a simple oil change. They blamed it on Covid-19, but that doesn't explain why the first one, about a year earlier, took the same amount of time. They're just very slow. I prefer to have my dealer service the car I bought from them, but I'll have to find a reliable oil change place to handle this relatively simple task in a reasonable amount of time.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 04/30/2020 11:20 AM

Thank you for taking the time to complete our review. Thank you so much for taking the time to speak with me, I will send you the gift card and please come see me directly next time, have a safe trip back home and be safe.



Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Naples, FL
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2020
verified customer Verified Customer
Category: Service
Paul
They responded Promptly to my problem
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/07/2020
Service Type: Maintenance
Category: Service
Linda
Not happy
Not Recommended
MATTHEW D L., SERVICE MANAGER from Tamiami Hyundai responded on 03/09/2020 08:55 AM

I am sorry to hear of you dissapointment. I will review your visit and reach out to you soon. 

Matthew Lee
Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 234
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 03/12/2020 07:30 AM

Thank you for taking the time to speak with me about the review, please feel free to reach out to me or your advisor for any other concerns or questions you might have, It makes me happy that you are still a part of our family and please remember to come see me directly when you are around our area ..


Thanks again,

Christian Marimon
Assistant Service Manager
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
SC
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Susan C.
Naples, FL
2019 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/11/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
An Endless Wait
We had a scheduled appointment for a reoccurring problem with squeaking brakes that had been previously serviced approximately a month before.
We waited 90 minutes after checking in and no one even had the courtesy to acknowledge our presence. Multiple attempts to speak with a service manager went unanswered. We finally left with the problem unresolved.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 01/13/2020 06:37 AM



Thank you for taking the time to complete our review!
I will have one of the managers reach out to you

Employees worked with
PN
PAUL LOUIS NIEMIEC
JB
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Jimena B.
Naples, FL
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Walk in availability ??
I’m extremely happy with my Tucson. At night when lights are on my grandkids say it looks like a spaceship. I love my aTucson. Hyundai Naples takes care of me even on a walk in.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 11/30/2019 05:19 AM

Thank you for taking the time to complete our 5 star review, please feel free to reach out to me or your advisor for any concerns or questions you might have, It makes me happy to hear that you had a good experience with us.

Thanks again for being part of our family,

Christian Marimon
Assistant Service Manager
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
KC
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Kathleen C.
Naples, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
efficient, easy to schedule
Car was done in the time quoted and put through car wash. Very appreciated.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 11/30/2019 05:24 AM

Thank you for taking the time to complete our 5 star review, please feel free to reach out to me or your advisor for any concerns or questions you might have, It makes me happy to hear that you had a good experience with us.

Thanks again for being part of our family,

Christian Marimon
Assistant Service Manager
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
GD
gravatar
Gordon D.
Naples, FL
2014 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/31/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil Service
Took too long, no cummunication and had to find car in parking lot when service completed.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 11/01/2019 05:23 AM

Thank you for taking the time to complete our review! Please reach out to me with any concerns you might have as I'm trying to reach out to you also, your opinion is very important to us.

thanks again

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
TM
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Teresa M.
Naples, FL
2014 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/22/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great job
Very help full, and service was fast.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 10/23/2019 05:24 AM

Thank you for taking the time to complete our review, please feel free to reach out to me or your advisor for any concerns or questions you might have, It makes me happy to hear that you had a good experience with us.

Thanks again for being part of our family,

Christian Marimon
Assistant Service Manager
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
CM
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Carmella M.
Bonita Springs, FL
2008 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/13/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
oil change service
Tony the service rep was very helpful
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 09/16/2019 11:26 AM

Thank you for taking the time to complete our review, please feel free to reach out to me or your advisor for any concerns or questions you might have, It makes me happy to hear that you had a good experience with us.

Thanks again for being part of our family,

Christian Marimon
Assistant Service Manager
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
MS
gravatar
Mark S.
Naples, FL
2016 Hyundai Azera
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2019
verified customer Verified Customer
Category: Service
Great recovery
As soon as I brought up a concern about what I thought was a slippage in their typical service level, I was contacted by a member of the service team (Christian) who corrected the issue and regained my confidence. Thank you for listening and for caring!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/05/2019
Service Type: Maintenance
Category: Service
Continuing issue with clock and digital display
See above
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 09/09/2019 07:47 AM

Thank you for taking the time to complete our review and speaking with me, we will resolve the clock issue and the service for your vehicle is already noted, thank you again as your opinion is very important to us.


Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
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