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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / Ricardo Garcia
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Ricardo Garcia

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1198 reviews)
92

Reviews of Ricardo Garcia

Verified Customer
Phoenix, AZ
2017 Hyundai Ioniq Hybr
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Honest, reliable...
Went for 1st oil change in a '17 Ioniq. All went well.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/09/2018 06:50 AM

Thank you for the positive review.

We hope you love your Ioniq and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Mesa, AZ
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ricardo gives superior service.
Ricardo gives superior service. Costs are too high.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/05/2018 10:00 AM

Thank you for the postive review and recommendation for Ricardo Garcia your advisor.

The cost of the 60,000 mile service is certainly higher than any service leading up to it and all the services after it up to 120,000 miles.  This is the most extensive maintenance due on your car and know that our menu pricing for this item is intended to be a tremendous value for the work performed.  Our 60,000 mile menu package represents a greater than 33% price savings over the included services priced individually.

Rest easy knowing that your Soanta is in top-shape and that you have another 60,000 miles ahead of you before another service this size is recommended again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Tempe, AZ
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/31/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service!
I got what I was promised and I am happy!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/02/2018 08:33 AM

Thank you for the positive review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
CS
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Carol S.
Blanchard, ID
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Location
Location is hard to find. GPS on phone and in car takes to Scottsdale Airport. Using the address on your web set and directions to your location
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/02/2018 08:56 AM

Thank you for the positive review despite your trouble finding us.

We are right next to the airport which is massive on most maps, but we're just east of the runway on the southwest corner of Frank Lloyd Wright Blvd and Northsight - there is even a light at the intersection. 

We are happy you found us and we're happy to be your selling and servicing dealer and we'll look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
MP
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Maureen P.
Scottsdale, AZ
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
oil change
good
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/26/2017 11:07 AM

Thank you for the postive review.

We're happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
JS
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Jeff S.
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Well staffed and clean dealership
Very satisfied.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/15/2017 02:53 PM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
PB
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Pat B.
Scottsdale, AZ
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service, after appointment was made in person
I took used car I bought in for service under warranty. Tried calling but finally walked in to set up appointment.
Recalls were covered, no issues found.
Found pricing for potential work (brake pads) to be a bit high.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/12/2017 07:58 AM

Thank you for the positive review.

We and glad we could help but are sorry you had to walk in to schedule service, that is certainly not normally the case here. 

You should know that our price for brake pad replacement using genuine Hyundai parts, including resurfacing of brake rotors using an on car lathe is very competitive.  While there may be cheaper brake jobs out there, this is definitely one area of your vehicle's maintenance we would not recommend seeking the cheapest alternative. 

There really is no subsititute for genuine Hyundai parts and work performed by a certified Hyundai technician for this particular service item.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Please see previous survey.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/28/2017 06:55 AM

Thank you for the positive review and previous survey.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
GL
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Greg L.
Fountain Hills, AZ
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
All was well on this visit, except for finishing the job during the car wash. Nobody vacuumed the rugs. I am glad I was able to get in this time, as I had to go to Chapman last time, because nobody got back to me for a week from Earnhardt.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/17/2017 07:48 AM

Thank you for the positive review.

We'll make a note to pay special attention to the vacuuming next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Scottsdale, AZ
2015 Hyundai Genesis Co
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Keep your Hyundai in like new condition
Excellent mechanics and service representatives ensure that your Hyundai is in like new operating condition
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/16/2017 11:13 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Phoenix, AZ
2014 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
price of oil change
I was told what parts of my car needed maintenance and honesty
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/08/2017 11:32 AM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Scottsdale, AZ
2012 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
52500 Mile Service
Uneventful which is always good.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/08/2017 07:32 AM

Thank you for the positive review.

Sometimes uneventful is just perfect.  We'll look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Scottsdale, AZ
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
great service department
great service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/16/2017 09:47 AM

Thank you for the great review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
DC
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Donald C.
Cave Creek, AZ
2017 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good experience
The work was done in a timely manner and customer service was fine, but one of the noises I reported is still there.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/13/2017 02:13 PM

Thank you for the positive review and we'll plan to get your Santa Fe back in to take another look (or listen) for your noise.

We are happy to be your dealer and we'll see you again soon.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Scottsdale, AZ
2010 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Genesis Service Review
Love my Genesis!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/13/2017 08:10 AM

Thank you for the positive review.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Phoenix, AZ
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
/
/
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/01/2017 12:30 PM

Thank you for the positive review.

/
/

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Rio Verde, AZ
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great waiting area for customers & and prompt friendly service
Satisfied
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/28/2017 07:48 AM

Thank you for the postiive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
BL
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Brittany L.
Delray Beach, FL
2016 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department was perfect!
Once I arrived the service agent was very informative. My vehicle was completed in the time he promised. Car is running great!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/24/2017 09:49 AM

Thank you for the perfect review.

We are happy to be your Genesis dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
MA
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Mickey A.
Payson, AZ
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Nice job
These guys do a good job, and your car is ready when they say it will be, if not before. Plus the shuttle service makes it very convenient to get to work for a while while they complete the maintenance.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/21/2017 08:13 AM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
AM
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Allison M.
Phoenix, AZ
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very courteous & helpful
The techs got some grease on my seat but the service adviser immediately had it cleaned and everything else was very good
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/17/2017 11:56 AM

Thank you for the positive review and we're super sorry about the seat and glad Matt Kirwan took care of it for you immediately.

We look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
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