ROBIN PETERSON

I am sorry to hear your vehicle is not performing as expected.  Please give us a call and we set up a time to get it looked at. 

Hi David,
Thank you for your feedback. I completely agree with you. We currently have plans to remodel our waiting room to make it welcoming and comfortable. Actually not just plans, painting is happening this weekend with phases 2 and 3 to follow. As you know, we were Hyundai dealers originally and admittedly need to grow in our luxury offerings. I will give you a call later this afternoon to discuss but I greatly appreciate your feedback.
Sincerely,
Stacy Bonneau
Eckert Hyundai
940-342-6217
 
 
 

Thank you so much for the rescore. We will continue our improvements and hope you will be more satisfied at your next visist.
Sincerely,
Stacy Bonneau

Mr. Byron Crain, 

Please feel free to call me so we can discuss at your leisure.

Dale, I apologize sir , we thought your recall for the ecm update took care of the check engine light, it was a history code for the knock sensor at the time. That is precisely what the ecm campaign addressed. Again i do apologize if you are still having a concern by all means please come by and i will get it looked at quickly.

Mr. Travis,

  Please give me a call I would like to know what happened,
I show we did an engine inspection and hood latch recall, is that correct?

I do apologize we don't want you to experience any inconveniences due to our lack of attention.

Mr Cunningham, 
  I am sorry you feel this way, we providedyour daughter with a loaner while  she was in the shop, keeping her updated throughout the process.  We do understand it took longer than expected. The service we performed was free, how is that not a good value? 
We respect your opinion,  just confusing. 

Ms. Chalon,

I apologize you are having concerns with your vehicle ma'am. That is not what we want you to have either. Is there a day that you can either bring the car and leave it, or a day when you can come by and show one of my technician's whats happening, we, unfortunately, have not been able to duplicate the concern. The Manufacturer (Hyundai) will not let us do any repairs until we can duplicate and validate what we are doing and why.

Please feel free to contact us to schedule an appointment when time permits.

1. Ms Chalon,
   
   II am glad you gave us the opportunity to repair the car, one last time. 
   We feel confident that it is running well again.
   Thank you for your patience with this and I apologize it took so long to figure it out. 

Mr. Brooks,

   I am very sorry that transpired sir, i have hired additional staff, (
started Wednesday) and your concerns will be addressed.

I do understand your frustration sir. We do have guidelines that Hyundai makes us follow. I will look into your specific concern and attempt to get the manufacturer to support you concern. 

My apologies, 
I can assure it will be dealt with.
I will do your second oil change at no cost and detail your vehicle for  the inconvenience 

Don Wheeler 
Operation Manager

Ms. Kimbrell,

We paid for the radiator that the acorn went through, i am confused. Yes it should  have been explained more accurately and i have instructed our employee. we want to be more transparent and will do so. I do apoligize, we dont want to mis lead anyone or let them feel as if we would.

Jared i am sorry we have let you down sir. My staff should have done a better job. I would love to speak to you about it, feel free to call at anytime.

Thank you

Thank you for the 5 star review and the positive feedback.  We are glad we were able to get your A/C concern resolved quickly.

Thank you for the positive feeback and the 5 satr review.  We look forward to seeing you again soon.

Thank you for the positive review and positive feedback.  We look foward to seeing you again soon.

Thank you for the 5 star review and the positve feedback.  We look foward to seeing you again when the need arises.

Thank you for the positive 5 star review, it means alot to us.   Next time you are here let the advisor know and we will gladly wash your car for you.