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SureCritic / Hyundai Dealer / Kelly Hyundai / STEPHEN EBERHARDT
SE

STEPHEN EBERHARDT

Kelly Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(410 reviews)
86

Reviews of STEPHEN EBERHARDT

Verified Customer
Schuylkill Haven, PA
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/17/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
,
,
Recommended
Steve E., Hyundai Service Manager from Kelly Hyundai responded on 08/18/2016 07:02 AM

Thank you for the survey!

We are grateful for you and your business.
Please let us know how can improve & deserve a 5 star rating from you!
Your opinion matters to us.

Have a great rest of the week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employees worked with
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STEPHEN EBERHARDT
YO
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Yolymar O.
Reading, PA
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/06/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
People like the gentlemen who attended me.
Maybe
Recommended
Steve E., Hyundai Service Manager from Kelly Hyundai responded on 08/08/2016 04:28 AM

Thank you for the good survey!

Please let me know if we can be of further assistance for this "no start" concern that you experienced.

We value you and your business tremendously.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employees worked with
SE
STEPHEN EBERHARDT
IS
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Ida S.
Fleetwood, PA
2016 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/26/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They got me in and out in a timely time.
Yes
Recommended
Steve E., Hyundai Service Manager from Kelly Hyundai responded on 07/31/2016 08:35 AM

Thank you for the great survey!

Please let us know how we may achieve 5 stars to you!
It is that important to us that we exceed your expectations!

Have a great weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Fleetwood, PA
2013 Hyundai Elantra Co
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Freedom Hyundai
Great experience. Steve is great. Unhappy that bulbs needed to be replaced on my Elantra at my inspection appointment. Bulbs were replaced at my oil change one month prior. One bulb was warrantied although there was no specification of which bulbs were replaced one month prior. If more bulbs need to be replaced at my next oil change I will not be happy.
Recommended
Steve E., Hyundai Service Manager from Kelly Hyundai responded on 06/25/2016 10:32 AM

Thank you for the survey!

Sorry for the inconvenience (about the bulbs).
Bulbs are items that you never can tell when they are going to burn out.

Thank you for your business.

Have a great weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employees worked with
SE
STEPHEN EBERHARDT
VH
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Valerie H.
Sinking Spring, PA
2012 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/20/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
The service is outstanding and personable. The only issue I've ever had is the length of time it takes to get my car serviced.
Recommended
Steve E., Hyundai Service Manager from Kelly Hyundai responded on 06/21/2016 04:26 AM

Thank you for the survey!

I aplogize you feel the repairs took too long to complete.
Some times they're are circumstances that prolong repairs. Such as parts availability, tech availability, programming of the new computer etc.
We strive to perform services & repairs in a timely manner.
We promise to try to do better by you for your next visit with us.

We value you and your busiiness greatly!

Have a great day.

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employees worked with
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STEPHEN EBERHARDT
AS
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Ashley S.
Shillington, PA
2014 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/24/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great people
Absolutey,would recommend Freedom Hyundai to friends and family!
Recommended
Steve E., Hyundai Service Manager from Kelly Hyundai responded on 05/26/2016 05:56 AM

Thank you for the great survey and the kind words!

Please let us know what we can do to deserve a 5 star rating!

We are thankful for you and your business!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2415
Employees worked with
SE
STEPHEN EBERHARDT
JM
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Jay M.
Mohrsville, PA
2013 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/24/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
loaner car philosophy is not acceptable to me
I find the loaner car system unacceptable. I have a Genesis R-Spec and don't believe I should be discouraged ( by the length of time, 2 weeks, I have to wait for one).
Not Recommended
Steve E., Hyundai Service Manager from Kelly Hyundai responded on 05/26/2016 05:53 AM

Thank you for the good survey!

I do apologize that you had to wait 2 weeks to reserve a loaner vehicle. Most of the time we cam put customers in a loaner vehicle in a weeks time.
I am sorry that you were incovnenienced.

We value you and your business greatly!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2415
Employees worked with
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STEPHEN EBERHARDT
EW
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EDWARD W.
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/06/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Gets it Done $$
Get the job done properly, but it will cost you for filters and cabin filter.
Recommended
Steve E., Hyundai Service Manager from Kelly Hyundai responded on 04/07/2016 06:10 AM

Thank you for the great survey.

I agree that replacing filters can be a little pricey especially when both are replaced at the same time.
On that same note... replacing filters are very important to keep fuel economy high & healthy breathing inside the vehicle. This saves you money and keeps you healthy in the long run.
Your well being is our highest priority.
Please do not hesitate to contact me if you have any questions/concerns.

We value you and your business!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2415
Employees worked with
SE
STEPHEN EBERHARDT
WC
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WILSON C.
Albrightsville, PA
2011 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/08/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Labor cost too expensive
The total cost of Labor far exceeds the total cost of parts for repairs. WC
Recommended
Jerry C. from Kelly Hyundai responded on 03/09/2015 08:31 PM

Labor cost many times will exceed parts cost- it all depends on the repair. If you have any question We will be happy to explain.
We appreciate your business 

Hyundai service team 

Employees worked with
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STEPHEN EBERHARDT
Verified Customer
Frackville, PA
2008 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
recall and other items that required attention
Steve , the service manager was excellent in keeping me informed of the status of my vehicle and communicating to me other concerns of other items that needed attention. Could not ask for better service.
Employees worked with
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STEPHEN EBERHARDT
DV
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Debra V.
Frackville, PA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service
Service is excellent! Staff is helpful and always pleasant
Employees worked with
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STEPHEN EBERHARDT
JC
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Joseph C.
Brockton, PA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
no waiting to get service done. Everyone is very helpful .Will certainly return again
Employees worked with
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STEPHEN EBERHARDT
JB
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John B.
Whitehall, PA
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
Everyone was very helpful and very pleasant.
Employees worked with
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STEPHEN EBERHARDT
Verified Customer
Fleetwood, PA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quick service
Friendly and fast service
Employees worked with
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STEPHEN EBERHARDT
DM
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Dianna M.
Reading, PA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very friendly personnel
I fell in love with Hyundai's when I got my first one. I love this one even more. Great cars. They people we have dealt with at Kelly Hyundai are friendly and trustworthy.
Employees worked with
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STEPHEN EBERHARDT
Verified Customer
Hamburg, PA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
My service visit was exceptional
I was met by a pleasant service rep. He addressed every item of work being performed and the cost. I even received a 10% discount as it was my birthday
Employees worked with
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STEPHEN EBERHARDT
ML
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Maureen L.
Kutztown, PA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great experience
Friendly and knowledgeable staff. Kept me updated on the progress of my vehicle and returned it to me in a timely manner. The only thing I missed was a complimentary car wash?
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Reading, PA
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Outstanding
Knowledge of the service personnel. Accommodating to my needs.
Employees worked with
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STEPHEN EBERHARDT
JS
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Joann S.
Pottsville, PA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service and very timely.
Kelly Hyundai has excellent service and the wait is minimal. It is very easy to schedule an appointment and they are ready for you when you enter the garage.
Employees worked with
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STEPHEN EBERHARDT
RW
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Raymond W.
Blandon, PA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great job
My engine blew at 66,700 miles. The hyundai service department installed a new engine and hooked me up with a rental car. All done under warranty. Hopefully I never have to go through that again but I would strongly recommend Steve and his staff.
Employees worked with
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STEPHEN EBERHARDT
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