Business Solutions
SureCritic / Hyundai Dealer / Clark Hyundai / SARAH FAUSKE
SF

SARAH FAUSKE

Clark Hyundai
"Master Service Advisor"
Hi everyone! My name is Sarah, I've been with Hyundai for 3 years. I am a Master certified Hyundai Advisor and strive to meet our customers' expectations while taking into consideration of all your vehicle's needs. Come see me today!
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(56 reviews)
73

Reviews of SARAH FAUSKE

JP
gravatar
Jodie P.
Great Falls, MT
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Extremely flexible and great to work with
They fit me in, we’re very upfront and honest. Great to work with.
Recommended
LEE G. from Clark Hyundai responded on 08/01/2021 04:54 PM

Thank you very much for your positive feedback!!

Employees worked with
SF
SARAH FAUSKE
Verified Customer
Kalispell, MT
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Daaaa Best
Sarah and Heidi make a huge difference when getting your vehicle service! Makes a big difference!
Recommended
LEE G. from Clark Hyundai responded on 08/01/2021 04:54 PM

Thank you very much for your positive feedback!

Employees worked with
SF
SARAH FAUSKE
WI
gravatar
William I.
Lakeside, MT
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Service Director is great, took great care of us. Another dealership wanted to charge 3x as much.
Recommended
LEE G. from Clark Hyundai responded on 07/29/2021 02:24 PM

Thank you for your positive feedback William. We are pleased to hear we provided exceptional service at a great price!

Employees worked with
SF
SARAH FAUSKE
Verified Customer
Whitefish, MT
2020 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Regular service appointment
Everything was great because I he’s an appointment. However, I could see my vehicle was finished and keys brought in yet I waited at least an additional 20 or more minutes before they brought me my keys to leave.
Recommended
LEE G. from Clark Hyundai responded on 07/20/2021 03:17 PM

Thank you for your feedback! We can only improve and grow with input from our customers. I'm sorry to hear it took so long from the time your vehicle was done, to the time you got your vehicle. We are already implementing a plan to make sure this doesn't happen again. Again, thank you for your feedback! We appreciate your business!

Employees worked with
SF
SARAH FAUSKE
JN
gravatar
Jayde N.
Kalispell, MT
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Everyone is so kind!
Whenever I go there i feel so welcomed and I feel like anyone and everyone could help me! Everyone answered my questions when I originally went to buy my car there I did not feel pressure to buy it after I test drove it!
Recommended
LEE G. from Clark Hyundai responded on 07/19/2021 08:21 AM

Thank you for your positive feedback! We are happy to hear you feel welcome here! I apologize for the customer service at the front desk. We can only get better when we know where a problem is. 

Employees worked with
SF
SARAH FAUSKE
Verified Customer
Kalispell, MT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Helpful and pleasant
My car (purchased somewhere else) as a used vehicle was having a tire issue. They diagnosed the problem and were able to fix in short time.
Recommended
LEE G. from Clark Hyundai responded on 07/19/2021 08:16 AM

Thank you for your positive feedback! We appreciate your business. 

Employees worked with
SF
SARAH FAUSKE
JT
gravatar
John T.
Columbia Falls, MT
2007 Hyundai Veracruz
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
verified customer Verified Customer
Category: Service
Great follow up service
After speaking with Lee, the Customer Service Manager, my issues were worked out.
Recommended
Employees worked with
SF
SARAH FAUSKE
RH
gravatar
Robert H.
Proctor, MT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The
Facility and the personnel.
Recommended
LEE G. from Clark Hyundai responded on 06/23/2021 08:58 AM

Thank you for your positive feedback!

Employees worked with
SF
SARAH FAUSKE
Verified Customer
Whitefish, MT
2015 Hyundai Santa Fe Sport
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/11/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
It's fixed...not really.
Was told vehicle was repaired only to have same issue return on same day as pick-up.
Recommended
LEE G. from Clark Hyundai responded on 06/11/2021 02:19 PM

Hello Daniel,
I'm very happy that we got to chat today. Thank you for your feedback and I'm happy to hear you were happy with our service in the way we handled everything. I undrstand that some of the procedures for diagnosing issues on newer vehicles take time. Thank you for being patient and understanding. 

LEE G. from Clark Hyundai responded on 06/11/2021 02:21 PM

Dear Customer,
I'm sorry that we have not excelled in our service with you. I will be in contact ASAP. Thank you for your feedback

LEE G. from Clark Hyundai responded on 06/23/2021 09:21 AM

I'm very glad we got to chat. Thank you for your business 

LEE G. from Clark Hyundai responded on 06/30/2021 09:31 AM

Thanks for speaking with Sarah today, sounds like everything is coming together! Thank you for your business

Employees worked with
SF
SARAH FAUSKE
EP
gravatar
Ernest P.
Bigfork, MT
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
People
Good people who care
Recommended
Employees worked with
SF
SARAH FAUSKE
JM
gravatar
Judy M.
Bigfork, MT
2012 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Personalized service.
Great customer service.
Recommended
Employees worked with
SF
SARAH FAUSKE
BR
gravatar
Brett R.
Kalispell, MT
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
This is my second purchase in 10 years
I couldn't be happier
Recommended
Employees worked with
SF
SARAH FAUSKE
ER
gravatar
Ellen R.
Kalispell, MT
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Courteous personnel.
Recommended
Employees worked with
SF
SARAH FAUSKE
VQ
gravatar
Vincent Q.
Kalispell, MT
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service department
I loved the service department. They kept my car clean and didn't spill any oil. Sales was ok, the actual salesman was great! I test drove what I wanted and learned alot about the new hyundai features. When it came to talk to the sales manager he was quite rude. I have excellent credit and know I can get a good deal. He treated me as if that were nothing and for that I do not recommend buying a car here. Kalispell toyota treated me with better respect and the hyundai dealerships in California are far better.
Recommended
Employees worked with
SF
SARAH FAUSKE
BH
gravatar
Brenda H.
Kalispell, MT
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent personal
The staff is very easy to understand, very helpful ,courteous and kind. It was so easy and they explained things about my vehicle that no one has ever taken the time to do. They were very educated and professional. I don't ever see or experience this kind of service. This company is very fortunate to have these employees.
Recommended
Employees worked with
SF
SARAH FAUSKE
RB
gravatar
Ray B.
Kalispell, MT
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Check in was easy, work performed in a reasonable time frame.
Recommended
Employees worked with
SF
SARAH FAUSKE
JB
gravatar
Jack B.
Huntsville, AL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service and people.
The only reason I said that I would likely not return is because I live in Huntsville,Alabama.
Recommended
Employees worked with
SF
SARAH FAUSKE
Verified Customer
Kalispell, MT
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The staff
Great friendly personnel
Recommended
Employees worked with
SF
SARAH FAUSKE
RM
gravatar
Roxanne M.
Kalispell, MT
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service, great car!
That you so much for your excellent care, you are family to me!
Recommended
Employees worked with
SF
SARAH FAUSKE
JT
gravatar
John T.
Columbia Falls, MT
2007 Hyundai Veracruz
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
verified customer Verified Customer
Category: Service
Great follow up service
After speaking with Lee, the Customer Service Manager, my issues were worked out.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/30/2021
Service Type: Maintenance
Category: Service
Dealership is fine. Parts prices are marked up by 40% compared to online prices
Parts needed for my vehicle were quoted at $1395.66. I found the same exact oem parts online for $416.93. A whopping difference of $978.73!!!!!
Not Recommended
LEE G. from Clark Hyundai responded on 06/30/2021 09:28 AM

Thank you for your feedback John. I have looked into this and after speaking with you I'm happy to hear you had a great experience with us last visit. 

Employees worked with
SF
SARAH FAUSKE
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.