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SureCritic / Hyundai Dealer / Lakeland Hyundai / Samantha Giddens
SG

Samantha Giddens

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

Reviews of Samantha Giddens

Verified Customer
Lakeland, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Maintenance
verified customer Verified Customer
3
Category: Service
Good place , but ..
The only complaint I have is that services take hours to complete , and it is extremely difficult to get a appointment. It’s weeks in advance
Employees worked with
SG
Samantha Giddens
LS
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Lonnie S.
Lakeland, FL
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
First Service visit for Tucson
No problems and Rae is a great Service Advisor.
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
The best service department!!
Thank you for great service. the staff is kind and professional.
Employees worked with
SG
Samantha Giddens
EA
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Edith A.
Bartow, FL
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service was excellent
Everyone was very nice and the coffee was great
Employees worked with
SG
Samantha Giddens
AH
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Alicia H.
Lakeland, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Alicia H
I have been coming to Hyundai for years because of Sammy! She is simply amazing and so helpful. I would drive across the state just to do business with her!
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Customer Service 5 *'s
Best "dealership" experience I have ever had. They were thorough & fixed every issue. Also me car was cleaner when I picked up, then when I left it!!!! ThankYou!
Employees worked with
SG
Samantha Giddens
MO
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Melanie O.
Auburndale, FL
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
verified customer Verified Customer
10
Category: Service
Great service
Thanks Lakeland Hyundai for providing great service.
Employees worked with
SG
Samantha Giddens
Verified Customer
Mulberry, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Repair Tire slow leak
I didn’t have an appointment, but I was in and out within a decent time.
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
My service for my 2021 Sonata was as good or great as should be expected.
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Good enough
Great service and employees
Employees worked with
SG
Samantha Giddens
CR
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Clyde R.
Auburndale, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Basic service
Overall very good. Nice people to work with and quality work. Like everywhere right now they are sometimes short staffed and that can make the time for the service extend a bit. But always felt safe and secure while there.
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service location
Rey helped me a lot and the workers were all very friendly.
Employees worked with
SG
Samantha Giddens
CV
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Cristina V.
Lakeland, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service!
Quick service and great communication all throughout the process. Thanks!
Employees worked with
SG
Samantha Giddens
CC
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Christine C.
Kissimmee, FL
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
pleasant visit
I take my car for service and always stay until doe i am usually in and out , this time was a little longer they had a recall on my call was good they took care of and dont have to return until next service! my Husband bought his car at different hyundia dealer but since I take the cars for maintrmce I gonna arrange to take his there also
Employees worked with
SG
Samantha Giddens
Verified Customer
Mulberry, FL
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great customer service
Even when very busy, Lakeland Hyundai service department does a great job.
Employees worked with
SG
Samantha Giddens
BC
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Bobbee C.
Lakeland, FL
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very quick and responsive to Mt cars needs
I enjoy my visits when I service my vehicle. Not only are the employees very helpful but very informative as well.
Employees worked with
SG
Samantha Giddens
KT
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Kevin T.
Lakeland, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Hyundai needs more Rae's
I keep coming back to hyundai because the customer service over the vehicle. If not for Rae always willing to help get me in and fix my issues I would drive a Ram by now. In my opinion she should do trainings on how to be professionally courteous and she needs a huge raise for putting up with all the bs.
Employees worked with
SG
Samantha Giddens
MT
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Migdalia T.
Auburndale, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Personnel go way out of their way to assist you in any area being Sales or Servicing
Personnel go way out of their way to assist you in any area being Sales or Servicing.
I've been a customer since I purchased my 2017 Tucson and they got me car I wanted and color I wanted. Than I purchased 2021 Santa Fe even though demand on them were very high and inventory very low they still got me model, car and style I wanted. I love our cars. My husband has the Tucson and I have Santa Fe. I was patiently waiting until my car came in 4 month later and Sales person Lu called me with my car.
In the Service Department Samantha (Rae) is exceptional accommodating me on day I need to service my cars. She is very knowledgeable and tries to minimize waiting time
I am very pleased with Lakeland Hyundai.
Employees worked with
SG
Samantha Giddens
CB
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Charlotte B.
Lakeland, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service
It’s always been a pleasure to have my Hyundai serviced at the Lakeland location.
Employees worked with
SG
Samantha Giddens
JD
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Jennifer D.
Lakeland, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent
I've had bad experiences with dealerships, and I've avoided them for many years when needing service. Lakeland Hyundai has changed that. Rae was wonderful to work with - she was quick to respond to my questions and concerns before my appointment, and the gentleman who checked in my car informed me of the recalls that they would fix and was very kind. They informed me of what was recommended for service, and I felt absolutely no pressure at all to do anything I didn't want to. Everyone was great. I've been going to the same auto shop for years for oil changes and service, but I'm going to go to Lakeland Hyundai from now on.
Employees worked with
SG
Samantha Giddens
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