SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

MP
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MEREDITH P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service personnel are slways pleasant.
Same as above.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 05/04/2016 05:48 AM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!


Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

JT
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service visit
Good work
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/15/2016 01:37 PM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

CK
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CLAUDIA K.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Best dealership
Everyone is very helpful and friendly no matter what your reason for visiting. I can't imagine purchasing a car anywhere else.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/13/2016 05:46 AM

Thank you for your rating and review. We truly appreciate your business and thank yo for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!


Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

PK
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service!
Routine maintenance was performed well and detail work was excellent.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/12/2016 05:37 AM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

VH
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VERNON H.
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome service
Awesome service, feel very comfortable
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/08/2016 01:49 PM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

JW
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Professionalism
Yes
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/06/2016 05:40 AM

Thank you for your rating and review. If there is anything we can do, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

BG
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Berlendah G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They are courteous and informative. Very professional.
Awesome
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/06/2016 05:36 AM

Thank you for your rating and review. If there is anything we can do, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

JH
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Extra Special Service Department
The service is always very good and timely. The service team is so polite, helpful, and informative. On the last occasion, I had an emergency arise and they put my car through the service process quickly and efficiently. It helped a great deal.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/14/2016 07:14 AM

Thank you for your rating and review. We're glad we could help with your situation. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

SW
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/29/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Politeness.
My service writer is superior.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/01/2016 02:17 PM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

TO
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Timothy O.
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/05/2016 07:29 AM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

DM
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DALE M.
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Jsnusrty 29, 2016 service appointment for 2016 Santa Fe Sport
Friendly, professional, fast service plus nice customer lounge.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/08/2016 08:59 AM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

JW
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JOSEPH W.
Mulberry, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Attention to detail, follow up and friendliness.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/02/2016 06:22 AM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Verified Customer
2015 Hyundai Genesis Co
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Samantha Makes Things Happen!
Needed to bring the car in for a problem with a tire (turned out to be a nail). Emailed Sam in the morning, she was able to get me an appointment that afternoon. Really appreciate her quick and efficient service!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 02/01/2016 08:15 AM

Thank you for your rating and review. We do apologize for moving your seat and causing an inconvenience. We are working with our Service Advisors and Porters to make sure we return as closely as possible the vehicles to the original position on every visit.

If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

DH
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DOUG H.
Mulberry, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor Communication
As for most people it is a pain to have to drop off your vehicle and arrange to be picked up and returned when the vehicle is ready. My main gripe is that both this dealer and Brandon Hyundai don't seem to stock any other than basic parts anymore. Each time I've brought it in for warranty repairs the parts have had to be ordered requiring a return trip. What gripes me even more is that neither dealer notifies you when the parts come in. I have had to follow up with them every time to see if the parts are in so I can schedule the return trip.
Not Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/22/2016 06:20 AM

Dear Mr. Hermansen:

Thank you for reaching out regarding your concerns. Yes, it is true that we do not carry every warranty part in-stock and although our parts department is on premises, sometimes communication between departments is not always the best it can be. This is something we continuously try to improve and notify customers of both warranty and recall information.

We apologize for the delay and that you had to return to get your warranty work done. Unfortunately, with some parts, we cannot pre-order and have everything in stock. We know this is an inconvenience and we are working with the manufacturer to help eliminate this problem in the future.

Thank you again for your business and comments. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Swiftness and courteous service.
They gave me my appointment time, got right in and told me what was wrong. Gave me the length of time and it was done. Thank you.
Recommended
Employees worked with

LD
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LINDA D.
Plant City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Scheduled service
Efficient, pleasant people
Recommended
Employees worked with

DA
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DONNA A.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great group of caring people!
From the first time I walked through the door, I sensed that everyone was interested in me getting the car I wanted. All of my interactions with Lakeland Hyundai have been very positive.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/09/2015 11:33 AM

Thank you Donna

We truly appreciate your business and thank you for choosing Lakeland Hyundai service. We know you have choices and we know our teams work hard every day to earn the trust and respect of every customer. Thank you for such wonderful comments and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

MB
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MARCIA B.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
the staff
everyone I encountered was a 5
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/09/2015 11:31 AM

Thank you so much Marcia for your rating and comments. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

DN
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DEBBRA N.
Haines City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always excellent customer & car service
Samantha, my service advisor always takes care of everything from routine maintenance to any issues I experience. I love my local Lakeland Hyundai dealer.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/30/2015 07:08 AM

Hi Debbra

Thank you for your great review and rating. It's so great to hear you "love" Lakeland Hyundai Service and we're so glad to have you as our customer. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

GH
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GORDON H.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall
No complaints at all -- except my husband would liked to have seen some apple fritters in the donut case. . Otherwise our visit was just fine. I was extremely pleased with the entire service.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/27/2015 07:38 AM

Hi Gordon

Hahahaha... well, as a matter of fact, FRESCO'S in the Ford showroom actually has apple fritters that are the size of a small hubcap... they may not be free, but they are delicious! They also offer breakfast and lunch items if you decide you're hungry for more than a donut. 

We're glad you enjoyed your service appointment at Lakeland Hyundai and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with
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