SK

SEAN KIM

Service Director
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(366 reviews)
100

Verified Customer
Placentia, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Custoemt
PH used to value there customer services and deliver it with great satisfaction. However, that’s not the case anymore, they still prides them selfs on accolades and steps they took back in the early 00’s.
Not Recommended
Sean K. from Puente Hills Hyundai responded on 08/08/2018 02:27 PM

I am sorry that the service we provided did not meet your expectation.  Thank you for taking time to fill out survey

Employees worked with

Verified Customer
Maywood, CA
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Balance
It’s a good ok place to service you automobile.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/09/2018 08:39 AM

Thank you for the positive review.  we will make sure to earn 5 stars next time.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with

CD
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Carrie D.
Hacienda Heights, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service department
I had my car serviced twice in one week. Once for routine maintenance and once to replace a tail light I had broken. The service department was very polite and courteous and my repairs were done in a reasonable amount of time. The service department came and got me when the work was done and escorted me to where I could pay my bill and retrieve the key to my car. The also parked it where I could easily drive out. Having my car worked on is a pain to me, but, they made that experience a lot less painful. Thanks guys!
Recommended
Employees worked with

HW
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Hee W.
Los Angeles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service is very good.
I visited from the phone counseling and everything was kind and satisfactory.
Recommended
Employees worked with

Verified Customer
Whittier, CA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awful experience
Took my car for my battery light going off and they never fixed he problem
Not Recommended
Sean K. from Puente Hills Hyundai responded on 08/06/2018 11:54 AM

I am sorry that you had bad experience with us.  We will continue to improve ourselves to serve you better next time.  Thank you for taking time and gave us input.


Verified Customer
Chino, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courteous
I have always found the staff at Puente Hills Hyundai to be courteous, helpful, and professional. I have never been disappointed with the service I received when I bring my car in for maintenance.
Recommended

RG
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Robert G.
Los Angeles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome service!!
They are always so friendly and informative, making you feel very confident about their services. We purchased our Hyundai here 4 years ago and have been bringing our car here for all maintenance and follow-ups since! We are always extremely happy with every visit!
Thanks and keep up the great work! :)
Recommended
Employees worked with

BC
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Ben C.
Hacienda Heights, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The best service
This is my second time that I went back to Hyundai puente hills with Mr. Kim. He is always friendly and provides me a good service. He also make sure that my car in a good condition. Excellent service!
Recommended
Employees worked with

SD
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Steven D.
Lakewood, CA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Poor customer service
Must improve customer service or I will find another dealership
Recommended
Employees worked with

ND
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Nicholas D.
Whittier, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer care !
Always feel the love with the service team! Thank you.
Recommended

MD
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Marcos D.
Los Angeles, CA
2016 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Sonata Hybrid Service
Less than expected
Recommended
Employees worked with

JK
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Joon K.
Brea, CA
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
So great
Exerant job
Recommended
Employees worked with

Verified Customer
La Habra, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Respectable Dealership
Great Service. There was a misunderstanding when we dropped off the car but our service rep immediately compensated us for this misunderstanding and to me that is great service.
Recommended

CB
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Changho B.
Fullerton, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
quick response and kindness
They responded to customer complaint very quickly and were very kind
They explained what went wrong in my vehicle in a detail way and wait for me even though I picked up my vehicle after their work hour.
Recommended
Employees worked with

Verified Customer
Pico Rivera, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Service manager was very helpful in addressing my questions and requests.
Recommended
Employees worked with

Verified Customer
Chino Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
perfact!
perfact!
Recommended

MI
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Mary I.
Diamond Bar, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service person, who help you!
Service, was good! I got a report of everything going on with my car! Oil change..
In a timely manner!
Recommended

AT
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Anthony T.
La Habra, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The service rep made the difference
Service Rep. Made us feel welcome to the neighborhood and dealership sincerely we just moved to the area.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/05/2018 08:58 AM

Hi Anthony,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with

Verified Customer
Brea, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sean, Service
Sean is helpful and honest with answers to my questions. Thank you Sean
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/05/2018 08:01 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.


Verified Customer
Walnut, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
prompt service & csr wash
Sean Kim went to extra to check extra needs/ recalls.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/04/2018 08:22 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

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