ST

Sean Tolton

ASM
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1327 reviews)
70

KR
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Kevin R.
Hyattsville, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Convenient location.
Location is convenient, waiting area is great. Very clean location
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/13/2018 03:16 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

TW
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Taj W.
Temple Hills, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Service this time around was better than before.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/12/2018 03:29 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

KS
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Karl S.
Forest Heights, MD
2016 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Having Sean handling our problems--he is efficient and quickly understands our travel limitations
Sean being there to greet us whenever we have to come in
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/02/2018 03:17 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KS
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Karl S.
Forest Heights, MD
2016 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
We always see Sean, if possible, and have every issue attended to or any question answered quickly, efficiently and with a smile.
even if we have to wait, there is a pleasant atmosphere and friendly people abound
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/02/2018 02:56 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Springfield, VA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Associate
Friendly and professional. Ensured that I was informed of service done to my vehicle.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/27/2018 11:44 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
District Heights, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recent service
This dealership did great work on my car when needed. Only complaint I have is this dealership doesn’t provide a courtesy car when your car is being serviced and also the prices are a bit higher then other Hyundai dealerships.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/25/2018 02:52 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Lanham, MD
2015 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenience
Very convenient and normally does a good job
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/25/2018 02:52 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Fort Washington, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Okay
They're good and efficient
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/15/2018 09:34 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

RE
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Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Nice friendly staff
Great service staff, however the pricing for a needed repair was too high. So I am having the steering rubber bushing repaired elsewhere
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/15/2018 09:33 AM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

JD
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Janet D.
Bowie, MD
2013 Hyundai Genesis Co
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convienced
Early opening
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/12/2018 03:18 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CD
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Charles D.
Capitol Heights, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Customer service was good.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/04/2018 06:47 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Suitland, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Sean (Service Manager), They Don't Come This Genuine Anymore
The service was "dealership" expensive as expected but the transparency and professionalism from the service manager (Sean) to the service staff to the mechanics/technicians is the reason I continue to bring my vehicle there.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/18/2018 03:06 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CU
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Christine U.
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Satisfied customer
Sean was friendly,helpful and he kept me informed throughout the process. Took no time for my car to be serviced;a fan of the selection of music that was playing in the waiting area?
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/12/2018 03:07 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Bladensburg, MD
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service!
Customer service was great, waiting time was expected. But the car wash could have been a bit better than it was. My wheels weren't done and neither were my windows or mirrors.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/14/2018 06:43 AM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. Have a wonderful day.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DG
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Donita G.
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Representstive
I was in and out with no problems or extra issues
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/13/2018 09:12 AM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Temple Hills, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service, but wait time should be shorter for a oil change and replace of two tires
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/26/2018 07:29 AM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

MM
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Mary M.
Fort Washington, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
4 stars
It was fine
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/13/2018 12:41 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Bowie, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service advisor
My service advisor Sean is the best and makes my experience easy and a pleasure
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/16/2018 12:56 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

MW
gravatar
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pohanka Review
Relatively new showroom. Convenient to home. Customer service is good.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/16/2017 07:03 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/16/2017 07:03 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

RW
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Robert W.
Clinton, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Location and quality of businesses in this area
Mission accomplished within a satisfactory timeframe
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/06/2017 01:30 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
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