TB

THERESA L BAAS

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(94 reviews)
69

Verified Customer
Edwardsville, AL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2021
verified customerVerified Customer
Category: Service
Service and courtesy.
They set appt. Asap and double check to make sure what u r bringing car in for is necessary.
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/08/2021
Service Type: Maintenance
Category: Service
Overall good service.
They are more conchenenious than most repair places I've been to.
Recommended
THERESA L B. from Superior Hyundai responded on 04/08/2021 11:49 AM

Thank you for taking the time to fill out our survey. It is our goal to provide 5 star service. We always want to make sure that repairs and maintinience work gets done in a timely manner, but we also want to insure that the work is completed properly ! I will be contacting you shortly to discuss your concerns with you !  Thank you !

Employees worked with

Verified Customer
Ashland, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great servicethe lady
the lady there was very nice, helpful, and professional. The cookies she gave us at check-out was great.
Recommended
Employees worked with

BO
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Bob O.
Anniston, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
Close to home.
Recommended
Employees worked with

LS
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Ladonna S.
Anniston, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very nice employes in the service dept. They take great care of my car and its so clean when they return it to me
The service dept is great!! Always to nice to me
Recommended
JOHN V M. from Superior Hyundai responded on 12/21/2020 11:13 AM

Thank you for giving us the opportunity to provide your automotive needs.  It really makes us feel proud to know our customers feel about us as you do.  However, I must admit, our job is a lot easier when we are servicing wonderful guests.  We truly appreciate the great rating and very nice comments.  It always a pleasure to take care of your vehicle and we look forward to seeing you again real soon!

John Morris
Service Manager
Employees worked with

BD
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Betty D.
Riverside, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best customer service place
Great experience, pleasant staff
Recommended
JOHN V M. from Superior Hyundai responded on 12/21/2020 06:00 AM

Thank you for giving us the opportunity to provide your automotive needs.  We consider this a privilege and want to provide the very best service possible.  We appreciate the great rating and nice comments.  We look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with

BM
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Bobby M.
Piedmont, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
My kind of business
The dealership lives up to it’s name. Superior
Recommended
JOHN V M. from Superior Hyundai responded on 12/10/2020 07:20 AM

Wow!  Music to our ears!  We love it when our owners are happy!  We are extremely thankful you've given us the opportunity to provide your automotive needs.  Thank you for the great rating and heartfelt appreciation for the wonderful comments.  We look forward to and are eager to assist you again in the future.

John Morris
Service Manager
Employees worked with

Verified Customer
Pell City, AL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome
In and out quickly, honest and reliable service department
Recommended
JOHN V M. from Superior Hyundai responded on 12/03/2020 08:13 AM

Thank you for choosing Superior Hyundai for your automotive needs.  It is always our intent to provide 5-Star service to all our guests during each and every visit.  We apologize if we failed to do so during this visit.  We appreciate the comments and look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with

TR
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Thomas R.
Rainbow City, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always excellent service.
The entire service department staff at Superior Hyundai always display a bright and caring persona. The truly care about the quality of service they provide to the customer. I really appreciate the friendly greeting every time I have one of my vehicles serviced there.
Recommended
JOHN V M. from Superior Hyundai responded on 11/04/2020 08:09 AM

Thank you for choosing Superior Hyundai for your automotive needs.  We consider it an honor and privilege.  It gives us great satisfaction to know our guests feel welcomed and we value these relationships.  We appreciate the great rating and wonderful comments.  We are eager and look forward to assisting you again in the future.

John Morris
Service Manager
Employees worked with

Verified Customer
Oxford, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Be back again . Courteous and fast super service center.
Recommended
JOHN V M. from Superior Hyundai responded on 10/13/2020 06:38 AM

Thank you for choosing Superior Hyundai for your automotive repairs.  We appreciate the great rating and nice comments and look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with

KB
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Kimberly B.
Moody, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Always excellent service
I am currently driving my second purchased vehicle from Superior Hyundai and my parents also own a vehicle purchased there. During both purchases, I worked with Mario on purchasing and financing options that fit my needs. The salesman on the most recent purchase, Andrew, was very personable and allowed me the opportunity to process my options without high pressure sales tactics. Ray assisted me with features of the most recently purchased vehicle and was very professional. Both of my Hyundai vehicles have been serviced at Superior and all of my dealings with Marlena and Theresa have been extremely pleasant, friendly and have demonstrated great customer service.
Recommended
JOHN V M. from Superior Hyundai responded on 10/09/2020 05:49 AM

Wow!  How can we say thank you, but to say thank you?!  It's customers like you who make us want to do our job even better!  We appreciate your loyalty, patronage and the relationship we all have with you.  Thank you for the wonderful comments and great rating.  It is definitely our pleasure to assist you in any way we can.  We're gonna have to warning buzzer on your cup! :)  Roll Tide!!!

John Morris
Service Manager
Employees worked with

Verified Customer
Anniston, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Quick friendly service. Will definitely go back
Recommended
JOHN V M. from Superior Hyundai responded on 09/30/2020 05:38 AM

Thank you for choosing Superior Hyundai for your automotive needs.  We consider it and honor and privilege.  We appreciate the great rating and look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with

MB
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Mark B.
Oxford, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Mark B
Brought my Palisade in for PM. Everyone was very professional from the gentleman I spoke with to schedule service and the nice young ladies promptly processing the paperwork. I got my vehicle back in no time. Will return.
Recommended
JOHN V M. from Superior Hyundai responded on 09/25/2020 05:52 AM

Thank you for giving Superior Hyundai the opportunity to provide your automotive services.  We consider it an honor and privilege.  We appreciate the great rating and kind comments and look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with

Verified Customer
Munford, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Helpful
Always helpful and wanting the best for your car!
Recommended
JOHN V M. from Superior Hyundai responded on 09/17/2020 07:51 AM

Thank you so much for choosing Superior Hyundai for your automotive needs.  We consider in an honor and privilege.  It is always our pleasure to interact with pleasant individuals such as yourself.  We truly appreciate the nice comments and great rating.  We want you to know we are here to assist you and look forward to doing so when needed.

John Morris
Service Manager
Employees worked with

CS
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Courtney S.
Alexandria, AL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
service is wonderful and the people are great
My only complaint is that the price continues to increase. $75 for oil change and tire rotation is a bit outrageous. The only plus is they wash the car
Recommended
JOHN V M. from Superior Hyundai responded on 09/16/2020 12:09 PM

Thank you for choosing Superior Hyundai for your automotive needs.  It is always our goal to provide 5-Star service to every guest on every visit.  We appreciate your feedback.  Unfortunately, as cost of services increase, it is necessary to increase our prices, as well.  We shop and compare our services against other dealers and independent repair facilities continuosly to remain competitive.  We have factory trained technicians and Hyundai authorized parts, so the service we provide is only available at authorized Hyundai dealers.  I hope this explains the advantage of servicing your vehicle at our dealership and look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with

RM
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Rodney M.
Anniston, AL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
close to home . great service
nice place to buy a car
Recommended
JOHN V M. from Superior Hyundai responded on 09/08/2020 06:44 AM

Thank you for choosing Superior Hyundai for your automotive needs.  It is always our goal to provide 5-Star service to all our guests.  Any feedback or suggestions to help us receive a 5-Star rating on your next visit is welcome.  We look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with

DH
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Darlo H.
Talladega, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff and prompt service
The Service Dept. is always friendly and helpful. The waiting area is clean. Service is always prompt.
Recommended
JOHN V M. from Superior Hyundai responded on 08/24/2020 05:36 AM

Thank you for choosing Superior Hyundai for you automotive needs.  We love hearing good things from our guests regarding their experiences with us.  We truly appreciate the great rating, kind words and our continued relationship.  We are here for you when you have a need and look forward to seeing you again.

John Morris
Service Manager
Employees worked with

VB
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Vicki B.
Eastaboga, AL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Your people
you know you are in great hands.
Recommended
JOHN V M. from Superior Hyundai responded on 08/17/2020 08:09 AM

Thank you for choosing Superior Hyundai for your automotive services.  Our goal is to provide 5-Star service and earn a 5-Star rating on each visit.  Unfortunately, it appears we failed to do so.  Any suggestions or feedback is welcome to assist us to reach this goal is appreciated.

John Morris
Service Manager
Employees worked with

Verified Customer
Sylacauga, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly timely service
Service was timely and friendly
Recommended
JOHN V M. from Superior Hyundai responded on 07/24/2020 01:08 PM

Thank you for choosing Superior Hyundai for your automotive service.  We appreciate the nice comments and great rating.  We look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with

JM
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Jeremy M.
Ohatchee, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Superior service department
Superior is the only place I take my car for all my service needs. They work with my busy schedule with drop off service, after hour pick up, and pay by phone option. The professional and friendly staff is also a plus!
Recommended
JOHN V M. from Superior Hyundai responded on 07/16/2020 05:35 AM

We appreciate you giving us the opportunity to provide your automotive needs.  Thank you for the nice comments and great rating.  We are available when you need us and eager to assist you in the future.

John Morris
Service Manager
Employees worked with

Verified Customer
Oxford, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Job
Good job!!
Recommended
JOHN V M. from Superior Hyundai responded on 07/07/2020 01:12 PM

Thank you for choosing Superior Hyundai for your automotive needs.  We consider it a privilege to provide the services.  We appreciate the great rating and look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with
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