Business Solutions
SureCritic / Hyundai Dealer / Superior Hyundai / THERESA L BAAS
TB

THERESA L BAAS

Superior Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(94 reviews)
69

Reviews of THERESA L BAAS

SR
gravatar
Shirley R.
Anniston, AL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent Srvice
To avoid waiting, I was transported to a local shopping area, then sent a text when they finished for me to be picked up. Very friendly staff.
Employees worked with
TB
THERESA L BAAS
KB
gravatar
Kenya B.
Roanoke, AL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Exceptional service
The staff and service is always excellent.
Employees worked with
TB
THERESA L BAAS
BP
gravatar
Barry P.
Gardendale, AL
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
Outstanding service
Employees worked with
TB
THERESA L BAAS
KC
gravatar
Katherine C.
Anniston, AL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service
Always get good service
Employees worked with
TB
THERESA L BAAS
CJ
gravatar
Carrie J.
Oxford, AL
2021 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/13/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
service
great job
THERESA L B. from Superior Hyundai responded on 01/14/2022 06:27 AM

Im sorry we did not achieve our goal of 5 stars. I will be reaching out to you shortly to discuss your concerns. 

Employees worked with
TB
THERESA L BAAS
LA
gravatar
Lisbeth A.
Lineville, AL
2017 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Prompt attention to issue with my vehicle.
Aside from a couple of recall issues that were promptly addressed I have had a rough cold start when the weather first starts turning cold. Even when the Service Technicians aren't able to duplicate my complaint they are courteous and respectful when attempting to find the problem. The Service desk personnel are always on top of things and very knowledgeable about Service issues.
Employees worked with
TB
THERESA L BAAS
GJ
gravatar
Gary J.
Anniston, AL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Superior Automotive Group - The Very Best
I have been doing business with the various Superior dealerships in Anniston, Alabama since their inception over 20 years ago. I have purchased many vehicles and exclusively use their service department. In my experience they are and have been second to none. Even when a turnover in personnel has occurred I detected no loss of quality of sales or service. Their long-standing consistency is impressive and motivating. The owners and managers definitely know how to run an exceptional collection of automotive dealerships.
Employees worked with
TB
THERESA L BAAS
TM
gravatar
Terry M.
Sylacauga, AL
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Recall Service
I use this dealership for all service needs for my Santa Fe. Scheduling has been timely and the services rendered has been satisfactory and efficient. I live around 40 miles from the dealership but I feel comfortable based upon prior experience to travel this distance to receive service I can trust.Their recommendations have always been reasonable and understandable except for warranty information for new tires purchased there.
Employees worked with
TB
THERESA L BAAS
BO
gravatar
Bob O.
Anniston, AL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Very good service
N/A
Employees worked with
TB
THERESA L BAAS
AB
gravatar
Anna B.
Talladega, AL
2016 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/14/2021
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
No oil! Ruined my engine!
Did not put oil back in car and ruined my engine. Denied it!!! Asked them to pull cameras and they said they would and then said they didn’t have any in that department! I have video and documentation from another Hyundai dealer verifying my statement… totally unacceptable.
THERESA L B. from Superior Hyundai responded on 10/14/2021 08:33 AM

I apologie we did not achieve our goal of 5 stars. My service manager will be reaching out to you shortly to discuss your concerns 

Employees worked with
TB
THERESA L BAAS
JA
gravatar
Jennifer A.
Anniston, AL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Steering column
The lady who checked me in was very professional and wonderful!!
Employees worked with
TB
THERESA L BAAS
Verified Customer
Anniston, AL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Customer Service
The 2 ladies (don’t remember their names) that assist me last Saturday @ the Anniston location were very nice & knowledgeable.
Employees worked with
TB
THERESA L BAAS
VW
gravatar
Vicki W.
Alexandria, AL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
2015 sonata sport valve cover gasket repair
Overall i had a great experience
Employees worked with
TB
THERESA L BAAS
BW
gravatar
Brenda W.
Weaver, AL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Very pleasant
Very nice customer service
Employees worked with
TB
THERESA L BAAS
PT
gravatar
Paula T.
Oxford, AL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
I Love my Hyundai
The service team was very pleasant and helpful during my service visit. I am very pleased with my experiences with Superior Hyundai!
Employees worked with
TB
THERESA L BAAS
MG
gravatar
Mathew G.
Anniston, AL
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
verified customerVerified Customer
10
Category: Service
Excellent
The service is always excellent. They receive us and in the department and check us our with efficiency.
Employees worked with
TB
THERESA L BAAS
MG
gravatar
Mathew G.
Anniston, AL
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
verified customerVerified Customer
10
Category: Service
Excellent
The service is always excellent. They receive us and in the department and check us our with efficiency.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/09/2021
Service Type: Maintenance
10
Category: Service
Place to go
Always have your vehicle service at the dealer
THERESA L B. from Superior Hyundai responded on 09/09/2021 11:58 AM

I apologize we did not achieve our goal of 5 stars. My service manager will be reachin gout to you shortly 

Employees worked with
TB
THERESA L BAAS
Verified Customer
Heflin, AL
2020 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/25/2021
Service Type: Maintenance
verified customerVerified Customer
5
Category: Service
Schedulers need to know what a service cost and how long
I would rate this event at 3. Will I return…yes because I have to or warranty is voided.
Employees worked with
TB
THERESA L BAAS
Verified Customer
Lincoln, AL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Willing to do what you ask
Employees worked with
TB
THERESA L BAAS
Verified Customer
Anniston, AL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2021
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Consistent
Love my Elantra, perfect for my day to day life. Staff and service has been exceptional whole time.
Employees worked with
TB
THERESA L BAAS
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.