TRAVIS KUHN

Thank you for the great response. We appreciate you as a customer. We will let Travis know to keep up the good work. Thank you for all the kind words. 

 

I would like to apologize for the time taken on your last service. We will definitely try and be more attentive to your time in the future and get your vehicle in as soon as possible. At times we do get a delay in the vehicle that was being serviced prior to yours and it does take a bit longer to pull your vehicle in. Please let me know what I can do to help in the future. The survey is a direct reflection on Travis and his performance, I hope that we can resolve your concern and that we can have Travis earn a good 5 star review. 

I am so very sorry about the situation with the wash and the delay in time. I have had a conversation with the company that performs washes for us and they are fully aware of the situation and was told they will make sure it doesn't happen again. If there is anything I can do to assist you in the future please let me know. 

I am sorry about the time taken to service your vehicle. Please feel free to contact me directly if you have any concerns in the future. I will be having a conversation with my staff about the time taken for services. 

I do greatly appreciate the feedback. I will be looking into this situation and getting back to you on Monday. Please feel free to contact me via email if you wish to see about how we can resolve this situation. 

Mary,   

Per our conversation please except our apologies for the lack of communication on the last service. Thanks for the feedback and please feel free to see myself or Travis on any future service and I hope your next experience is much better. Thanks for taking the time to chat. Hope you have a great night. 

Mr. Eberhardt,

            I am so sorry you feel this way about our establishment. I spoke to you at the last visit and I believe that I was very sincere with my apology. If you were looking for some kind of compensation I wish we would have had that conversation while you were here. We normally don't order/ replace after-market equipment but in this case because of the unfortunate accident we had to order parts from a vendor and the service advisor was not made aware that the parts arrived. It is absolutely no excuse in any which way and hope that we can regain your trust in our dealership and continue to service your sons car in the future. I know at times mistakes are made and my technician feel very bad about the situation. Unfortunately he is no longer employed here and for that I'm sure nothing like this will happen in the future. The fact that the running board was damaged on the second time was out of our control. We have corrected the issues and hope we can wipe the slate clean and start our relationship all over again. Please feel free to contact me via email if I can help you in any which way. 

I am so sorry to hear that my staff had changed out your lic. plate I am pretty sure that this may have been a mistake by my porters because we always like to make sure and get it cleared by the customer. If you would like I can change the plate frames to another type, please feel free to contact me and I can send someone out with different frames. I have spoken to my staff and advised them to be VERY clear with the customer and advisor on the correct vehicle to swap frames with. I apologize once again. 

I would like to apologize about the miss-communication on behalf of our service department and the damage caused by our porter. If it has not yet been resolved please feel free to contact me and I will be more then happy to resolve any issues. Thank you for your business and hope to see or talk to you soon. 

Please contact me so we can discuss in detail what I caan do to assist you.

Thank you for letting us know so we can have the chance to make this right for you.

Please contact me so we can discuss what took place.

Thank you

We want to apologize to you first for the inconvenience we caused you.

Second we want to offer to come and pick up car and service it and then deliver it back to you.

Please contact Carlos Velasco our service manager to arrange for this to happen.

Thank you,