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SureCritic / Hyundai Dealer / Temecula Hyundai / TRAVIS KUHN
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TRAVIS KUHN

Temecula Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(586 reviews)
80

Reviews of TRAVIS KUHN

KL
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Karen L.
Menifee, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Close to home
I like having Temecula Hyundai close to my home. The employees are friendly and helpful.
Recommended
Employees worked with
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TRAVIS KUHN
Verified Customer
Temecula, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always Excellent Service
Temecula Hyundai has the best staff, from front office to service department. When I call to schedule an appointment I'm greeted by a friendly voice; the service department staff is always smiling and happy; and I'm in and out and on my way to work in a matter of minutes. At my last scheduled service appointment, another Hyundai owner drove her car into the service bay ignoring those of us who had been there waiting since before 7 AM. Staff was aware of her doing so and our vehicles were serviced in the order in which we arrived. EXCELLENT customer service - I've never had a problem at Temecula Hyundai. You have employees of whom you should be proud!!!!
Recommended
Employees worked with
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TRAVIS KUHN
GB
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Gerald B.
Murrieta, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly
With 37 complaints on the internet about the 2016 Tucson AC problem, Hyundai corporate should have taken action and alerted the dealerships.
Recommended
Employees worked with
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TRAVIS KUHN
Verified Customer
Murrieta, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
No Hassle
After only 23 months (and <13K miles) on my car, my battery was shot. When I called to inquire about a new battery, I was told it was under warranty, but I had to have the car present at the dealership to have it replaced. Since I couldn’t start my car, I asked if I could just bring the battery in to replace, they said since it was warranty related, the car had to be present, and informed me that I had Hyundai Assurance, and they would tow it to the dealership for free. I’m not sure how I didn’t know about this awesome service, but after brining my car in, they quickly (all in all about 45 minutes, but they were slammed and took me in without an appointment) replaced my battery with no hassles. They didn’t try to make my issue bigger than it was, try to sell me anything I didn’t need, or try to deny the warranty on the part in question. It was such a relief to know that they were really there for me and my needs and able to get me back on the road without a single cent out of pocket. This is the 3rd car I have bought from Temecula Hyundai (first two no problems, just upgrades!) and am very pleased with how well that have treated me while owning all three. I truly find comfort in owning my Elantra, having bought from this dealership.
Recommended
Employees worked with
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TRAVIS KUHN
MS
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Michael S.
Winchester, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick
I was in and out. Service reps were professional and expedited my service appointment
Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 10/06/2017 11:45 AM

Michael,

Travis and I want to thank you for your review of our team.

We strive each day to exceed our customers expectations and love a review like this.

Please let us know if we can help you in any way.

Thanks again,


Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with
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TRAVIS KUHN
DB
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David B.
Murrieta, CA
2013 Hyundai Genesis Co
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
SLOW.
Took longer than promised.
Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 10/06/2017 11:47 AM

David,

I'm so sorry we took longer than we promised.

We try to keep everything right on time but sometimes we miss the mark.

Please accept my apology and let me know if there's anything we can do to maki it up to you.

We appreciate your business.

Thank you,

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with
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TRAVIS KUHN
CW
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Charles W.
Temecula, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The staff
it is wrong that I must put something here, there U go
Recommended
Employees worked with
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TRAVIS KUHN
BG
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Brian G.
Hemet, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer service
Good customer services.
Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 10/02/2017 02:09 PM

Brian,

We miss Gabe too. 

We will continue to offer the same level of service you have had in the past and I'm super excited that you got to deal with Carlos.

Thanks again,

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with
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TRAVIS KUHN
JZ
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Jayson Z.
Fallbrook, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good people
Good service, good people
Recommended
Employees worked with
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TRAVIS KUHN
DD
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Douglas D.
Aguanga, CA
2017 Hyundai Ioniq Hybr
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/26/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
NEW CAR DEFECTIVE ENGINE
My brand new car car went in for an MIL warning which returned a code indicating a misfire in the # 4 cylinder, I had 505 miles on the BRAND NEW CAR ! Drove the car home and when we went out to start the car the MIL warning light was on again, this is unacceptable as far a I am concerned!!!
So although everyone is very nice at the dealership the car is back in and service said they were going to take the engine apart to find the problem. I bought a brand new car in good faith and got a car with a broken engine, this is unacceptable. So even though everyone is very nice unless I get some satisfaction out of the dealer I an giving a low rating.
I might be able to change that if the Dealer exchanges this new car with a replacement new car or the service department replaces the engine with a brand new engine!
Not Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 09/26/2017 01:51 PM

Please contact me so we can discuss in detail what I caan do to assist you.

Thank you for letting us know so we can have the chance to make this right for you.

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with
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TRAVIS KUHN
SA
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Sue A.
Murrieta, CA
2011 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer care. Smooth and friendly service makes it a pleasure to keep my car running smooth and safe for the road. I love my genesis coupe and will keep it forever. I trust the service to help me keep
I love my genesis coupe. I plan on keeping it forever. The service team is helping me do that. This team makes it enjoyable to keep my service up to date and running safely on the road.
Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 09/23/2017 02:22 PM

Thank You!

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with
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TRAVIS KUHN
Verified Customer
Murrieta, CA
2013 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/22/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Disappointed.
Attention to detail has declined.
Not Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 09/23/2017 02:21 PM

Please contact me so we can discuss what took place.

Thank you

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with
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TRAVIS KUHN
SH
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Steven H.
Laguna Niguel, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Fantastic customer service by Travis and the entire staff. If I am on vacation and in the area, I would definitely visit Temecula Hyundai again.
I would recommend Temecula Hyundai to all my family and friends.
Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 09/22/2017 10:20 AM

Thank you!

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with
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TRAVIS KUHN
Verified Customer
Menifee, CA
2015 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/19/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Horrible
Service dept promises times they can't keep even with an appointment!
Not Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 09/20/2017 10:42 AM

We want to apologize to you first for the inconvenience we caused you.

Second we want to offer to come and pick up car and service it and then deliver it back to you.

Please contact Carlos Velasco our service manager to arrange for this to happen.

Thank you,

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with
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TRAVIS KUHN
LH
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Lowell H.
Fallbrook, CA
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/19/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Very "Friendly Place" which I like.
Done in a timely manner. Good service.
Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 09/19/2017 01:22 PM

Thank you!

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with
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TRAVIS KUHN
MB
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Michael B.
Lake Elsinore, CA
2012 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/13/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Not Happy
Disappointed
Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 09/18/2017 09:20 AM

I'm so sorry.

Please contact me so we can make this right for you.

Thank You,

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with
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TRAVIS KUHN
WS
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William S.
Fallbrook, CA
2016 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/08/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
good service.
car wash could bin better
Recommended
Employees worked with
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TRAVIS KUHN
CP
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Carol P.
Murrieta, CA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly people, prompt service and nice lobby to wait in.
Love my Hyundai and rave about it to my friends.
Recommended
Employees worked with
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TRAVIS KUHN
LM
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Linda M.
Murrieta, CA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Very good customer service
Service was completed sooner than promised. Friendly and knowledgeable service writer. No additional costs.
Recommended
Employees worked with
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TRAVIS KUHN
JK
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Juliet K.
Murrieta, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Good service
Recommended
Employees worked with
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TRAVIS KUHN
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