TJ

Tyler Jorgensen

Mike White Ford of Coeur d'Alene

Overall Rating

4.8

(1051 reviews)

73

Reviews of Tyler Jorgensen

BC

BARBARA C.

Coeur D Alene, ID

08/05/2019

Verified Customer

Category: Service

Service Visit for oil change and check up

I love MW Ford. We came there because of John Mendonca- an amazing manager there. However on 2 different visits we have brought up concerns on the behavior of the Transmission and the brakes on the front drivers side. to the service team... they squeal and have since we bought the truck. The service folks have given us different explanations on what "MIGHT be the issues on both the Transmission concerns as well as the brakes... I would rather they take it apart and fix the issue. But what do I know :) other than that they are top notch.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/07/2019 09:13 AM

Hi Barbara, thank you for the kind review. We agree that John Mendonca is an amazing manager and we're lucky to have him! We're very cost conscious here at Mike White Ford and while we certainly have the ability to take your transmission and brakes apart, if the problem isn't immediately evident or identifiable, it's a very expensive inquiry and we don't want to have to charge you for that. When you have a moment, if you could call our Service Manager Ed Baker or Assistant Service Manager Chelsea White, we'd love to discuss the situation further in detail. Our number is (208) 664-9211. Thank you!

Employees worked with

Tyler Jorgensen

PC

PATRICK C.

Hayden Lake, ID

08/02/2019

Verified Customer

Category: Service

So so

It would be nice if the tire pressure was the same on all tires. Not 5 or 6 lbs all over the place , maybe we need a little more training and not trying to sell services that are way below Ford's suggested schedule .

Not Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/02/2019 04:00 PM

Patrick, thank you so much for the honest review. We sincerely apologize for your experience. We are always looking for areas of opportunity and I want you to be assured that we are going to reinforce proper tire pressure and procedures with our technicians. If you would like to discuss your experience further, please give our Service Manager Ed Baker or Assistant Service Manager Chelsea White a call at (208) 664-9211. Once again, we apologize and hope that you give us the opportunity to serve you better in the future.

Employees worked with

Tyler Jorgensen

DS

DAN S.

Post Falls, ID

07/02/2019

Verified Customer

Category: Service

Vehicle Full Service

They did a wonderful job on my vehicle, and I watched them drive it out to the parking lot and leave it. I assumed they were not finished, but after a half hour it hadn't moved so I asked when it would be done I was told not until the mechanic completes the paperwork. I waited a while longer and walked by my car where the paperwork was seen lying in the front seat. I am very disappointed that it took so long to get my vehicle back.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/03/2019 08:02 AM

Dan, I want to apologize for the lack of communication on our part. We are always looking to see where we need to work and improve and communication is clearly one of those areas. I am very glad that the work was done well and hope that if you choose to do business with us again, you have have a true 5 star experience. Thank you for your business!

Employees worked with

Tyler Jorgensen

Verified Customer

Post Falls, ID

Ford Expedition EL

06/12/2019

Verified Customer

Category: Service

Oil change

Wife had to go ask if her car was ready after seeing her vehicle sitting in the parking lot for over 15 minutes. Recommend being a little more on top of things when you have a customer waiting on there vehicle.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/13/2019 02:50 PM

Thank you so much for taking the time to write this review! If you would not mind giving me a call or sending me an email so I can gather all the data and facts, I would be more than happy to see what happened here so we can get this situation resolved. We appreciate you choosing Mike White Ford and I look forward to hearing from you.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Tyler Jorgensen

Verified Customer

Blanchard, ID

06/12/2019

Verified Customer

Category: Service

The Waiting Room and the Bullit Mustang

They didn’t check the air conditioning as I requested.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/13/2019 02:47 PM

I`m pleased to hear that you enjoyed our waiting room and BULLITT. If you would not mind reaching out to me either phone or email, so I can get your information so we can dig deeper into this! We appreciate you choosing Mike White Ford and I look forward to hearing from you.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Tyler Jorgensen

HV

HENERY V.

Dalton Gardens, ID

Ford Five Hundred

03/31/2019

Verified Customer

Category: Service

didnt like that I had to wait 1/2 hour after the service was done

Everything was great, friendly staff,
the only thing that upset me was I saw my car being parked after
the service, but it was 1/2 hour later that they came and got me.
I did not understand why it took so long to get me.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/03/2019 10:23 AM

Thank you so much for taking the time to share your thoughts Henery! If you would not mind giving me a call when you get a chance so we can discuss more of this over the phone. We appreciate you choosing Mike White Ford and look forward to hearing from you.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Tyler Jorgensen

KH

KENNETH H.

Hayden, ID

01/31/2019

Verified Customer

Category: Service

Service department

The lack of experience at the shop, hopefully that improves. It does appear to be getting a little better since the last time I tried to get my vehicle serviced in November. Thank you

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 01/31/2019 03:24 PM

Although 3 stars is a good rating, we always strive to provide our customers with a 5 star experience. We would love to hear more of your feedback to ensure that your next visit exceeds your expectations. It`s great to hear that we are making progress since November but please, feel free to give me or Ed Baker our Service Manager, a call if you have spare time!

Mallory Gregson
Internet Marketing Manager
mgregson@mikewhitefordcda.com
(208)-667-3510

Employees worked with

Tyler Jorgensen

Verified Customer

Post Falls, ID

11/21/2018

Verified Customer

Category: Service

employees not very well trained and don't know their products

service writer was condescending acting like I did not know any more about a vehicle than putting the key in, starting it and driving. He just started saying things that were B.S. to try to justify taking over an hour to do an oil change after waiting more than a week plus to get an appointment ( for an oil change? ) I can't see this dealer making it with this kind of service. The parts department is no better, young guy behind the counter does not know how to do his job and just starts with the B.S. talk making up stuff rather saying he is incompetent. I asked him how to turn side mirror heaters and he said they are on all the time so I said then if they are fogged up they must be defective then he states not necessarily. He told me the standard side mirror would cost $800.00 each ( I went to a ford parts website and found # 17682 right outer mirror, power heated memory folding body color for $315.43 ) not quite $800.00. The management might want to do some training of their employees. I previously had come in to find out what other years the running boards on my truck would fit and the same parts guy said that info was not in the computer, I highly dought that the parts department today can do less the what could be done back in the '70s. It sucks because of employees like yours and not having competition neer by this may be the last Ford I will own.

Not Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 11/23/2018 09:41 AM

Thank you for taking the time to write this review! We would like to continue doing business with you, if you would not mind giving me a call so we can discuss more about the situation to make this right. When you have a chance please give me a call at 208-667-3510. We appreciate you choosing Mike White Ford and look forward to hearing from you.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Tyler Jorgensen

Verified Customer

Athol, ID

05/19/2018

Verified Customer

Category: Service

Wait is forever

Every single time I need an oil change there are no same day appts available. I always have to schedule a week out. And even then I make an appt and it still takes a long time before my car is finished. Everything is always done correctly but not in a timely manner. I dropped my car off 2 hours before the scheduled appt because my day changed and my car still wasn’t ready for 3.5 hours!! Just for an oil change!

Recommended

Employees worked with

Tyler Jorgensen

Verified Customer

Coeur D Alene, ID

GMC Sierra 2500HD

05/15/2018

Verified Customer

Category: Service

There Staff are very polite and there service

There service is good when it comes oil Change checking the brakes and etc. But sometimes it depends on what kind of service they will do for your vehicle. Especially making sure that all caps are on like transmission, oil, coolant, window cleaner.

Recommended

Employees worked with

Tyler Jorgensen

RV

ROBERT V.

Mead, WA

Ford Super Duty F-350 SRW

04/25/2018

Verified Customer

Category: Service

Oil change

Didn't check the tire pressure when the tires were rotated

Recommended

Employees worked with

Tyler Jorgensen

SZ

SYLVIA Z.

Coeur D'Alene, ID

03/31/2018

Verified Customer

Category: Service

Great customer service

My husband and I both got our oil changed for his truck and my suv the same day. Tyler, who checked in the cars and checked us out, was so helpful and polite. He made sure to explain the details of our cars and everything we might need fixed in the future.

The only complaint I have is my suv had black grease in multiple spots on the roof. I have cloth material and it is beige so it is very noticeable. By the time I noticed all the spots they service center was closed.

Recommended

Employees worked with

Tyler Jorgensen

DH

DIANE H.

Pinehurst, ID

03/24/2018

Verified Customer

Category: Service

Waiting room nice

Waited 1 1/2 hours for an oil change.

Recommended

Employees worked with

Tyler Jorgensen

MH

MITCH H.

Post Falls, ID

Ford Super Duty F-250 SRW

02/28/2018

Verified Customer

Category: Service

Oil change appointment

When I made the appointment for my wife to bring our pickup in for an oil change I was told it would take about an hour so my wife scheduled the rest of her day accordingly. My wife asked why it took almost 2 hours and was told that you booked a lot of oil changes for the day. I rarely give a 5-star rating to anyone but in this case would have likely given at least a 4-star rating if you hadn't overbooked for the day so our appointment could be completed on time.

Recommended

Ed B., Service Manager from Mike White Ford of Coeur d'Alene responded on 02/28/2018 05:25 PM

contacted customer to apologize for booking challenges and length of service time. Offered to provide next service at no charge to show customer we can provide timely service. Looking forward to show customer great service.

Employees worked with

Tyler Jorgensen

BB

BRUCE B.

Coeur D'Alene, ID

Ford Super Duty F-350 SRW

10/31/2021

Verified Customer

6

Category: Service

recent oil change

I purchased my F-350 2 years ago with approx. 40,000 miles. Could not tell when fuel filters were changed, and so I changed them at about 40,000 miles. When in for oil change 6 months ago at 52,000 miles, service advisor asked if I wished fuel filters changed. He stated they should be changed every 15,000 miles. This did not sound correct, and so I read diesel maintenance manual. It states to replace them every 30,000 miles, unless driving in dusty conditions or heavy towing. Neither of these apply to me. When I was in for oil change at 57,000 miles, service advisor once again asked if I wished fuel filters changed. Once again, I said no as it is not due until 70,000 miles. I stated that if he could show me in writing why I should have them replaced after 17,000 miles I would do so. This written proof was not forthcoming.
As a consumer, I feel Mike White Ford is trying to run up my bill.
As a physician, I do not run up a bill on my patients, to increase my income.
If I am missing the point in this fuel filter replacement issue, please advise!

Employees worked with

Tyler Jorgensen

Verified Customer

Post Falls, ID

10/18/2021

Verified Customer

5

Category: Service

Oil change was fine, service kind of rude

I always get my oil changes done here and every single time it feels like the guys checking me in for my appointment and doing my paperwork afterwards could not be less interested. They always do the paperwork super fast and don’t hardly acknowledge me beyond the fact that I’m standing right in front of them. At my most recent appointment, the person who called me after my car was done was making friendly conversation with someone else right next to me when I came to pick up the car, but he was short and rude with me. They do good work but their service employees clearly don’t care when a girl walks up to their desk. It’s disappointing.

Employees worked with

Tyler Jorgensen

MW

MICHAEL W.

Coeur D Alene, ID

10/03/2021

Verified Customer

9

Category: Service

accomodating

always the excellent service

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/04/2021 03:33 PM

Michael, thank you for the excellent review! We're so glad that you had such a pleasant service experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Tyler Jorgensen

Verified Customer

Blanchard, ID

Ford Super Duty F-250 SRW

09/18/2021

Verified Customer

8

Category: Service

Quick, cookie cutter service

Brought my vehicle in for oil change and service. Check in was fast but lacked any personal touch. Service on my vehicle was timely but with an attempt to upsell me on items covered in my service plan.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/20/2021 03:01 PM

Anonymous, thank you for the detailed review. We really appreciate your honest feedback and will discuss your appointment with our advisor team to ensure that you feel more personalized and less pressure with your next experience, should you give us the opportunity to serve you again.

Employees worked with

Tyler Jorgensen

MS

MARK S.

Rathdrum, ID

07/30/2021

Verified Customer

Category: Service

Costumer service is great

They did a great job servicing my truck however it appears they forgot to reset my oil life monitor and ran over time by about 20 minutes so I was late to work but it was all good.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/04/2021 02:01 PM

Mark, thank you for the kind review. If you would like to swing by, we'd be happy to reset that oil life monitor for you! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Tyler Jorgensen

SF

STEPHEN F.

Athol, ID

07/22/2021

Verified Customer

Category: Service

Friendly service

Friendly and good service. But the last time I had my vehicle serviced, the tire psi was not correct. The brand of tire I have, the recommended psi is 51. This time when I took the vehicle in for service, I informed the tech the recommended psi for the tires. Again the tires were set at 35 psi.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/03/2021 04:47 PM

Stephen, thank you for the kind review! Friendly and good service are two of our biggest goals. We're sorry to hear about the PSI being wrong for a second time. Thank you for letting us know again so that we can address it with our team. This issue shouldn't happen again. Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

Tyler Jorgensen

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