Verified CustomerAnonymous, thank you for the great review! We're so glad that we're moving in the right direction and continuing to earn your business! We will keep working to make your next visit even better! Thank you for choosing Mike White Ford!
Verified CustomerAnonymous, thank you for the nice review! We're very glad that you enjoyed your interactions with our staff and that your services went well. We're always striving to improve and would love to know how we could have made your 4 star experience into a 5 star. If you feel so inclined, please respond via email and let us know! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerRoy, thank you for the 4 star review. We're so glad that your service work went according to schedule and that you enjoyed meeting our service staff. If there is anything that we can do to turn your 4 star experience into a 5 star one, please let us know! We're always looking to improve. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerCharles, thank you for the great review. We appreciate the compliments and look forward to serving you again in the future! We're so glad that our employees seem happy and are doing a good job! That's what we like to hear! Thank you for choosing Mike White Ford!
Verified CustomerThomas, thank you for the excellent review. We're all a huge family over here and we all consider ourselves very lucky to be part of it, no matter the role. It was truly a pleasure to serve you and your F150. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerDarin, thank you for the good review! We're sorry that we didn't notify you when your vehicle was ready, but thank you for letting us know so that we can work on improving that with our service writers. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerMichael, thank you for the 4 star rating. We're glad that your service experience went well. We do offer on-line scheduling so I'm not sure if you were given an incorrect URL or if the site had a temporary outage. The next time that you need service, I recommend visiting this website directly https://www.mikewhitefordcda.net/xtime/schedule-service.htm Thank you for choosing Mike White Ford. We look forward to serving you again in the future!
Verified CustomerAnonymous, thank you for the 4 star review! We're very sorry that we weren't able to meet your or our expectations of service. We will have a discussion with our team so that we can work on a process to make sure that this doesn't happen again. Thank you for choosing Mike White Ford! We look forward to serving you again in the future.
Verified CustomerWilliam, thank you for the open and honest review. We apprecciate you taking the time to write out such excellent and well thought out suggestions and will certainly bring up your points to our management team! We apologize for any possible embarassment or feeling uncomfortable! That was never our purpose and we're sad to hear that even one person felt less than fantastic with the program. Thank you again for your openness and we hope to have the opportunity to serve you again in the future.
Verified CustomerCynthia, thank you for the 4 star review! 15 year is a very long time to be loyal to a dealership and we really appreciate it! We apologize for not communicating the box for rear lighting when you picked up your vehicle. If you would like to make another appointment, we'd be happy to work on a solution with you. We will make sure to pass along your kind words to Lujeanne, who we fully agree is wonderful! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerHi Robert, thank you for leaving a 4 star review. We're so sorry bout the hub wheel cover. It has just arrived and your service writer will be calling you tomorrow to get the installation set up at your convenience. Thank you for choosing Mike White Ford! We hope that this experience doesn't negatively color your view of us and that you give us the chance to show you our normal process and results.
Verified CustomerEd, thank you for the 5 star review! We're so glad that your oil change went so well! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerAnonymous, thank you for the review. We're very sorry about what happened at the conclusion of your service visit. We agree - you shouldn't have to wait 30+ minutes once the car is done to receive it. We will be reviewing the process with our team to ensure that this doesn't happen again. Thank you for bringing it to our attention. We hope to see you again so that you can experience a true 5 star visit to our dealership.
Verified CustomerAnonymous, thank you for the kind review! We're glad that you overall had a good experience but we'd like to make it better. If you contact me at marketing@mikewhitefordcda.com, I'd be more than happy to provide you with a free car wash coupon so that we can make sure that not only will your wheels and tires look good, but your whole car will be clean and sparkling! Thanks for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerDavid, thank you for the great review! We'll make sure to give Tyler a well deserved "Attaboy!" and tell his manager as well. Thank you for choosing Mike White Ford! We look forward to showing you a true 5 star experience on your next visit with us!
Verified CustomerStephen, thank you for the good review! We're so glad that your service went well and apologize that your maintenance package was not noted on your account. Rest assured, it is noted on there now! Thank you for choosing Mike White Ford. We look forward to serving you again in the future!
Verified CustomerCharles, thank you for the thorough review. We agree - there is always room for improvement and we're trying every day! We have undergone a lot of changes in the past year and a half and are always trying to better ourselves and each other.
We thank you for giving us another chance after what sounds like a less than stellar experience with a previous incarnation of the store and invite you to come back whenever you like. We thank you for the opportunity to serve you and look forward to serving you again in the future.
Verified CustomerCharles, thank you for the good reivew. We're glad that you work was completely on time and in a correct manner. We hope to see you again at Mike White Ford so that we can show you a true 5 star experience.
Verified CustomerRiley, thank you so much for the kind review. I would like to apologize for the tardiness in completion of your service. We always strive to meet or beat our promise times and it looks like we had an unexpected situation arise with another vehicle that prevented us from meeting our promise time for you. It's certainly not an excuse but we would like to apologize again. Hopefully you will give us the chance to give you a true 5 star customer experience in the future! Thank you for choosing Mike White Ford!
Verified CustomerStephen, thank you so much for your feedback. I tried to call you to discuss the matter, but I left you a message. We always try to meet our done time and something must have happened in terms of extenuating situations with another customer's vehicle. It is not an excuse by any means and I fully apologize. We appreciate your business and hope that your next visit will be a true 5 star experience.
