ReScore Reviews™ (3)
Thank you for your feedback, we use all our our client feedback in our safety and training meetings. This topic has been covered extensively so there are no issues in the future. We have set up reminder flags on your accounts to help ensure your vehicles get the appropriate engine oil type. We look forward to seeing you in the future.
Did not put no oil chg sticker in my window for future.
I mailed out an oil change sticker to you the other day, sorry we forgot to put one in your vehcile. We hope to see you again in the future. Thank you
We repaired the damage from when your ball joint separated and mentioned that there was also noise from your shocks and struts when we test drove it after the repairs.
If it is making any new noises since the repair and would like us to double check our work or look into it further, please stop by or call for an appointment.
We're sorry we were unable to get your vehicle done in the time that you had hoped for. We did our best to get it into the shop and finished as soon as we could. We appreciate hearing your feedback and hope you will give us another chance in the future!
Thank you for being a regular customer. We apologize that it took so long to get your vehicle back to you. We get very busy around holidays, and we had a full schedule when your vehicle was towed in. We're glad we were able to get your car back to you the same day but wish we could have gotten it back to you sooner.
We hope you will continue to call us for your future auto repair needs. Thank you.
Thanks for your review, Philip!
We checked the water pump on your car right away. Thankfully it was ok because that repair would have cost over $600 and was not necessary. We checked for leaks and found the radiator cap was not holding pressure and was leaking. At this time we should have checked for additional leaks but we knew you were in a hurry so we finished up and got you going.
When you called back later that morning we had you bring it right over so we could re check it. At that time we found an additional problem and fixed it right away.
I know these things can be frustrating but were trying to work within your budget and the time lines you allowed us. In the future we promise to serve you better.
I am sorry to hear you were surprised with a bill. Our normal practice is to make sure our clients know what they need to spend before any work is performed. In the future we will make sure all repair cost are discussed with you in detail to avoid any surprises. I know than unexpected expenses can be difficult to manage and I would like to make this up to you.
Thanks for the recommendation, Dylan. If there's anything you weren't satisfied with during your last visit, please let us know.