ReScore Reviews™ (11)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.09091/5Overall Rating 2.09091/5rating 2.09091rating 2.09091rating 2.09091
91% Would Recommend
100% Business Response
Latest Review about 7 hours ago
Andrea S. on 04/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"In and out"
The service advisor and technicians were very friendly and thorough.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/18/2018
Service Type: Maintenance
Review Created: 04/24/2018 07:06 AM
Verified Customer on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
The work was completed in a timely manner and the vehicle runs great. The Service Rep was outstanding in getting the correct work done and applied appropriate discounts from coupons.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 04/19/2018
Service Type: Maintenance
Review Created: 04/23/2018 07:45 PM
William G., Service Manager at Auffenberg Hyundai responded on 04/24/2018

Thank you for taking the time to write your review, I am very happy we were able to be helpful. We appreciate your business and value our customers, Thanks for the 5 stars. If you ever have questions, feel free to reach to to us via the number below. Have a wonderful week and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Michael G. on 04/23/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"fast and excellent service"
excellent.excellent,excellent
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 04/19/2018
Service Type: Maintenance
Review Created: 04/23/2018 03:09 PM
William G., Service Manager at Auffenberg Hyundai responded on 04/24/2018

Michael,

Thank you for taking the time to write your review, I am very happy we were able to be helpful. We appreciate your business and value our customers, If you ever have questions, feel free to reach to to us via the number below. Have a wonderful week and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service as usual"
Thanks for timely and good service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/18/2018
Service Type: Maintenance
Review Created: 04/23/2018 11:38 AM
William G., Service Manager at Auffenberg Hyundai responded on 04/23/2018

Thank you for taking the time to write your review, I am very happy we were able to be helpful. We appreciate your business and value our customers, Thanks for the 5 stars. If you ever have questions, feel free to reach to to us via the number below. Have a wonderful weekend and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer on 04/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"they were fast and friendly"
a good deal
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 04/17/2018
Service Type: Maintenance
Review Created: 04/20/2018 08:04 PM
William G., Service Manager at Auffenberg Hyundai responded on 04/23/2018

Thank you for taking the time to write your review, I am very happy we were able to be helpful. We appreciate your business and value our customers, Thanks for the 5 stars. If you ever have questions, feel free to reach to to us via the number below. Have a wonderful weekend and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer on 04/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast"
Quick!
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/20/2018 04:49 PM
William G., Service Manager at Auffenberg Hyundai responded on 04/23/2018

Thank you for taking the time to write your review, I am very happy we were able to be helpful. We appreciate your business and value our customers, Thanks for the 5 stars. If you ever have questions, feel free to reach to to us via the number below. Have a wonderful weekend and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Rebecca M. on 04/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service!!!"
Professional attitude and service from everyone!!!!
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/20/2018 03:52 PM
William G., Service Manager at Auffenberg Hyundai responded on 04/23/2018

Rebecca,
Thank you for taking the time to write your review, I am very happy we were able to be helpful. We appreciate your business and value our customers, Thanks for the 5 stars. If you ever have questions, feel free to reach to to us via the number below. Have a wonderful weekend and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer on 04/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome service department!"
Awesome service department!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/17/2018
Service Type: Maintenance
Review Created: 04/20/2018 07:54 AM
William G., Service Manager at Auffenberg Hyundai responded on 04/23/2018

Thank you for taking the time to write your review, I am very happy we were able to be helpful. We appreciate your business and value our customers, Thanks for the 5 stars. If you ever have questions, feel free to reach to to us via the number below. Have a wonderful weekend and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Stephanie F. on 04/19/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good price great place to wait"
The price is comparable to a quick lube place but I felt the quality is much higher. The facilities were beautiful and very comfortable for the hour or so wait.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/19/2018 09:21 PM
William G., Service Manager at Auffenberg Hyundai responded on 04/20/2018

Stephanie,
Thank you for taking the time to write your review, I am very happy we were able to be helpful. We appreciate your business and value our customers, If you ever have questions, feel free to reach to to us via the number below. Have a wonderful week and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Steve H. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Manager"
Bill at Auffenberg Hyundai in O’Fallon IL. was fantastic to work with. Work was completed well ahead of schedule with perfection. We left the dealership for a 3 1/2 hour trip with no worries.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/13/2018
Service Type: Repair
Review Created: 04/19/2018 07:18 PM
William G., Service Manager at Auffenberg Hyundai responded on 04/20/2018

Steve,
Thank you Steve for taking the time to write your review, I am very happy we were able to be helpful. We appreciate your business and value our customers, Thanks for the 5 stars. If you ever have questions, feel free to reach to to us via the number below. Have a wonderful weekend and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Jennifer C. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"High rating because of Phillip"
I wasn’t happy with a lot of things from the dealer, but giving a high rating only because Phillip in Service was so helpful and did what he could to make a bad situation better for us. He should get a raise!!
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 04/12/2018
Service Type: Repair
Review Created: 04/19/2018 04:06 PM
William G., Service Manager at Auffenberg Hyundai responded on 04/20/2018

Jennifer,
Thank you for taking the time to write your review, I am very happy we were able to be helpful. We appreciate your business and value our customers, Thanks for the 5 stars. If you ever have questions, feel free to reach to to us via the number below. Have a wonderful week and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Joseph L. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good service"
good service,albeit a bit slow - mr conreaux very pleasant.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 04/16/2018
Service Type: Repair
Review Created: 04/19/2018 08:56 AM
William G., Service Manager at Auffenberg Hyundai responded on 04/19/2018

Joseph,
Thank you for taking the time to write your review, I am very happy we were able to be helpful. We appreciate your business and value our customers, Thanks for the 5 stars. If you ever have questions, feel free to reach to to us via the number below. Have a wonderful week and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer on 04/18/2018
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Ok place, Bad experience"
Clean and tidy on the inside, just had a bad experience first time visiting. May be misinformed on certain things depending on who you work with.
Vehicle: 2007 Hyundai Azera
Category: Service
Service Date: 03/29/2018
Service Type: Repair
Review Created: 04/18/2018 09:54 AM
William G., Service Manager at Auffenberg Hyundai responded on 04/18/2018

Thank you for taking the time to write your review, I am very sorry for the way things were handled, My name is Bill I ended up helping and taking care of you. We do value our customers and hope to make sure these things don't happen.  If you ever have questions, feel free to reach to to us via the number below. Have a wonderful week and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
William W. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service, good people, good coffee"
Same as above
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 04/09/2018
Service Type: Maintenance
Review Created: 04/17/2018 10:18 AM
William G., Service Manager at Auffenberg Hyundai responded on 04/18/2018

William,
Thank you for taking the time to write your review, I am very happy we were able to be helpful. We appreciate your business and value our customers, Thanks for the 5 stars and we do love our coffee.  If you ever have questions, feel free to reach to to us via the number below. Have a wonderful week and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Teri D. on 04/17/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Attention was given quickly"
The staff attended to my need quickly. However there was no service update. The young lady that pulled my car in was very nonchalant. The service attendee didn't review services provided. Overall the work was done
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 04/11/2018
Service Type: Repair
Review Created: 04/17/2018 08:20 AM
William G., Service Manager at Auffenberg Hyundai responded on 04/17/2018

Teri,
Thank you for taking the time to write your review, I am very happy we were able to be helpful. We appreciate your business and value our customers, I will speak with my service team about explaining all service repairs completed going forward.  If you ever have questions, feel free to reach to to us via the number below. Have a wonderful week and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Mark R. on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great dealership!"
Everything taken care. Excellent job!!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/16/2018 02:17 PM
William G., Service Manager at Auffenberg Hyundai responded on 04/17/2018

Mark,
Thank you for taking the time to write your review, I am very happy we were able to be helpful. We appreciate your business and value our customers, Thanks for the 5 stars. If you ever have questions, feel free to reach to to us via the number below. Have a wonderful week and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Nathan G. on 04/15/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly and welcoming"
Service was fast and staff is very friendly and helpful to my needs. This has always made me think I’ll continue to buy vehicles at Auffenberg.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 04/10/2018
Service Type: Maintenance
Review Created: 04/15/2018 04:38 PM
William G., Service Manager at Auffenberg Hyundai responded on 04/16/2018

Nathan,
Thank you for taking the time to write your review, I am very happy we were able to be helpful. We appreciate your business and value our customers, Please let us know how we can earn the 5th star. If you ever have questions, feel free to reach to to us via the number below. Have a wonderful weekend and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Tyler A. on 04/15/2018
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"engines no good, service, no good, worst experience"
I'm not exactly sure. Most of the population is pretty clueless about mechanics and what goes in to a car. But when you turn in a vehicle to YOUR DEALERSHIP, you expect trust with them. I can't trust you guys anymore. For instance, the first time we were there, we went in for a wheel alignment, an oil change, and two new tires for the car. This took over 5 hours. I'm not a mechanic and I only know the basics, but I can change oil in a car in a half hour, plus the alignment and two tires put on? That shouldn't take more than two hours. And then to have the very same car for 3 months? Now, it stinks like gas, our radio had been messed with, and it couldn't even make it home after sitting in your shop rotting for three months. I made three car payments on this car and didn't drive it a mile. Now I can't even trust you guys that the engine won't go out in another 4 years. Is that the kind of reputation you want to have with your customers?
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 04/11/2018
Service Type: Repair
Review Created: 04/15/2018 02:41 PM
William G., Service Manager at Auffenberg Hyundai responded on 04/16/2018

Tyler,
Thank you for taking the time to write your review, I am very sorry for the concerns you experienced with the service here at Auffenberg, We appreciate your business and value our customers, The parts being on back order from the manufacture was a big delay.  If you ever have questions, feel free to reach to to us via the number below. Have a good week.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Jeffrey K. on 04/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Scheduled service was prompt and complete
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/09/2018
Service Type: Maintenance
Review Created: 04/15/2018 07:07 AM
William G., Service Manager at Auffenberg Hyundai responded on 04/16/2018

Jeffrey,
Thank you for taking the time to write your review, I am very happy we were able to be helpful. We appreciate your business and value our customers, Thanks for the 5 stars. If you ever have questions, feel free to reach to to us via the number below. Have a wonderful week and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer on 04/13/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly service"
The staff is very friendly and pays attention to your needs and questions.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/06/2018
Service Type: Maintenance
Review Created: 04/13/2018 05:24 PM
William G., Service Manager at Auffenberg Hyundai responded on 04/16/2018

Thank you for taking the time to write your review, I am very happy we were able to be helpful. We appreciate your business and value our customers. If you ever have questions, feel free to reach to to us via the number below. Have a wonderful week and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
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