Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

2867 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.214285/5Overall Rating 4.214285/5Overall Rating 4.214285/5Overall Rating 4.214285/5rating 4.214285
Original
Overall Rating 2.07143/5Overall Rating 2.07143/5rating 2.07143rating 2.07143rating 2.07143
92% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
O Fallon, IL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Okay
NO comment
William G., Service Manager from Auffenberg Hyundai responded on 09/20/2019

Thank you so much for taking the time to write your review,  We appreciate your business and we will always give you great service , Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

MD
Marion D.
Belleville, IL
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
service
Friendly people and great service.
William G., Service Manager from Auffenberg Hyundai responded on 09/20/2019

Marion,
Thank you so much for taking the time to write your review,  We appreciate your business and we will always give you great service , Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

PW
Pamela W.
East Saint Louis, IL
2013 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2019 Category: Service
Tv room
Its a nice place
William G., Service Manager from Auffenberg Hyundai responded on 09/20/2019

Pamela,
Thank you so much for taking the time to write your review,  We appreciate your business and we will always give you great service , Please let us know how we can earn the 5th star,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

RP
Roger P.
Fairview Heights, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Nice people to work with
My wife's Tucson looked great after the auto butler.
William G., Service Manager from Auffenberg Hyundai responded on 09/20/2019

Roger,
Thank you so much for taking the time to write your review,  We appreciate your business and we will always give you great service we love our Autobutler system, Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

JM
Joe M.
St. Louis, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Worth the 20 miles drive
From the minute I called everyone was more then happy to help and get my repairs done to the car.
William G., Service Manager from Auffenberg Hyundai responded on 09/20/2019

Joe,
Thank you so much for taking the time to write your review,  We appreciate your business and we will always give you great service , Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

RW
Roberta W.
Lenzburg, IL
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Title?
I did not come for auto repair. I came to have my mileage recorded for the mileage rebate. The gentleman that waited on me was very polite and took down my mileage and quickly recorded it in the computer but the Hyundai center that processes the rebate has no report of it as of this morning? Thank you
William G., Service Manager from Auffenberg Hyundai responded on 09/20/2019

Roberta,
Thank you so much for taking the time to write your review,  We appreciate your business and we will always give you great service , Thank you for the 5 star rating it sometimes takes 4-6 weeks on refund,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

ES
Ellen S.
West Salem, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Great Service
I appreciate that if I need a part or filter. They explain what is wrong and usually show me the part.
William G., Service Manager from Auffenberg Hyundai responded on 09/17/2019

Ellen,

Thank you so much for taking the time to write your review, We appreciate your business and we will always give you great service , Thank you for the 5 star rating, If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Belleville, IL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2019 Category: Service
Prompt service
Took my vehicle on time and serviced it promptly
William G., Service Manager from Auffenberg Hyundai responded on 09/17/2019

Thank you so much for taking the time to write your review, We appreciate your business and we will always give you great service , Thank you for the 5 star rating, If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Maryville, IL
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2019 Category: Service
Service
Very thorough
William G., Service Manager from Auffenberg Hyundai responded on 09/15/2019

Thank you so much for taking the time to write your review,  We appreciate your business and we will always give you great service , Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

CJ
Christina J.
Centreville, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2019 Category: Service
The people
Good service and friendly people
William G., Service Manager from Auffenberg Hyundai responded on 09/15/2019

Christina,
Thank you so much for taking the time to write your review,  We appreciate your business and we will always give you great service , Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

RG
Rob G.
Edwardsville, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019 Category: Service
Fast service, clean waiting area, coffee and tea available.
Hyundai is good about recalls and service bulletins. Drove into the service Bay. Got coffee watch a little TV. Very clean place very friendly people.
William G., Service Manager from Auffenberg Hyundai responded on 09/15/2019

Rob,
Thank you so much for taking the time to write your review,  We appreciate your business and we will always give you great service , Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

DH
Diana H.
O Fallon, IL
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019 Category: Service
Scheduled maintenance appointment.
We were an early arrival to be worked into the schedule. We had the car back within a couple of hours. Really appreciated them getting us in on the day we needed.
William G., Service Manager from Auffenberg Hyundai responded on 09/15/2019

Diana,
Thank you so much for taking the time to write your review,  We appreciate your business and we will always give you great service , Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

JR
Jane R.
Fairview Heights, IL
2007 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019 Category: Service
Friendly and knowledgeable
Everyone was accommodating
William G., Service Manager from Auffenberg Hyundai responded on 09/15/2019

Jane,
Thank you so much for taking the time to write your review,  We appreciate your business and we will always give you great service , Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

TW
Tina W.
O Fallon, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Great and timely service
Service was great and quick!
William G., Service Manager from Auffenberg Hyundai responded on 09/13/2019

Tina,
Thank you so much for taking the time to write your review,  We appreciate your business, Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

GC
Gina C.
Collinsville, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Amazing customer service!
Everyone is very nice and professional! So far everything has been great! Excellent customer service! Keep up the great work!
William G., Service Manager from Auffenberg Hyundai responded on 09/13/2019

Gina,
Thank you so much for taking the time to write your review,  We appreciate your business and we will always give you great service , Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Maryville, IL
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Done right and fast
Diagnosed the problem and parts were in stock so it fast and easy. Came in and got what I wanted done.
William G., Service Manager from Auffenberg Hyundai responded on 09/13/2019

Thank you so much for taking the time to write your review,  We appreciate your business, Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Caseyville, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Friendly and reliable service!
SO helpful and knowledgeable about my Sonata! Thanks to the service department and for providing me with a loaner car. You gave me peace of mind knowing my car was in reliable hands...Thank you Jeff Underwood! Oh, and thank you for washing my car :)
William G., Service Manager from Auffenberg Hyundai responded on 09/11/2019

Thank you so much for taking the time to write your review,  We appreciate your business, Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
O Fallon, IL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Responsive to service needs
Thanks for always providing excellent service.
William G., Service Manager from Auffenberg Hyundai responded on 09/11/2019

Thank you so much for taking the time to write your review,  We appreciate your business we will always do our best for our customers, Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

GS
Geoffrey S.
Saint Louis, MO
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Scheduled Appointment
I scheduled my appointment and I just drove right in....no waiting. They did the service checks, oil change, and tire rotation.
William G., Service Manager from Auffenberg Hyundai responded on 09/11/2019

Geoffrey,
Thank you so much for taking the time to write your review,  We appreciate your business, Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Shiloh, IL
2013 Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Clean, friendly
Job completed on time.
William G., Service Manager from Auffenberg Hyundai responded on 09/11/2019

Thank you so much for taking the time to write your review,  We appreciate your business, Thank you for the 5 star rating,  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com