ReScore Reviews™ (11)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.09091/5Overall Rating 2.09091/5rating 2.09091rating 2.09091rating 2.09091
91% Would Recommend
100% Business Response
Latest Review about 15 hours ago
John C. on 02/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Ability to use a loaner car"
Excellent work
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/23/2018 08:11 PM
William T. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wiliam Tottleben"
well organized
very clean
several technicians offered to help
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 02/20/2018
Service Type: Repair
Review Created: 02/22/2018 11:10 AM
William G., Service Manager at Auffenberg Hyundai responded on 02/22/2018

William,
Thank you for taking the time to write your review and the kind words I am very happy we were able to be helpful. We appreciate your business and your feedback, The 5 star review is great, If there is anything we can improve upon, please feel free to let us know. We want to make sure every customer is taken care of! Have a wonderful weekend and we look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Eric S. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Staff"
Staff was helpful and very friendly.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/22/2018 10:40 AM
William G., Service Manager at Auffenberg Hyundai responded on 02/22/2018

Eric,
Thank you for taking the time to write your review and the kind words I am very happy we were able to be helpful. We appreciate your business and your feedback, The 5 star review is great, If there is anything we can improve upon, please feel free to let us know. We want to make sure every customer is taken care of! Have a wonderful weekend and we look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Myles H. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Overall service"
Excellent, as usual.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/20/2018
Service Type: Repair
Review Created: 02/22/2018 10:39 AM
William G., Service Manager at Auffenberg Hyundai responded on 02/22/2018

Myles,
Thank you for taking the time to write your review and the kind words. We appreciate your business and your feedback, The 5 star review is great . I'm happy to see you were satisfied with your last visit. If there is anything we can improve upon, please feel free to let us know. We want to make sure every customer is taken care of! Have a wonderful weekend and we look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Carlita R. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"pleasant and accommodating"
pleasant and accommodating
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/22/2018 04:22 AM
William G., Service Manager at Auffenberg Hyundai responded on 02/22/2018

Carlita,
Thank you for taking the time to write your review and the kind words. We appreciate your business and your feedback, The 5 star review is great . I'm happy to see you were satisfied with your last visit. If there is anything we can improve upon, please feel free to let us know. We want to make sure every customer is taken care of! Have a wonderful weekend and we look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Vicki H. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Phyl, Barry, in service are awesome!!
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 02/19/2018
Service Type: Maintenance
Review Created: 02/21/2018 08:01 PM
William G., Service Manager at Auffenberg Hyundai responded on 02/22/2018

Vicki,
Thank you for taking the time to write your review and the kind words, Phil and Barry are a big part of our dealership family. We appreciate your business and your feedback, The 5 star review is great . I'm happy to see you were satisfied with your last visit. If there is anything we can improve upon, please feel free to let us know. We want to make sure every customer is taken care of! Have a wonderful weekend and we look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Michele M. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Department "
Phil is the best! He cares and does what he can to help you out. I would have a hard time coming back if Phil left.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 02/19/2018
Service Type: Maintenance
Review Created: 02/21/2018 06:06 PM
William G., Service Manager at Auffenberg Hyundai responded on 02/22/2018

Michele,
Thank you for taking the time to write your review and the kind words and we are glad Phil is a part of our team. We appreciate your business and your feedback, The 5 star review is great . I'm happy to see you were satisfied with your last visit. If there is anything we can improve upon, please feel free to let us know. We want to make sure every customer is taken care of! Have a wonderful weekend and we look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Teresa K. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They are friendly and always find out what I need done."
Service is always great - dealership is always clean and comfortable while waiting.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/21/2018 05:35 PM
William G., Service Manager at Auffenberg Hyundai responded on 02/22/2018

Teresa,
Thank you for taking the time to write your review and the kind words. We appreciate your business and your feedback, The 5 star review is great . I'm happy to see you were satisfied with your last visit. If there is anything we can improve upon, please feel free to let us know. We want to make sure every customer is taken care of! Have a wonderful weekend and we look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Karon C. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great services "
Great services
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 02/19/2018
Service Type: Maintenance
Review Created: 02/21/2018 12:13 PM
William G., Service Manager at Auffenberg Hyundai responded on 02/22/2018

Karon,

Thank you for taking the time to write your review. We appreciate your business and your feedback, The 5 star review is great . I'm happy to see you were satisfied with your last visit. If there is anything we can improve upon, please feel free to let us know. We want to make sure every customer is taken care of! Have a wonderful weekend and we look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Marsha W. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service!"
The Service Department at Auffenberg Hyundai does an excellent job of taking care of your car! The staff is friendly and courteous and they go the extra mile to make sure you are satisfied! My car always gets a thorough evaluation and I am apprised of anything that needs to be done. I would definitely recommend this Service Department!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/21/2018 07:42 AM
William G., Service Manager at Auffenberg Hyundai responded on 02/22/2018

Marsha,
Thank you for taking the time to write your review and the kind words. We appreciate your business and your feedback, The 5 star review is great . I'm happy to see you were satisfied with your last visit. If there is anything we can improve upon, please feel free to let us know. We want to make sure every customer is taken care of! Have a wonderful weekend and we look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Roy L. on 02/20/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"oil change"
provided the service in a timely manner
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/20/2018 06:53 PM
William G., Service Manager at Auffenberg Hyundai responded on 02/21/2018

Roy,
I would like to thank you for taking the time to give us some feedback. I'm happy to hear you had a great visit with us! We appreciate our customers and do everything we can to make sure they are taken care of, Please let us know how we can earn the  5th star! If you ever have any questions, please feel free to reach out to us via the number below. Have a wonderful week and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Gary J. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Service was very quick and complete.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/20/2018 05:19 PM
William G., Service Manager at Auffenberg Hyundai responded on 02/21/2018

Gary,

I would like to thank you for taking the time to give us some feedback. I'm happy to hear you had a great visit with us! We appreciate our customers and do everything we can to make sure they are taken care of, Thank you for the 5 stars! If you ever have any questions, please feel free to reach out to us via the number below. we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
They offer a free car wash with the oil change so don't wash your car the night before like I did.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/20/2018 01:03 PM
William G., Service Manager at Auffenberg Hyundai responded on 02/21/2018

I would like to thank you for taking the time to give us some feedback. I'm happy to hear you had a great visit with us! We appreciate our customers and do everything we can to make sure they are taken care of, Thank you for the 5 stars! If you ever have any questions, please feel free to reach out to us via the number below. Have a wonderful week and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Judealyne M. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Very helpful and pleasant experience
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/20/2018 11:45 AM
William G., Service Manager at Auffenberg Hyundai responded on 02/20/2018

Judealyne,
I would like to thank you for taking the time to give us some feedback. I'm happy to hear you had a great visit with us! We appreciate our customers and do everything we can to make sure they are taken care of, Thank you for the 5 stars! If you ever have any questions, please feel free to reach out to us via the number below. Have a wonderful week and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Car Repair"
I brought my car in for repairs and everyone was friendly and helpful
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/20/2018 11:26 AM
William G., Service Manager at Auffenberg Hyundai responded on 02/20/2018

I would like to thank you for taking the time to give us some feedback. I'm happy to hear you had a great visit with us! We appreciate our customers and do everything we can to make sure they are taken care of, Thank you for the 5 stars! If you ever have any questions, please feel free to reach out to us via the number below. Have a wonderful week and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Tirsha L. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly people"
The people are very attentive to your needs and concerns.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/20/2018 03:36 AM
William G., Service Manager at Auffenberg Hyundai responded on 02/20/2018

Tirsha,
I would like to thank you for taking the time to give us some feedback. I'm thrilled to hear you had a great visit with us! We appreciate our customers and do everything we can to make sure they are taken care of, Thank you for the 5 stars! If you ever have any questions, please feel free to reach out to us via the number below. Have a wonderful week and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
David K. on 02/19/2018
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Warranty work"
Reluctantly returned to the dealership for warranty work (covered under my extended warranty). Was a smooth and pleasant experience, much different than prior visits.
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/19/2018 05:40 PM
William G., Service Manager at Auffenberg Hyundai responded on 02/20/2018

Good Morning David,
I would like to thank you for taking the time to give us some feedback. I'm thrilled to hear you had a great visit with us we are making stride to improve the service experience! We appreciate our customers and do everything we can to make sure they are taken care of, Thank you for the 5 stars! If you ever have any questions, please feel free to reach out to us via the number below. Have a wonderful week and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous & answer questions "
Get the job done
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/19/2018 12:25 PM
William G., Service Manager at Auffenberg Hyundai responded on 02/20/2018

I would like to thank you for taking the time to give us some feedback. I'm thrilled to hear you had a great visit with us! We appreciate our customers and do everything we can to make sure they are taken care of, Thank you for the 5 stars! If you ever have any questions, please feel free to reach out to us via the number below. Have a wonderful week and we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Charles F. on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professionalism!!!! "
Every time I have come to have my car serviced or repaired I have been treated with the upmost respect. This last situation had me scared, but John Koch did what he could to help me and I couldn’t say enough kind words about him.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/18/2018 06:27 PM
Jessica W. at Auffenberg Hyundai responded on 02/19/2018

Charles,
I would like to thank you for taking the time to give us some feedback. I'm thrilled to hear you had a great visit with us! We appreciate our customers and do everything we can to make sure they are taken care of. I'm thrilled to hear John took care of you the entire visit and was able to get you squared away. Thank you for the 5 stars! If you ever have any questions, please feel free to reach out to us via the number below. Have a wonderful week and we look forward to seeing you at your next service visit

 

William J. Gillespie 
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Great timely service at competitive prices.
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/18/2018 12:05 AM
Jessica W. at Auffenberg Hyundai responded on 02/19/2018

Hi,
I would like to thank you for taking the time to give us some feedback. I'm thrilled to hear you had a great visit with us! We appreciate our customers and do everything we can to make sure they are taken care of, Thank you for the 5 stars! If you ever have any questions, please feel free to reach out to us via the number below. Have a wonderful week and we look forward to seeing you at your next service visit

 

William J. Gillespie 
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Displaying Review 1 - 20 of 1741 in total