Auffenberg Hyundai

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618-622-9001
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Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(3,293 Reviews)
5 star
78%
4 star
12%
3 star
4%
2 star
2%
1 star
2%

ReScore Reviews™ (82)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews

TK
Teresa K.
Swansea, IL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021 Category: Service
excellent service
Everyone is pleasant and nice to work with. Easy to schedule a service appointment and service is promised on time. Kudos to all who work there.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 03/05/2021

Teresa,
Thank you for taking the time to write your review and the 5 stars score,  We appreciate your business and we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
VW
Verneda W.
Madison, IL
2020 Hyundai Venue
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/02/2021 Category: Service
Exsperence at Hyundai
They were very timely 👍🏼
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 03/02/2021

Verneda,
Thank you for taking the time to respond to our survey, Please let me know how we can earn the 5 star rating. We do appreciate your business and thank you so very much.
PLEASE BE SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
KL
Kinsey L.
Glen Carbon, IL
2020 Hyundai Sonata
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2021 Category: Service
Oil and tires
I went for an oil change and tire rotation. The staff was amazing, very knowledgeable and prompt to greet me when I drove in. Will return. I love my Hyundai’s, my last three cars have been hyundai and my first one when I was 16. They last, they drive amazing and the service staff at the dealers are always great! Especially this one, they told me information about things included in my warranty that my salesman hadn’t previously mentioned! It was nice to learn so many extra perks were there for me! Like free oil changes and tire rotations because my car is new!! Get a hyundai! Go here for service and sales! 🙌
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/01/2021 Category: Service
Oil and tires
I went for an oil change and tire rotation. The staff was amazing, very knowledgeable and prompt to greet me when I drove in. Will return. I love my Hyundai’s, my last three cars have been hyundai and my first one when I was 16. They last, they drive amazing and the service staff at the dealers are always great! Especially this one, they told me information about things included in my warranty that my salesman hadn’t previously mentioned! It was nice to learn so many extra perks were there for me! Like free oil changes and tire rotations because my car is new!! Get a hyundai! Go here for service and sales! 🙌🏼
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 03/01/2021

Kinsey,
Thank you for taking the time to write your review,  We appreciate your business and we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
William G., Service Manager from Auffenberg Hyundai responded on 03/01/2021

Kinsey,
Thank you for taking the time to write your review,  We appreciate your business and we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
William G., Service Manager from Auffenberg Hyundai responded on 03/01/2021

Thank you soo very much

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
LY
Lisa Y.
O Fallon, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2021 Category: Service
Great service
Great service. Friendly staff!
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 02/16/2021

Lisa,
Thank you for taking the time to write your review and the 5 stars score. We appreciate your business and we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
MD
Marion D.
Belleville, IL
2019 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2021 Category: Service
Nice, friendly people.
The service was done on time and drop off and pick up was very easy.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 02/16/2021

Marion,
Thank you for taking the time to write your review and the 5 stars score. We appreciate your business and we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer
Belleville, IL
2016 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2021 Category: Service
Great Service
Repairs done on time Great service managers
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 02/15/2021

Thank you for taking the time to write your review and the 5 stars score. We appreciate your business and we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
DF
Deanna F.
Troy, IL
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021 Category: Service
Service
Brought my Tucson in for a recall, friendly staff and great service
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 02/12/2021

Deanna,
Thank you for taking the time to write your review and the 5 stars score. We appreciate your business and we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
MM
Matt M.
Coffeen, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2021 Category: Service
Wonderful Service Exoerience
The service experience that I had at this facility was top notch! They got right to the issue, provided great communication, and I had my vehicle back quickly!
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 02/05/2021

Matt,
Thank you for taking the time to write your review and the 5 stars score, Yes John and Jeff are a valuable part of our service team,  We appreciate your business and we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
TB
Thomas B.
Belleville, IL
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2021 Category: Service
Thank you...
As always, we appreciate the work of the service team at Auffenberg Hyundai.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 02/03/2021

Thomas,
Thank you for taking the time to write your review and the 5 stars score. We appreciate your business and we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
RB
Ronald B.
Trenton, IL
2017 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2021 Category: Service
Awesome Experience
Great job done on my 2018 Veloster. Work was done in a friendly, timely, & complete manor! Will be back again!
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 02/03/2021

Ronald,
Thank you for taking the time to write your review, the 5 stars score and the awesome words . We appreciate your business and we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
MT
Michael T.
Swansea, IL
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021 Category: Service
Excellent Service
The service department is excellent and cares about customers.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 02/03/2021

Michael,
Thank you for taking the time to write your review, the 5 stars score and the very kind words. We appreciate your business and we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
BW
Barbara W.
Belleville, IL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021 Category: Service
Goid customer service and staff
Very efficient and my car was done early. Thanks for your good service.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 02/02/2021

Barbara,
Thank you for taking the time to write your review and the 5 stars score. We appreciate your business and we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
RF
Richard F.
O Fallon, IL
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2021 Category: Service
Best experience ALWAYS
Auffenberg Hyundai never fails to impress me. They are always friendly, expert knowledge and respectful. From the Sales team to the service team I would recommend them to anyone looking for a great car with a great experience.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 02/01/2021

Richard,
WOW Thank you for taking the time to write your awesome review and for the 5 stars score. We appreciate your business and we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer
East St. Louis, IL
2020 Hyundai Elantra
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2021 Category: Service
The staff and salesman's are great
Wouldn’t go anywhere else but to Auffenberg Hyundai been in there family for nine years or more faithfully.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/30/2021 Category: Service
Friendly
The staff treats you with a friendly and respectful atmosphere .
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 02/01/2021

Thank you for taking the time to return our survey we appreciate your time and effort please let us know how we can earn that 5th star score

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
William G., Service Manager from Auffenberg Hyundai responded on 02/02/2021

Thank you so very much.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
WT
Walter T.
Troy, IL
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2021 Category: Service
Fantastic dealership
3 vehicles later I am still a happy customer. The sales adn service team here are the best. They have my lifetime business.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 01/27/2021

Walter,
Thank you for taking the time to write your review and the 5 stars score. We appreciate your business and we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com