Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(3,191 Reviews)

ReScore Reviews™ (41)

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
93% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


NK
Nancy K.
Fairview Heights, IL
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2020 Category: Service
Very friendly personnel
When vehicle was purchased the staff went out of their way to take care of us. Their customer service is excellent. Felt very comfortable and love my purchase.

ES
Elaine S.
Lebanon, IL
2019 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2020 Category: Service
A GOOD PLACE TO GO
The service was good and on time. everyone I talked to was kind and helpful.
William G., Service Manager from Auffenberg Hyundai responded on 08/07/2020

Elaine,
Thank you for taking the time to write your review and the 5 stars. We appreciate your business and your feedback,  I'm happy to hear you had a wonderful experience with us its always good to see you. We look forward to your next service visit with us.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

NL
Niya L.
Belleville, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2020
Jerry found my car
Went in and didn't know I would walk away with a brand new car. Thanks Jerry
William G., Service Manager from Auffenberg Hyundai responded on 08/07/2020

Niya,
Thank you for taking the time to write your review and the 5 stars. We appreciate your business and your feedback,  I'm happy to hear you had a wonderful experience with us its always good to see you. We look forward to your next service visit with us.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

KE
Kevin E.
Bethalto, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2020 Category: Service
Service
I did my appointment online which is great, they took my vehicle right in. Great customer service.

Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/04/2020 Category: Service
Mistake
This was suppose to be a 5 star, not a 1 star, my mistake.......
William G., Service Manager from Auffenberg Hyundai responded on 08/05/2020

Kevin,
We will be calling you to find out the situation behind the low 1 star score, And to take care of the matter.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
William G., Service Manager from Auffenberg Hyundai responded on 08/05/2020

Kevin,
Thank you for the re score, We appreciate your Business

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

MS
Mary S.
Collinsville, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2020 Category: Service
Great service
The people who work the service department are fantastic....friendly, knowledgeable, and keep you informed.
William G., Service Manager from Auffenberg Hyundai responded on 08/03/2020

Mary,
Thank you for taking the time to write your review and the 5 stars. We appreciate your business and your feedback,  I'm happy to hear you had a wonderful experience with us its always good to see you. We look forward to your next service visit with us.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Aviston, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2020 Category: Service
Awesome service
I love how well I am treated when I go here. People are friendly and say hello. The lounge is nice but with the pandemic I prefer to go outside and sit. If I have a later appointment, I go across the street and have chips and salsa at Chevys. I am not stressed when I bring my car here.
William G., Service Manager from Auffenberg Hyundai responded on 08/03/2020

Thank you for taking the time to write your review and the 5 stars. We appreciate your business and your feedback,  We look forward to your next service visit with us

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Valley Park, MO
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2020 Category: Service
Car Service Appointment
Excellent customer service!!
William G., Service Manager from Auffenberg Hyundai responded on 07/31/2020

Thank you for taking the time to write your review and the 5 stars. We appreciate your business and your feedback, I'm happy to hear you had a wonderful experience with us its always good to see you. We look forward to your next service visit with us

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Belleville, IL
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2020 Category: Service
Service
Had service done in timel manner.
William G., Service Manager from Auffenberg Hyundai responded on 07/30/2020

Thank you for taking the time to write your review and the 5 stars. We appreciate your business and your feedback, I'm happy to hear you had a wonderful experience with us its always good to see you. We look forward to your next service visit with us

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

BS
Belva S.
New Douglas, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2020 Category: Service
Auto service
Great auto service
Fast and friendly
William G., Service Manager from Auffenberg Hyundai responded on 07/28/2020

Belva,
Thank you for taking the time to write your review and the 5 stars. We appreciate your business and your feedback, I'm happy to hear you had a wonderful experience with us its always good to see you. We look forward to your next service visit with us

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

SC
Susan C.
O Fallon, IL
2013 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2020 Category: Service
Excellent Service
Very happy with the service I received from Auffenberg Hyundai. When I am in the market for a new car, I will definitely shop at Auffenberg Hyundai because of the service department.
William G., Service Manager from Auffenberg Hyundai responded on 07/28/2020

Susan,
Thank you for taking the time to write your review and the 5 stars. We appreciate your business and your feedback, Its always good to see you.   We look forward to your next service visit with us

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

RB
Robert B.
Mascoutah, IL
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2020 Category: Service
Great experience
Very happy with service and support
William G., Service Manager from Auffenberg Hyundai responded on 07/28/2020

Robert,
Thank you for taking the time to write your review and the 5 stars. We appreciate your business and your feedback, Its always good to see you. We look forward to your next service visit with us

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

PH
Pavao H.
Belleville, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2020 Category: Service
Great service.
Quick service and I was kept apprised all along.
William G., Service Manager from Auffenberg Hyundai responded on 07/27/2020

Pavao,
Thank you for taking the time to write your review and the 5 stars. We appreciate your business and your feedback, Its always good to see you. We look forward to your next service visit with us

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

CB
Cheryl B.
Swansea, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2020 Category: Service
Quick service
Happy with the work completed
William G., Service Manager from Auffenberg Hyundai responded on 07/27/2020

Cheryl,
Thank you for taking the time to write your review and the 5 stars. We appreciate your business and your feedback, Its always good to see you. We look forward to your next service visit with us

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Sparta, IL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2020 Category: Service
Mr. Ray
Quick service and notification of completion
William G., Service Manager from Auffenberg Hyundai responded on 07/27/2020

Thank you for taking the time to write your review and the 5 stars. We appreciate your business and your feedback, Its always good to see you. We look forward to your next service visit with us

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

MD
Michael D.
Scott Air Force Base, IL
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2020 Category: Service
Great Service Reps
I don't know about other dealerships but Offenburg Hyundai is the best experience in car purchasing and service we've ever had. Thank you, Burt, and mechanics.

Would I recommend this business to a friend? I do all the time.
William G., Service Manager from Auffenberg Hyundai responded on 07/27/2020

Michael,
Thank you for taking the time to write your review, the 5 stars and kind words, Bert is a big part of our service team. We appreciate your business and your feedback, Its always good to see you.
We look forward to your next service visit with us

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com