Auffenberg Hyundai

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618-622-9001
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Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(3,098 Reviews)
5 star
77%
4 star
12%
3 star
4%
2 star
2%
1 star
2%

ReScore Reviews™ (29)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
92% Would Recommend
100% Business Response
Latest Review about 14 hours ago

Reviews

LK
Linda K.
Sesser, IL
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2020 Category: Service
Great place to get service
Everyone very friendly and helpful.
Recommended
GC
Gina C.
Collinsville, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2020 Category: Service
Great service!
Always very nice and helpful !
Recommended
JN
Julie N.
Bethalto, IL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2020 Category: Service
Fast service
Was told that there were 4 recalls on my car by my mechanic. Took it in to Auffenberg Hyundai. They started work on Monday and by Friday I had my car back. Thanks for the fast service!
Recommended
Verified Customer
Maryville, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2020 Category: Service
Great job
Great job
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 03/30/2020

Thank you for taking the time to write your review and 5 star score. We appreciate your business and your feedback. Happy to see you had such a wonderful visit !  We look forward to seeing you at your next service visit and be safe

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer
Greenville, IL
2017 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2020 Category: Service
Fast, Friendly and Forward
No BS from the Service team. They address your needs, get to the point and get you on your way.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 03/26/2020

Thank you for taking the time to write your review and 5 star score. We appreciate your business and your feedback. Happy to see you had such a wonderful visit !  We look forward to seeing you at your next service visit and be safe.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
MT
Michelle T.
Nashville, IL
2015 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2020 Category: Service
Excellent
They are really quick and they notify me when I have a recall on my vehicle
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 03/26/2020

Michelle,
Thank you for taking the time to write your review and 5 star score. We appreciate your business and your feedback. Happy to see you had such a wonderful visit !  We look forward to seeing you at your next service visit and be safe.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer
O Fallon, IL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2020 Category: Service
Rating
They are very fast and efficient!! It’s always a great experience
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 03/23/2020

Kim,
Thank you for taking the time to write your review and 5 star score. We appreciate your business and your feedback. Happy to see you had such a wonderful visit !  We look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
RH
Ryan H.
St. Louis, MO
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2020 Category: Service
Great service
Have been to 3 different Hyundai service depts in the St Louis area. Auffenberg was superior to them all. Quick efficient service and clean waiting facility. Suntrup Hyundai was by far the absolute worst if you are looking for Hyundai service dept I would recommend Auffenberg Hyundai.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 03/20/2020

Ryan,
My name is Bill and I am the service manager for Auffenberg Hyundai for the last 4 yrs, Thank you so very much for the kind works and complements about our dealership and employees.
We appreciate your business and look forward to servicing your Hyundai

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer
Belleville, IL
2013 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020 Category: Service
Took me in for an emergency
Had to have my car towed late in the day and it was fixed early the next afternoon! John was great to work with as always!
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 03/20/2020

Thank you for taking the time to write your review and 5 star score. We appreciate your business and your feedback. Happy to see you had such a wonderful visit !  We look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer
Glen Carbon, IL
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020 Category: Service
Service
Everything went great!
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 03/20/2020

Thank you for taking the time to write your review and 5 star score. We appreciate your business and your feedback. Happy to see you had such a wonderful visit !  We look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
CC
Cynthia C.
Swansea, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2020 Category: Service
oil change
In & out quickly
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 03/17/2020

Cynthia,
Thank you for taking the time to write your review and 5 star score. We appreciate your business and your feedback. Happy to see you had such a wonderful visit !  We look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
JO
John O.
Collinsville, IL
2013 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2020 Category: Service
Never Disappointed
As usual for Auffenberg the service we received was outstanding
We especially appreciate the promptness in completion of the service. Friendliness is always felt at this site.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 03/17/2020

Thanks Coach and Mrs.Ostanik,  
Thank you for taking the time to write your review and 5 star score. We appreciate your business and your feedback. Happy to see you had such a wonderful visit !  We look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer
Troy, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2020 Category: Service
Great service...
Prompt service.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 03/17/2020

Thank you for taking the time to write your review and 5 star score. We appreciate your business and your feedback. Happy to see you had such a wonderful visit !  We look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
JS
John S.
New Baden, IL
2019 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2020 Category: Service
Very friendly staff!
Very good service department!
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 03/16/2020

John,
Thank you for taking the time to write your review and 5 star score. We appreciate your business and your feedback. Happy to see you had such a wonderful visit !  We look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
AN
Angie N.
Maryville, IL
2019 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/14/2020 Category: Service
Oil Change
Bring the car to service area when service is complete.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 03/16/2020

Angie,
Thank you for taking the time to write your review, Please allow me to say i am very sorry nobody pulled the car in for you, Yes i have personal on staff to do that so please see me if you ever need anything. We appreciate your business and your feedback. We look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com