Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

2712 Reviews

ReScore Reviews™ (12)

ReScore
Overall Rating 4.0833333/5Overall Rating 4.0833333/5Overall Rating 4.0833333/5Overall Rating 4.0833333/5rating 4.0833333
Original
Overall Rating 2.08333/5Overall Rating 2.08333/5rating 2.08333rating 2.08333rating 2.08333
92% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


Verified Customer
Edwardsville, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Good service
They performed scheduled maintenance on my car and they did not disappoint

RP
Rick P.
Chester, IL
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019 Category: Service
Service review
👍
William G., Service Manager from Auffenberg Hyundai responded on 06/24/2019

Rick,
Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Belleville, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019 Category: Service
As expected
As expected, we received excellent service. Technician listened to the problem, found the source and ordered the necessary part for repair. We felt totally confident taking it on a 1500 mile trip.
William G., Service Manager from Auffenberg Hyundai responded on 06/24/2019

Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

SB
Stephanie B.
New Baden, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
Oil change service
I got there about 30 minutes before my schedule service and they still took me in and finished pretty quickly!!
William G., Service Manager from Auffenberg Hyundai responded on 06/24/2019

Stephanie,
Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

TW
Teddi W.
East St. Louis, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Friendly
Happy 😃
William G., Service Manager from Auffenberg Hyundai responded on 06/24/2019

Teddi,
Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

CM
Curtis M.
Troy, IL
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Nice place.
Started going to Auffenberg Hyundai after our horrible service experiences with Napleton Hyundai in Hazelwood MO.
Auffenberg’s service department is prompt and courteous. When making our first appointment with Auffenberg I mentioned how horrible Napleton Hyundai is and they said they get a lot of business from people leaving them.
William G., Service Manager from Auffenberg Hyundai responded on 06/21/2019

Curtis,
Thank you so much for taking the time to write your review,  We appreciate your business and your feedback is awesome and we love to hear that. Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

DZ
Delores Z.
Belleville, IL
2010 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Auffenberg is MY dealer!
Auffenberg is a friendly place, an efficient garage, and everyone treats me with respect
William G., Service Manager from Auffenberg Hyundai responded on 06/21/2019

Delores,
Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Swansea, IL
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
service
good quick service
William G., Service Manager from Auffenberg Hyundai responded on 06/20/2019

Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

TH
Tamara H.
Godfrey, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/19/2019 Category: Service
Disappointing visit
Disappointed for the first time. Apparently, someone knocked a vent loose from under the seat and left it laying in the back seat. Two salesmen jumped into action and reconnected the plastic duct. The duct never should have been left disconnected. Dealership had our car all day since we had a rental.
William G., Service Manager from Auffenberg Hyundai responded on 06/20/2019

Tamara,
My name is Bill, I am the service manager for Auffenberg Hyundai and please allow me to say I am sorry for the hose being off and I am glad the sales guys helped.
If you need anything please feel free to reach out to us in service

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

PB
Peggy B.
Brighton, IL
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
MY MOMS CAR
GREAT SERVICE THEY CALLED WITH DIAGNOSIS AND EST. CALLED AND TEXTED A FEW DAYS LATER CAR WAS READY AT EXACTLY WHAT THEY QUOTED TO US !!!!!!!! GREAT JOB AUFFENBERG SERVICE DEPT. AND MECHANICS. STRAIGHT FORWARD AND OHNEST
William G., Service Manager from Auffenberg Hyundai responded on 06/19/2019

Peggy,
Thank you thank you we cant hear enough from our happy customers thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

RB
Ruth B.
Belleville, IL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Friendly staff
Couldn't ask for nicer employees - from the girl who made the appointment to the service manager to the cashier. All take great pains to make sure my experience getting my car serviced is a pleasant one.
William G., Service Manager from Auffenberg Hyundai responded on 06/19/2019

some

Ruth,
Thank you for taking the time to write your review those are awesome words about our service team,  We appreciate your business and your feedback. Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

EH
Ernest H.
O Fallon, IL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Vehicle serviced
they were professional fast and great to work with.
William G., Service Manager from Auffenberg Hyundai responded on 06/19/2019

Ernest,
Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

TT
Tracey T.
Aviston, IL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Friendly salesman with a great knowledge of what I want
Carl knew the exact car for me. I had looked at a couple but he put me in the perfect one. Ultimate package, yes! Everyone I spoke with at the dealership was great.
William G., Service Manager from Auffenberg Hyundai responded on 06/19/2019

Tracey,
Thank you for taking the time to write your review,  We thank you for the kind words and Carl is big part of our sales team we appreciate your business and your feedback. Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Carlyle, IL
2019 Hyundai Santa Fe X
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/17/2019 Category: Service
review
ok
William G., Service Manager from Auffenberg Hyundai responded on 06/19/2019

Thank you for taking the time to write your review,  We appreciate your business and your feedback.  If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

MS
Melvin S.
Roxana, IL
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
2013 Hyundai Santa Fe Maintenance Service
Friendly and Courteous Service
William G., Service Manager from Auffenberg Hyundai responded on 06/19/2019

Melvin,
Thank you for taking the time to write your review,  We appreciate your business and your feedback and the kind words. Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

ER
Ericka R.
Fairview Heights, IL
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2019 Category: Service
Oil change
Was in and out had great service
William G., Service Manager from Auffenberg Hyundai responded on 06/17/2019

Ericka,
Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
O Fallon, IL
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Hyundai maintenance
Everyone was very friendly & informative that I dealt with.
William G., Service Manager from Auffenberg Hyundai responded on 06/14/2019

Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Swansea, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Service
Service advisors are amazing. They listen and are knowledgeable. Really like the later time to check in your vehicle the day before service.
William G., Service Manager from Auffenberg Hyundai responded on 06/14/2019

Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Verified Customer
Trenton, IL
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Great Experience
Everyone is very friendly and the service was done very thoroughly & in a reasonable time frame.
William G., Service Manager from Auffenberg Hyundai responded on 06/14/2019

Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

SS
Stephen S.
Collinsville, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Reliability
Work completed as promised plus like the printout of information on car.
William G., Service Manager from Auffenberg Hyundai responded on 06/14/2019

Thank you for taking the time to write your review,  We appreciate your business and your feedback. Thanks for the 5 stars! If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit,

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com