Auffenberg Hyundai

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618-622-9001
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Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

2325 Reviews

5 star
75%
4 star
13%
3 star
5%
2 star
2%
1 star
2%

ReScore Reviews™ (11)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.09091/5Overall Rating 2.09091/5rating 2.09091rating 2.09091rating 2.09091
92% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews

JW
Janna W.
Mascoutah, IL
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Quality service at competitive prices
Great service with comfortable waiting area and Starbucks coffee and hot chocolate
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 11/21/2018

Janna,
Thank you for taking the time to write your review. We appreciate your business and your feedback. I'm thrilled to see you had a wonderful visit with us, Yes we love our Hot Chocolate.  Thanks for those awesome 5 stars! Have a wonderful afternoon! We look forward to seeing you at your next service visit, Happy Thanksgiving

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer
Glen Carbon, IL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
S
Excellent service and staff.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 11/21/2018

Thank you for taking the time to write your review. We appreciate your business and your feedback. I'm thrilled to see you had a wonderful visit with us,  Thanks for those awesome 5 stars! Have a wonderful afternoon! We look forward to seeing you at your next service visit, Happy Thanksgiving

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
JB
Jeremy B.
Belleville, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Customer focused service
Car trouble never makes for a good day, but working with Auffenberg Hyundai does! John was great to work with. He was prompt in his responses and was able to get my work covered by warrenty. In addition my car repairs were completed 3x faster than I expected.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 11/21/2018

Jeremy,
Thank you for taking the time to write your review. We appreciate your business and your feedback. I'm thrilled to see you had a wonderful visit with us John and Bob are big parts of our service team. Thanks for those awesome 5 stars! Have a wonderful afternoon! We look forward to seeing you at your next service visit, Happy Thanksgiving

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
GS
Gilbert S.
O Fallon, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Auffenberg Hyundai
Excellent service and customer treatment through out the service dept. Minimum wait.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 11/19/2018

Gilbert,
Thank you for taking the time to write your review. We appreciate your business and your feedback. I'm thrilled to see you had a wonderful visit with us. Thanks for those awesome 5 stars! Have a wonderful afternoon! We look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer
Belleville, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Excellent service
Very professional & courteous
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 11/19/2018

Thank you for taking the time to write your review. We appreciate your business and your feedback. I'm thrilled to see you had a wonderful visit with us. Thanks for those awesome 5 stars! Have a wonderful afternoon! We look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer
Madison, IL
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Hyundai service
Everything was great as usual. Service was timely and staff was friendly.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 11/19/2018

Thank you for taking the time to write your review. We appreciate your business and your feedback. I'm thrilled to see you had a wonderful visit with us. Thanks for those awesome 5 stars! Have a wonderful afternoon! We look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
RM
Rose M.
Staunton, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
NA
NA
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 11/19/2018

Rose,
Thank you for taking the time to write your review. We appreciate your business and your feedback. I'm thrilled to see you had a wonderful visit with us. Thanks for those awesome 5 stars! Have a wonderful afternoon! We look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
GN
Greg N.
Saint Louis, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
These guys go the extra mile to make everything right.
I have been using the Auffenberg Hyundai Service Department for a few years now and they continue to impress me with their personal service, especially when compared to other Hyundai Service departments in the area. During my latest visit, I had a check engine light with associated engine hesitation, so the car needed to be serviced ASAP. They got me an appointment within 1 (business) day, all when the other shops could not fit me in for a week. Then they "trouble shot" the check engine light without charging me (again something the other service departments do for ~$90). While they made the repairs, they allowed me to use a loaner car for no charge, again at another dealership they said I'd have to rent a car from Enterprise. Another reason I like going here is because of the attentive clerk who takes payment for your service bill, every time she processes my bill she carefully looks it over to ensure it's accurate, and a couple times (over the years) she's found a simple error thereby saving me money. It's little gestures (like these) why I keep coming back to Auffenberg, because they treat customers right!
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 11/19/2018

Greg,
Thank you for taking the time to write your review. We appreciate your business and your feedback. I'm thrilled to see you had a wonderful visit with us. Thanks for those awesome words and the 5 stars! Janet our cashier is a big part of our family here.  Have a wonderful afternoon! We look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
JC
Jolene C.
O Fallon, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Hyundai Service Appointment
This was my first experience with Hyundai Service since I bought my new car. The service was fast and the staff was professional and friendly.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 11/19/2018

Jolene,
Thank you for taking the time to write your review. We appreciate your business and your feedback. I'm thrilled to see you had a wonderful visit with us. Thanks for those awesome 5 stars! Have a wonderful afternoon! We look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer
Collinsville, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
car owner
The service dept is always very responsive to question, thoroughly explains everything being done.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 11/16/2018

Thank you for taking the time to write your review. We appreciate your business and your feedback. I'm thrilled to see you had a wonderful visit with us. Thanks for those awesome 5 stars! Have a wonderful afternoon! We look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
ME
Maurice E.
Saint Louis, MO
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2018 Category: Service
Review
It's how I would expect an auto repair place to be.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 11/16/2018

Maurice,
Thank you for taking the time to write your review. We appreciate your business and your feedback.  Have a wonderful afternoon! We look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
TW
Tina W.
O Fallon, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Great service!
Dropped my car off for a recall fix and they gave me a ride to work. An issue came up while at work and I needed my car sooner- they immediately got it in and taken care of and picked me up so I could head to another worksite to resolve an issue. Thanks for being so understanding and efficient!
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 11/16/2018

Tina,
Thank you for taking the time to write your review. We appreciate your business and your feedback. I'm thrilled to see you had a wonderful visit with us. I am very proud of our service team, Thanks for those awesome 5 stars! Have a wonderful afternoon! We look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer
Carlyle, IL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Survey
Customer service
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 11/16/2018

Thank you for taking the time to write your review. We appreciate your business and your feedback. I'm thrilled to see you had a wonderful visit with us. Thanks for those awesome 5 stars! Have a wonderful afternoon! We look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
JL
Jeffrey L.
Belleville, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
cLOSE TO HOME & RELIABLE SERVICE
NEVER HAD A PROBLEM CAR, THE COMPANY KEEPS UP WITH ALL RECALLS, SERVICE IS RELIABLE AND I KNOW I CAN RELY ON MY CAR WHEN I LEAVE.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 11/15/2018

Jeffrey,
Thank you for taking the time to write your review. We appreciate your business and your feedback. I'm thrilled to see you had a wonderful visit with us. Thanks for those awesome 5 stars! Have a wonderful afternoon! We look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
VL
Vivian L.
Swansea, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Excellent service
Fixed 1st time
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 11/15/2018

Vivian,
Thank you for taking the time to write your review. We appreciate your business and your feedback. I'm thrilled to see you had a wonderful visit with us. Thanks for those awesome 5 stars! Have a wonderful afternoon! We look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer
Edwardsville, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Great Service
Easy to schedule service appointment with Auffenberg Hyundai. They were also able to complete the work in a short time.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 11/15/2018

Thank you for taking the time to write your review. We appreciate your business and your feedback. I'm thrilled to see you had a wonderful visit with us. Thanks for those awesome 5 stars! Have a wonderful afternoon! We look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
DB
Darleen B.
Hoyleton, IL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Good JOB... but tire pressure low
Everyone was great when I had my car serviced.a week or so ago... only thing I didn't understand is a warning sign came up this morning showing that tire pressure was low. My husband aired all four of them and now it is okay.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 11/14/2018

Darleen,
Thank you for taking the time to write your review. We appreciate your business and your feedback. I'm thrilled to see you had a wonderful visit with us. With the colder temps the tire pressure will fluctuate more, Please stop by if you are in the area and need air. Thanks for those awesome 5 stars! Have a wonderful afternoon! We look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
RS
Ralph S.
Maryville, IL
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Oil Change
Went good.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 11/13/2018

Ralph,
Thank you for taking the time to write your review. We appreciate your business and your feedback. Thanks for those awesome 5 stars! Have a wonderful afternoon! We look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
BM
Byron M.
Centralia, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Everyone is very friendly, and the work is done right.
Our Sonata has had several recalls which were handled immediately with no hesitation. The` lady at billing was really nice and helpful.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 11/12/2018

Byron,
Thank you for taking the time to write your review. We appreciate your business and your feedback. I'm thrilled to see you had a wonderful visit with us. Thanks for those awesome 5 stars! Have a wonderful afternoon! We look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
SM
Samatha M.
Columbia, IL
2011 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Great communication
Thank you for letting me know about all of the recalls on my vehicle
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 11/12/2018

Samatha,
Thank you for taking the time to write your review. We appreciate your business and your feedback. I'm thrilled to see you had a wonderful visit with us. Thanks for those awesome 5 stars! Have a wonderful afternoon! We look forward to seeing you at your next service visit.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com