Auffenberg Hyundai

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618-622-9001
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Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(3,375 Reviews)
5 star
78%
4 star
12%
3 star
4%
2 star
2%
1 star
2%

ReScore Reviews™ (112)

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
93% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews

Verified Customer
Scott Air Force Base, IL
2020 Hyundai Accent
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/25/2021 Category: Service
.
.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 07/26/2021

Thank you for taking the time to fill out the survey,  We appreciate your business,  and we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer
Belleville, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2021 Category: Service
1
1
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 07/22/2021

Thank you for taking the time to fill out the survey and the 5 stars score,  We appreciate your business and we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
LB
Larisa B.
Belleville, IL
2019 Hyundai Santa Fe
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2021 Category: Service
Best ever had compare with some other American bans
No gimmicks, no cheating, no faulty eork
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/22/2021 Category: Service
Never had a problems there
I never regret to buy a car from them
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 07/22/2021

Larisa,
Thank you for taking the time to fill out the survey,  Please call me when you are free.  We appreciate your business and we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
William G., Service Manager from Auffenberg Hyundai responded on 07/23/2021

Larisa,
THANK YOU

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
RB
Ronald B.
Trenton, IL
2017 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2021 Category: Service
The product and the employees
The Hyundai vehicles and the employees at Auffenberg Hyundai.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 07/22/2021

Ronald,
Thank you for taking the time to fill out the survey and the 5 stars score,  We appreciate your business, Kind words and we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
WT
William T.
Highland, IL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2021 Category: Service
Good service
Thanks GREAT JOB
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 07/21/2021

William,
Thanks Bill, Its always good to see you, We appreciate your Business

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
LH
Lidell H.
East Saint Louis, IL
2006 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021 Category: Service
The service department knows how to take care of your car. The staff is nice and friendly, it’s two ladies that I really enjoy talking to when it is time to have service done on my cars.
The service department knows how to take car of our cars. The staff is nice and friendly, and the free coffee is delicious. There are two special ladies that I enjoy talking to when I need service for our cars.👍👍
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 07/21/2021

Lidell,
Thank you for taking the time to fill out the survey and the 5 stars score,  We appreciate your business and we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer
Madison, IL
2020 Hyundai Venue
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2021 Category: Service
Service notice
They gave good service and timely
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 07/19/2021

Thank you for taking the time to fill out the survey and the 5 stars score,  We appreciate your business, We are sorry about the delays on the repairs and we look forward to your next service visit with us.
PLEASE STAY SAFE,

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
CB
Carl B.
Glen Carbon, IL
2021 Hyundai Palisade
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2021 Category: Service
After receiving a call from the service manager at AUGFENBERG HYUNDAI I had to reconsider my rating due to the fact that I can’t take what two people did and charge everyone.
Again I had to reconsider the rating overall I got what I needed and I got an apology from management who didn’t have to call me. And I am thankful for that and at the same time I have to be A forgiving person due to the LORD JESUS that I serve .
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/15/2021 Category: Service
Needs customers relations training.
I believe that AUFFENBERG HYUNDAI overall is a great place but some of the workers are judgemental against people of COLOR and that needs to stop because in every RACE there are good people and bad and they don’t all need to be treated as they are bad.
William G., Service Manager from Auffenberg Hyundai responded on 07/15/2021

Carl,
My name is Bill and I will be reaching out to you to discuss things, We do appreciate your business

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
William G., Service Manager from Auffenberg Hyundai responded on 07/16/2021

Thanks Carl,
It was a pleasure speaking with you and thanks you.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer
Hamel, IL
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2021 Category: Service
Great Service. Very Friendly
Always have good luck at this dealership.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 07/15/2021

Thank you for taking the time to fill out the survey, and the 5 stars score,  We appreciate your business and we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
HG
Harold G.
Aviston, IL
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2021 Category: Service
outstanding as always
Great customer service
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 07/14/2021

Harold,
Thank you for taking the time to fill out the survey, and the 5 stars score,  We appreciate your business and we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
PW
Pamela W.
East Saint Louis, IL
2013 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/13/2021 Category: Service
Drop your car of and come back to pick it up.
Its a great place to go i just wish they could give you a car to used until they finish your oil change.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 07/14/2021

Pamela,
Good morning, My name is Bill and I am the service manager for Auffenberg Hyundai. Please allow me to say I am sorry we didn't wash your car the day you were here. The wash has been down for repairs and maint. Please come by at your convenience and I will have it taking care of right away. We do appreciate your business

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer
Madison, IL
2020 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021 Category: Service
Knowledgeable
They seem to be thorough and do what is asked and advise what is needed
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 07/13/2021

Thank you for taking the time to fill out the survey, and the 5 stars score,  We appreciate your business and we look forward to your next service visit with us.
PLEASE STAY SAFE

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
FR
Francis R.
Collinsville, IL
2021 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2021 Category: Service
when you leave the work was done Right and that makes feel good.
the way they treat you with Respect .
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 07/10/2021

Francis, 
Thank you for taking the time to fill out the survey, We appreciate the kind words and the 5 star score. 

stay safe 

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer
Aviston, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021 Category: Service
Phenominal
Service was great. They got me in & out. Staff very courteous.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 07/09/2021

Thank you for the kind words and the 5 stars, always great to see you 

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
DM
Dan M.
Belleville, IL
2020 Hyundai Veloster N
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/07/2021 Category: Service
Clueless service reps and cold service managers
This place is exactly what you expect when you hear of the horror stories about Hyundai Dealerships. Stay away.
William G., Service Manager from Auffenberg Hyundai responded on 07/07/2021

Dan, 
My name is Bill and I am the service manager and please allow me to say I am sorry for the way things went . I will look into this when I return from vacation 

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com