Auffenberg Hyundai

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618-622-9001
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Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6
4.6

( 2939 Reviews )

5 star
76%
4 star
13%
3 star
5%
2 star
2%
1 star
2%

ReScore Reviews™ (20)

ReScore
Overall Rating 4.300001/5Overall Rating 4.300001/5Overall Rating 4.300001/5Overall Rating 4.300001/5rating 4.300001
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
92% Would Recommend
100% Business Response
Latest Review about 15 hours ago

Reviews

RN
Robert N.
New Baden, IL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2019 Category: Service
Service
Got a coolant flush and wheel alignment. Always great service.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 11/18/2019

Robert,
Thank you so much for taking the time to write your review,  We appreciate your business and feedback,  Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit 

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
AS
Alex S.
Lebanon, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
All sorted out.
Took car in with a strange clunking up front. Took them a little while to find it but their persistence paid off and the source was identified and fixed. Even gave me a car to take home for a bit while they found it.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 11/18/2019

Alex,

Thank you so much for taking the time to write your review,  We appreciate your business and feedback,  Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit 

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
GL
Gary L.
Belleville, IL
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Best service in town
Quick and courteous service as usual.
Recommended
Jessica W. from Auffenberg Hyundai responded on 11/15/2019

Hi Gary,

Thank you so much for taking the time to write your review.  We appreciate your business and feedback. Thank you for the 5 star rating! I'm thrilled to hear you had a great visit with us. If you ever have questions, please feel free to reach out to us via the number below. Have a great weekend and we look forward to seeing you at your next service visit.

 

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

WH
William H.
Saint Louis, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Great service
Our salesman Andy gildehaus always takes care of our needs. Everyone else from the financial person to service guys are always helpful
Recommended
Jessica W. from Auffenberg Hyundai responded on 11/15/2019

Hi William,

Thank you so much for taking the time to write your review.  We appreciate your business and feedback. Thank you for the 5 star rating! I'm thrilled to hear you've has some wonderful visit with us.  If you ever have questions, please feel free to reach out to us via the number below. Have a great weekend and we look forward to seeing you at your next service visit.

 

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

CR
Ceonda R.
Bunker Hill, IL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Very friendly
Great service fast service
Recommended
Jessica W. from Auffenberg Hyundai responded on 11/15/2019

Hi Ceonda,

Thank you so much for taking the time to write your review.  We appreciate your business and feedback. Thank you for the 5 star rating! I'm happy to hear you had a great visit with us. If you ever have questions, please feel free to reach out to us via the number below. Have a great weekend and we look forward to seeing you at your next service visit.

 

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

JS
Jennifer S.
Saint Louis, MO
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Excellent service start to finish!
Everyone is friendly and so helpful. I have every confidence all my service needs will be cared for in a thorough and high-quality manner!
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 11/13/2019

Jennifer,
Thank you so much for taking the time to write your review,  We appreciate your business and feedback,  Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit 

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
CB
Craig B.
Swansea, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
oil change
very professional and respectful
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 11/12/2019

Craig,
Thank you so much for taking the time to write your review,  We appreciate your business and feedback,  Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit 

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
WT
William T.
Highland, IL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Good service And Good man ladys great
Thank you Good Job William H. Twyford
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 11/11/2019

William,
Thank you so much for taking the time to write your review,  We appreciate your business and feedback,  Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit 

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
EJ
Eric J.
Carlyle, IL
2015 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Great service department!!!
Have always had fast and courteous service. And great service advisor!!!
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 11/11/2019

Eric,
Thank you so much for taking the time to write your review,  We appreciate your business and feedback,  Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit 

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer
Belleville, IL
2011 Hyundai Santa Fe
Verified Customer
ReScore Review™
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Oil Change
The supervisor from Hyundai called me and was very courteous in solving my issue.
Recommended
Original Review
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/08/2019 Category: Service
Timeliness
Need to be faster just for an oil change took more than 2 hours waiting even with an appointment. Valvoline does it in less than 10 minutes and without appointment.
William G., Service Manager from Auffenberg Hyundai responded on 11/08/2019

Sonia,
Please allow me to apologize for the time we took to service vehicle, We had a employee issue come up and left us short handed, I am working to resolve the issue and make things better.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
ES
Eric S.
O Fallon, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Best price
Convenient drop off service and less expensive than the local instant oil change businesses
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 11/07/2019

Eric,
Thank you so much for taking the time to write your review,  We appreciate your business and feedback,  Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit 

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
BS
Bradley S.
Granite City, IL
2014 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/04/2019 Category: Service
Good, but now my seat makes loud noise when I move it
I just had my vehicle serviced last week and this is the second time I have noticed my car not coming back to me in better or even the same condition. Back story, I purchased my 2014 Hyundai Sonata Hybrid in late 2014. I have regularly taken it to Auffenberg Hyundai for it's biannual (every 6 months) service that came with my warranty. The last time I had it in there when I got it back I noticed the driver side seat's leather had damage to it. I thought it was probably due to the wear and tear of seats, but this is the type of damage that I feel would come from 10+ years of wear and tear, not 5. Unless mistreated and all I do is get in and out normally and the occasional towel wipe down. Then this last time I came in I had my normal normal service and trip to the Auto Butler, and when I went to leave I noticed a loud grinding noise when I readjusted my seat. I'm not really sure how to go by reporting this, but hey a survey seems to be a good spot.

I can't say that these last two have changed my mind about the place, but would appreciate a phone call to discuss possibly correcting this.
William G., Service Manager from Auffenberg Hyundai responded on 11/04/2019

Bradley,
Thank you so much for taking the time to write your review,  We appreciate your business and feedback, If you ever have questions, please feel free to reach out to us via the number below and let us know how we can earn the 5th star.  we look forward to seeing you at your next service visit 

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
LS
Lynne S.
East St. Louis, IL
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2019 Category: Service
Professional, appts are timely, personable staff
Same as above.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 11/04/2019

Lynne,
Thank you so much for taking the time to write your review,  We appreciate your business and feedback,  Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit 

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
NB
Nick B.
Saint Louis, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
Great
Great service, great price point, and great quality car.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 11/04/2019

Nick,
Thank you so much for taking the time to write your review,  We appreciate your business and feedback,  Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit 

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
HG
Howell G.
Caseyville, IL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
attitudes
extraordinary
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 11/01/2019

Howell,
Thank you so much for taking the time to write your review,  We appreciate your business and feedback,  Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit 

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
JH
John H.
Belleville, IL
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Recent service visit.
Good service, as always.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 10/29/2019

John,
 Thank you so much for taking the time to write your review,  We appreciate your business,  Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
LD
Liz D.
Belleville, IL
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
The service staff was courteous, professional and timely.
Always helpful and great service
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 10/29/2019

Liz,
Thank you so much for taking the time to write your review,  We appreciate your business,  Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
RP
Rachel P.
Chicago, IL
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
great customer service
the courtesy of the service dept is awesome.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 10/29/2019

Rachel,
Thank you so much for taking the time to write your review,  We appreciate your business,  Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
WB
William B.
Edwardsville, IL
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Auffrnberg
Everyone at dealership tried to be helpful and explained what was being done and what the cost was.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 10/29/2019

William,
Thank you so much for taking the time to write your review,  We appreciate your business,  Thank you for the 5 star rating and If you ever have questions or need anything, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
MG
Melinda G.
Belleville, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Very Pleased
This is my second trip to Auffenberg Hyundai (moved to the area in February). I can't speak to why my experience there has been nothing short of great on both occasions. I am really not used to this kind of thing when it comes to getting my car serviced. I'll keep going back as long as they keep being professional and timely. Kudos to them.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 10/29/2019

Melinda,
Thank you so much for taking the time to write your review,  We appreciate your business WOW we like to hear that we are doing so well,  Thank you for the 5 star rating and If you ever have questions, please feel free to reach out to us via the number below, we look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com