Auffenberg Hyundai

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618-622-9001
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Overview

Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57

2436 Reviews

5 star
75%
4 star
13%
3 star
5%
2 star
2%
1 star
2%

ReScore Reviews™ (11)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.09091/5Overall Rating 2.09091/5rating 2.09091rating 2.09091rating 2.09091
92% Would Recommend
100% Business Response
Latest Review about 19 hours ago

Reviews

NJ
Nancy J.
Belleville, IL
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Great Service
Took my Ionic in for a recall repair. Given a rental while parts were overnighted to the dealer. Took less than three minutes to set up, and the car was ready to go at 9 the next morning. Great service!
Recommended
Verified Customer
Belleville, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Exceptional service!
This was my first experience with their service department and it was exceptional! They were very professional and friendly. Provided a very thorough explanation of the problem I was experiencing. Even took care of two recalls on my car. Waiting area was great also. Will definitely be taking my car here from now on.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 01/17/2019

Lisa,
Thank you for taking the time to write your review. We appreciate your business and your awesome feedback, Thanks for those awesome 5 stars! We look forward to seeing you at your next service visit and always giving you great service.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
CH
Christopher H.
Highland, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Great service
Made service appointment online, appt was quick, everybody was friendly and professional.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 01/17/2019

Christopher,
Thank you for taking the time to write your review. We appreciate your business and your awesome feedback, Thanks for those awesome 5 stars! We look forward to seeing you at your next service visit and always giving you great service.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
KC
Karon C.
Belleville, IL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Quick service
The service was quick and the team was very hopeful.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 01/14/2019

Karon,
Thank you for taking the time to write your review. We appreciate your business and your awesome feedback. Thanks for those awesome 5 stars! We look forward to seeing you at your next service visit and always giving you great service.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
JD
Jeanne D.
Troy, IL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Pleasant experience
The employees are all very friendly and helpful. Very pleased with their service.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 01/14/2019

Jeanne,
Thank you for taking the time to write your review. We appreciate your business and your feedback. Thanks for those awesome 5 stars! We look forward to seeing you at your next service visit and always giving you great service.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
CT
Christopher T.
Belleville, IL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Service Dept.
Never had a bad experience!
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 01/14/2019

Christopher,
Thank you for taking the time to write your review. We appreciate your business and your feedback. Thanks for those awesome 5 stars! We look forward to seeing you at your next service visit and always giving you great service.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
RC
Raymond C.
Sparta, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Mr. Ray
The organization of the service.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 01/14/2019

Raymond,

Thank you for taking the time to write your review. We appreciate your business and your feedback. Thanks for those awesome 5 stars! We look forward to seeing you at your next service visit and always giving you great service.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
ST
Sherry T.
O Fallon, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Great service and personal attention
Bill and his team are always welcoming, keep me informed and deliver outstanding service.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 01/14/2019

Chuck and Sherry,

Thank you for taking the time to write your review. We appreciate your business and your feedback. You awesome customer.  Thanks for those awesome 5 stars! We look forward to seeing you at your next service visit and always giving you great service.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
LS
Larry S.
Collinsville, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2019 Category: Service
Larry
Service was for another recall on this Sonata. The number of recalls is ridiculous.
For this reason I would have a difficult time recommending Hyundai
William G., Service Manager from Auffenberg Hyundai responded on 01/14/2019

Larry,
Thank you for taking the time to write your review. We appreciate your business and your feedback, Recalls can be difficult at times but are mandated by federal law so we do our best. Thanks for those awesome 5 stars! We look forward to seeing you at your next service visit and always giving you great service.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer
Collinsville, IL
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Service Review
The people were friendly and knowledgeable.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 01/14/2019

Thank you for taking the time to write your review. We appreciate your business and your feedback. Thanks for those awesome 5 stars! We look forward to seeing you at your next service visit and always giving you great service.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
RB
Ronald B.
Trenton, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Employees and the Hyundai product
Friendly workers--very polite--quite sensitive to time
I was confident my car was being repaired properly.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 01/14/2019

Ronald,
Thank you for taking the time to write your review. We appreciate your business and your feedback, Our customer are the reason we are here and we want to take care of you. Thanks for those awesome 5 stars! We look forward to seeing you at your next service visit and always giving you great service.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
JH
Joey H.
Collinsville, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Hyundai Ofallon IL
Have always had great service and work on my vehicle at this location. Thank you.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 01/14/2019

Joey,
Thank you for taking the time to write your review. We appreciate your business and your awesome feedback. Thanks for those awesome 5 stars! We look forward to seeing you at your next service visit and always giving you great service.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
BD
Bobby D.
Troy, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Very pleased with the dealership but not so much the warranty
What they did and the waiting room were first rate. I have no complaints wjth the dealership. Heck they even cleaned the interior of my car when the washed it! What I don't understand is how a car with under 40,000 miles and bumper to bumper warranty that feels like it has a warped rotor isn't covered under the warranty?
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 01/14/2019

Bobby,
Thank you for taking the time to write your review. We appreciate your business and your feedback. Brake warranty is 12 month or 12,000 miles due to the fact it's a wear item not a defective warranty,  Thanks for those awesome 5 stars! We look forward to seeing you at your next service visit and always giving you great service.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
RG
Robin G.
Belleville, IL
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Friendly fast service
5 stars
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 01/14/2019

Robin,
Thank you for taking the time to write your review. We appreciate your business and your feedback. Thanks for those awesome 5 stars! We look forward to seeing you at your next service visit and always giving you great service.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
Verified Customer
Mascoutah, IL
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Great Service Department
Service manager Bert was great to work with. We are still working on a charge for rotating tires, that shouldn't have been charged since I purchased the tires from this dealer.
Definitely top notch, though.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 01/11/2019

Thank you for taking the time to write your review. We appreciate your business and your feedback. I am sure Bert will get that taken care of for you.  Thanks for those awesome 5 stars! We look forward to seeing you at your next service visit and always giving you great service.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
MT
Michael T.
Butler, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
customer service
We have to drive about an hour but it is worth it. The service is great.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 01/11/2019

Michael,
Thank you for taking the time to write your review. We appreciate your business and your feedback.  Thanks for those awesome 5 stars! We look forward to seeing you at your next service visit and always giving you great service.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
BW
Barbara W.
Belleville, IL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
No comment
No comment
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 01/11/2019

Barbara,
Thank you for taking the time to write your review. We appreciate your business and your feedback.  Thanks for those awesome 5 stars! We look forward to seeing you at your next service visit and always giving you great service.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
TC
Terri C.
Granite City, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Great service
Always friendly. Fast service.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 01/11/2019

Terri,
Thank you for taking the time to write your review. We appreciate your business and your feedback.  Thanks for those awesome 5 stars! We look forward to seeing you at your next service visit and always giving you great service.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
CB
Crystal B.
Fairview Heights, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Honesty and concern
Mr. Koch provided great customer service. He listened, rode with me and validated my concern. It is sometimes stated that a female should never deal with a repair man. I took the high tide and disagreed with that. My husband allowed me to take care of my complaint since the vehicle is my work car. I was treated fairly and appreciated the service.
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 01/11/2019

Crystal,
Thank you for taking the time to write your review. We appreciate your business and your feedback.  Thanks for those awesome 5 stars! We look forward to seeing you at your next service visit and always giving you great service.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com
GS
Geoffrey S.
Saint Louis, MO
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/09/2019 Category: Service
good service
I scheduled my oil change and tire rotation for 4:20 pm, but I got there early. They got me in ASAP. Great value!
Recommended
William G., Service Manager from Auffenberg Hyundai responded on 01/09/2019

Geoffrey,
Thank you for taking the time to write your review. We appreciate your business and your feedback. I am happy to hear things are better and we will continue to strive to earn the 5 stars! We look forward to seeing you at your next service visit

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com