Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95
4.9

( 1536 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
100% Would Recommend
Latest Review about 6 hours ago

Reviews


JK
John K.
Knoxville, TN
Kia Rondo
Verified Customer
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06/06/2019 Category: Service
John said the staff have always done him right.
This review was collected via phone interview by Customer Research Inc.

AK
Allen K.
Knoxville, TN
Lexus SC 430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Allen said this business was very good. He is happy with what they did for him.
This review was collected via phone interview by Customer Research Inc.

SM
Steve M.
Knoxville, TN
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2019
Auto Repair Experts Who Treat Customers Right
I trust AutoXtend to make my 2009 Camry serve me well for many more years. Free shuttle service worked well with my schedule. I had my car back by lunchtime with defect repaired and routine maintenance accomplished.

KC
Kim C.
Knoxville, TN
Cadillac CTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Service
Kim said they are great. They always give her excellent service.
This review was collected via phone interview by Customer Research Inc.

CR
Candy R.
Knoxville, TN
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2019
Great service!!
They have always been upfront and honest when it comes to what my car needs it’s very much appreciated

BP
Bill P.
Knoxville, TN
INFINITI FX45
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Bill said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

JB
Jason B.
Knoxville, TN
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05/13/2019
Great service
They were nice,fast and honored my AAA membership.

CR
Christian R.
Knoxville, TN
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019
Diagnostic Knowledge
My boyfriend and I had obtained a used Mustang and were entertaining the idea of making it a project/weekend car. Before purchasing, we had another shop inspect the car, and felt it was safe to make the purchase. After several issues later, and being misled by the other shop, we finally had AutoXtend check the car. We dropped the car after hours and I was promptly called within 5 minutes of the shop opening. They listened to all of my questions and concerns. I was called back within one hour with the most detailed list and estimates. I was able to use that information to make an informed decision on the car, authorized the repair I wanted, and that repair was completed before lunch. If we had just gone to AutoXtend in the first place, we would have saved so much time and so much money on the front end. We chose to trade in the Mustang and are much better off. I will never purchase another used vehicle without having AutoXtend inspect the car. Should any of our daily drivers ever encounter any issues, AutoXtend will have my business with no hesitation.

DM
Dianne M.
Knoxville, TN
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019 Category: Service
Dianne said the business always did a fabulous job, they were trustworthy and she did not have to wait long.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Knoxville, TN
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019
Trustworthy and Competent
Trustworthy and Competent Service for a fair price. Hard to find in Knoxville.

MB
Mike B.
Knoxville, TN
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019 Category: Service
Mike said the service was good.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Blaine, TN
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2019
Good folks and great service.
Always friendly and quick service.

JD
Jeff D.
Knoxville, TN
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2019
They Get it Done Correctly and Fast!
I took my car to a dealership for warranty work. After having my car almost a week and telling me 3 separate occasions that they would call me the next day with an update, they never called once and they were unable to repair it. AutoXTend not only called me with updates two or three times in one day, they have my car running like new and I had it back the next work day! Take your car here!

DB
Dennis B.
Knoxville, TN
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019
The best repair shop in Knox County!
Always professional,knowledgeable, and affordable.
Scott L., President from AutoXtend responded on 05/01/2019

Thank you

Autoxtend 
Scott Lane
President
(865)688-4545

RM
Ray / Lauren M.
Knoxville, TN
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019
2008 Ford Escape
Had tire rotation, balancing, alignment, fuel filter change, front caliper brake check, rear drum brake clean and adjust, and change out front CV axles. Price and workmanship were great. My wife uses this vehicle to commute and to take baby to day care. I put my trust in AutoXtend to take care of me and my family.
Scott L., President from AutoXtend responded on 05/01/2019

Thank you. Glad we could help

Autoxtend 
Scott Lane
President
(865)688-4545

CC
Casaundra Nicole C.
Knoxville, TN
Lexus ES 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2019
Woke Up to a Flat Tire
Woke up to a flat tire, had to have car towed by AAA. When I arrived, they were expecting me. Greeted me by name and immediately began servicing my vehicle. Great customer service! Even made a fresh pot of coffee for me lol. Very clean, comfortable. & cozy waiting area. Family friendly. Great experience.
Scott L., President from AutoXtend responded on 05/01/2019

Thank you, we are glad we could help.

Autoxtend 
Scott Lane
President
(865)688-4545

CB
Carol B.
Powell, TN
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019
It's close to my house and the employees are very knowledgeable in helping me
Carol
Scott L., President from AutoXtend responded on 05/01/2019

Thank you so much.

Autoxtend 
Scott Lane
President
(865)688-4545

BM
Bill M.
Knoxville, TN
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019
Jeff was efficient, friendly, and knowledgeable.
I was very pleased in the way that Jeff addressed my problem. He was extremely helpful, courteous, and friendly. He was able to solve my problem quickly. Thank you so much for a job well done.
Scott L., President from AutoXtend responded on 05/01/2019

Glad we could help. 

Autoxtend 
Scott Lane
President
(865)688-4545

SD
Steven D.
Knoxville, TN
Mazda 6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Steven said the business did a great job.
This review was collected via phone interview by Customer Research Inc.
Scott L., President from AutoXtend responded on 05/01/2019

Thank you.

Autoxtend 
Scott Lane
President
(865)688-4545

BE
Brack E.
Knoxville, TN
Ford RV Cutaway
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Brack said the mechanic does a great job and this facility is number one in his book.
This review was collected via phone interview by Customer Research Inc.