ReScore Reviews™ (2)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
Latest Review 4 days ago
Juanita C. on 10/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Spoke with IIlburesenituk. He said he received good service from this business. He thanked them for their service. His vehicle is running good now.
Vehicle: Chrysler Town & Country
Category: Service
Service Date: 10/10/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
Bill H. at CPR Automotive responded on 10/18/2017

Thank you for your business. Glad we could help!

Nancy M. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Nancy said the service was good and she trusts this business.
Vehicle: Honda Insight
Category: Service
Service Date: 10/03/2017
Review Created: 10/13/2017
This review was collected via phone interview by Customer Research Inc.
Brando M. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Brando said he liked the good service this business provided. The work was done quickly.
Vehicle: GMC Envoy
Category: Service
Service Date: 10/03/2017
Review Created: 10/12/2017
This review was collected via phone interview by Customer Research Inc.
Bill H. at CPR Automotive responded on 10/16/2017

Thank you Brando!

Jason N. on 10/12/2017
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Jason said the service was fast. The workers were friendly and they had his best interests at heart. The price was good.
Vehicle: GMC Yukon XL
Category: Service
Service Date: 10/05/2017
Review Created: 10/12/2017
This review was collected via phone interview by Customer Research Inc.
Charles W. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Charles said the service was good.
Vehicle: Ford Expedition
Category: Service
Service Date: 10/05/2017
Review Created: 10/12/2017
This review was collected via phone interview by Customer Research Inc.
Bill H. at CPR Automotive responded on 10/16/2017

Thank you Charles! We appreciate your business.

Dwight H. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Car service"
I think you all did a great job at a very fair price
Vehicle: Honda Civic Si
Service Date: 10/10/2017
Review Created: 10/11/2017 08:07 PM
Bill H. at CPR Automotive responded on 10/12/2017

Thank you Dwight!

Tony C. on 09/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tony said the employees were very honest. They completed service in a timely manner.
Vehicle: Nissan Sentra
Category: Service
Service Date: 09/28/2017
Review Created: 09/30/2017
This review was collected via phone interview by Customer Research Inc.
Bill H. at CPR Automotive responded on 10/10/2017

Thank you Tony, we strive for efficiency!

Nicole R. on 09/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Nicole said the staff is really kind and honest. They never try to take advantage of her, or sell her something she does not need. They always try to get her the best deal they can find on parts.
Vehicle: Toyota Yaris
Category: Service
Service Date: 09/27/2017
Review Created: 09/30/2017
This review was collected via phone interview by Customer Research Inc.
Bill H. at CPR Automotive responded on 10/04/2017

Thank you Nicole! We appreciate your business!

Dorothy S. on 09/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest and fair"
Diagnosed and found no work needed yet. Battery lights came on so I brought it in for maintenance
Vehicle: Chevrolet Traverse
Service Date: 09/27/2017
Review Created: 09/29/2017 03:45 PM
Bill H. at CPR Automotive responded on 10/04/2017

Thank you Dorothy for your business!

Sharon M. on 09/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Put an engine in"
Timely & helpful
Vehicle: Ford Explorer
Service Date: 09/22/2017
Review Created: 09/26/2017 08:13 PM
Bill H. at CPR Automotive responded on 09/27/2017

Thank you Sharon, we look forward to your next visit.

Jessica L. on 09/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome"
Great service. Can rely on CPR for all my automotive needs.
Vehicle: Subaru Outback
Service Date: 09/19/2017
Review Created: 09/23/2017 03:19 PM
Bill H. at CPR Automotive responded on 09/26/2017

Thank you Jessica!

Oscar J. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Patricia. She said the business promised her a price and fulfilled it. They got her vehicle done in a timely manner and she has not had any problems with it since.
Vehicle: Chevrolet Avalanche
Category: Service
Service Date: 09/15/2017
Review Created: 09/22/2017
This review was collected via phone interview by Customer Research Inc.
Bill H. at CPR Automotive responded on 09/26/2017

Thank you Patricia, we appreciate your business!

Mark S. on 09/15/2017
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"My go to automotive service for years."
I've crossed paths with Bill Hancock several times over the years. Somewhere along the way, his business, CPR Automotive, became my automotive mechanic shop. Time after time, I've brought him my mechanical headaches and driven away with problems solved at the end of the day.

CPR has sent me home with fixes that were at times, so simple they didn't charge me for their time. on the other hand, CPR has charged me a couple thousand dollars for more serious fixes, and solved my problem for far less than dealers or other shops would charge.

Are they perfect? No. But there isn't anybody out there that can give you flawless diagnostics. For my money, if Bill recommends that I proceed with a repair it has been a good recommendation.

This business has been an Anchorage staple for many years. As long as it is owned and operated by Bill Hancock, I would take any of my vehicles to them.
Vehicle: Ford F-150
Service Date: 09/11/2017
Review Created: 09/15/2017 08:17 PM
Bill H. at CPR Automotive responded on 09/18/2017

Thank you Mark! We take great pleasure in serving this towns automotive needs quickly, and efficently. Thank you for your business, as well as the great review. We strive to provide a service you can count on, time and time again.

Gail D. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Gail said the staff are good people and they do good work on her vehicle. They do not rip her off.
Vehicle: Nissan Murano
Category: Service
Service Date: 08/22/2017
Review Created: 09/12/2017
This review was collected via phone interview by Customer Research Inc.
Cree B. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Cree said the business has always been straight with him. They have fair deals and the staff are kind.
Vehicle: GMC Suburban
Category: Service
Service Date: 09/06/2017
Review Created: 09/12/2017
This review was collected via phone interview by Customer Research Inc.
Ariane R. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome"
Thank you CPR I am very happy with your work in a timely fashion.
Vehicle: Nissan Pathfinder
Service Date: 09/06/2017
Review Created: 09/08/2017 05:01 PM
Bill H. at CPR Automotive responded on 09/12/2017

Thank you Ariane, We strive for efficiency! We look forward to assisting you with your vehicle in the future.

Mark P. on 09/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Mark said the service was pretty good. Bill took care of his vehicle when his check engine light came on after his service.
Vehicle: Ford Ranger
Category: Service
Service Date: 08/31/2017
Review Created: 09/06/2017
This review was collected via phone interview by Customer Research Inc.
Ken D. on 08/31/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service"
You were recommended by a co worker and after my visit I have recommended CPR twice all ready. We were taken care of very well with follow up calls and quotes.
Vehicle: Chevrolet Suburban
Service Date: 08/29/2017
Review Created: 08/31/2017 07:57 AM
Bill H. at CPR Automotive responded on 08/31/2017

Thank you for your reccommendation! We greatly appreciate the opportunity to service your vehicles, and the vehicles of your friends, and family, in the future.

Desmond M. on 08/29/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Desmond said his vehicle makes a little tink sound now and a muttering noise. Even so, it works.
Vehicle: Ford Taurus
Category: Service
Service Date: 08/25/2017
Review Created: 08/29/2017
This review was collected via phone interview by Customer Research Inc.
Stuart M. on 08/28/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Stuart said the wrong parts were ordered for his vehicle. After waiting a week and a half the work was still not finished. Further parts are needed to repair his vehicle.
Vehicle: Honda Accord Cpe
Category: Service
Service Date: 08/25/2017
Review Created: 08/28/2017
This review was collected via phone interview by Customer Research Inc.
Bill H. at CPR Automotive responded on 09/20/2017

We apologize for the mixup on the part that was ordered. The window motor was bad due to the switch being stuck and we didn't realize that until the motor was replaced.

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