Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77
4.8

(806 Reviews)

ReScore Reviewsâ„¢ (2)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
Latest Review 21 days ago

Reviews


TO
Teresa O.
Anchorage, AK
Mazda Mazda5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Service
Teresa said she hasn't seen any oil from the leak she was having, so everything seems good.
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive responded on 12/03/2019

Thank you for the update, Theresa! We appreciate you trusting us with your vehicle and choosing CPR Automotive as your mechanic shop.


RT
Richard T.
Anchorage, AK
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/22/2019 Category: Service
Spoke with Richard's wife. She said that they kept in contact every step of the way. They did what needed to be done.
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive responded on 12/03/2019

Much thanks to Mrs. Tice for the feedback! Here at CPR we know how important communication is and ensure our customers are properly informed on their vehicle's progress from diagnostic to pickup.


KW
Ken W.
Eagle River, AK
Toyota Tundra 2WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019
Great service at a great price!
It’s so tough to find an honest garage these days. Well look no further, CPR Automotive has what it takes to get a job done in a timely manner & at a price that is very competitive with the competition. See for yourself & give them a try!
Bill H. from CPR Automotive responded on 11/14/2019

Ken, we put customer experience and satisfaction as our top priority and your words reaffirm that. Thank you for taking the time to write such a great review.


CV
Charlotte V.
Anchorage, AK
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
Charlotte said the staff was responsive and did a thorough job on her vehicle.
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive responded on 10/30/2019

Thank you we appreciate your business.


NM
Nancy M.
Anchorage, AK
Honda Insight
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2019 Category: Service
Nancy said the business was good to her and her vehicle. She said they did a good job.
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive responded on 11/14/2019

Nancy, thank you for taking the time to give us the positive feedback. We appreciate you and your business!


DS
Done S.
Anchorage, AK
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2019 Category: Service
Done said the employees changed his alternator last minute same day for him and fixed his vehicle on a Friday before his next day off work on Monday. The business closes over the weekends and Done was really happy to be serviced before close and happy that the employees worked with him.
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive responded on 11/14/2019

Thank you for choosing CPR Automotive for your servicing needs, Done! We're here for you anytime.


MM
Morgan M.
Fort Richardson, AK
Chevrolet Silverado SS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/03/2019 Category: Service
Morgan said he is very satisfied with them. They got him in at a convenient time. They have great service. He is happy with their diligence on working on his vehicle.
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive responded on 11/14/2019

Thank you for your review and kind words, Morgan! We appreciate your patronage.


TS
Tom S.
Anchorage, AK
Ram Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2019 Category: Service
Tom said the staff gave him a quote on the service he needs, fixed his vehicle and sent him a text to let him know the service was done. He picked up his vehicle and on his way home, the staff sent him a text following up on the service he received.
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive responded on 09/25/2019

Thank you Tom. Always a pleasure.


LF
Linequia F.
Anchorage, AK
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Linequia said this business always has fixed her vehicle, she didn't have any problems with them, she doesn't understand why they charged so much for the labor, she dropped her vehicle off at 1 o'clock and she picked it up at 6 o'clock. She doesn't think that they took 4 hours.
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive responded on 09/25/2019

Thank you for your patronage.


RC
Rachel C.
Anchorage, AK
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019
Great mechanics here! Transparency and honesty is their signature service.
Alex and his team under the ownership/leadership of Bill always exceed expectations. Have used their services many times for several vehicles. One of few shops I've ever had discourage me from spending money on unnecessary repairs. There were a couple times something didn't get fixed quite right and the shop owner took full responsibility by replacing a part that was a lemon, etc. Most importantly they took full responsibility without excuses if something was not repaired correctly. I only make a note of this as a positive in my opinion because nowadays less talk and more action to resolve an issue is rare. Several vehicles and many high quality repairs and maintenance services were completed and far out weigh any minor inconveniences. Love this shop and love having this great business to keep my vehicles running well without breaking the bank.

JS
Jeff S.
Anchorage, AK
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Jeff said the business got him in fairly quickly, he felt like was actually a customer and not being scammed. He was very happy with the service he received.
This review was collected via phone interview by Customer Research Inc.

NR
Nazariy R.
Wasilla, AK
Mitsubishi Mirage G4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
Nazarly said that they have great service. His vehicle was done quickly in an hour.
This review was collected via phone interview by Customer Research Inc.

TP
Trey P.
Alaska
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/26/2019 Category: Service
Trey said the business charged him $60 to $70 more to fix his vehicle. The parts were a way lower cost at the parts store.
This review was collected via phone interview by Customer Research Inc.

VA
Vic A.
Anchorage, AK
Chevrolet Uplander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2019 Category: Service
Vic said the business had good people there, the gentleman up front was helpful, he was nice and he wouldn't mind going back there again.
This review was collected via phone interview by Customer Research Inc.

AK
Anthony K.
Anchorage, AK
Acura Integra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/22/2019 Category: Service
Anthony said the staff ordered the wrong part which was why the service took a while longer.
This review was collected via phone interview by Customer Research Inc.

TD
Tammie D.
Anchorage, AK
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019
e and I will not take my vehicle to no one else.Highly recommend this business for your car needs and honest work.Thank you Gentleman and Lady😉
The customer service and the work that the guys do.The are honest and do a outstanding job.Highly recommend CPR to everyone.
Bill H. from CPR Automotive responded on 08/23/2019

Thank you for your patronage over the years. We will miss you. Have a safe trip and please stay in contact.
Thank you, Alex


WG
Will G.
Anchorage, AK
Ford Flex
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Will said the employees fixed a problem quick that he thought was going to be more of an issue.
This review was collected via phone interview by Customer Research Inc.

NC
Nancy C.
Anchorage, AK
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/08/2019 Category: Service
Nancy said that she had to take the vehicle back and has had dealings with this facility in the past. Alex does a good job
This review was collected via phone interview by Customer Research Inc.

TM
Tommy M.
Anchorage, AK
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Spoke with Pamela. She said she was happy with the service the business gave her.
This review was collected via phone interview by Customer Research Inc.

BB
Bryan B.
Anchorage, AK
Honda Civic Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/10/2019 Category: Service
Bryan said the business didn't call to tell him that they needed to keep the vehicle for an additional day. He showed up to the business expecting to take the vehicle home.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 806 in total