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Genesis Of St. Augustine

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(56 Reviews)
95
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
12
Total ReScores
4.8
ReScore Average
95
Net Promoter Score ®

Business Details

Categories
Contact
(904) 797-7800
No Business Hours Provided

Business Hours

* No Time Zone Provided
2898 Us 1 South Saint Augustine, FL 32086
Service Department's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(56 Reviews)

Verified Customer
St. Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
verified customerVerified Customer
10
Category: Service
Quick and Simple
Great service and fast!
JOE K., Service and Parts Director from Genesis Of St. Augustine responded on 02/16/2022 08:04 AM

 We greatly appreciate you taking the time to share your Genesis service experience with us and the 5 star rating.
Our Genesis team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Genesis Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

HB
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Herman B.
Palm Coast, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
verified customerVerified Customer
10
Category: Service
Exceptional
My experience with this dealership and its service department is what one should expect during and following the purchase of a vehicle from the dealership.
JOE K., Service and Parts Director from Genesis Of St. Augustine responded on 01/24/2022 05:54 AM

 We greatly appreciate you taking the time to share your Genesis service experience with us and the 5 star rating. Our Genesis team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Genesis Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

DY
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Dan Y.
Ponte Vedra Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
verified customerVerified Customer
10
Category: Service
Service
Nothing to add to my review
JOE K., Service and Parts Director from Genesis Of St. Augustine responded on 01/24/2022 06:19 AM

 We greatly appreciate you taking the time to share your Genesis service experience and the 5 star rating with us. Our service team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Genesis Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JC
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John C.
Palm Coast, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2022
verified customerVerified Customer
10
Category: Service
Outstanding
Exceptional
JOE K., Service and Parts Director from Genesis Of St. Augustine responded on 01/20/2022 08:07 AM

 We greatly appreciate you taking the time to share your Genesis service experience with us and your kind words. Cheryl and Sylvester are valuable assets to our Genesis team and are both committed to exceeding your expectations.


Thank you to all of our wonderful guests for helping make us the #1 Genesis Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

SD
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Scott D.
Palm Coast, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
verified customerVerified Customer
10
Category: Service
Amazing care and service
Every time I have taken my vehicle to this location I have received amazing service from Cheryl buck and Mister Sylvester. Each time their customer service is better than the last and they make the customer feel like a true priority and try to satisfy and meet every need. They go over and above the call to make sure you are satisfied even so much so little my last visit I purchased a second vehicle for my wife
JOE K., Service and Parts Director from Genesis Of St. Augustine responded on 01/12/2022 05:32 AM

  We sincerely appreciate you taking the time to share your Genesis 5 star experience and kind words with us. Cheryl and Sylvestor are committed to keeping you safe and exceeding your expectations. 


Thank you to all of our wonderful guests for helping make us the #1 Genesis Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

PH
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Patrick H.
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
verified customerVerified Customer
10
Category: Service
Always a great experience
I have purchased four Genesis' and four Hyundai's from this dealership over the years. Every experience has been great. Sales, service and parts - all are the best. Andrew, Jimmy, George, Cheryl - the best team in town.
JOE K., Service and Parts Director from Genesis Of St. Augustine responded on 12/13/2021 06:22 AM

 We greatly appreciate you taking the time to share your Genesis service experience with us and your kind words. Our Genesis team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

AG
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Alfred G.
Palm Coast, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
verified customerVerified Customer
10
Category: Service
Ongoing great service and business
I have purchased five of vehicles from st. Augustine Hyundai. That tells the story.
JOE K., Service and Parts Director from Genesis Of St. Augustine responded on 12/09/2021 02:27 PM

 We greatly appreciate you taking the time to share your Genesis Service experience with us and the 5 star rating. Our Genesis team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

VW
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Virgina W.
St. Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2021
verified customerVerified Customer
10
Category: Service
GV80
Cheryle is the easiest service personnel I have ever dealt with, she’s responsive friendly and always takes care of our needs.
Having my GV80 in her hands is a blessing to me, not to have to drive and wait in a room, is the best.
JOE K., Service and Parts Director from Genesis Of St. Augustine responded on 11/26/2021 06:51 AM

 We thank you for taking the time to share your Genesis service experience with us and your kind words. Cheryl and our Genesis service team are committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Genesis Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

BM
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Beny M.
Palm Coast, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2021
verified customerVerified Customer
10
Category: Service
Great service dept.
As usual Cheryl Buck took great care of my needs of our G80. Always a great experience at St Augustine.
JOE K., Service and Parts Director from Genesis Of St. Augustine responded on 11/22/2021 06:06 AM

 We sincerely appreciate you taking the time to share your Genesis service experience with us and your kind words. Cheryl and our Genesis team are committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Genesis Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

EB
gravatar
Elissa B.
St. Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
verified customerVerified Customer
10
Category: Service
Best Service Department!
Outstanding service as usual! Prompt, courteous, professional and efficient!
JOE K., Service and Parts Director from Genesis Of St. Augustine responded on 11/22/2021 06:02 AM

 We greatly appreciate you taking the time to share your Genesis service experience with us and kind words. Cheryl and our Genesis team are committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Genesis Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

AJ
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Andre J.
Palm Coast, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
verified customerVerified Customer
10
Category: Service
Awesome
Service was great!
JOE K., Service and Parts Director from Genesis Of St. Augustine responded on 10/25/2021 02:02 PM

We greatly appreciate you taking the time to share your Genesis service experience with us and the 5 star rating. Our Genesis team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Genesis Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

TL
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Thomas L.
Green Cove Springs, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2021
verified customerVerified Customer
10
Category: Service
Warranty Service
Our G90 console latch malfunctioned. We had approximately four months remaining on our warranty. There was no question whatsoever about taking care of the issue. They were kind enough to provide a loaner while taking our vehicle to the service facility, did great work and returned our vehicle in a very clean condition.
JOE K., Service and Parts Director from Genesis Of St. Augustine responded on 10/13/2021 01:41 PM

 Thank you for taking the time to share your Genesis service experience and kind words with us. Cheryl and our Genesis team are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
verified customerVerified Customer
10
Category: Service
Highly recommend!!
Staff was very friendly, knowledgeable and accommodating. Highly recommend! So glad I bought a genesis!!
JOE K., Service and Parts Director from Genesis Of St. Augustine responded on 09/22/2021 07:32 AM

 Thank you for taking the time to share your Genesis service experience with us and the 5 star rating. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Genesis Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

RA
gravatar
Rafael A.
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2021
verified customerVerified Customer
10
Category: Service
As always
Great service.
JOE K., Service and Parts Director from Genesis Of St. Augustine responded on 08/19/2021 06:48 AM

 We greatly appreciate you taking the time to share your Genesis service experience with us and your kind words. Our Genesis team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Genesis Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

KH
gravatar
Kenneth H.
Ponte Vedra, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2021
verified customerVerified Customer
10
Category: Service
Always professional
Great staff, particularly Cheryl Buck. She goes the extra mile to answer any questions or concerns!
JOE K., Service and Parts Director from Genesis Of St. Augustine responded on 08/18/2021 07:41 AM

We sincerely appreciate you taking the time to share your Genesis Service experience and kind words with us. Cheryl and our Genesis team are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Genesis Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

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