Hertrich Hyundai of New Castle


Overall Rating 4.47/5Overall Rating 4.47/5Overall Rating 4.47/5Overall Rating 4.47/5rating 4.47

1193 Reviews

ReScore Reviews™ (32)

ReScore
Overall Rating 4.3124997/5Overall Rating 4.3124997/5Overall Rating 4.3124997/5Overall Rating 4.3124997/5rating 4.3124997
Original
Overall Rating 2.0937538/5Overall Rating 2.0937538/5rating 2.0937538rating 2.0937538rating 2.0937538
91% Would Recommend
100% Business Response
Latest Review 3 days ago
Jose C. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Job "
I’m happy with everything and new lady who start working was very nice and go over everything with me. Every time I bring my car do great service.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/16/2018 04:19 PM
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David W. at Hertrich Hyundai of New Castle responded on 02/19/2018

Thank you, for the 5 star survey.  If there is anything else I can do for you, please, let us know.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Sharon S. on 02/16/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly, helpful staff"
Great!
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/16/2018 05:29 AM
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David W. at Hertrich Hyundai of New Castle responded on 02/16/2018

Thank you, for the 4star review.  We do strive to earn a 5 star review.  If there was anything else we could have done to get to the 5 star, please, let me know.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Pamela J. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Not sure why it is marked 4.5 stars.. I wanted to do 5 stars
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/15/2018 04:25 PM
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David W. at Hertrich Hyundai of New Castle responded on 02/16/2018

Thank you for your 5 star review.  It showed up as five stars so no worries.  If there is anything else Jeff, or any of us, can do for you, please, let us know.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Verified Customer on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Competent, Polite, efficient
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/15/2018 01:13 PM
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David W. at Hertrich Hyundai of New Castle responded on 02/15/2018

Thank you, for the great 5 star service.  If there is anything else we can do for you, please, let us know.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Brenda C. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people are very nice"
Great
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/15/2018 10:57 AM
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David W. at Hertrich Hyundai of New Castle responded on 02/15/2018

Thank you, for the great survey.  If there is anything else we can do for you, please, let us know

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Verified Customer on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent "
It was easy to make an appointment that worked for me. Dropped my car off and it was done in great time and everything i needed done was complete. Also great service from the guy there explaining everything to me.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/14/2018 04:39 PM
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David W. at Hertrich Hyundai of New Castle responded on 02/15/2018

Thank you, for the great review and feedback.  If there is anything else we can do for you, please, let us know.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Ed G. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Place To Do Business!"
Competent service & almost feels like home!
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/14/2018 02:43 PM
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David W. at Hertrich Hyundai of New Castle responded on 02/15/2018

Thank you for the fantastic survey and feedback.  If there is anything else we can do for you, please, let us know.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Barry F. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people here try hard to make car service a good experience."
They do a good job.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/14/2018 02:15 PM
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David W. at Hertrich Hyundai of New Castle responded on 02/15/2018

Thank you, for the 5 star review.  If there is anything else we can do for you, please, let us know.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Verified Customer on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Always will return
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/13/2018 05:10 PM
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David W. at Hertrich Hyundai of New Castle responded on 02/14/2018

Thank you, for the 5 star review.  If there is anything else we can do for you, please, let us know.  

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Verified Customer on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Car Maintance"
The car was completed in a timely manner. The service manager was very professional and helpful.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/13/2018 12:06 PM
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David W. at Hertrich Hyundai of New Castle responded on 02/13/2018

Thank you, for the 5 star review and great feedback.   If there is anything else we can do for you, please, let me know.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Nancy M. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everyone is courteous and helpful "
The service writer was great. He said it would be about 1 1/2 hours and it was a few minutes earlier. He answered all my questions too.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/13/2018 11:45 AM
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David W. at Hertrich Hyundai of New Castle responded on 02/13/2018

Thank you, for the wonderful 5 star survey and feedback.  If there is anything else I can do for you, please, let me know.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
James B. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"As always, AWESOME Service"
As Always, another EXCELLENT Service at Hertrich's
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 02/06/2018
Service Type: Maintenance
Review Created: 02/12/2018 04:28 PM
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David W. at Hertrich Hyundai of New Castle responded on 02/13/2018

Thank you for the great survey and feedback.  If there is anything else we can do for you, please, let us know.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Patrick R. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Tranny oil change"
Nice people
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 02/07/2018
Service Type: Repair
Review Created: 02/12/2018 03:59 PM
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David W. at Hertrich Hyundai of New Castle responded on 02/13/2018

Thank you, for the 5 star survey.  If there is anything else we can do for you, please, let me know.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Kenyatta H. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great speedy service"
I was in and out
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/12/2018 12:28 PM
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David W. at Hertrich Hyundai of New Castle responded on 02/12/2018

Thank you, for the 5 star review and the positive feedback.  If there is anyting else we can do for you, please, let me know.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Robert C. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick"
Quick and friendly service
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 02/02/2018
Service Type: Repair
Review Created: 02/12/2018 11:20 AM
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David W. at Hertrich Hyundai of New Castle responded on 02/12/2018

Thank you, for the 5 star review and great feedback.  If there is anything else we can do for you, please, let me know.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Verified Customer on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick service "
I enjoy the quick service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/30/2018
Service Type: Maintenance
Review Created: 02/10/2018 06:56 PM
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David W. at Hertrich Hyundai of New Castle responded on 02/12/2018

Thank you, for the great 5star review and feedback.   If there is anything else, I can do for you, please, let me know.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Gloria E. on 02/10/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great Service!"
Timely and professional!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/02/2018
Service Type: Repair
Review Created: 02/10/2018 04:17 AM
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David W. at Hertrich Hyundai of New Castle responded on 02/12/2018

Thank you, for the great survey and feedback.  If there is anything else we can do for you, please, let us know.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Verified Customer on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service "
Work complete in a timely manner. Car washed and vacuumed after completion of work. Great dealer. Great product.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/01/2018
Service Type: Repair
Review Created: 02/09/2018 06:20 AM
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David W. at Hertrich Hyundai of New Castle responded on 02/09/2018

Thank you, for the the wonderful survey and feedback.  If there is anything else we can do for you, please, let us know.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Jonathan M. on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courtesy and informative"
Very respectful and kind to me and my family. Also explained in detail everything that was done or needs to be done.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/05/2018
Service Type: Repair
Review Created: 02/09/2018 06:15 AM
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David W. at Hertrich Hyundai of New Castle responded on 02/09/2018

Thank you, for the 5 star survey and great feedback.  If there is anything else we can do for you, please, let us know.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Cynthia G. on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The employee"
They have such great attitudes and are trustworthy and if they can save you money then they most definitely will. I would like to give a huge shoutout to both of the Roberts lol, Jeff, and Eric
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 02/06/2018
Service Type: Maintenance
Review Created: 02/08/2018 04:14 PM
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David W. at Hertrich Hyundai of New Castle responded on 02/09/2018

Thank you, for the great survey and feedback.  If there is anything else we can do for you, please, let us know.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
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