Overview

Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5rating 4.52

1463 Reviews

ReScore Reviews™ (37)

ReScore
Overall Rating 4.4054068/5Overall Rating 4.4054068/5Overall Rating 4.4054068/5Overall Rating 4.4054068/5rating 4.4054068
Original
Overall Rating 2.1621632/5Overall Rating 2.1621632/5rating 2.1621632rating 2.1621632rating 2.1621632
91% Would Recommend
100% Business Response
Latest Review 3 minutes ago

Reviews


KJ
Keisha J.
Wilmington, DE
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Greta customer service
I forgot my guys name but he was very nice and kept me up to date with what was going on with my car. It was a very long wait but, he apologized for it a few times. I just appreciated him doing so.

Anonymous avatar
Verified Customer
Newark, DE
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018 Category: Service
Courtesy
Courteous and professional

Anonymous avatar
Verified Customer
Newark, DE
2013 Hyundai Sonata Hyb
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/17/2018 Category: Service
Service
Recall service went well

Anonymous avatar
Verified Customer
Newark, DE
2014 Hyundai Tucson
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2018 Category: Service
Service personnel
Knowledgeable and efficient service Associates. Price on front brakes was higher than expected. Work was done on a timely basis.

Anonymous avatar
Verified Customer
Wilmington, DE
2013 Hyundai Azera
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Excellent customer service
The agent kept me well informed about the service. I have found the agent to be the best I have ever had.
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JEFF T. from Hertrich Hyundai of New Castle responded on 06/15/2018

Thank You for the 5 Star Review!!

Jeff Trnka


TH
Tracy H.
New Castle, DE
2012 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Great service
Great service
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JEFF T. from Hertrich Hyundai of New Castle responded on 06/15/2018

Thank You!! We really appreciate the 5 Star Review!!

Jeff Trnka


Anonymous avatar
Verified Customer
New Castle, DE
2009 Hyundai Santa Fe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2018 Category: Service
Good
Good service
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JEFF T. from Hertrich Hyundai of New Castle responded on 06/15/2018

Thank You for the 4 Star Review- We do strive for 5 Star service and hope you give us a chance to prove that with your next service visit!!

Jeff Trnka


KS
Ken S.
Wilmington, DE
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018
Issue resolved; Service made it right
My initial issue regarding a loud engine noise unfortunately took three days to resolve; however I am most appreciative of both Charles at the service desk and especially Jeff the service manager who stayed on the issue until it was permanently fixed. They also comped me a loaner vehicle and didn't charge me the additional work they had to do. First rate customer service and my vehicle is running like a top. Kudos.
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JEFF T. from Hertrich Hyundai of New Castle responded on 06/15/2018

Thanks Mr Sharp!! We appreciate you giving us the opportunity to make it right!!

Jeff Trnka


Anonymous avatar
Verified Customer
New Castle, DE
2013 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Courteous, professional
Courteous, professional, friendly. Carmine especially is an asset to the team.
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JEFF T. from Hertrich Hyundai of New Castle responded on 06/15/2018

Thank You for the 5 Star Review!! We like Carmine Too!!

Jeff Trnka


KS
Kenneth S.
Wilmington, DE
2012 Hyundai Elantra
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/14/2018 Category: Service
Did not fix my issue right away
My reported issue was not fixed after two days of work. Service accommodation is good but quality of work done is less than desirable. Normally I am fairly satisfied with Hertrich's service work even if the price is a bit high in my opinion. But this last issue throws the quality of the technicians work into question.
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JEFF T. from Hertrich Hyundai of New Castle responded on 06/14/2018

We have finally resolved the issue. I appreciate your patience on this repair and hope we have been able to restore your faith. 

Thank You!!

Jeff Trnka


MD
Mary D.
Newark, DE
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Friendly service
Friendly Service!!
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JEFF T. from Hertrich Hyundai of New Castle responded on 06/14/2018

Thank You for the 5 Star Review!! We appreciate you bringing your vehicle needs to us!!

Jeff Trnka


MC
Maryanna C.
Wilmington, DE
2014 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Drained battery issues
Our 2 month old battery died so we had the car towed to Hertrich, thinking there must be electronic issues.
They did a complete diagnostic check as well as the recommended service maintenance. It seems that the battery was drained from not driving the car much.
Not only did they suggest a battery tender(which I was not previously familiar with) but the service rep even researched some suitable battery tenders for me, and he even explained how to hook the unit up to the car.
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JEFF T. from Hertrich Hyundai of New Castle responded on 06/14/2018

Happy we could help out!! Thank You for the 5 Star review and the Kind Words!!

Jeff Trnka


LE
Lionel E.
Claymont, DE
2015 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Excellent Work
I was very happy and delighted when I brought in my 2015 Genesis to be serviced recently. I brought it in a day earlier and the shuttle to home/work was full but one of the gentlemen whose name escapes me gassed up another car to give me and another lady a ride into Wilmington. That's what I call excellent service. I had the pleasure of working with Charles at the service desk and he took great care of me. He had my car ready on the day and at the time it was originally planned for service which helped me tremendously seeing that I was traveling out of town the following day. So thanks to Hertrich Hyundai for superior service and treating your customers like you would your own family. I definitely would recommend others to use your service bay and purchase cars from your inventory. Thanks much!!
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JEFF T. from Hertrich Hyundai of New Castle responded on 06/14/2018

That was a nice ride into Wilmington!! I enjoyed our conversation as well. Thanks for the 5 Star Review!!

Jeff Trnka


CH
Clyde H.
Claymont, DE
2015 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Service that makes you want to Return
Upon walking thru the door im immediately
Greeted.Prompt and Courteous Service.
DONT EVER GET RID OF SHUTTLE SERVICE!
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JEFF T. from Hertrich Hyundai of New Castle responded on 06/14/2018

Shuttle Service is here to stay!! Thank You for the 5 Star Review!!

Jeff Trnka


EG
Elizabeth G.
Wilmington, DE
2014 Hyundai Veloster
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Wonderful treatment!
Carmine is great!
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JEFF T. from Hertrich Hyundai of New Castle responded on 06/14/2018

Thank You for the 5 Star review!! We think Carmine is a good guy, too!!

Jeff Trnka


Anonymous avatar
Verified Customer
Alloway, NJ
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
A+
Quick and friendly service.
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JEFF T. from Hertrich Hyundai of New Castle responded on 06/14/2018

Thank You for the Quick Reply to the Survey!!- And of course the 5 Star review!!

Jeff Trnka


RW
Robert W.
Wilmington, DE
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
90000 mi checkup
Took my car promptly. Did exactly what I asked. And I was on my way. Pleasant experience.
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JEFF T. from Hertrich Hyundai of New Castle responded on 06/13/2018

Thank You for the 5 Star Review!! We look forward to seeing you at 95,000 miles


Anonymous avatar
Verified Customer
Wilmington, DE
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
convenient
good
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JEFF T. from Hertrich Hyundai of New Castle responded on 06/13/2018

Thanks!!

Jeff Trnka


LR
Lisa R.
Newark, DE
2012 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Great service
Great Service. Everything is always explained. No surprises.
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JEFF T. from Hertrich Hyundai of New Castle responded on 06/13/2018

Thank You very much for the 5 Star Review!!

Jeff Trnka


WB
William B.
Clarksboro, NJ
2011 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Another Good Service Visit
Service Department identified items need to be done during my 150,000 mile service. They worked to provided a good price for the services and did the work while I waited. As noted the car has 150,000 and has NO real problems beyond normal maintenance and schedule services (tires, brakes, etc.).
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JEFF T. from Hertrich Hyundai of New Castle responded on 06/13/2018

Thank You for the 5 Star Review!! We appreciate your visits!!

Jeff Trnka