Hertrich Hyundai of New Castle


Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5

1329 Reviews

ReScore Reviews™ (36)

ReScore
Overall Rating 4.3888867/5Overall Rating 4.3888867/5Overall Rating 4.3888867/5Overall Rating 4.3888867/5rating 4.3888867
Original
Overall Rating 2.1388931/5Overall Rating 2.1388931/5rating 2.1388931rating 2.1388931rating 2.1388931
91% Would Recommend
100% Business Response
Latest Review about 12 hours ago
George B. on 04/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Car engine "
Quickly done very efficient . Unbelievable
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/16/2018
Service Type: Repair
Review Created: 04/21/2018 03:46 PM
Verified Customer on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Yes"
Prompt and quality work.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/12/2018
Service Type: Repair
Review Created: 04/19/2018 01:02 PM
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JEFF T. at Hertrich Hyundai of New Castle responded on 04/20/2018

Thank you so much for the 5 Star review!! Please keep us in mind for all your automotive needs!

Jeff Trnka

Margaret L. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding "
Service manager and technician are always friendly and professional. I’m very pleased with the services at Hertrich.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 04/17/2018
Service Type: Repair
Review Created: 04/19/2018 12:30 PM
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JEFF T. at Hertrich Hyundai of New Castle responded on 04/20/2018

Thank you for the 5 Star review and kind words!! We believe Carmine is an asset to out goal of World Class service!! 

Jeff Trnka

Verified Customer on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fine dealership"
Great dealership
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 04/17/2018
Service Type: Maintenance
Review Created: 04/19/2018 11:47 AM
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JEFF T. at Hertrich Hyundai of New Castle responded on 04/20/2018

Thank You for the 5 Star Review!! If there is anything we can do for your automotive needs, please keep us in mind!!

Jeff Trnka

Matthew K. on 04/17/2018
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Overpriced "
Service report had yelliw matjs in some areas i noticed after i got home thry should have explained what is needed
There was no communication as to why it was takkng 4 hours for oil change tires and recall
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/13/2018
Service Type: Repair
Review Created: 04/17/2018 10:33 AM
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JEFF T. at Hertrich Hyundai of New Castle responded on 04/18/2018

Thank you for taking the time to speak with me about your recent service visit- Your feedback will help us achieve out goals of "World Class Service".

Jeff Trnka
Service Manager
Hertrich of New Castle

Adam S. on 04/16/2018
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"They have a problem with being honest"
They need to stop trying to deceive their customers that have warranties. They have tried on me 3 times, and have failed. I do feel badly for folks that do not know as much as myself, and get fooled.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/06/2018
Service Type: Repair
Review Created: 04/16/2018 09:10 AM
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JEFF T. at Hertrich Hyundai of New Castle responded on 04/16/2018

I have attempted to reach out to you via phone. I would like to discuss your recent service visit with you. Please give me a call.
Thank You

Jeff Trnka
Service Manager
Hertrich of New Castle
302-323-1100

Sam D. on 04/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"sam desai"
awsom!!!!!!!!!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/10/2018
Service Type: Maintenance
Review Created: 04/15/2018 04:26 AM
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David W. at Hertrich Hyundai of New Castle responded on 04/16/2018

Thank you for the 5 star review. If there is anything else we can do for you, please, let us know.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Christopher L. on 04/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Experience"
Efficient service starting from scheduling all the way to when the car was delivered after completion. I definitely appreciated being kept up to date on timing and changes based on the inspection of the car.
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 04/09/2018
Service Type: Repair
Review Created: 04/14/2018 07:51 PM
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David W. at Hertrich Hyundai of New Castle responded on 04/16/2018

Thank you for the 5 star review and fantastic feedback.  If there is anything else I can do for you, please, let me know.  

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Phyllis T. on 04/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Service Department is friendly and efficient.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/02/2018
Service Type: Maintenance
Review Created: 04/14/2018 05:10 AM
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David W. at Hertrich Hyundai of New Castle responded on 04/16/2018

Thank you for the 5 star review and great feedback.  If there is anything else we can do for you, please, let us know.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Soumitra B. on 04/13/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service feedback "
It’s god experience here.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/06/2018
Service Type: Repair
Review Created: 04/13/2018 04:20 PM
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David W. at Hertrich Hyundai of New Castle responded on 04/16/2018

Thank you, for the 4 star review.  Here at the Hertrich Family we do strive to give 5 star service.  If there is anything else we can do for you, please, let us know.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Dina L. on 04/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service "
Took my car into the dealer because Engine was stalling out on me. Was worried the repairs was gonna break my bank account! Then when I got the call from the service department just to find everything was covered under a Recall!! Thanks 👍🏾👍🏾😁
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/10/2018
Service Type: Repair
Review Created: 04/12/2018 10:28 AM
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JEFF T. at Hertrich Hyundai of New Castle responded on 04/12/2018

Thank You for the 5 Star review- Please keep us in mind for your future automotive needs!!

Jeff Trnka
Hertrich of New Castle

J L. on 04/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"April 6 JD"
Time to complete work was good. C comfortable waiting srea.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/06/2018
Service Type: Maintenance
Review Created: 04/11/2018 06:40 PM
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JEFF T. at Hertrich Hyundai of New Castle responded on 04/12/2018

Thank you so much for the 5 Star review, We strive for World Class service!! If there is anything else Carmine or any of the service team can do for your automotive needs, Please keep us in mind!!

Jeff Trnka
Service Manager
Hertrich of New Castle

Howard O. on 04/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Good service
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 04/09/2018
Service Type: Maintenance
Review Created: 04/11/2018 10:56 AM
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David W. at Hertrich Hyundai of New Castle responded on 04/11/2018

Thank you, for your 5 star review.  If there is anything else I can do for you, please, let me know.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Verified Customer on 04/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank you Hertrich!"
Carmine is an awesome addition to the team!
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 04/06/2018
Service Type: Maintenance
Review Created: 04/10/2018 04:59 PM
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David W. at Hertrich Hyundai of New Castle responded on 04/11/2018

Thank you, for the great survey.  If there is anything else we can do for you, please, let us know.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Maria O. on 04/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Advisor"
Donna made my experience nice and pleasant. I also thought I would have to wait long but my car was done within an hour. I was able to get back on the road for work.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/06/2018
Service Type: Maintenance
Review Created: 04/10/2018 04:18 PM
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David W. at Hertrich Hyundai of New Castle responded on 04/11/2018

Thank you, for the great 5 star review.  If there is anything else I can do for you, please, let me know.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Verified Customer on 04/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Reps are professional,polite and efficient
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 04/03/2018
Service Type: Maintenance
Review Created: 04/09/2018 05:41 AM
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David W. at Hertrich Hyundai of New Castle responded on 04/09/2018

Thank you, for the 5star review.  If there is anything else we can do for you, please, let us know.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Verified Customer on 04/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great!!"
Great service people were very friendly.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/03/2018
Service Type: Repair
Review Created: 04/09/2018 04:28 AM
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David W. at Hertrich Hyundai of New Castle responded on 04/09/2018

Thank you, for the 5 star review.  If there is anything else we can do for you, please, let us know.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Verified Customer on 04/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
They took very good care of me while i waiting for my car to be ready i even started pricing my next car also while i waited
Vehicle: 2008 Hyundai Azera
Category: Service
Service Date: 04/03/2018
Service Type: Repair
Review Created: 04/08/2018 10:32 AM
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David W. at Hertrich Hyundai of New Castle responded on 04/08/2018

Thank you, for the 5 star review.  If there is anything else we can do for you, please, let us know.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
James M. on 04/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality service experience"
Hertrich Hyundai is a first rate dealer! The service experience was great.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/02/2018
Service Type: Maintenance
Review Created: 04/07/2018 09:11 PM
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David W. at Hertrich Hyundai of New Castle responded on 04/08/2018

Thank you, for the 5 star review.  If there is anything else we can do for you, please, let us know.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Verified Customer on 04/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"excellent service"
my car has never felt better. thank you hertrich Hyundai of Newcastle.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 03/28/2018
Service Type: Repair
Review Created: 04/07/2018 07:38 PM
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David W. at Hertrich Hyundai of New Castle responded on 04/08/2018

Thank you fo rthe 5 star review.  If there is anything else we can do for you, please, let us know.  

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
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