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SureCritic / Hyundai Dealer / Hertrich Hyundai of New Castle
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Hertrich Hyundai of New Castle

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,788 Reviews)
57
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Score Details

5 stars
79%
4 stars
10%
3 stars
4%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
123
Total ReScores™
4.7
ReScore™ Average
57
Net Promoter Score ®

Business Details

About

Hertrich Hyundai of New Castle is your premier Hyundai dealership for the Wilmington and Newark area. We are located on South Dupont Highway in New Castle, DE. Come see us today and take care of all your vehicle needs. Our Service Technicians are ready and waiting to help! Hertrich Hyundai of New Castle is your premier Hyundai dealership for the Wilmington and Newark area. We are located on South Dupont Highway in New Castle, DE. Come see us today and take care of all your vehicle needs. Our Service Technicians are ready and waiting to help!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(302) 323-1100
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (US & Canada)
120 South Dupont Highway New Castle, DE 19720
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,788 Reviews)
Write a Review
Recent Reviews
MC
gravatar
Martha C.
Newark, DE
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/29/2023
0
Category: Service
Warranty engine work
My vehicle has been sitting at Hertich Hundai in New Castle since Oct. 31, 2023. The engine seized and should be covered under the extended warranty. It took me 2 weeks to get an appt on Nov. 14th. I call every day and no one gives me any answers. They place you on hold and never come to the phone.If you do happen to get thru to someone in service they continue to see the warranty people are looking into it. I've been told lie after lie. I was told the car would be diagnosed on Nov.14th and I would be entitled to a rental. From Nov 14th to today I've been told the warreny Co. Is reviewing it and they can't provide rental. I have been in a rental since Oct. 31st at a cost of $900 out of pocket. I do not have a 2nd vehicle and no other way to get to work. I have to take the rental back because I can no longer afford it. I called today was placed on hold ..each time I'm told Megan is my service advisor and she is either away from her desk or on another line. She rarely calls back even if I leave a message. She told me to bring maintenance records there by 5 on Saturday. I did so by 4 45 and her and the service people were gone for the day. This is the WORST CUSTOMER SERVICE I EVER EXPERIENCED. DO NOT USE THEM FOR AUTO REPAIRS. TO DATE I STILL HAVE NO VEHICLE AND NO STATUS. My regular auto shop took 2 hours to diagnose the problem. They took 2 weeks and it's still not resolved.
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