Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64
4.6

( 2539 Reviews )

ReScore Reviews™ (56)

ReScore
Overall Rating 4.6607143/5Overall Rating 4.6607143/5Overall Rating 4.6607143/5Overall Rating 4.6607143/5rating 4.6607143
Original
Overall Rating 2.26786/5Overall Rating 2.26786/5rating 2.26786rating 2.26786rating 2.26786
94% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


TR
Terry R.
Franklin, TN
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Fit in
Got me in and performed brakes replacement.
TIM O. from Hyundai of Cool Springs responded on 11/16/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


TD
Thomas D.
Nashville, TN
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Great Service
Made an appointment to get an oil change and also got 2 filter changes. I was in an out of there in about an hour. Great staff, and want to mention that James Falcone took care of all my concerns. Highly recommend this service department.
TIM O. from Hyundai of Cool Springs responded on 11/15/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


PW
Paul W.
Nashville, TN
2010 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Periodic service for transmission
They do a very good job of repairing the cars and they are getting better all of the time at returning them when they promise.
TIM O. from Hyundai of Cool Springs responded on 11/13/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


BC
Bob C.
Bowling Green, KY
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
The staff is awesome! Friendly service staff
I have been coming to this dealership for over 5 years and this Service team is out of this world.
TIM O. from Hyundai of Cool Springs responded on 11/13/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


TS
Thomas S.
Nashville, TN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Service
I have had. Multiple service visits and have been treated wonderfully especially by James who has always gone above what is necessary. A great asset to your dealership
TIM O. from Hyundai of Cool Springs responded on 11/13/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


KB
Kirby B.
Nashville, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
EXCELLENT SALES STAFF AND EXCELLENT SERVICE DEPT.
ALWAYS A PLEASURE A SEE THE SMILING FACES AT HYUNDAI OF COOLSPRINGS,
TIM O. from Hyundai of Cool Springs responded on 11/13/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


Verified Customer
La Vergne, TN
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Great Service
Service manager even took car for a test drive because of a problem that occurred after they serviced it even though it was almost closing time.
TIM O. from Hyundai of Cool Springs responded on 11/11/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


JB
Jeff B.
Franklin, TN
2014 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Solid Experience
I have been going hear since I moved to the Franklin area. I know own 2 Hyundai’s and have been very please with the quality of this dealership and its service department.
TIM O. from Hyundai of Cool Springs responded on 11/11/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


JD
Jackie D.
Mount Juliet, TN
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Great Service
I have been coming to Hyundai of Cool Springs since 2011 and always have prompt and courteous service at each visit and I will continue bringing my 2010 Elantra there as long as I have the car.
TIM O. from Hyundai of Cool Springs responded on 11/08/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


CS
Claire S.
Spring Hill, TN
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Hyundai of Cool Springs
Very helpful and accommodating, willing to work with your schedule
TIM O. from Hyundai of Cool Springs responded on 11/08/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Old Hickory, TN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Great first service
Shuttle service was awesome. Great people and great service
TIM O. from Hyundai of Cool Springs responded on 11/08/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


GB
Gavyn B.
Brentwood, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Great experience as always!
I have never had a bad experience at this location and will continue to choose for my servicing needs.
TIM O. from Hyundai of Cool Springs responded on 11/07/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


AJ
Alicia J.
Antioch, TN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Great service
Great staff who honors what they say they will do.
TIM O. from Hyundai of Cool Springs responded on 11/06/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


SG
Stephen G.
Nashville, TN
2014 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/05/2019 Category: Service
Top Notch Mechanics
I trust this place more than anyone else.
TIM O. from Hyundai of Cool Springs responded on 11/05/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


JL
Jim L.
Brentwood, TN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Respect and Good Service
You are treated with respect, they listen to you about what service is needed, they take care for your car and they do it quickly and efficiently.
TIM O. from Hyundai of Cool Springs responded on 11/04/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


JS
Jeanette S.
Nashville, TN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Best service provider
I've been coming here for years now and they continue to impress me with service. I'd been considering buying a different brand vehicle next but I love the service I get and will stick with Hyundai.
TIM O. from Hyundai of Cool Springs responded on 11/04/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


CL
Celeste L.
Brentwood, TN
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
My 2015 Hyundai
Service technician went the extra mile to resolve ongoing problem with my leakage of my windshield wiper fluid.
TIM O. from Hyundai of Cool Springs responded on 11/04/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Brentwood, TN
2014 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
Service Excellence
As usual, they made it easy to schedule the routine maintenance and the work was done within the estimated times.
TIM O. from Hyundai of Cool Springs responded on 10/31/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


DH
Deborah H.
Fairview, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
Friendly and knowledgeable
Friendly and knowledgeable employees
TIM O. from Hyundai of Cool Springs responded on 10/31/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


RD
Ramon D.
Antioch, TN
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
The excellent Customer Service from all involved
When ever I bring my vehicles in for service I have always received excellent service.
TIM O. from Hyundai of Cool Springs responded on 10/31/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.