Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

1809 Reviews

ReScore Reviews™ (22)

ReScore
Overall Rating 4.4999991/5Overall Rating 4.4999991/5Overall Rating 4.4999991/5Overall Rating 4.4999991/5rating 4.4999991
Original
Overall Rating 1.90909/5rating 1.90909rating 1.90909rating 1.90909rating 1.90909
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


JS
John S.
Brentwood, TN
2015 Hyundai Santa Fe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2018 Category: Service
Service review Hyundai Sante Fe
Service excellent.
Service setting not reset ( has happened before )
TIM O. from Hyundai of Cool Springs responded on 06/22/2018

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JD
Jackie D.
Mount Juliet, TN
2010 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Prompt and great service
I always have a great experience when bringing in my 2010 Elantra for service.
TIM O. from Hyundai of Cool Springs responded on 06/22/2018

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RJ
Ronald J.
Franklin, TN
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Pleasant
Service advisor was very helpful and addressed my concern that the oil in my sonata had been under filled at my previous visit. However, when I checked the oil level the next day it appeared to have been overfilled 🤔 Love my Hyundai and would love to continue getting it serviced with the people who should know how to maintain it properly. Will try again.
TIM O. from Hyundai of Cool Springs responded on 06/22/2018

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BK
Brian K.
Spring Hill, TN
2014 Hyundai Elantra Co
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Great Service
They Staff was professional, polite, and knowledgeable. It was a great experience.
TIM O. from Hyundai of Cool Springs responded on 06/21/2018

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Anonymous avatar
Verified Customer
Billings, MT
2018 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Great Service
Everyone was very helpful.
TIM O. from Hyundai of Cool Springs responded on 06/20/2018

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MI
Monique I.
Murfreesboro, TN
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Excellent Customer Service Experience
Chris has been my POC at Hyundai for a couple of months now and my last experience with him was above and beyond where my car had a flat right after leaving the dealership he came and got my car and took my car back to the dealership and fix my car and I really appreciate you so muchbecause I was still at work thank you so much Chris your customer service is above and beyond

MoNique
CupCakLady
TIM O. from Hyundai of Cool Springs responded on 06/20/2018

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Anonymous avatar
Verified Customer
Franklin, TN
2006 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Courteous and friendly
Resolved the problem very quickly.
TIM O. from Hyundai of Cool Springs responded on 06/20/2018

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KT
Karl T.
Smyrna, TN
2015 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Needs improvement
The front office personnel ( salesmen , managers , service advisors ) are very good , however the work in the shop/garage has been below average for a luxury vehicle. I see a lot of room for improvement .

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/19/2018 Category: Service
Needs improvement
The front office personnel ( salesmen , managers , service advisors ) are very good , however the work in the shop/garage has been below average for a luxury vehicle. I see a lot of room for improvement .
TIM O. from Hyundai of Cool Springs responded on 06/19/2018

I am sorry that you feel that way. I am working on trying to get hyundai out to look at vehicle. like we discussed there is only one way to install the tape.


DT
Diana T.
Nashville, TN
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
The service!!!
This is my 2nd Hyundai in the last 15 years. Love this car. The people at Hyundai of Cool Springs have been awesome to me!!!
TIM O. from Hyundai of Cool Springs responded on 06/19/2018

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RE
Ronald E.
Franklin, TN
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Good service
Always courteous, efficient, and provided a free wash and vacuum.

Would be nice to offer an express lube that could be done without an appointment.
TIM O. from Hyundai of Cool Springs responded on 06/19/2018

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Anonymous avatar
Verified Customer
Ashland City, TN
2014 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Ascent
Speed & quality
TIM O. from Hyundai of Cool Springs responded on 06/19/2018

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TK
Ted K.
Nashville, TN
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Ted K
Fast, Courteous,Informative and Detailed
TIM O. from Hyundai of Cool Springs responded on 06/18/2018

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Anonymous avatar
Verified Customer
Franklin, TN
2014 Hyundai Equus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018 Category: Service
Equus
Seems to work great! Glad you had an extra loaner on hand. I got spoiled in California, where they always drove a loaner to my house and picked up my Equus for service without me asking in advance for the loaner.
TIM O. from Hyundai of Cool Springs responded on 06/18/2018

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CD
Cynthia D.
Antioch, TN
2015 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Tucson Service Review
Everyone was friendly and helpful. Nice waiting area.
TIM O. from Hyundai of Cool Springs responded on 06/15/2018

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We know you have many choices when choosing to service your vehicle & appreciate your business


EL
Earl L.
Brentwood, TN
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Quick repair
After 83,000 miles of happy service, our Sonata needed a new starter. Although the car broke down on a Friday night, Hyundai had the car fixed and back to us by noon on Saturday. We are so pleased!
TIM O. from Hyundai of Cool Springs responded on 06/15/2018

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BH
Betty H.
Antioch, TN
2012 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
First Class Service Dept
I am very impressed with the great customer service & professionalism of the Service Dept. I was taking my car to Nashville Hyundai where I purchased my car but don't like going downtown unless I have to. I tried the Murfreesboro Hyundai & was extremely disappointed with everything. I have never had a bad experience at Cool Springs & have total confidence in the staff.
TIM O. from Hyundai of Cool Springs responded on 06/15/2018

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We know you have many choices when choosing to service your vehicle & appreciate your business


Anonymous avatar
Verified Customer
Antioch, TN
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Excellent service!
Very friendly staff and excellent service!
TIM O. from Hyundai of Cool Springs responded on 06/14/2018

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EE
Emily E.
Franklin, TN
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
recent service visit
In the past, I've tried to make routine service appointments online. Typically it's after hours when I think about it and so just making the appointment via the website it more convenient. This time however I remembered to make the call during hours when the service office was open. What a difference it makes when you can speak to someone who cares about your experience with them. As soon as I gave my name, they noted that there was a recall for a hose. Knowing that I was going to get more than an oil change allowed me to schedule the appointment for a day and time that was convenient for what was thought would be an hour appointment. To their credit, the appointment took less than an hour and so I was out faster than I anticipated.
TIM O. from Hyundai of Cool Springs responded on 06/12/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


TS
Tracy S.
Nashville, TN
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Oil Change and Tire Rotation
Great service and I love that they wash and vacuum car after service is complete. It does take about an hour to get the services completed, but I trust the dealership in the quality of work done.
TIM O. from Hyundai of Cool Springs responded on 06/12/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


RB
Richard B.
Franklin, TN
2011 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Location
My car was ready when they said it would be and is working fine. Your staff was very friendly and professional.
TIM O. from Hyundai of Cool Springs responded on 06/12/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business