Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

2238 Reviews

ReScore Reviews™ (40)

ReScore
Overall Rating 4.625/5Overall Rating 4.625/5Overall Rating 4.625/5Overall Rating 4.625/5rating 4.625
Original
Overall Rating 2.15/5Overall Rating 2.15/5rating 2.15rating 2.15rating 2.15
93% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


JL
Jim L.
Brentwood, TN
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Respect and Good Service
My Santa Fe had a recall notice. Called dealer, set up appointment date and time that was good for me. Arrived on time, was greeted, they knew what had to be done, car was worked on and completed in a timely fashion, serviceman explained what was done and answered my questions. Car was washed and was ready to go. Great service.
TIM O. from Hyundai of Cool Springs responded on 03/22/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


SL
Susan L.
Nashville, TN
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Service
Great service!!!
TIM O. from Hyundai of Cool Springs responded on 03/22/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Brentwood, TN
2012 Hyundai Genesis
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/22/2019 Category: Service
TOO MANY SERVICE VISITS
Service department takes a long time to diagnose problem and fix properly the first time.
TIM O. from Hyundai of Cool Springs responded on 03/22/2019

I am sorry that you had to return for further diagnosis. We try to get everyone in and out as quick as possible. Thank you for your business and we will use this response to futher train and improve.


AQ
Aileen Q.
Franklin, TN
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/21/2019 Category: Service
Needs improvement, but cheaper than other places
I just wish they would have wiped down their hands before entering my car and leaving everything oily and greasy. Waiting area is tiny and needs improvement, at least bathrooms were nice and clean. Full synthetic oil change ended up being $80 which isn't too bad
TIM O. from Hyundai of Cool Springs responded on 03/22/2019

I am sorry for the miscommunication about the oil. You are correct you can go back to regular oil or syn blend. We would love a bigger facility but unfortunately we are land locked. If you are close by anytime we will gladly rerun your car thru the wash and wipe everything down for you. Sorr ythat it was not done prior to giving you the car back. 


Verified Customer
Nashville, TN
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Very Good Customer Relations:)
Had a software update service call: time spent was exactly as promised!
TIM O. from Hyundai of Cool Springs responded on 03/21/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


RS
Randy S.
Nashville, TN
2016 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Always good service.
These folks try their best every time and deliver on their promises.
TIM O. from Hyundai of Cool Springs responded on 03/21/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Franklin, TN
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
We'll Cared For
Justin was a pleasure to do business with!
TIM O. from Hyundai of Cool Springs responded on 03/20/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


MC
Melanie C.
Murfreesboro, TN
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2019 Category: Service
na
na
TIM O. from Hyundai of Cool Springs responded on 03/20/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Franklin, TN
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Fast service
I received quick service that got me in my way
TIM O. from Hyundai of Cool Springs responded on 03/20/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


JS
Judith S.
Nashville, TN
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Excellent, friendly service
Friendly and knowledgeable service representatives. Clean and comfortable waiting area. Efficient and accurate service to my car.
TIM O. from Hyundai of Cool Springs responded on 03/20/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


JT
James T.
Brentwood, TN
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
???
Friendly efficient service tech
TIM O. from Hyundai of Cool Springs responded on 03/19/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


JW
Jeffrey W.
Nashville, TN
2012 Hyundai Veloster
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/18/2019 Category: Service
Car got Fixed, Took 6 weeks, not great communication.
It took the techs a full month to diagnose the problem and begin the repair. 6 weeks total time in the shop. I had to call to get updates, as the shop did not reach out to me much. And the oddest thing... The car failed while they test drove it and they had it towed several times. They left the towing rod/hook screwed into my bumper and left it that way when I picked up the car. Had to Google how to remove it and where it stowed.. Just a pretty obvious thing to leave sticking out of the front of the car. Attention to detail and communication could be improved, aside from 6 weeks to repair a possible transmission issue. When you have to make a car payment when you haven't seen your car in 6 weeks, it's a weird feeling, LOL... They did ok. For warranty work I will probably take it back them again, as it is where I bought the car. But, if I was paying out of pocket for a repair, I would probably shop around first.
TIM O. from Hyundai of Cool Springs responded on 03/18/2019

I am sorry that the repair took so long. We were going back and fourth between the warranty company and Hyundai tech line. We did not want to have the car break down on you so we made sure that the car was ok adn test drove several times to make sure.Thank you for your business.


CC
Casey C.
Nashville, TN
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Oil change
Everything was as advertised
TIM O. from Hyundai of Cool Springs responded on 03/18/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Brentwood, TN
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
Great service!
The service was great. Everyone was so pleasant and helpful!
TIM O. from Hyundai of Cool Springs responded on 03/18/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


RB
Richard B.
Franklin, TN
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Gods service, poor facility
The service seems to be good, the facility is uncomfortable and noisy, not pleasant to wait.
TIM O. from Hyundai of Cool Springs responded on 03/16/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


BA
Brian A.
Franklin, TN
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Justin is great!
Justin handled the issue with my car and made my life easy in the process.
TIM O. from Hyundai of Cool Springs responded on 03/15/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


MJ
Margaret J.
Nashville, TN
2009 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Hyundai is 10 Years Old. Cool Springs is the best
I have taken my car in there for most of its ten years. They are quick and good. They don't oversell.
TIM O. from Hyundai of Cool Springs responded on 03/13/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Nashville, TN
2015 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Awesome
Quick and friendly staff
TIM O. from Hyundai of Cool Springs responded on 03/12/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


LR
Linda R.
Peoria, AZ
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
People that work there
Service personnel are very nice and helpful. Will answer any questions you have.
TIM O. from Hyundai of Cool Springs responded on 03/12/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business


CM
Carol M.
Brentwood, TN
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Service
Always good service
TIM O. from Hyundai of Cool Springs responded on 03/11/2019

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business