Hyundai of Cool Springs


Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

1697 Reviews

ReScore Reviews™ (19)

ReScore
Overall Rating 4.4210521/5Overall Rating 4.4210521/5Overall Rating 4.4210521/5Overall Rating 4.4210521/5rating 4.4210521
Original
Overall Rating 1.83333/5rating 1.83333rating 1.83333rating 1.83333rating 1.83333
93% Would Recommend
100% Business Response
Latest Review about 15 hours ago
Carrie G. on 04/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Colton took care of my car"
Had an ongoing issue with steering I had been trying to get fixed for three years. Colton was the first service writer to take it seriously and finally got it fixed, even though the car was now out of warranty. Great communication throughout the process, too. Much appreciated!
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 04/14/2018
Service Type: Repair
Review Created: 04/22/2018 07:27 PM
TIM O. at Hyundai of Cool Springs responded on 04/23/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Michael J. on 04/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast, expert, professional service"
Were very mindful of my time as they addressed a few issues; gave frequent and informative updates on the state of the repairs.
Vehicle: 2006 Hyundai Tucson
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/22/2018 11:42 AM
TIM O. at Hyundai of Cool Springs responded on 04/23/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Gloria R. on 04/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Polite fast "
Great
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/21/2018 05:13 PM
TIM O. at Hyundai of Cool Springs responded on 04/23/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Verified Customer on 04/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine Service"
The attendants were courteous and the service was timely and efficient.
The free car wash is a nice bonus.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 04/13/2018
Service Type: Repair
Review Created: 04/21/2018 09:31 AM
TIM O. at Hyundai of Cool Springs responded on 04/23/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Lucy M. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly. Prompt check in. Service done in very reasonable time frame. "
Friendly. Prompt check in. Service done in very reasonable time frame.
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/19/2018 05:44 PM
TIM O. at Hyundai of Cool Springs responded on 04/20/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Verified Customer on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" a"
a
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 04/13/2018
Service Type: Repair
Review Created: 04/19/2018 03:46 PM
TIM O. at Hyundai of Cool Springs responded on 04/20/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Jeffrey C. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I didn’t even have time to read a magazine!"
I took my car in for an oil change and tire rotation. The service team was so fast, I didn’t even get a chance to read any of the magazines I had brought with me. I was a little bummed, but grateful for the quick turnaround.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/14/2018
Service Type: Repair
Review Created: 04/18/2018 02:20 PM
TIM O. at Hyundai of Cool Springs responded on 04/18/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

John H. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service. Courteous people."
Very Helpful.
Vehicle: 2012 Hyundai Equus
Category: Service
Service Date: 03/16/2018
Service Type: Repair
Review Created: 04/18/2018 01:16 PM
TIM O. at Hyundai of Cool Springs responded on 04/18/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Danny L. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change "
Went in to have my routine oil change and as always, the service and people are great. I always feel welcomed and trust my service will be done 100% correctly. Thank you Chris, the cashier lady and the service team for your outstanding performance and professionalism.
Vehicle: 2014 Hyundai Veloster
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/18/2018 02:53 AM
TIM O. at Hyundai of Cool Springs responded on 04/18/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

William H. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good job"
It was quick and efficient.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/17/2018 02:47 PM
TIM O. at Hyundai of Cool Springs responded on 04/17/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Verified Customer on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Chris took care of my vehicle, made sure i was in and got my vehicle serviced, even had provided me with a rental for my repair. Great dealership excellent service team chris will hold my business
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 04/13/2018
Service Type: Repair
Review Created: 04/17/2018 02:14 PM
TIM O. at Hyundai of Cool Springs responded on 04/17/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Stephen G. on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Dept"
Other than slow in answering the phone or a prolonged on hold time.
All was good today at service on my car.
Service manager very attentive when he got to my car.
I did not get s car wash maybe timecram out.
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 04/10/2018
Service Type: Repair
Review Created: 04/16/2018 10:10 PM
TIM O. at Hyundai of Cool Springs responded on 04/17/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Christopher A. on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent"
.
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 04/10/2018
Service Type: Maintenance
Review Created: 04/16/2018 05:12 PM
TIM O. at Hyundai of Cool Springs responded on 04/17/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Josh A. on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good service"
I was impressed with the things that were done for free and the price
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/09/2018
Service Type: Repair
Review Created: 04/16/2018 06:43 AM
TIM O. at Hyundai of Cool Springs responded on 04/16/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Gabrielle H. on 04/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast efficient and affordable"
Love this dealership all the way from sales to service.
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 04/04/2018
Service Type: Repair
Review Created: 04/12/2018 05:50 PM
TIM O. at Hyundai of Cool Springs responded on 04/13/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Verified Customer on 04/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very accommodating."
They listen to my concerns and answer my questions.
Vehicle: 2006 Hyundai Elantra
Category: Service
Service Date: 03/31/2018
Service Type: Maintenance
Review Created: 04/12/2018 12:19 PM
TIM O. at Hyundai of Cool Springs responded on 04/12/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Verified Customer on 04/10/2018
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"No communication and very slow!"
Lack of communication. Did not expect my car to be kept overnight. When I called to complain I was told they tried to call me, but got my voice mail. However, I didn’t have a message or missed call from them.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 04/03/2018
Service Type: Repair
Review Created: 04/10/2018 09:43 PM
TIM O. at Hyundai of Cool Springs responded on 04/11/2018

I am sorry for the miscommunication during your last viist.
We try to keep everyone as up to date as possible. Thank you for your business.

James T. on 04/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service writer was dynamite"
Could not have been more pleased
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 04/07/2018
Service Type: Repair
Review Created: 04/10/2018 04:38 PM
TIM O. at Hyundai of Cool Springs responded on 04/11/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Devin M. on 04/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent experience getting my recalls fixed"
Staff was fast, welcoming, and friendly. It's a breath of fresh air to see a smoothly operating business.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/06/2018
Service Type: Repair
Review Created: 04/10/2018 03:06 PM
TIM O. at Hyundai of Cool Springs responded on 04/11/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Stevens C. on 04/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"New engine replaced "
Chris, in the service department, stayed in contact and service was fast
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 04/06/2018
Service Type: Repair
Review Created: 04/10/2018 01:18 PM
TIM O. at Hyundai of Cool Springs responded on 04/10/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Displaying Review 1 - 20 of 1697 in total