Hyundai of Cool Springs


Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

1590 Reviews

ReScore Reviews™ (18)

ReScore
Overall Rating 4.3888889/5Overall Rating 4.3888889/5Overall Rating 4.3888889/5Overall Rating 4.3888889/5rating 4.3888889
Original
Overall Rating 1.83333/5rating 1.83333rating 1.83333rating 1.83333rating 1.83333
93% Would Recommend
100% Business Response
Latest Review about 4 hours ago
Jill T. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Top Notch Service!"
I had an appointment to drop off my car for a recall notice. I needed the shuttle to take me to the office. I arrived about 5-10 minutes early and the shuttle driver had just left to drop off another customer. The technician said the recall repair could be done quickly and he would just get some help to get it done immediately to get me finished up and on my way to the office. I was blown away at the level of care and service I received. This far surpassed anything I could have expected.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/17/2018 08:45 AM
TIM O. at Hyundai of Cool Springs responded on 02/17/2018

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Verified Customer on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome Service"
great job
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/17/2018 07:26 AM
TIM O. at Hyundai of Cool Springs responded on 02/17/2018

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We know you have many choices when choosing to service your vehicle & appreciate your business

Verified Customer on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"excellent experience"
Great Experience -
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/16/2018 07:35 PM
TIM O. at Hyundai of Cool Springs responded on 02/17/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Lauren H. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Highly Recommend"
I had such a great experience. Justin and the rest of the service team worked well together and helped me get my car repaired quickly. Will definitely return!
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/16/2018 06:49 PM
TIM O. at Hyundai of Cool Springs responded on 02/17/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Verified Customer on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Service personnel are always polite and professional. This time was no different. Got great service and recommendations for my vehicle. Thank you very much.
Vehicle: 2012 Hyundai Equus
Category: Service
Service Date: 02/08/2018
Service Type: Repair
Review Created: 02/16/2018 06:08 PM
TIM O. at Hyundai of Cool Springs responded on 02/17/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Verified Customer on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service Team"
They were able to work me in and provide the necessary service.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 01/24/2018
Service Type: Maintenance
Review Created: 02/15/2018 09:37 AM
TIM O. at Hyundai of Cool Springs responded on 02/15/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Steven F. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always Accommodating!!"
Love this dealership! Bought my first Hyundai here and love it!!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/13/2018 05:35 PM
TIM O. at Hyundai of Cool Springs responded on 02/14/2018

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We know you have many choices when choosing to service your vehicle & appreciate your business

Kelly D. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
My car was serviced in a quick and efficient manner and the service staff was very friendly. The whole process was very easy and my car looked amazing when I picked it up because they completely washed the exterior. very clean facility and knowledgeable. i will continue to take my vehicle here in the future
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/13/2018 01:47 PM
TIM O. at Hyundai of Cool Springs responded on 02/13/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Elizabeth S. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely appointment"
I was able to get an appointment at a convenient and they did the service quickly.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 02/10/2018
Service Type: Repair
Review Created: 02/13/2018 01:00 PM
TIM O. at Hyundai of Cool Springs responded on 02/13/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Verified Customer on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great attitude and service"
Overall the attitude of everyone is positive and they want to help make your experience a pleasant one. Have been taking my cars there for several years now and they have always done excellent work.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/13/2018 12:54 PM
TIM O. at Hyundai of Cool Springs responded on 02/13/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Lester D. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Knowledgeable, efficient, quick."
From the time I drove in until my service was complete I was surrounded by competent and efficient people. Car was cleaned and all of the people I had contact with were friendly and helpful.
Vehicle: 2016 Hyundai Azera
Category: Service
Service Date: 02/06/2018
Service Type: Maintenance
Review Created: 02/12/2018 05:17 PM
TIM O. at Hyundai of Cool Springs responded on 02/13/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Cheryl D. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and great service"
The great and friendly service is always something that never gets old. It was easy to schedule and the wait area is comfortable. They even washed and vacuumed the car!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/07/2018
Service Type: Repair
Review Created: 02/12/2018 02:00 PM
TIM O. at Hyundai of Cool Springs responded on 02/12/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Robert C. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
They had my car in the shop same day - very late in the day to just see when I can get an appointment and hear a noise my car was making (2014 Sonata). They got me a rental, at their charge, and had it back to me mid-afternoon the next day. Allot of discounts taken due to all items I was having done. I only take my car to this dealership and have always received great service.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 02/07/2018
Service Type: Repair
Review Created: 02/12/2018 11:48 AM
TIM O. at Hyundai of Cool Springs responded on 02/12/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Jared A. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good service"
I actually had scheduled the wrong date on my service, and they still took my car at the time I showed up. Very impressed with the promptness of service.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/07/2018
Service Type: Repair
Review Created: 02/12/2018 11:13 AM
TIM O. at Hyundai of Cool Springs responded on 02/12/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Anna P. on 02/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service"
I am always greeted and get good customer service. They make you feel that you are family.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/02/2018
Service Type: Maintenance
Review Created: 02/11/2018 10:02 AM
TIM O. at Hyundai of Cool Springs responded on 02/12/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Verified Customer on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service the right way"
Justin did a great job and made things right
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 02/01/2018
Service Type: Repair
Review Created: 02/10/2018 10:28 PM
TIM O. at Hyundai of Cool Springs responded on 02/12/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Clinton C. on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service 2/2/2018. "
Service was excellent and done in timely manner. Rental car was provided which was very convenient and much needed.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/02/2018
Service Type: Repair
Review Created: 02/10/2018 06:14 PM
TIM O. at Hyundai of Cool Springs responded on 02/12/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

William M. on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Agent"
Chris the service agent was excellent
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/06/2018
Service Type: Repair
Review Created: 02/09/2018 07:44 PM
TIM O. at Hyundai of Cool Springs responded on 02/10/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Verified Customer on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very good at explaining service to customer."
Very customer oriented.Car wash and vacuum is an added plus.Also, nice waiting area.
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 02/06/2018
Service Type: Maintenance
Review Created: 02/09/2018 06:59 PM
TIM O. at Hyundai of Cool Springs responded on 02/10/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Patrick P. on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great "
Great
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 02/03/2018
Service Type: Repair
Review Created: 02/09/2018 06:01 PM
TIM O. at Hyundai of Cool Springs responded on 02/10/2018

Thank you for making the time to fill out the survey.
We know you have many choices when choosing to service your vehicle & appreciate your business

Displaying Review 1 - 20 of 1590 in total