Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(2,577 Reviews)

ReScore Reviews™ (58)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
94% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews


MM
Mechelle M.
Nolensville, TN
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2016 Category: Service
service dept great
yes
TIM O. from Hyundai of Cool Springs responded on 11/12/2016

Thank you so much for taking time out of your busy day to complete this survey. Hyundai of Cool Springs strives daily to exceed our expectations and to make all our Hyundai family members feel welcome


JH
James H.
Franklin, TN
2016 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/11/2016 Category: Service
Julie Hoffman
too difficult to schedule a convenient appointment
TIM O. from Hyundai of Cool Springs responded on 11/14/2016

Thank you so much for taking time out of your busy day to complete this survey. Hyundai of Cool Springs strives daily to exceed our expectations and to make all our Hyundai family members feel welcome. We are trying to get scheduling easier.


Verified Customer
Nashville, TN
2013 Hyundai Elantra
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/10/2016 Category: Service
Charged for ECU update that should have been covered with a recall.
Dealer service was ok, very disappointed with Hyundai.
TIM O. from Hyundai of Cool Springs responded on 11/11/2016

I am sorry that Hyundai will only warranty till 60,000 anything other than internal powertrain issues to the origional owner. Thank you for your business.


Verified Customer
Franklin, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2016 Category: Service
First service
The best service from a dealership. They were very professional.
TIM O. from Hyundai of Cool Springs responded on 11/11/2016

Thank you so much for taking time out of your busy day to complete this survey. Hyundai of Cool Springs strives daily to exceed our expectations and to make all our Hyundai family members feel welcome


Verified Customer
Nashville, TN
2012 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2016 Category: Service
Everything was good
Good service team
TIM O. from Hyundai of Cool Springs responded on 11/11/2016

Thank you so much for taking time out of your busy day to complete this survey. Hyundai of Cool Springs strives daily to exceed our expectations and to make all our Hyundai family members feel welcome


JB
John B.
Spring Hill, TN
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2016 Category: Service
Good experience
The work was completed without issue. The car wash and vacuum was a nice touch. Thanks
TIM O. from Hyundai of Cool Springs responded on 11/09/2016

Thank you so much for taking time out of your busy day to complete this survey. Hyundai of Cool Springs strives daily to exceed our expectations and to make all our Hyundai family members feel welcome


PE
Peggy E.
Franklin, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2016 Category: Service
Routine oil change & basic review
Professional staff. Comfortable waiting room. Available courtesy shuttle.
TIM O. from Hyundai of Cool Springs responded on 11/09/2016

Thank you so much for taking time out of your busy day to complete this survey. Hyundai of Cool Springs strives daily to exceed our expectations and to make all our Hyundai family members feel welcome


KB
KIRBY B.
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2016 Category: Service
AWESOME DEALERSHIP
THE BEST HYUNDAI DEALER IN TENNESSEE
TIM O. from Hyundai of Cool Springs responded on 11/09/2016

Thank you so much for taking time out of your busy day to complete this survey. Hyundai of Cool Springs strives daily to exceed our expectations and to make all our Hyundai family members feel welcome


RM
ROBERT M.
2014 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2016 Category: Service
Great service
Fast and courteas
TIM O. from Hyundai of Cool Springs responded on 11/09/2016

I am sorry you found your last service to be unsatisafactory. If you could please give me a little information into what we can do to improve to make your next visit satisfactory. I would apprecialte the feedback. Thank you for your business

TIM O. from Hyundai of Cool Springs responded on 11/09/2016

Thank you so much for taking time out of your busy day to complete this survey. Hyundai of Cool Springs strives daily to exceed our expectations and to make all our Hyundai family members feel welcome


Verified Customer
Franklin, TN
2014 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2016 Category: Service
very good
The service department was very good.
TIM O. from Hyundai of Cool Springs responded on 11/09/2016

I am sorry you found your last service to be unsatisafactory. If you could please give me a little information into what we can do to improve to make your next visit satisfactory. I would apprecialte the feedback. Thank you for your business

TIM O. from Hyundai of Cool Springs responded on 11/09/2016

Thank you so much for taking time out of your busy day to complete this survey. Hyundai of Cool Springs strives daily to exceed our expectations and to make all our Hyundai family members feel welcome


SB
Sheri B.
Murfreesboro, TN
2011 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/09/2016 Category: Service
Customer service
Service time could improve
TIM O. from Hyundai of Cool Springs responded on 11/09/2016

Thank you so much for taking time out of your busy day to complete this survey. Hyundai of Cool Springs strives daily to exceed our expectations and to make all our Hyundai family members feel welcome. we are working on improving time thank you


Verified Customer
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2016 Category: Service
Efficiency and Expertise
This dealership completes work promptly and with the expertise I am looking for in service.
TIM O. from Hyundai of Cool Springs responded on 11/09/2016

Thank you so much for taking time out of your busy day to complete this survey. Hyundai of Cool Springs strives daily to exceed our expectations and to make all our Hyundai family members feel welcome


EH
Elizabeth H.
Brentwood, TN
2012 Hyundai Veracruz
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2016 Category: Service
A+ Rating
Prompt and courteous service So nice to leave with a clean car
TIM O. from Hyundai of Cool Springs responded on 11/09/2016

Thank you so much for taking time out of your busy day to complete this survey. Hyundai of Cool Springs strives daily to exceed our expectations and to make all our Hyundai family members feel welcome


SC
Sidar C.
Glade Spring, VA
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2016 Category: Service
Excellent Service
Very satisfy with service provided in my visit on November first 2016.
TIM O. from Hyundai of Cool Springs responded on 11/08/2016

Thank you so much for taking time out of your busy day to complete this survey. Hyundai of Cool Springs strives daily to exceed our expectations and to make all our Hyundai family members feel welcome


SA
Stephen A.
Franklin, TN
2008 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2016 Category: Service
The people are very friendly and helpful.
Needed an alignment and was able to get it done the day I needed it. Great service. Friendly staff.
TIM O. from Hyundai of Cool Springs responded on 11/08/2016

Thank you so much for taking time out of your busy day to complete this survey. Hyundai of Cool Springs strives daily to exceed our expectations and to make all our Hyundai family members feel welcome