Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

2419 Reviews

ReScore Reviews™ (49)

ReScore
Overall Rating 4.6326547/5Overall Rating 4.6326547/5Overall Rating 4.6326547/5Overall Rating 4.6326547/5rating 4.6326547
Original
Overall Rating 2.20408/5Overall Rating 2.20408/5rating 2.20408rating 2.20408rating 2.20408
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


CH
Cortney H.
Nashville, TN
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2019 Category: Service
Worked me in and did the job right!
Thankful yet again to the crew at Cool Springs for fitting me in as a walk-in.
TIM O. from Hyundai of Cool Springs responded on 07/29/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


TJ
Troy J.
Nashville, TN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019
Great Service
This dealership always goes the extra mile to make sure the job is done right and the customer is satisfied,

KU
Karon U.
Nashville, TN
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Service
Always Great Service!
Hyundai of Cool Springs has an outstanding service department. They performed the work I needed on my older car efficiently. I like the dealership so much that I bought a new Hyundai from them last year.
TIM O. from Hyundai of Cool Springs responded on 07/29/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


TJ
Troy J.
Nashville, TN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Service
Great Service
This dealership goes the extra mile to make sure the customer is satisfied.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/23/2019 Category: Service
Took too long
Car wasn’t washed or vaccunes
James S F. from Hyundai of Cool Springs responded on 07/24/2019

Good morning sir. My name is James your service advisor on your last visit. Im very sorry you were not totaly satisfied with your last visit.
Please contact me when you can.We value you as a customer! Thank You!


TD
Thomas D.
Nashville, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019 Category: Service
Resolved Issue of Service
The service department contacted me via email and resolved the issue that I was having.
I appreciate the fast reply, and will continue to have both cars serviced by Hyundai of Cool Springs.
Thank you!

Overall Rating 1/5rating 1rating 1rating 1rating 1
07/22/2019 Category: Service
Oil Change
Charged us full price because we missed the free oil change by 6 days. Very disappointed!
James S F. from Hyundai of Cool Springs responded on 07/22/2019

Hi . My name is James from the Service Dept. I completely understand how you feel would like to make it up to you.
I would be more than happy to cover your next service at no charge.
Please let me know if I can help.
Thanks!!


CO
Cyd O.
Brentwood, TN
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2019 Category: Service
Mr. Pickle
Mr. Pickle was honest and explained my service needs very well.
TIM O. from Hyundai of Cool Springs responded on 07/22/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


Verified Customer
Franklin, TN
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/19/2019 Category: Service
Slow service department
Not impressed with the service department. Takes too long. Even an oil change takes 90 minutes.
James S F. from Hyundai of Cool Springs responded on 07/20/2019

Hi. Im very sorry you were unhappy with your last visit here.
Please let me know how I could make it up to you.
I will cover your next oil change at no charge.
Thank you James


KS
Ketan S.
Franklin, TN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
Great Service
It was my first service at Hyundai Cool Spring and had a good experience. Will surely return next time
TIM O. from Hyundai of Cool Springs responded on 07/29/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


MV
Michael V.
Brentwood, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
Service costs are very reasonable
Not only was buying a car at this location hassle-free but routine service is very reasonably priced for good work.
TIM O. from Hyundai of Cool Springs responded on 07/19/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


LR
Lonnie R.
Franklin, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
Customer oriented service
Everyone I talked with was very friendly and helpful. The work was done in a timely manner just as I had been told. Having my car washed and the interior vacuumed was a great bonus too.
TIM O. from Hyundai of Cool Springs responded on 07/19/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


GB
George B.
Nashville, TN
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Great service dept
Regular maintenance is what I needed done. Scheduled an appointment, took my car back immediately and I was out in under an hour .
Explained everything that was done.
TIM O. from Hyundai of Cool Springs responded on 07/16/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


BH
Barbara H.
Antioch, TN
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Good service and people
Great work and customer service
TIM O. from Hyundai of Cool Springs responded on 07/16/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Franklin, TN
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Customer Service
Excellent customer relations and quick turnaround.
TIM O. from Hyundai of Cool Springs responded on 07/15/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Nashville, TN
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Great Job
Excellent service department
TIM O. from Hyundai of Cool Springs responded on 07/15/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


TH
Tracy H.
Germantown, TN
2017 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019 Category: Service
Unplanned help
I was visiting and my trunk latch broke. They worked me in and fixed the problem. It was a life saver.
TIM O. from Hyundai of Cool Springs responded on 07/15/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Brentwood, TN
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Xx
Xx
TIM O. from Hyundai of Cool Springs responded on 07/11/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


HS
Harry S.
Brentwood, TN
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Live up to their promises
James as promised provided quality service on a timely basis
TIM O. from Hyundai of Cool Springs responded on 07/08/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


DC
David C.
Franklin, TN
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Service Well Done!!
The service was done quickly, as scheduled, and the service department employees all went the extra mile to make sure I was pleased. James was exceptional!!
TIM O. from Hyundai of Cool Springs responded on 07/08/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Brentwood, TN
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
1st service
Pulled in, greeted with a smile, answered a couple of questions I had. 35 min. Later I was on my way.
TIM O. from Hyundai of Cool Springs responded on 07/08/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


PH
Phillip H.
Franklin, TN
2005 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/07/2019 Category: Service
Very courteous and professional staff.
They have always gone out of their way to take care of me.
TIM O. from Hyundai of Cool Springs responded on 07/08/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business