Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,760 Reviews)

ReScore Reviews™ (95)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
94% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


GO
Glenna O.
Nashville, TN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2020 Category: Service
Staff
Staff service and results
TIM O. from Hyundai of Cool Springs responded on 10/13/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


CB
Carrie B.
Lawrenceburg, TN
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2020 Category: Service
Cleanup service man
The man that vacuumed my car found a necklace charm in my floorboard and gave it to me. So nice of him!
TIM O. from Hyundai of Cool Springs responded on 10/12/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


EJ
Elmer J.
Franklin, TN
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2020 Category: Service
Great Service!
The staff was prompt and friendly.
TIM O. from Hyundai of Cool Springs responded on 10/09/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Franklin, TN
2012 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020 Category: Service
Helpful friendly staff.
The only negative option is that some staff and customers were not wearing a mask during this age of Covid.
TIM O. from Hyundai of Cool Springs responded on 10/08/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


LH
Levi H.
Nashville, TN
2020 Hyundai Sonata
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/30/2020 Category: Service
Almost blew up my car
I went in for an oil change, and they forgot to put the drain cap back on. Almost blew out my engine trying to make it home the next day. Thankfully I waited four hours for a tow truck to come get me, otherwise I might not have a car at all right now.
TIM O. from Hyundai of Cool Springs responded on 10/02/2020

Please give James a call to discuss. 


Verified Customer
Nashville, TN
2019 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2020 Category: Service
Great work
They do what they say, when they say, for how much they say. They honored their time commitment and did great work. What else do you need in a service center?
TIM O. from Hyundai of Cool Springs responded on 10/02/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business

 


DC
David C.
Franklin, TN
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2020 Category: Service
Great Service
Service was great. People were wonderful.
TIM O. from Hyundai of Cool Springs responded on 10/02/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business

 


CF
Carey F.
Franklin, TN
2015 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2020 Category: Service
Carey Frazier
As I have said bfore this dealer- the staff are excellent.
TIM O. from Hyundai of Cool Springs responded on 10/02/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business

 


WA
William A.
Nashville, TN
2017 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2020 Category: Service
Fast and efficiient
The cool springs Hyundai service department is always been great it's being quick nfhas been easy
TIM O. from Hyundai of Cool Springs responded on 10/02/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business

 


KP
Karen P.
Murfreesboro, TN
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2020 Category: Service
Cool Springs Hyundai TN
Thank you all for what you do. I got a great deal on my New Hyundai Vehicle. I would recommend Cool Springs Hyundai to my Church friends, my neighbors, my coworkers, my friends. Thank You. GOD BLESS YOU ALL...........
TIM O. from Hyundai of Cool Springs responded on 10/02/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Nashville, TN
2018 Hyundai Kona
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/20/2020 Category: Service
Service manager not trustworthy
Person who assisted me was nice, but service on my vehicle makes me feel like other things were tampered with to ensure a quicker return for maintenance. Service manager is not trustworthy and makes me feel uneasy.
TIM O. from Hyundai of Cool Springs responded on 09/22/2020

I am sorry about your last visit and we will be contacting you to discuss.


TS
Tina S.
Franklin, TN
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2020 Category: Service
Great customer care!
I am very happy with the customer care I received earlier this week! I was in need to get a nail out of my tire/getting it patched before being able to drive to work on Monday AM. The team at Hyundai Cool Springs worked me in quickly to make it happen! They were very professional and accommodating and I am extremely grateful for their help!!! :-)
TIM O. from Hyundai of Cool Springs responded on 10/02/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business

 


WA
William A.
Kingston Springs, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020 Category: Service
Clean and prompt.
I'm tired of your questions.
TIM O. from Hyundai of Cool Springs responded on 10/02/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business

 


HS
Harry S.
Brentwood, TN
2015 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2020 Category: Service
Retired
As promised
TIM O. from Hyundai of Cool Springs responded on 10/02/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business

 


TR
Thomas R.
Franklin, TN
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020 Category: Service
Excellent experience
Personnel very friendly and helpful
TIM O. from Hyundai of Cool Springs responded on 10/02/2020

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business