Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64
4.6

(2,551 Reviews)

ReScore Reviews™ (57)

ReScore
Overall Rating 4.6491242/5Overall Rating 4.6491242/5Overall Rating 4.6491242/5Overall Rating 4.6491242/5rating 4.6491242
Original
Overall Rating 2.2807/5Overall Rating 2.2807/5rating 2.2807rating 2.2807rating 2.2807
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


JD
Jackie D.
Mount Juliet, TN
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Great Service
I have been coming to Hyundai of Cool Springs since 2011 and always have prompt and courteous service at each visit and I will continue bringing my 2010 Elantra there as long as I have the car.
TIM O. from Hyundai of Cool Springs responded on 11/08/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


CS
Claire S.
Spring Hill, TN
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Hyundai of Cool Springs
Very helpful and accommodating, willing to work with your schedule
TIM O. from Hyundai of Cool Springs responded on 11/08/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Old Hickory, TN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Great first service
Shuttle service was awesome. Great people and great service
TIM O. from Hyundai of Cool Springs responded on 11/08/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


GB
Gavyn B.
Brentwood, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Great experience as always!
I have never had a bad experience at this location and will continue to choose for my servicing needs.
TIM O. from Hyundai of Cool Springs responded on 11/07/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


AJ
Alicia J.
Antioch, TN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Great service
Great staff who honors what they say they will do.
TIM O. from Hyundai of Cool Springs responded on 11/06/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


SG
Stephen G.
Nashville, TN
2014 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/05/2019 Category: Service
Top Notch Mechanics
I trust this place more than anyone else.
TIM O. from Hyundai of Cool Springs responded on 11/05/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


JL
Jim L.
Brentwood, TN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Respect and Good Service
You are treated with respect, they listen to you about what service is needed, they take care for your car and they do it quickly and efficiently.
TIM O. from Hyundai of Cool Springs responded on 11/04/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


JS
Jeanette S.
Nashville, TN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Best service provider
I've been coming here for years now and they continue to impress me with service. I'd been considering buying a different brand vehicle next but I love the service I get and will stick with Hyundai.
TIM O. from Hyundai of Cool Springs responded on 11/04/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


CL
Celeste L.
Brentwood, TN
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
My 2015 Hyundai
Service technician went the extra mile to resolve ongoing problem with my leakage of my windshield wiper fluid.
TIM O. from Hyundai of Cool Springs responded on 11/04/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


Verified Customer
Brentwood, TN
2014 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
Service Excellence
As usual, they made it easy to schedule the routine maintenance and the work was done within the estimated times.
TIM O. from Hyundai of Cool Springs responded on 10/31/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


DH
Deborah H.
Fairview, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
Friendly and knowledgeable
Friendly and knowledgeable employees
TIM O. from Hyundai of Cool Springs responded on 10/31/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business


RD
Ramon D.
Antioch, TN
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
The excellent Customer Service from all involved
When ever I bring my vehicles in for service I have always received excellent service.
TIM O. from Hyundai of Cool Springs responded on 10/31/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


Verified Customer
Franklin, TN
2013 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019 Category: Service
Good Service
They were quick, communicated well, and were very nice.
TIM O. from Hyundai of Cool Springs responded on 10/31/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


RF
Rebecca F.
Lewisburg, TN
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019 Category: Service
Excellent service
Cool Springs Hyundai has never failed to give us excellent service when we need our car serviced. Now we have two Hyundai 's and will be bringing both to them.
TIM O. from Hyundai of Cool Springs responded on 10/30/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


KB
Kenneth B.
Clarksville, TN
2014 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019 Category: Service
Hyundai Equus Issues
I've researched and found that most issues with this car is a challenge and I am grateful for Hyundai Cool Springs for going above and beyond to ensure my 1st major issue got resolved. I live an hour away but don't mind the drive knowing that Hyundai Cool Springs will always take care of me. Everyone is always nice & professional, my Advisor Keith kept me informed of the progress and everything was fixed as promised. They will as long as my Equus holds up, be my #1 service & car care providers.
TIM O. from Hyundai of Cool Springs responded on 10/30/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


MG
Mark G.
Nashville, TN
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019 Category: Service
Very prompt
Showed up on a Saturday without an appointment and was out quickly. Very good service.
TIM O. from Hyundai of Cool Springs responded on 10/30/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


HR
Holly R.
Franklin, TN
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Recent service
Quick service and turn around time without an appointment.
TIM O. from Hyundai of Cool Springs responded on 10/30/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


CT
Candace T.
Nashville, TN
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
best service in town
I cannot day enough wonderful things about the service department at Hyundai is Cool Springs. Their staff are transparent about costs, wait times, and updates during the process. They go the extra mile to ensure your vehicle is in better shape than when it came in. And to top it all off, they wash and vacuum your car so that it feels like it’s never been in the shop!
TIM O. from Hyundai of Cool Springs responded on 10/30/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


JS
Justin S.
Nashville, TN
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
James is fantastic
I had an A/C issue and James stayed with me every step of the way while my Veloster was being serviced. His responses were fast and he assured me I’d have a resolution to my issue. Best Customer Service in TN
TIM O. from Hyundai of Cool Springs responded on 10/30/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.


DL
Donna L.
Franklin, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Hyundai of Cool Springs gets the job done!
Took my car in for some recall service as well as oil change and tire rotation. Everybody I dealt with was so friendly and polite. The waiting room is comfortable and pleasant. Because of my job, I sometimes go to a quick oil change place but after such a good experience (and better price) I plan to try to use the dealership for future routine maintenance.
TIM O. from Hyundai of Cool Springs responded on 10/30/2019

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business.