Business Solutions
English Español
SureCritic / Hyundai Dealer / Autonation Hyundai Columbia
business image

Autonation Hyundai Columbia

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(4,598 Reviews)
31
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
79%
4 stars
11%
3 stars
4%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
97
Total ReScores™
4.7
ReScore™ Average
31
Net Promoter Score ®

Business Details

About

Here at Autonation Hyundai Columbia we take pride in being the best dealership we can possibly be. Let us help you with your car maintenance for years to come. Here at Autonation Hyundai Columbia we take pride in being the best dealership we can possibly be. Let us help you with your car maintenance for years to come.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(803) 799-1234
Open
Business Hours

Business Hours

Mon
7:30 AM - 6:30 PM
Tue
7:30 AM - 6:30 PM
Wed
7:30 AM - 6:30 PM
Thu
7:30 AM - 6:30 PM
Fri
7:30 AM - 6:30 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
310 Greystone Blvd. Columbia, SC 29210
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(4,598 Reviews)
Write a Review
Recent Reviews
GW
gravatar
Ginger W.
Lexington, SC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2023
10
Category: Service
Great buying experience!
From the moment we met Jessie we knew he was very knowledgeable in every aspect of Hyundai vehicles. He answered every question we had and was just a pure pleasure to work with. We are so grateful for Jessie's diligence in getting us in the vehicle we chose and making sure our payments were affordable. We love our new Tucson and are very pleased with the purchasing experience at AutoNation. We purchased our new vehicle on our 37th anniversary so they even put a big bow on top of it when we went to leave. Everyone was so nice and easy to deal with. Once again, thank you Jessie for everything!
JB
gravatar
Jay B.
Chapin, SC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/26/2023
0
Category: Service
Poor customer service, worst I've seen anywhere.
I brought my Hyundai there for them to diagnose a problem, the service lady said I had to leave it at least 7 days before they would start in it. I asked what if I had an appointment, she said appointment was only for a time to drop it off and would still have to leave it at least 7 days before they would start on it. I bought the car there, this is the service they provide. This is a great reason NOT to buy any vehicle from them.

I called another dealer, they said they would start on it within an hour, so I took it there.
WF
gravatar
wayne f.
Ridgeway, SC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/02/2023
0
Category: Service
the worst i have ever had by far
Taking time to write this as i wish someone would have warned me. This is the worst dealership that anyone could EVER BUY A CAR FROM. When i say they sell lemons i could never be more correct and i promise from experience they will not take care of their customers once you have signed paperwork. I bought a car from a complete liar(Shane) and the car has been in the shop almost the whole time i have had it. All happened within the first 600 miles of owning it. The general manager wont even return any calls nor anyone from dealership. Please save yourself and buy a car from a real dealership and i cannot stress that enough.
Verified Customer
Columbia, SC
2018 Hyundai Kona
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/04/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Bad service
There was no communication about the status of my car. The customer service wasn’t much help to me. Definitely needs improvement.
BRADLEY H. from Autonation Hyundai Columbia responded on 04/08/2022 05:41 AM

Thanks for your feedback. We will be reaching out to speak with you soon.

Verified Customer
Columbia, SC
2021 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Oil Change
Once I was able to schedule the appointment, things went smoothly. They changed the oil and did a multi-point inspection. The waiting room was comfortable and WiFi worked well.
DM
gravatar
Doreen M.
Lexington, SC
2021 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Realtor
Horrible!! Service department is absolutely horrible!! No one picks up the phone. You need to wait three weeks to get an oil change. I will not buy another Hyundai.
BRADLEY H. from Autonation Hyundai Columbia responded on 04/04/2022 05:42 AM

Thank you for your feedback. We are going through remodling and building a new staff. Someone will  reach out to you soon.

JB
gravatar
Jamie B.
Columbia, SC
2018 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
verified customerVerified Customer
8
Category: Service
Service needs a little improvement
I agree with some of the reviews, it is very difficult to reach a person if you call so I booked an appointment online. The soonest appointment was a month later. When the advisor explained the service I needed, I asked if there were any coupons available. He said he didn't have any but I could look online to see if there were any on their website - when it was Peacock Hyundai the advisors readily provided all coupons that were available. No sticker was placed on the windshield to tell me when I need to return. I was pleased the service only took one hour when the advisor said it would be about 1-1/2 hours.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/24/2022
Service Type: Maintenance
5
Category: Service
Service needs a little improvement
I agree with some of the reviews, it is very difficult to reach a person if you call so I booked an appointment online. The soonest appointment was a month later. When the advisor explained the service I needed, I asked if there were any coupons available. He said he didn't have any but I could look online to see if there were any on their website - when it was Peacock Hyundai the advisors readily provided all coupons that were available. No sticker was placed on the windshield to tell me when I need to return. I was pleased the service only took one hour when the advisor said it would be about 1-1/2 hours.
BRADLEY H. from Autonation Hyundai Columbia responded on 03/25/2022 05:17 AM

Thank you for taking the time to speak with us about your expierience.

MG
gravatar
Milton G.
Columbia, SC
2014 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/21/2022
Service Type: Maintenance
verified customerVerified Customer
5
Category: Service
Good sevice
Dealership said it was in the middle of upgrading their building so the amenities were not up to par.
BRADLEY H. from Autonation Hyundai Columbia responded on 03/22/2022 05:50 AM

We apologize that you had a bad experience at our dealership. We are currently working to improve our processes and thank you for the feedback. We will be reaching out to you soon. Thank You

 

BRADLEY H. from Autonation Hyundai Columbia responded on 03/23/2022 12:41 PM

We appriceate your feedback and apologize for your experience here. We will be reaching out to you soon about this.

BRADLEY H. from Autonation Hyundai Columbia responded on 03/24/2022 01:47 PM

We thank you for your feedback. We will be reaching out to you soon.

DC
gravatar
Debra C.
Lexington, SC
2021 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
verified customerVerified Customer
10
Category: Service
Great dealer response
I have to upgrade my original review, the response from the dealership was quite outstanding. I understand they have taken steps to resolve the problem, and I take them at their word. My buying experience at this dealership was outstanding.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/21/2022
Service Type: Repair
5
Category: Service
Way too long with an appointment.
Service was ok, the 3 hour wait was terrible, the 3 weeks for a "service" appointment was unacceptable for me to maintain my car. I think I purchased a service contract, so I may be stuck.
BRADLEY H. from Autonation Hyundai Columbia responded on 03/22/2022 05:50 AM

We apologize that you had a bad experience at our dealership. We are currently working to improve our processes and thank you for the feedback. We will be reaching out to you soon. Thank You

 

BRADLEY H. from Autonation Hyundai Columbia responded on 03/23/2022 12:46 PM

We appriceate your feedback and apologize for your experience here. We will be reaching out to you soon about this.

RL
gravatar
Richard L.
West Columbia, SC
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Quality work and staff!!
Absolutely recommend AutoNation services. They provided the utmost in quality care for my care and their staff were friendly and attentive!
HH
gravatar
Howard H.
Lexington, SC
2019 Hyundai Kona
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/18/2022
Service Type: Repair
verified customerVerified Customer
1
Category: Service
This dealership STINKS
They don’t answer the phone, don’t returns calls, don’t perform service when promised. Bad attitudes. Cars cost thousands of dollars, I don’t think any of us should have to suffer this awful incompetent dealer.
BRADLEY H. from Autonation Hyundai Columbia responded on 03/22/2022 05:48 AM

We apologize that you had a bad experience at our dealership. We are currently working to improve our processes and thank you for the feedback. We will be reaching out to you soon. Thank You

BRADLEY H. from Autonation Hyundai Columbia responded on 03/23/2022 12:47 PM

We appriceate your feedback and apologize for your experience here. We will be reaching out to you soon about this.

BRADLEY H. from Autonation Hyundai Columbia responded on 03/25/2022 06:38 AM

I thank you for taking the time to speak with me this morning and I hope that you will give us another oppertunity to eran your future business. Thanks again!

DF
gravatar
Donna F.
Irmo, SC
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/13/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Excellent services
My experience at the dealership was excellent. However the problem is getting an appointment. I can't get one online so I had to call and the appointments are at least a month out. This is the second time I had to do this. Thank goodness it's only for routine maintenance. Otherwise I have nothing bad to say.
YZ
gravatar
Youwen Z.
Columbia, SC
2020 Hyundai Ioniq Hev
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/12/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Good service. Just took too long.
Service was good. But wait there for two and half hours just for oil change.
MH
gravatar
Michelle H.
Columbia, SC
2010 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/08/2022
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
Better than Clemson Rd. but still needs "work"
Hard to get an appointment within a couple to three weeks time frame. No one answers the phones. I'm sure this is all due to staffing but the outgoing message could at least say so.
BRADLEY H. from Autonation Hyundai Columbia responded on 03/09/2022 05:51 AM

Michelle,

Thank you for your feedback. We will be reachong out to you to speak with your concerns on your last visit shortly.

Thanks you,
Brad Hawkins

BRADLEY H. from Autonation Hyundai Columbia responded on 03/23/2022 12:47 PM

We appriceate your feedback and apologize for your experience here. We will be reaching out to you soon about this.

TB
gravatar
Tonya B.
Chapin, SC
2022 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/06/2022
Service Type: Repair
verified customerVerified Customer
2
Category: Service
Service department – very poor communication
When I bought my car initially, my salesman, Mr. Ernest Coleman was absolutely wonderful! When I took my car back to the service department because the window gasket, driver side window was damaged prior to purchase. I had the first appointment scheduled for that day. After sitting there for an 1.5 hr, they started work on my car. Apparently the service manager and one of the workers was late, for whatever reason I was told. After sitting for a total of 3 hours without any communication. I went to the desk. I was told at that time a part would be ordered immediately. It would take 10 to 14 days. As of 3/6/22, I’ve heard nothing from this dealership.
BRADLEY H. from Autonation Hyundai Columbia responded on 03/09/2022 05:52 AM

Tonya,

Thank you for your feedback. We will be reachong out to you to speak with your concerns on your last visit shortly.

Thanks you,
Brad Hawkins

Businesses Near You
Spinning Wrenches Complete Auto Care
100
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(95 Reviews)
Whetzel's Automotive
98
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(996 Reviews)
Redmond's Auto, LLC
95
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(483 Reviews)
Chapman's Auto Tech
96
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(478 Reviews)
Rushing Automotive
96
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(673 Reviews)
Vehicle Reviews
vehicle image
2026 IONIQ 9
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
3.7
(3)
vehicle image
2025 Elantra
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(676)
vehicle image
2025 Elantra Hybrid
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(129)
vehicle image
2025 Elantra N
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(101)
vehicle image
2025 IONIQ 5
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(308)
vehicle image
2025 IONIQ 5 N
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(32)
vehicle image
2025 IONIQ 6
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(215)
vehicle image
2025 Kona
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(706)
vehicle image
2025 Kona Electric
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(60)
vehicle image
2025 Palisade
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1203)
vehicle image
2025 Santa Cruz
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(462)
vehicle image
2025 Santa Fe
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(851)
vehicle image
2025 Santa Fe Hybrid
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(619)
vehicle image
2025 Sonata
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(206)
vehicle image
2025 Sonata Hybrid
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(197)
vehicle image
2025 Tucson
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(1720)
vehicle image
2025 Tucson Hybrid
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(983)
vehicle image
2025 Tucson Plug-In Hybrid
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(38)
vehicle image
2025 Venue
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(221)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.