Reviews
GJ
Gregory J.
Florida
Audi A3
Verified
Gregory said the business was accommodating. It was good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
AI
Aldo I.
Orlando, FL
Honda Civic
Verified
Aldo said it took a bit longer but everything else was alright.
Recommended
This review was collected via phone interview by Customer Research Inc.
DC
DONALD C.
Toyota Prius
Verified
Great communication
I had no idea who to take me Prius to to replace "THE" battery in the back hatch of the car. I mean this is my first hybrid car and the first (and hopefully only) time to replace it. I thought the Toyota dealer, but my roadside assistance provider recommended Lancaster Auto. I basically asked, "Who?" I had never heard of them in the past. I had it taken there anyway and crossed my fingers. As soon as it arrived, I received a phone call letting me know the car had arrived and that diagnostics would begin and I would be informed on the status with updates. AND THEY DID! The price was reasonable, having talked to other Prius owners who have gone through the replacement as well. If asked, I WILL recommend Lancaster Auto and consider them as a second to my regular mechanic.
Recommended
EB
Edward B.
Florida
Chevrolet Suburban
Verified
Edward said this business was very honest, trustworthy and prompt.
Recommended
This review was collected via phone interview by Customer Research Inc.
AM
Anthony M.
Oviedo, FL
Chevrolet Cruze
Verified
Anthony said the staff were quick, they did exactly what he asked, and they went out of their way to make sure he got what he needed, at a reasonable price.
Recommended
This review was collected via phone interview by Customer Research Inc.
JG
Joshua G.
Orlando, FL
Volvo S60
Verified
Joshua said the business is very honest, their prices are fair, they accommodated him without an appointment and he is really impressed.
Recommended
This review was collected via phone interview by Customer Research Inc.
ID
Isabel D.
Orlando, FL
Mercury Mountaineer
Verified
Isabel said the business did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
CB
Charles B.
FL
Ford Ranger
Verified
Charles said the business did a really good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
GK
Gene K.
Orlando, FL
Toyota Corolla
Verified
Gene said he always receives good service from the business.
Recommended
This review was collected via phone interview by Customer Research Inc.
MF
MARC F.
Orlando, FL
Ford Explorer
Verified
Good job I
Great service
Recommended
JL
Javier L.
Orlando, FL
Ford Edge
Verified
Javier said they are friendly and knowledgeable.
Recommended
This review was collected via phone interview by Customer Research Inc.
WG
WILBURN G.
Orlando, FL
Dodge Nitro
Verified
OUSTANDING SERVICE
YOGI WAS GREAT AND EMPATHIC.
Recommended
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 05/22/2018
Gary,
Hi
Appreciate the compliments.
Thanks
MJ
Monique J.
Titusville, FL
Dodge Grand Caravan
Verified
Monique said she had a really great experience, and they're priced reasonably.
Recommended
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 05/22/2018
Hi
Monique
Appreciate your feedback.
Thanks
DW
DWIGHT W.
Orlando, FL
Ford Explorer
Verified
Outstanding service
Top quality service and they know what they're doing
Recommended
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 05/22/2018
Hi
Thanks for the feedback.
LD
Leora D.
Kissimmee, FL
Chevrolet Venture
Verified
Leora said she went to the business to have her thermostat and dashboard replaced. She said for what this business charged, she could have had the repairs done cheaper. She said she was charged $300. She was told the parts would be in Monday and they were not in until Tuesday.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 05/22/2018
Hi
Leora,
We are sorry that your part came a day late,but since it was out of our hand because your cluster was new and came from out of state and we did not have any control on it.
On the price part we charged you only $100.00 plus the cost of the part including diagnostics and labor,which sound very reasonable considering the job we did upon your pre approval.
Still if you feel we did not come to your expectations, we are sorry for that and definitely will try to make up for you in future,if you needed our services again.
Thanks for your feedback.
GG
GLORIA G.
Orlando, FL
Saturn SC 3dr
Verified
They put the “care” into “auto care”
I was looking for a new, trustworthy service and found Lancaster via AAA approved list. I was happy on my first visit, but even more impressed in my second, both appointments for regular oil change. This time the mechanic noticed some transmission fluid on the seal. Bottom line they cleaned and checked out the situation and checked transmission fluid level to insure the car had adequate level. I was very happy that they were observant and caring. They are also very quick. Make an appointment, as this is a popular neighborhood auto center! Wish I found them sooner so my former dealership wouldn’t have ripped me off.
Recommended
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 05/22/2018
Hi
Gloria,
Appreciate your feedback and recommendation.
Thanks
KF
Kim F.
Orlando, FL
Hyundai Santa Fe
Verified
Kim said the service was friendly, efficient and quick. Nick did a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 05/22/2018
Kim,
Hi
thanks for the compliments
Nick
MK
Malcolm K.
Orlando, FL
Chevrolet Cruze
Verified
Malcolm said his service was quick, easy and fast.
Recommended
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 05/22/2018
Hi
Thanks for the feedback.
AW
Adam W.
Florida
Audi A6
Verified
Adam said the staff was friendly, the prices are good and the staff don't waste time.
Recommended
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 05/22/2018
Hi
Adam,
Appreciate the feedbacka nd compliments
RW
REYNALDO W.
Orlando, FL
BMW 3 Series
Verified
Continue after revisit
Customer service excellent. Left with repair complete but issue came up again with vehicles after a few hours. Returning tomorrow.
Recommended
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 05/22/2018
Hi
Reynaldo
Thanks for showing trust in us.