Reviews
JL
Javier L.
Orlando, FL
Ford Edge
Verified
Javier said they are friendly and knowledgeable.
Recommended
This review was collected via phone interview by Customer Research Inc.
WG
WILBURN G.
Orlando, FL
Dodge Nitro
Verified
OUSTANDING SERVICE
YOGI WAS GREAT AND EMPATHIC.
Recommended
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc
Gary,
Hi
Appreciate the compliments.
Thanks
MJ
Monique J.
Titusville, FL
Dodge Grand Caravan
Verified
Monique said she had a really great experience, and they're priced reasonably.
Recommended
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc
Hi
Monique
Appreciate your feedback.
Thanks
DW
DWIGHT W.
Orlando, FL
Ford Explorer
Verified
Outstanding service
Top quality service and they know what they're doing
Recommended
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc
Hi
Thanks for the feedback.
LD
Leora D.
Kissimmee, FL
Chevrolet Venture
Verified
Leora said she went to the business to have her thermostat and dashboard replaced. She said for what this business charged, she could have had the repairs done cheaper. She said she was charged $300. She was told the parts would be in Monday and they were not in until Tuesday.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc
Hi
Leora,
We are sorry that your part came a day late,but since it was out of our hand because your cluster was new and came from out of state and we did not have any control on it.
On the price part we charged you only $100.00 plus the cost of the part including diagnostics and labor,which sound very reasonable considering the job we did upon your pre approval.
Still if you feel we did not come to your expectations, we are sorry for that and definitely will try to make up for you in future,if you needed our services again.
Thanks for your feedback.
GG
GLORIA G.
Orlando, FL
Saturn SC 3dr
Verified
They put the “care” into “auto care”
I was looking for a new, trustworthy service and found Lancaster via AAA approved list. I was happy on my first visit, but even more impressed in my second, both appointments for regular oil change. This time the mechanic noticed some transmission fluid on the seal. Bottom line they cleaned and checked out the situation and checked transmission fluid level to insure the car had adequate level. I was very happy that they were observant and caring. They are also very quick. Make an appointment, as this is a popular neighborhood auto center! Wish I found them sooner so my former dealership wouldn’t have ripped me off.
Recommended
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc
Hi
Gloria,
Appreciate your feedback and recommendation.
Thanks
KF
Kim F.
Orlando, FL
Hyundai Santa Fe
Verified
Kim said the service was friendly, efficient and quick. Nick did a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc
Kim,
Hi
thanks for the compliments
Nick
MK
Malcolm K.
Orlando, FL
Chevrolet Cruze
Verified
Malcolm said his service was quick, easy and fast.
Recommended
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc
Hi
Thanks for the feedback.
AW
Adam W.
Florida
Audi A6
Verified
Adam said the staff was friendly, the prices are good and the staff don't waste time.
Recommended
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc
Hi
Adam,
Appreciate the feedbacka nd compliments
RW
REYNALDO W.
Orlando, FL
BMW 3 Series
Verified
Continue after revisit
Customer service excellent. Left with repair complete but issue came up again with vehicles after a few hours. Returning tomorrow.
Recommended
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc
Hi
Reynaldo
Thanks for showing trust in us.
AP
Anneuri P.
Orlando, FL
BMW 3 Series
Verified
Anneuri said this business provided quick service. The staff were polite and helpful.
Recommended
This review was collected via phone interview by Customer Research Inc.
LA
LAURA A.
Hobe Sound, FL
Jeep Renegade
Verified
Kind & professional!
After arriving in Orlando for a family wedding, I found myself stranded on the side of I-4 during the 5 pm rush hour with a flat tire - AAA tow truck driver took me & my car to Lancaster Auto & Tire - my tire was not in stock - knowing that I had to attend the wedding the next day, they assured me the replacement tire would be delivered & installed by 10 am the next day - I received a phone call at 9:53 am the next day advising me that my vehicle was ready to go - thank you to all the guys at Lancaster Auto & Tire for making a bad day into a GREAT weekend! I made it to the wedding on time & was able to enjoy myself as if nothing had happened! You guys are the BEST!
Recommended
VC
VISHAL C.
Orlando, FL
Toyota Corolla
Verified
Fast service
Great job.
Recommended
RM
RODOLFO M.
Orlando, FL
Chevrolet HHR
Verified
Engine Analize
Drove into the shop and after explaining what was wrong with the car, they decided to apply the engine analyzer for more information. I was surprised to the fact that they agreed to do this right away. Unfortunately because a situation beyond their control the test could not be done.(The check engine light was out). However I will return next time that light comes on.
Recommended
HL
Herline L.
Orlando, FL
Honda Accord Sdn
Verified
Herline said she would recommend this business.
Recommended
This review was collected via phone interview by Customer Research Inc.
HC
Henry C.
Orlando, FL
Toyota RAV4
Verified
Henry said that the staff at the facility were honest and direct with him.
Recommended
This review was collected via phone interview by Customer Research Inc.
JB
JEFF B.
Tampa, FL
Ford Escape
Verified
Satisfied Customer
Great owner who understands and encourages customer service among his employees.
Recommended
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc
Hi
Jeff
Thanks for the compliments.
MG
Misael G.
Kissimmee, FL
Mazda 3
Verified
Misael said they have good prices.
Recommended
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc
Misael,
Thanks for the feedback and 5*****.
TG
Tania G.
Orlando, FL
Bad mechanic
I always go to that place , but my last visit almost cost me my life. They replace my rear break wrong and because of that I had to pay $380 to fix it. I call and try to tell the manager to talk to the person who did it of course I got an attitude and be careless about the issue. Please people don't get your brake done at this place. They are playing with people live
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc
Hi
This service was done almost 15 months ago in january 2017 and we do not understand the complaint is coming now.
Still if the job was not done right or any issue with the manager at that time, we sincerely apologize for that and we will be more than happy to resolve the matter.
thanks
KS
Kenedy S.
Florida
Volkswagen Golf GTI
Verified
Kenedy said the business's service was quick and they did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.