Lancaster Auto And Tire Co Inc

It’s unfortunate to have to write this review because we have brought multiple vehicles to this establishment over the course of the last year. My daughter drives a Toyota Camry with very low miles for the year. Her vehicle has never had any sort of mechanical issues that needed to be taken care of other than routine maintenance. We have always been on top of our vehicles services. I brought my daughters vehicle to this establishment for an oil change and unfortunately, within 1500 miles her engine is magically blown. The “technician“ cross threaded the oil cap and did not put it on correctly. While she was driving, this caused the pressure to blow the cap off and deplete the engine oil. A vehicle that we have had for over six years with absolutely zero mechanical issues all the sudden has a blown engine after one oil change from Lancaster auto and tire. Prior to receiving the vehicle after the service. Nic (technician) notified us that our vehicle was in tiptop shape and it had absolutely zero mechanical issues. He also went on to explain that his wife had the very same car in the very same year and that they are amazing vehicles to have. I gave them the opportunity to do the right thing and fix this issue however, not to any surprise, they want to wash their hands and not assist. They want me to buy the engine so that they can put it in for just a labor. Why would I trust an establishment like this that has already messed up on two occasions prior to put in my daughters engine? On another note, I brought my 2005 Dodge ram in for service because my passenger window did not go up or down. I was quoted $400 for a window module to replace the entire unit. Yesterday I was cleaning my vehicle and to my surprise I noticed two loose wires from the window module. I simply connected those wires back together and all of a sudden all of my windows work in the truck. This type of dishonest business practice is not acceptable by any means. Especially in a time like this where everyone needs to pinch their pennies because of this crazy pandemic. When I approached the owner of the company, he delegated me to speak to his technician. And once I spoke with the technician, he delegated me to speak to the owner. Clearly there is no structure or organization of leader ship in this establishment. They hire anyone off the street that says they know mechanics, hand then a T-shirt and put them to work. We are in the process of contacting our attorney to pursue this matter further but I wanted to leave this review in the event if anyone else’s vehicles has been affected by errors from this establishment. Feel free to contact me as I am leaving my cell phone number open to the public so that I can fulfill our intention of pursuing a class action lawsuit against this establishment. For five years I was a general manager of Tuffy’s automotive center And I know exactly how these establishments operate. If you or anyone else that you know I’ve had issues with this establishment, please feel free to contact me at 407-800-4843 and I would be glad to hear your feedback as I’m sure this will be sufficient enough evidence to submit our class action lawsuit. For those who have not been to this establishment before, I would definitely think twice before letting Con artists such as these touch your vehicle.