Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73
4.7

( 556 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
96% Would Recommend
Latest Review about 21 hours ago

Reviews


RS
RAHUL S.
Orlando, FL
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2016
fixed the car and did an excellent job on the body work and paint
fixed the car and did an excellent job on the body work and paint
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 11/16/2016
hi
Rahul
Thanks for the feedback

DW
DORIS W.
Warren, MI
Cadillac CTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2016
well run and friendly
Awesome experience
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 11/16/2016
thanks Doris

DS
Dana S.
Orlando, FL
BMW 330i
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/31/2016 Category: Service
Dana said she had to take her vehicle back after 6 months because they put on a faulty part. They also did an alignment that was done incorrectly. She is dissatisfied with the young man at the front desk because she is not fond of his attitude.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 11/02/2016
hi
we did not put the faulty part but part went bad otherwise it would not have worked for 6 months.
we took care of the whole job under our warranty programm and did not charge anything for doing it again.
we are sorry that you did not like the service advisor attitude or his way of expressions,we will definitely train him better.
thanks for your feedback

CG
Charles G.
Orlando, FL
Kia Sedona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2016 Category: Service
Charles said his vehicle had a simple fix and the business got it done quickly.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 11/02/2016
hi
thanks for the compliments.

DW
Danny W.
Orlando, FL
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2016 Category: Service
Danny said he stopped by the business to check out their services. He has been to them prior to this visit, but it was years ago.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 11/02/2016

hi
thanks for stopping by.
reallt appreciate that.


DA
DARLINE A.
Orlando, FL
Jeep Commander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2016
Great place
No bias and reasonable prices
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 10/31/2016
hi
thanks for the compliments

FR
Franklin R.
Florida
Ford Aerostar
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2016 Category: Service
Franklin said they have a good mechanic, he knows what he is doing, and he gets it done right. He did a good job on his vehicle.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 10/31/2016

Franklin
Thanks for showing your trust all the way.


DB
David B.
Orlando, FL
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2016 Category: Service
David said the service cost was more then what he expected but there was a lot of work and the business was able to get it all done in one day. He was very pleased with the service.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 10/31/2016
thanks David

SD
Steban D.
Orlando, FL
Lincoln Navigator
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2016 Category: Service
Steban said the service was good.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 10/24/2016
thanks

DM
Debra M.
Umatilla, FL
Toyota Avalon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/14/2016 Category: Service
Debra said the business was very polite and they did a really good job but they were expensive. She thinks they overcharged her.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 10/24/2016
hi
thanks for 4 stars.
your part was actually really expensive,

MP
Maseray P.
Orlando, FL
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2016 Category: Service
Maseray said they did a really good job.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 10/24/2016
thanks for 5*

DS
DEREK S.
Orlando, FL
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2016
Good and prompt service.
Estimate given in advance promptly and work done efficiently.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 10/24/2016
thanks for the compliments

SS
Sahil S.
Orlando, FL
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2016 Category: Service
Sahil said the service was good. They explained the procedure and the price beforehand. He was in and out in a timely manner. He hasn't had any further issues.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 10/24/2016
thanks sahil

BS
BRETT S.
Kissimmee, FL
Audi S4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2016
Professional and very busy. Always packed and for good reason.
Fast and reliable. Knowledgeable about Small yet important details for specific car.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 09/28/2016

Thanks


AE
Alexandr E.
Florida
Nissan Quest
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2016 Category: Service
Alexandr said the business is on top of what was going on with his vehicle. They are quick to get the repair fixed and he was impressed.
This review was collected via phone interview by Customer Research Inc.

GK
Gene K.
Orlando, FL
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2016 Category: Service
Gene said he's been going to them for years.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 09/28/2016

Appreciate  the unbiased opinion.


VW
Vanessa W.
Orlando, FL
Ford Taurus
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/26/2016 Category: Service
Vanessa said the business displayed a lack of communication. As a feature of her AAA membership, they are supposed to call within an hour of the vehicle arriving. They did not do this and they seemed irritated when she called to find out what was wrong with her vehicle. They returned the vehicle to her in a worse condition and the vehicle had to be towed back to them. She hopes they are able to correct the issue. The check engine light was on after the vehicle was returned to her. They charged her and she hopes they make it right and that they improve their communication.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 10/24/2016

The 2000 Ford taurus was towed in by AAA. The customers complaint was that the car wouldnot go past 20mph. We scanned the car for codes and there were none. So we test drove the car six times. The car drove fine. Drove it at 60mph. It sfifted fine.  So we returned the car to the customer and never charged her since we couldnt find any problems with it.
The car was towed by AAA to us in a couple of days. This time the car had an intermitent no start condition. It cranked fine but wouldnot start sometime. When it started it would run very rough.
there were no codes present. We read the live data stream and found the following problems
1. The o2 sensor (pre cat) was not working.
2. There was also a large vacuum leak which was a broken PCV valve and hose. This was causing the engine to run lean.
3. Exhaust was leaking from a broken Differential Pressure Sensor for the EGR system.
 All the above problems will prevent the engine from running smooth. We advised the customer to take care of these problems first and gave here an estimate for the same. She told us that she wanted to sell the car and she didnot want to spend too much on the car and She approved the estimate. We changed the O2 sensor, the PCV valve/hose and the DP sensor.
The car started and ran fine, but it was having performance issues. It lacked power and acceleration. We inspected her spark plugs and found them worn and fouled. We also found the car was overheating from a coolant leak at the heater hose. Since she was planning to sell the car, we changed her spark plugs with used better ones, cleaned her throttle body and Mass air flow sensor for free. the car ran fine. we told the customer that car will overheat and we cant do anything other than changing the hose. The customer was ok and asked me if she can drive a couple of blocks. we told her to keep adding coolant. the customer paid and took the car. she called later on and told us that the check engine was on and we told her that it was the coolant temp sensor because the car was over heating. She brought the car back in later and was very disappointed with our work. We tried to explain to her that what we did and her current problem are two separate things.
We gave away a lot of free work to retain the customer. but she refused to understand. I am sorry but we couldnot do more. We even received multiple call from AAA tech regarding the work. we explained the same to them and they understood the situation. the customer needs a complete tuneup and heater hose.


AM
Abbas M.
Davenport, FL
Chevrolet Tahoe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2016 Category: Service
Abbas said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 09/28/2016

Thanks

Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 10/24/2016

Thankyou


CF
Carlos F.
Kissimmee, FL
Ford Excursion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2016 Category: Service
Carlos said he received good service.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 09/28/2016
Thanks a lot.

JU
Jorge U.
Orlando, FL
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2016 Category: Service
Jorge said the employees at this business were gentle, and provided good quality service.
This review was collected via phone interview by Customer Research Inc.